Project Management Practicum Presentation
Transcript of Project Management Practicum Presentation
The InFormation Portal SystemTitan Technology Planning
Project Management
InFormation Portal System
This presentation demonstrates the conception, creation, and capabilities of the InFormation Portal System.
Business Problem
System Planning and Design
Application Demonstration
Retrospection and Future Outlook
BUSINESS PROBLEM
Grace Instrument
•Leader in Viscometers, Rheometers, and special Acidizing Equipments .
•Design, produces, and supports its own products.
•Customer Service is the focus and the goal
However………
Role Clash!
•Shad Turner , the sole expert.
•Support staff dependent on Shad Turner’s experience.
•Support Calls are unnecessarily lengthy.
•Shad forced to resort to overtime.
•Low customer service standard.
Let’s look at some numbers…….
$200- Shad’s weekly Overtime
52 weeks per year
30 minutes extra support time @
$11/hr7 calls/day @ 52 weeks per year
$20,410 lost yearly, due to the business
problem!
The Solution
•InFormation Portal containing product support content.
•Search options makes finding answers easy!
•Friendly web interface
PROJECT INITIANTION, PLANNING, AND DESIGN
Raheel (Project
Manager)
Michael (Programmer)
John (Database
Design)
Duc (Database Architect)
Sean (Web design)
Surapheal (Assistant Manager)
Titan Technology Planning
Planning the InFormation System
•Studied current system in detail; documented all business rules.
•Document stakeholder expectations.
•Determine Goals .
•Conducted feasibility studies for proposes system.
•Produced initial proposal.
Goals
Increase Customer Service
Support Staff Independence
Reduce Operational Cost
Support Staff Independenc
e Increased Customer Service
Reduce Operational
Costs
Document all Support Materials
SystemBenefits:$20,410
System Costs:$350
Training: $110
Sponsor Time:$250
Human Resources:
13,500
93%
Return On Investment!
Designing the InFormation System
•Designed Data Flow Diagram mapping proposed system.
•Lessons Learned
Designing the InFormation System
•Designed Data Flow Diagram.
•Produced GUI ‘Mock-ups’
•Designed Forms and Reports
•Lessons LearnedComprises
Designing the InFormation System
•Selected Technical Medium
• PHP• MYSQL
•Good Choice?
Developing the InFormation System
•Created Database based on normalized ERD.
•Lessons Learned
Developing the InFormation System
•Coded Front-end application with PHP script.
•Over 2,000 lines of code!
•Lessons Learned
APPLICATION DEMONSTRATION
RETROSPECTION AND FUTURE OUTLOOK
Lessons Learned
•Always commit to change control.
•Work ahead when there is slack.
•Communication is key with sponsor
• Freedom of expression leads to ingenuity.
•The choice of leader is imperative to the success of a project.
Future Plans
•User Feedback and Critique
•Full server-side e-mail functionality so it can send from the server and not the mail client
•Update the search function to accommodate a much larger data set.
SUCCESS?
Shad Turner: Project Sponsor
Questions?Comments?
Critisism?