PROFESSIONAL AV/IT INSTALLATION AND OMMISSIONING …

Design & Engineering

Installation & Integration

Project Management

Commissioning

Programming

Training Services & Maintenance

PROFESSIONAL AV/IT INSTALLATION AND COMMISSIONING SERVICES

PROFESSIONAL AV/IT COMMISSIONING SERVICES

Over 15 Years in business

Over 100 years of combined AV/IT industry experience

Bonded and Insured

California Licensed C-7 Low Volt-age Contractor

Arizona Licensed L-67 Low Volt-age Contractor

California SBA Certified

Cisco AV partner certification (In process)

Crestron DM certified

Infocomm CTS Certified Techni-cians

InfoComm Silver Partner since 2002

InfoComm Independent Tech-nical Service Council founding member

Credentials

Why MediaCentric? MediaCentric is a full service, Audio Visual and Video-

conferencing professional installation and commis-

sioning contractor, licensed in and serving both Cali-

fornia and Arizona; with the ability to deploy national-

ly. With 30+ experienced engineers and technicians to

draw upon, MediaCentric is capable of handling com-

plex, enterprise, turn-key AV/IT projects, as well as

conventional installations and maintenance.

Founded in 2000, MediaCentric continues to evolve

into the highly competent AV/IT services company it is

today, supporting some of the top systems integrators

in the US.

Design and Engineering

Project Management

Installation and Integration

Systems Commissioning

Programming

Training

Services and Maintenance

Specialists in Videoconferencing, Audio Visual, & Net-

work Infrastructure Professional Services

“David Lopez and the team at Media-Centric have demonstrated unprece-dented expertise and professionalism in the field of AV integration and ser-vice over the past nine years we have worked together. MediaCentric is large enough to effectively handle ex-tensive, long-term installation pro-jects and small enough to provide im-mediate response to all our needs. With careful attention to detail and precision, MediaCentric is a proven asset to our Fortune 100 clients and an excellent business partner.”

Fred Primoli ,

Regional VP Sales,

AVI-SPL

What Our Clients Say

Videoconferencing Capabilities

A seasoned expert in the area of videoconferencing,

MediaCentric offers services* in a collection of technol-

ogies that integrate video with audio, data, or both, to

convey communication and collaboration in real-time

over distance, for meetings between dispersed sites.

With network infrastructure certifications in Cisco, Poly-

com, Lifesize and Radvision, in addition to decades of

experience, MediaCentric is highly adept with several

generations of products and deployments in the vide-

oconferencing space.

In addition, MediaCentric holds Cisco, Polycom, Lifesize,

Vidyo, Sony, and multiple other codec certifications, in

order to meet the needs of your videoconferencing

system.

*MediaCentric is not a reseller.


“Providea Conferencing has used Media-Centric Integration, Inc. to assist in a wide variety of AV installs and Service calls over the past 9 years. [They] are a pleasure to work with and are always the consummate professionals. Their Field Engineers are dedicated to their jobs and profession and have become my go-to team on the West Coast. My Job as Man-ager, Project Implementations for Providea LLC has been made easier by using MediaCentric Integration and I would highly recommend them to anyone looking for a quality AV Integrator. “

Sue Kay,

Manager Project Implementations Providea Conferencing, LLC. / SPS


Audio Visual Capabilities With over 100 years of combined AV and IT experience

and knowledge MediaCentric is a trusted industry

resource and integrator partner. MediaCentric is certi-

fied in Crestron, Extron and AMX installations, in addi-

tion to multiple years of experience with several gener-

ations of control and switching products, as well as

deployments. Additionally, MediaCentric’s engineers

and technicians are experienced in Biamp, ClearOne,

and Polycom audio products, as well as with several

generations of audio mixing products and deploy-

ments.

MediaCentric has a dedicated and certified Crestron

programmer on staff and we now have dozens of suc-

cessful programming projects completed from simple

rooms to complex room combining/dividing with vide-

oconferencing and audioconferencing and multiple mi-

crophones, DSPs and zones.

