Enabling the Care Sector7th March 2013

About Us Profiles4Care established to address issues faced by front

line staff The technology is proven & in operation internationally

since 2000, a Jungian system Designed exclusively to operate on-line Clients include HSBC, Zurich Insurance, University of

Sheffield etc. Only professional solution to provide ‘instant user

verification’ It is fast & incredibly accurate

The People Map Diagram

The empathy compass of another individual who is a Support Worker

Consultant's Development AdviceSedley may benefit from a discussion around empathy and sympathy and anexploration of how she could stop herself becoming over involved out of asense of sympathy with the other person. She will probably admit that she has been guilty of taking on the cares of the world in the past and that she needs to protect herself from this tendency.

The empathy compass of James

JAMES has no great desire to gain a deeper understanding about others. Heis a rational thinker who deals objectively with issues and rarely if everindulges in anything approaching emotion. He will have no great experience of sharing empathy for others, his way would be to offer some practical help rather than try to share their feelings.

Discussion & questions

Supporting Slides if Required

The Dilemma

Resources Recruitment & Retention Risks & Reputation Red Tape & Regulation

Resources 50% of residential care homes are operating on

lower costs in 2012 – continued budget cuts 75% of Domiciliary Care is operating on lower costs

in 2012 Demand increasing therefore operational costs

rising Need for efficiency savings & improved resource

allocation Reduce turnover = improve recruitment processNational Care Forum, Personnel Report 2012

Recruitment & Retention

Staff Turnover: Residential care for Older People 19.6%Domiciliary Care for Older People 27.7%Residential Care for Adults 14.9%Domiciliary Care for Adults 15.9%

Staff Leavers: Within 12 months 30.9%Within 2 years 56.7%

WHY?National Care Forum, Personnel Report 2012

Risks & Reputation Poor recruitment practice = waste of resources & money Risks for service users = reduced safeguarding Increased scrutiny from government, regulators and

media National Care Forum 2012 survey showed that out of 32

organisations with a total of 6,886 leavers, 597 (8.7%) were dismissed.

Why? – what is the cost to business - £3000/hire what is the cost to sector? – approx.

£45m

Profiles4Care SolutionWhat is it? An online profiling solution targeted specifically for the health and care sector Available 24/7 & completed in no more than 8mins Unlimited usage Intelligent & effective use of resources Aim to reduce turnover by at least 20%

Benefits Improves the efficiency of recruitment by targeting

the most suitable candidates up-front More informed recruitment decisions being made Proven to work better than interview alone meaning

less emphasis is placed on the skill of the interviewer Less churn and improved retention of staff Supports legal policy and regulatory compliance by;

Reducing complaints and legal actions from families & service users

Reducing disciplinary hearings, grievances and tribunals Reducing legal sanctions including fines and or closure

Candidate Certificate