Abc of professional etiquette
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Transcript of Abc of professional etiquette
ABC of Professional Etiquette
‘A’PPEARANCE‘B’EHAVIOUR‘C’OMMUNICATION
Author:Nilesh khanna
How Does Etiquette Benefit You?Differentiates you from others in a competitive
job market.Enables you to be confident in a variety of
settings with a variety of people.Honors commitment to excellence and quality.Modifies distracting behaviors and develops
admired conduct.
Critical Topics to ConsiderEtiquette Basics.
Business communication.
Professional Appearance.
Office Etiquette .
Networking.
Dining and Table Manners.
Business Communication“ It’s not just what you say , but how you say it ”
Effective communication in Business –
i. Builds Rapport.
ii. Attracts Buy-ins from business
Partners/counterparts.
iii. Gets your point across succinctly and Achieves
the desired results
Business Conversation –
“ The ability to communicate effectively is a leadership Skill for which companies are willing to pay a hefty premium”
To be Focused :
I. Your Choice of words , Your Voice, use of grammar & accent.
II. Self-evaluation of Your communication skills.
(neither speak too fast nor too softly)
Conversation pitfalls –
I. Speaking too loudly
II. Speaking too fast
III. Lack of conversation starter
IV. Verbal Garbage
Professional Appearance“We Judge a book by its cover” Basics –
I. Dress according to your position
II. Dress for your Client
III. Never dress in such a way that makes you or any body feel uncomfortable
IV. Upgrade your visual resume
V. Keep your dressing pattern situational
“Image is everything”
Grooming is fundamental -
I. Hair clean and styled appropriately
II. Clean nails, skin and teeth
III. Many professionals wear make-up
IV. Check fragrance and clothing care
Professional Attire
“Keep your clothes well pressed will keep you from looking hard pressed” – Coleman Cox
Formal AttireFor women –
skirted/pant suit, blouse /Saree or dress shirt, clean well maintained dress shoes (generally closed-toe shoe)
For men – suit, dress shirt, tie (well maintained dress shoes)
Business Casual
For women - dress pants, shirt, Salwar-Kurticasual shoe (no tennis shoes, flip flops, etc.)
For men –slacks/khaki/chinos pants, polo shirt, or other collared dress shirt, well maintained dress or casual shoes (no tennis shoes, flip flops, etc.)
**NOTHING SLOPPY**
Office Etiquette“ Politeness gets you ahead ”
Be helpful with the new comers
Help your colleague in their hour of need.
Disagree gracefully.
Attending a meeting –I. Come prepared
II. Stand up ,smile and offer a Shake hand
III. Introduce yourself and your colleague
IV. Offer a beverage/ glass of water
V. Start with Small Talks
VI. Listen carefully
VII. Keep a strict eye on the time and Agenda
VIII. Be concise and articulate when speaking
IX. Show respect and accompany your visitor to the lift/reception area.
Cubical –
I. Keep in mind that others work around you.
II. Professional business calls only.
III. Use your “inside voice” when on the phone or speaking
with a co-worker.
IV. Remember cubical conversations and calls can be
heard by others (use discretion and good judgment as
there is no “free air space”).
V. Respect privacy
VI. Minimize cubical decoration
VII. Maintain hygiene and Manage odor
Telephone Etiquette –
I. Use appropriate tone of voice.
II. Avoid use of Irritating Ringtones
III. Never make a business call to your client after the
Business hours
IV. Maintain a positive attitude.
V. Remove slang terms and use good listening skills.
VI. Take complete phone messages (name, date, time, reason
for calling, where they can be reached).
VII. Cell phone – TURN IT OFF.
Email Etiquette –
I. Make subject line specific.
II. Address emails.
III. Reply to a question- copy question into your email and
then provide your response.
IV. Follow standard writing guidelines - business letter
format as a professional courtesy.
V. Keep it short and concise.
VI. Include your name and contact information.
VII. REMEMBER – NOTHING is confidential when sent
electronically.
Email Etiquette :
“ Golden Rules ”
I. Emails are not a substitute for face to face meetings
II. Emails lacks Confidentiality
III. Wait…….. Don’t hit ‘ SEND’
Business EtiquetteMaking a positive impression –
I. Recognize that what you do early on will be
magnified
II. Be ready to learn, adapt and change.
III. Exercise professional maturity by showing good
judgment and build good relationships.
Show a healthy respect for colleagues experience and expertise.
Exhibit a positive attitude and know what your role will be on the team – How can I best assist?
Leave your personal life at the front door.
Inquire about the proper way to respond to co-workers, supervisors, clients ( Business letter head, phone call etc.)
How to Manage Different types of Colleague -
I. Gossip Mongers - be a part of the gossip but don’t contribute
II. The show offs – Smile politely , say ‘WOW !’ and move on
III. The Human Encyclopedia – use this walking talking encyclopedia when needed
IV. Mr. /Ms. Impolite - accept the honest remark gracefully
V. Over-friendly ‘Cling-wrap’ – one who would want to take you completely under his/her wings.
What is Not Appropriate in Business etiquette? No swearing.
No loud or obnoxious behavior.
No crude comments or topics.
Subjects to avoid: health, gossip, love life,
politics, religion, race and inappropriate stories
or jokes.
Business Networking Why Networking ?- because it is one of the most effective ways of expanding
your database of business contacts.
People in your Network
I. Business associates
II. Teachers/professionals
III. Friends
IV. Family
Types of networking Events –
I. Global seminar
II. Exhibition
III. Trade Fair
IV. Sports Events
V. Private clubs
VI. Cocktail parties
The GOLDEN RULES of Office parties –
I. They are ‘ Strictly Business’
II. The invite
III. Show up & Stay Put
IV. Your Conduct
V. It’s a network event
VI. Loose lips sink ships
BREAK OUT OF YOUR COMFORT ZONE
I. Don’t travel with your friends
II. Make direct eye contact, smile and speak
III. Contribute positively to the conversation with your
thoughts and open ended questions
IV. Don’t monopolize someone’s time
V. If appropriate, collect business card(s)
VI. Politely excuse yourself and move on to another
individual
THANK YOU