A “best of class” independent professional services

provider, MediaCentric offers technical expertise in

video walls, including certifications in Christie Micro-

Tiles and Jupiter Systems PixelNet and Fusion/Catalyst.



“The Kern Community College District has 3 colleges located in Bakersfield, Porter-ville and Ridgecrest, California. The col-leges have remote sites in Delano, Kern River Valley, Bishop and Mammoth over-all spanning some 25,000 square miles. The installation of our interactive class-rooms and administrative videoconfer-encing systems at all of our locations was no small feat! MediaCentric Integra-tion took the time to learn our facilities. They work with us to understand our goals which provides us with the best outcome. I have trusted their input on projects for many years and look to them as a valuable resource that we can call anytime. It’s not often that you find a company that’s willing to go above and beyond to meet and very often exceed the expectations of the customer!”

Kristin Rabe Baskersfield College, Kern Community College District


Audio Visual Capabilities (cont.)

MediaCentric’s expertise include a wide array of products,

solutions, and applications, including, but not limited to:

Christie, Digital Projection, InFocus, NEC, Pioneer, Sam-

sung, and Sony, as well as dozens of other display manu-

facturers for projectors, plasmas, LCD’s, and LED products.

Da-Lite, Draper, and Stewart screens and lifts, including

rough and finish work in drop ceilings.

Commissioning of system components, including DSP’s

and VTC codecs.

Ceiling and wall mounted speakers and cameras in all

types of applications.

Cable pulls, terminations, wire looming, rack fabrication,

and wiring.

Structural installation and fabrication capabilities to install

products suspended from any type of ceiling, or on any

wall.

Ability to perform minor carpentry and millwork modifica-

tions, depending on size and scope.

Fabrication as needed for special installations.



Hours of Operation 8am—6pm

Help Desk Operator: Less than

1 hour response

Device specialist : Instant upon

transfer, or no more than 2 hours

Onsite Technician: Available as

soon as 4 hours, no more than 48

hours(pending on contract agree-

ment)

MediaCentric uses Salesforce Cas-

es and Metrics for tracking Help

Desk Tickets.

Extended coverage available for

emergency support.

MediaCentric’s Help Desk exper-

tise includes control systems,

switchers and distribution, audio

DSP’s, videoconferencing end-

points, gatekeepers, gateways,

MCU’s, firewall traversal, VC man-

agement systems and more.

How Can The MediaCen-

tric Help Desk Help You?

The MediaCentric Help Desk MediaCentric offers remote diagnostics and device access

for customer support, as well as Field Technical escalations.

MediaCentric’s technical operators, specialists and techni-

cians are highly trained and skilled to handle all levels of

support.

Tier 1 Support: Basic level support. Technical Operator

gathers the customer information, analyzes symptoms,

and determines the issue at hand. The issue is either re-

solved at this level or transferred to Tier 2.

Tier 2 Support: Administrative level support. Admin as-

sists Tier 1 with basic technical problems and reviews the

work order to evaluate the status and duration of the is-

sue. Specific information regarding the equipment and/

or the application is gathered. Requirements may include

diagnostic testing, physical testing or replacing of hard-

ware before transferring to Tier 3.

Tier 3 Support: Highest level support. Specialist pro-

vides assistance to Tier 1 and 2 with the issues document-

ed as highly difficult or advanced. Previous tier work or-

ders and resolution time frames are reviewed. New cus-

tomer information and issues are documented and evalu-

ated. If needed high level problems are sent to the origi-

nal developers for in-depth analysis at critical stages to


Below are just some of the manufacturer products and solutions that

MediaCentric’s HelpDesk is certified and trained in providing sup-

A quote starts with the customer re-quest and supporting documentation. It is entered into salesforce and listed under a “quotes due checklist” One of several Lead Engineers assign them-selves to the quote and create the line items. When finished we send it to the customer via salesforce. All data and financials are tracked in salesforce. When the PO is issued the quote is closed and becomes a pro-ject. Timesheets and expenses are tracked by accounting and updated in salesforce. Salesforce is also sync’d with Quickbooks and estimates and invoices are automatically created, sent and tracked for payment.

