CITIZEN CENTRIC REPORTING
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Transcript of CITIZEN CENTRIC REPORTING
CITIZEN CENTRIC REPORTING
Advancing Government Accountability and
Transparency
CURRENT STATE OF GOVERNMENT REPORTING
AGA Survey (2010)
• Dissatisfied
citizens
• Reporting too
technical
• Distrust in
government
The Problem• Entitled to
transparent
financial
information
• Governments have
an obligation to
provide this
information
Citizens
Believe
CURRENT STATE OF GOVERNMENT REPORTING
• Citizen Centric
Reporting
• General Guidelines
• Short (four pages)
• Understandable
• Easy to read
• Informative
The
Answer
Easy to Construct A Report
Best Practices in Developing a Report
Constructing a Report – Page 1
• Vision Statement• Strategic Goals
• How the government is organized
• Demographics
• Table to Contents
What is the Government Chartered to do?
Constructing a Report – Page 2
• Obtain input from citizens on what measures they would like to see included
• Report on non-financial outcomes for 3 or 4 key missions or services (public safety, public health, roads, parks and recreation, schools)
Performance Information on Key Missions and Service
Constructing a Report – Page 2
Performance Information on Key Missions and Service (cont’d)
Constructing a Report – Page 3
• Include revenue and cost data for major areas
• Use pie charts
• Reference audit conducted
• Reference website for detailed financial information
Revenues and Expenditures
Constructing a Report – Page 4
• Include items specific to the community that will have future effects (economic changes, tax cuts or increases, major new employer, employer leaving, unemployment, technological improvements, infrastructure improvements, education, environmental aspects, being transparent, etc)
• Ask for feedback by including a contact name and contact information
Future Challenges and Economic Outlook
Constructing a Report – Page 4
Future Challenges and Economic Outlook (cont’d)
Constructing A Report
• Visual Appeal & Readability
• Use of Pictures and Graphics, Color
• Ample White Space (not
text heavy
• Free of technical jargon
• Professional designer or publishing software
Design
Guidelines
Distribute the Report/Feedback
• Print in local
newspaper
• Post to website
• Print bulk copies –
libraries, grocery
stores, city hall
• Hold a press
conference
• Governor’s office and
government officials
• Activist groups
• Ask for feedback
• Web statistics
• Calls to office
• Mentions in the media
Completed ReportsAGA
Local Governments:
City of Bellevue, WA
City of Columbus, IN
City and County of Denver
City of Jefferson, MO
City of Lancaster, MA
City of Las Vegas, NM
City of Palo Alto, CA
City of Portland, OR
City of Portsmouth, VA
City of Saco, ME
City of Stamford, CT
City of Tallahassee, FL
The District of Columbia
The Village of Los Lunas, NM
Beavercreek Township Fire Dept, OH
Benton County Treasurer, WA
Blount County, TN
Guilford County, NC
King County, WA
Maricopa County, AZ
Metro Govt of Nashville/Davidson Cnty, TN
Palm Beach County Tax Collector, FL
Springfield-Greene County Health Dept, MO
St Louis County, MN
Completed Reports (Cont’d)State Governments:
Idaho State Police
State of Idaho
State of Maryland
MA Developmental Disabilities Council
State of Nevada
State of New York
State of Oregon
State of South Carolina
TN Comptroller of the Treasury
State of Texas
State of Washington
State of Washington Audit
Federal Government:
US Coast Guard
Denali Commission
General Services Administration
National Science Foundation
The Architect of the Capitol
Treasury Franchise Fund
USAID
US Department of Defense
US Department of the Interior
Other:
FMI Canada
The University of Guam
Guam Public School System
Incentives
Certificate of Excellence in Citizen-Centric Reporting (and Achievement Certificate)
Peer Reviewed
Chapter Recognition Bonus Credits Make contact with a government, encourage them to produce and publish a four-page Citizen Centric Report—100 credits per contact made
Government that you contacted produces and publishes a four-page Citizen Centric Report—500 credits per published report
Tools and Guidance Online
Content Guidelines
Design Guidelines
Completed Reports
www.agacgfm.org/citizen
SUMMARY
• The Problem
– Dissatisfied citizens
– Distrust
• The solution
– Citizen Centric
Reporting Model
– Increased
transparency
• The benefits
– Reliable source of
information
– Improved relationship
between citizen and
government
– Increased accountability
– Increased civic
involvement by citizens
– Informed Citizenry