Etiquette for the job search, for the workplace, for the professional
Professional Etiquette in the Workplace
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Transcript of Professional Etiquette in the Workplace
Professional Etiquette
in the Workplace
University Career Center
1601 Irving Hill Road • Burge Union, 110
Lawrence, KS 66045 • 785-864-3624
KUCareerHawk.com • [email protected]
IntroductionsIntroduce…•A younger person to an older person
•A non-official person to an official person
•In the professional world: the junior to the senior
Explain who people are and use their full names
Don’t assume people want to be called by their first name—wait until you are told to use a first name
Handshakes
• Make a V with your thumb and forefinger
• Extend your arm across your body• Not too hard or weak• Two pumps (approximately)• Make a good first impression
Name Tags• Should be worn on the right hand side of your
front shoulder area
• If on a chord, should be in the upper middle of your chest
• Pay attention to people’s names on their nametag when meeting them and use their name once you have been introduced
Body Language• First impressions are extremely important - your initial
meeting forms a lasting impression
• Use good eye contact
• Smiling is an important non-verbal behavior - it shows interest and approachability
• Lean forward, look engaged in the conversation, don’t slouch
• Look and act interested
Business Attire: Professional
Women:• Conservative suit (dark colored)• Conservative blouse• Skirt (at least knee length) or
pants• Hosiery• Conservative matching shoes• Conservative minimal• jewelry• Light on the make- up• Hair out of face
Men:• Conservative suit (dark
colored)• Matching conservative
collared shirt• Matching tie (basic)• Dark Shoes• Socks that match your
suit• Jewelry: watch only• Clean cut: hair and face
Business Attire: Casual
•Nothing low cut, tight, or revealing
•No jeans, t-shirts, sweatshirts, etc.
•Use an iron!
•Find out the dress code of your organization
•Think conservative, but you can be more trendy than you can with business professional (usually)
Socializing VS. Gossiping in the Work Place
Socializing:• Friendly conversation• Work related• Small talk (appropriate
topics)• Anyone can hear it• Usually encouraged in small
amounts• Helps with camaraderie
among co-workers
Gossiping:• Not everyone can hear it• Usually potentially hurtful• Inappropriate topics• Can lead to trouble• Can lead to tension• Involves others as source of
topics• Reminds you of junior high
Tips: Stay away from cliques; be nice and friendly; volunteer to help out when you can; have appropriate fun; communicate with others
Communication: General• Be nice and courteous- “please” and “thank you”• Listen• Don’t interrupt• Share information with colleagues-new resources,
interesting articles, valuable information they need to know, etc.
• Respond in the same form in which you were contacted: ex. voicemail to phone call, not email
• Avoid sensitive topics: politics, religion, etc.• Avoid foul language, offensive terms/phrases
Communication: Email• Your email address should be professional, not
[email protected]• Be careful with personal emails/accounts at work;
know the policy • Use proper grammar and punctuation in email• Watch the sarcasm! It’s hard to read through email• Avoid emoticons in professional correspondence• Have a signature attached to your emails with your
title, contact information, etc.• Address people by Ms. or Mr. unless they have
requested otherwise or used only their first name in their signature
Communication: Phone
• Keep a pen and paper by your phone to take notes
• Speak clearly and at a moderate pace• Don’t eat or chew gum while talking to someone• Don’t talk in a public place on your mobile phone• Turn your mobile phone off!• Leave a message: state your name (spell if
needed) and say your phone number, while you write it down
Communication: Phone Continued
• Monitor your personal message: Is it appropriate?• Always return messages (be timely-aim for within 24
hours)• Avoid texting at work while in a meeting• If your boss texts you, make sure you check your
messages for spelling and grammar before sending your response
• Personal calls at work—be careful and know the rules
University Career Center
1601 Irving Hill Road ● Burge Union, Room 110 ● Lawrence, KS 66045
785-864-3624 ● KUCareerHawk.com