Internal Processes and

Procedures as inte-

grated and efficient as

typically found in larg-

er companies

MediaCentric’s Internal Companywide Systems

and Practices


Full Salesforce.com integration for:

CRM, Quarterly Newsletters, & Announcements

Logging and tracking cases for client service calls

Managing and tracking jobs for client projects

Full company integration workflow

Future potential for custom portals for clients

Google Apps for Business company wide.

Integration of document collaboration, in real-time for

full company interaction.

Centralized availability securely over the Cloud to all

field personnel for project drawings, equipment lists,

scopes, and essentials for projects at hand.

Smartphones with hotspot capability for Internet ac-

cess to conduct work whenever needed.

MediaCentric’s Internal Companywide Systems

and Practices (cont.)


Regular bi-weekly companywide tech calls to address and

review projects, technologies, methodologies, internal pro-

cedures and future planning.

Team approach to training personnel: All leads oversee

one or more junior techs for mentorship, training, and em-

ployee development.

Dedicated Accounting and HR resources.

Dedicated Dispatchers for immediate availability and book-

ing of projects or service calls.

Dedicated Technical Operations Manager that oversees all

field operations for AV jobs.

All projects and operations involving Video Network Infra-

structure are overseen by MediaCentric’s President &

Founder, David Lopez, who is considered a subject matter

expert in this technology.

Active online social media presence.

Alias emails for redundant cataloging, quoting and sched-

uling of all requests by multiple personnel.

[email protected]

[email protected]

mailto:[email protected]


David Lopez, has over 29 years of experience in professional technical services originating in IT, serving in

various roles, and at all levels. From 1986-1995, David was in UNIX network administration for the stock

market industry working for Quotron/Reuters. From 1995-2000 David was Lead Engineer and Director for

the Visual Networks division of a national Audio Visual and Videoconferencing Integration company. Then,

in May 2000 David started MediaCentric. He has since developed it into a major West Coast outsourcing

company specializing in Audiovisual Integration and Videoconferencing services with now over 30 employ-

ees based in Southern California, Northern California and Arizona. David is still a senior network and sys-

tems design and commissioning engineer in AV and VTC.

About the Founder & President:

David Lopez,

Cisco VTVS2, CTS, CVE, DMC-D-4K

310-325-7900 Ext. 101 [email protected]

Need a quote? Contact MediaCentric.

310-325-7900 Ext. 2 (Office)

[email protected]

20610 Manhattan Pl Ste 128 Torrance, CA 90501 www.media-centric.com



http://media-centric.us2.list-manage.com/subscribe?u=f1e2c3c2b0ed41edcf104c6ea&id=6eb3f3f7f0

Nick Hembree, CTS – Technical Operations

Manager As MediaCentric’s Technical Operations Manager. Nick leads the

management and coordination of day to day projects, special tech-

nical teams, as well as management of large projects. Experienced in

various legacy lines of VTC systems, control systems, displays, audio

systems and terminations. Nick is a CTS and also Biamp and Crestron

certified


310-325-7900 Ext. 2 (Office)

[email protected]


With over 20 years of industry experience, multiple certifications and a

degree in Management Information Systems, Greg helps lead the com-

pany as MediaCentric’s Director of Network Infrastructure. His strong

background, knowledge and experience effectively help lead MediaCen-

tric in strategies and project commissioning, as well as training for Cisco,

Polycom, Arrive, Visix and other networked based platforms as well as

all AV.

Greg Jaubin — Director of Network Infrastructure


Allen is a CTS, Biamp Tesira, and Crestron Digital Media certified technician,

and is in the process of acquiring additional product and industry certifica-

tions. Additionally, he is experienced in various legacy lines of VTC systems,

displays, audio systems and terminations.

Allen Hipolito, CTS– Installation Manager



Daniel had relocated to Arizona and has headed up that region since its incep-

tion 3 years ago. He has been successful in developing a number of strategic

customer relationships in the region. He is also a certified Crestron program-

mer and has dozens of successful projects under his belt. He is also certified

in Jupiter PixelNet and Fusion/Catalyst, and is in the process of acquiring addi-

tional product and industry certifications. Additionally, he is experienced in

various lines of VTC systems, displays, audio systems and terminations.

