Protecting Your Online Reputation

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PROTECTING YOUR PROTECTING YOUR ONLINE ONLINE REPUTATION REPUTATION Will Hanke Will Hanke

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Originally presented at the St Louis Internet Marketing Meetup on October 23, 2014

Transcript of Protecting Your Online Reputation

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PROTECTING YOURPROTECTING YOURONLINE ONLINE

REPUTATIONREPUTATION

Will HankeWill Hanke

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What’s Your Online Reputation?What’s Your Online Reputation?

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Today’s Buying DecisionsToday’s Buying Decisions

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Today’s Buying DecisionsToday’s Buying Decisions

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Easy: Ruin Your Own ReputationEasy: Ruin Your Own Reputation

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NYC PR ExecutiveNYC PR Executive

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Jumping on News & EventsJumping on News & Events

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At Least They ApologizedAt Least They Apologized

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Yelp Review CaseYelp Review Case

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Amy’s Baking CompanyAmy’s Baking Company

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Not the Right Way…Not the Right Way…

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Claims to Have Been HackedClaims to Have Been Hacked

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Bad Service = RetaliationBad Service = Retaliation

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Ruined TrafficRuined Traffic

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Jumping on News & EventsJumping on News & Events

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This is Getting WorseThis is Getting Worse

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DefenseDefense

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Twink TwiceTwink Twice

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Claim Your Brand NameClaim Your Brand Name

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Google AlertsGoogle Alerts

google.com/alertsgoogle.com/alerts

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Google AlertsGoogle Alerts

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Social Media MonitoringSocial Media Monitoring

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Proactively Publish InformationProactively Publish Information

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Good Content…Good Content…

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Ask for ReviewsAsk for Reviews

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Sunshine Drapery Review PageSunshine Drapery Review Page

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Triggered Followup EmailsTriggered Followup Emails

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2 Week Followup = Reviews2 Week Followup = Reviews

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50% Open Rate, 20% CTR50% Open Rate, 20% CTR

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Don’t Write False ReviewsDon’t Write False Reviews

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Abundance of Personal PronounsAbundance of Personal Pronouns

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Over-the-Top SuperlativesOver-the-Top Superlatives

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Figurative LanguageFigurative Language

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There is No EraserThere is No Eraser

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Next Month: WordPress Next Month: WordPress WorkShopWorkShop

Thursday Nov 206:00 PMSpazio’s Westport$57*Includes free access to my*Includes free access to my 20+ video series on WP SEO20+ video series on WP SEO

RedCanoeMedia.com/meetup/RedCanoeMedia.com/meetup/

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December MeetupDecember Meetup

7 Things You Need to Know about SEO in 2015Thursday Dec 187:00 PMSpazio’s Westport$10Register tonightRegister tonight& get in free& get in free

RedCanoeMedia.com/meetup/RedCanoeMedia.com/meetup/

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Navigate the RapidsNavigate the Rapids

Every Friday at 1:00PM

RedCanoeMedia.com/NTR/

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Thank You!Thank You!

RedCanoeMedia.comRedCanoeMedia.com

314-514-5SEO314-514-5SEO