Making CRM Implementation Successful
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What Makes CRM Bring Results? 2 3 1 Successful Implementati on Active Users Engagement Into CRM- System Usage On-Going Support and Development of CRM- System
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Tips how to make CRM Implementation Successful
Transcript of Making CRM Implementation Successful
What Makes CRM Bring Results?
2 31
Successful Implementation
Active Users Engagement Into
CRM-System Usage
On-Going Support and Development
of CRM-System
Successful Implementation1 2 3
Powerful Engine Platform
Make Right Choice of CRM
Fit the Requirements
Make Right Choice of Vendor
Risk Management Project Methodology
Role-Based Training
‘Baby-Sitting’Reasonable Price
Successful Implementation1 2 3
Powerful Engine Platform
Fit the Requirements
Reasonable Price
CRM + BPM
Agile Platform
Unique Offering
Make Right Choice of CRM
Why?
Successful Implementation1 2 3
‘Baby-Sitting’
2 weeks on-site support in Customer’s office
Users assistance
Continuous training sessions for users
Data entry and quality management
Active Users Engagement1 2 3
Easy To Use – Intuitive User Interface
Up-To-Date Analytics Generating ‘In-One-Click’
Automatically Generated Tasks by Business-Processes
Customer Success Management
Active Users Engagement1 2 3
Easy To Use – Intuitive User Interface
Active Users Engagement1 2 3
Easy To Use – Intuitive User Interface
Active Users Engagement1 2 3
Up-To-Date Analytics Generating ‘In-One-Click’
Active Users Engagement1 2 3
Automatically Generated Tasks by Business-Processes
Active Users Engagement1 2 3
Customer Success Management
Regular contact with the customer
Help to get familiar with all the needed features in BPMonline CRM
Hold weekly & individual webinars with the overview of BPMonline CRM features
Provide white papers and reference articles to help understand BPMonline applications better
Help in resolving the technical issues
CustomerSatisfaction
9.85
On-Going Support and Development1 2 3
Flexible Platform
Open Configuration
User-Level Customisation
On-Going Support of CRM-System1 2 3
Flexible Platform
Open Configuration
User-Level Customisation
Agile to Business ChangesIndependence from VendorEasy and Quick Changes
Why?