Daniel Walters - Arizona Regional Supervisor / Lead

Engineer / Programmer


310-325-7900 Ext. 2 (Office)

[email protected]



David Cannon— AV Field Lead Technician

David is a lead installer extraordinaire. He has lead a couple of our biggest

projects to date and is Crestron Programmer I certified, and is in the process of

acquiring additional product and industry certifications. Additionally, he is ex-

perienced in any installation scenario including metal fabrication. He is also

experienced in various lines of VTC systems, displays, audio systems, and termi-

nations.




310-325-7900 Ext. 2 (Office)

[email protected]

20610 Manhattan Pl Ste 128 Torrance, CA 90501

www.media-centric.com


Michael Suwa— AV Field Lead Technician

Michael Suwa is a college graduate from UC Santa Cruz in Business Manage-

ment Economics. After graduation Michael came to MediaCentric and has

blossomed into a lead AV installer within two years. Additionally, he is ex-

perienced in various lines of VTC Systems, video, audio, and control sys-

tems. Michael is Polycom Soundstructure and Crestron certified.

Samuel Pinto—AV Field Lead Technician

Annette Simpson is MediaCentric's Business Administration Manager. She is re-

sponsible for all Accounting, Human Resources, and Business/Office Administra-

tion. Annette has over 30 years of experience in Business Administration, Ac-

counting, Office Management, Insurance and Sales. Annette is a key element to

MediaCentric's back office success.

Annette Simpson—Business Administration

Manager

Sam has over 20 years experience in technical installations, fabrica-

tion and mechanics. He has specialized in audio-visual integration

for over 10 years. Sam has been a lead for MediaCentric for two

and a half years., and has led numerous projects throughout Cali-

fornia and other states. Additionally, he is experienced in various

lines of VTC Systems, video, audio, and control systems.



Noel Bustos has been with MediaCentric for over a year and has provided

an excellent level of customer service since his arrival. Noel is a lead in the

Northern Callifornia region. Noel is experienced in various lines of VTC sys-

tems, displays, audio systems, control systems and terminations. Noel is in

the process of acquiring additional product and industry certifications.

Noel Bustos—AV Field Lead Technician


310-325-7900 Ext. 2 (Office)

[email protected]




Aaron is MediaCentric’s Salesforce Administrator and part time Field Tech-

nician. He is responsible for internal sales processes in salesforce, project

tracking, and monitoring,. Aaron is also responsible for equipment ware-

housing in Socal. A trained technician as well, Aaron also helps provide oc-

casional field support.

Aaron Madden — Salesforce Administrator/

Dispatching

Noah Lopez— B.S. Business Administration Lead Dispatcher & Business Development

Noah serves as MediaCentric’s Lead Dispatcher and also assists in Business

Development. Noah takes the customer project requests and coordinates

the schedule of teams for installation, commissioning and service juggling

the schedule on a weekly, daily and hourly basis. Dispatch also processes all

customer quote requests.




310-325-7900 Ext. 2 (Office)

[email protected]



MediaCentric AV Field Technicians are skilled and experienced in the following

products, technologies, and terminations:

Amplifiers BNCs (compression, crimp) Cameras

Cart-Based VTC Displays DBs Microphones

Projectors RJ45 Soldering Switchers

Mauro Fernandez

Graham Gatlin

Tito Lezama

Derek Binkley

Noel Bustos

Chris Madden

Bryan Adams

Efrem Barrow


Ricardo Moreno

Scott Parker

Billy Weaver

Albert Sepulveda

Errol Barrow

John Delgado

Rafael Tena

Andrew Madden




310-325-7900 (Office)

[email protected]


MediaCentric is expanding!

With a recently expanded headquar-

ter office in Southern California and

crews in Northern California and Ari-

zona, MediaCentric is expanding and

growing its West Coast coverage. In

addition, MediaCentric is able to de-

ploy nationally and has done so for 15

years.

Call MediaCentric today for a quote

for your next project.

MediaCentric Coverage




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