Project management for successful e-Government/eID/Mobile implementation
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Mario Houthooft January 16th, 2012 Chisinau Project management for successful e-Government/eID/Mobile implementation
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Key aspects for successful project managements of e-government and mobile implementation. Presentation held by Mr. Mario Houthooft, within the first session of the FORUM „INFORMATION TECHNOLOGY IN GOVERNMENT”, dedicated to interoperability, held at Chisinau, January 16th 2012.
Transcript of Project management for successful e-Government/eID/Mobile implementation
Mario Houthooft
January 16th, 2012
Chisinau
Project management for successful e-Government/eID/Mobile
implementation
• In many cases e-Government project have as objective to “replace” an existing process by a so called full electronic process using an eID card and perhaps also mobile devices
• Considered as just another IT project
Project management for successful e-Government/eID/Mobile implementation
Requirements DevelopmentUnit/System
testingSpecifications
Technical
acceptanceAcceptance
Production
set upPilot
• Why are e-Government projects different from other IT projects?
• Online applications
Project management for successful e-Government/eID/Mobile implementation
ID & User Data
Today we are in the post-PC era
• New devices
• New Media
• User Centric
Project management for successful e-Government/eID/Mobile implementation
• Why e-Government project?
– “ Make the Notaries use the eID card to sign and deposit deeds and documents”
– “reduce the time a company needs to get registered from 57 days to 3 days”
• Electronic versus Paper data flows
• Use of industry IT Standards
• Application interoperability
• Optimal use of “new” devices in applications
Key project considerations
Key project considerations
• User Centric– Easy and secure– Self service offering including “what if I loose my eID
card/mobile, I have an eID and a mobile, multiple devices,…”
• Legal compliance from the start• Electronic and live Help desk• Acceptance criteria based on user adoption
– including user feedback mechanisms (polls, vote, rate,..)• What if then else senarios - Exception handling• Agile project management• Go to Market timing
• Project Board/team should also include
– “New devices” knowledge
– “Legacy” systems representatives/knowledge (how does it work today)
– Users/representatives
– Usabilty experts (end user uptake is the succesfactor or project killer)
– Operations representatives
– Legal competence
Key project considerations
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Getting eID/Mobile On Board“4 steps towards more satisfied users”
1 Initial business case and analysis
-Decide on win/win business case(s) 2 Detailed business &analysis
- Detailed analysis of win/win business cases
- Detailed technical/functional/security/legal analysis
- Decide on business case priorities/technical solution
- Develop & Run demonstrator
Validate, specify, develop
3 Pilot
- Set up of live pilot managed by project team over fixed period with measurable (user) deliverables, criteria
- Decide on results and make plan for usage/exploitation
4 Production
- Exploitation
Monitor user adoption, feedback and market momentum
THANK YOU
Questions?
Mario Houthooft CEO LIN.K nv
www.linkid.be
+32 475 567 884 +32 9 252 28 47
