PROFESSIONAL ADMINISTRATORS ONFERENE SOUTH AFRIA · With over 15 years’ experience, Femi now...

PROFESSIONAL ADMINISTRATORS

CONFERENCE SOUTH AFRICA

From R12 450 Excl VAT per person

22-24 August 2018 Sun City

The ‘Secretaries Event of the Year’ is back!

This year we will be running our 16th annual PACSA conference at

the Sun City Conference Centre and all delegates will be staying

overnight at the stunning Cabanas Hotel!

Our theme is “Caribbean Dream” and we have yet another

amazing programme planned—filled with loads of practical

information, fun and fantastic surprises! Our line-up of professional

facilitators are all experienced in their field and have dedicated

their time to come and share their secrets to success with you!

Contact us on (011) 454 5505 to book your place or visit

www.cbmtraining.co.za for more information.

PACSA 2018

PACSA 2018

PACSA 2018 is the premier secretaries and PAs event in South Africa. Held over 3

days at Sun City each year, this event focuses on developing and fine-tuning key

skills that administrative professionals in South Africa need in order to excel in

their careers.

This year we have retained high profile and experienced facilitators who will guide

you through topics like excelling in an open-plan office, thriving in work and life,

managing your personal finances and much more.

This is your opportunity to not only learn from professionals who have walked the

walk, but also to network with your fellow administrative professionals and forge

bonds and friendships that will last for years to come.

Attend PACSA 2018 and benefit from real life skills training, superb accommodations

and venues and of course plenty of gifts and prize draws.

PACSA 2018 will focus on:

Becoming the smartest person in the room - realising the true power of

applied emotional intelligence

Surviving the crowd - thriving and succeeding in your open-plan office

Living your best life - learning how to thrive in work and life!

Understanding Human Behaviour - discovering how it leads to

challenging situations in the workplace

Becoming super organised and efficient - managing your life like a world-

class project

Stop living from pay cheque to pay cheque - gaining control of your

personal finances

Acknowledging the leader within - transforming your service excellence

levels by becoming the leader of the team

Contact us on (011) 454 5505 to book your

place or visit www.cbmtraining.co.za

for more information PACSA 2018

Residential Training Course: Getting to and from training courses can be a

stressful experience as you face peak hour traffic. Residential Training Courses not only

offer you a well-deserved break from the hustle and bustle of everyday life, but a night

spent in a luxury hotel room means that you will arrive at every training session

refreshed and ready to learn.

Renowned Specialist Speakers: All of our sessions are presented by speakers

who have real experience within South African businesses and are able to provide

knowledge and insights which can be applied to your role or organisation, as well as

real-life experiences that will motivate and reinvigorate you.

Networking: Attending PACSA 2018 will put you in the room and at two evening

functions with Assistants from all over South Africa, of varying levels of experience. You

will have the opportunity to share experiences with your peers, learn from each other

and more importantly develop friendships that will last well after the conference

is finished.

Meet the Lecturers: In between sessions and at the end of the day, you will have

the opportunity to speak directly with the lecturers and ask all the burning questions you

have always wanted the answers to.

Glitzy Gala Dinner: It is not often that you get to dress up and enjoy a night out on

a “School Night”. Our themed Gala Dinner hosted at the Valley of the Waves will be the

highlight of the conference with delicious food, exciting prizes and the opportunity to

party until the wee hours.

Luxury Stay, Prizes, Great Food and much more: All delegates will be

staying at the newly refurbished Cabanas Hotel in Sun City. As well as the stunning venue

we also have loads of exciting prizes and giveaways taking place over the three days, and

one or two surprises planned…

Back before the weekend: The buses leave Sun City at 13h00 sharp, so you will

be back at your drop off in time for the weekend, tired but energised by what you have

learned and experienced during this exciting three day Mega-Event.




WHY YOU SHOULD ATTEND PACSA 2018:




Meet our incredibly experienced speakers:

Often referred to as Mr. PACSA, Grant Driver is a favourite with the delegates attending our conferences and will be retuning this year as MC and speaker. A Customer Services professional to his toes, Grant is an international speaker and leading executive and business coach who has dedicated his life to facilitating the success of others. He is a master of people engagement and communication and making the people he interacts with feel they are unique and special.

Grant has made more than 40 appearances on local and international television and is a popular guest on CNBC Africa. He is also regularly interviewed on radio and writes for newspapers and magazines. Grant’s sessions always present the most cutting-edge information on people engagement and human behaviour.

Grant Driver

A ball of energy is an expression that comes to mind when describing Carol Potgieter. She is a mature, positive, energetic, motivated and bubbly person who is always up for a challenge. Her motto in life is “Don’t just think it…. Do it!”

Teaching has always been close to Carol’s heart and after school she set out to get a degree in teaching. She switched her focus mid-stream and completed her BA in 1997, majoring in Communications and Industrial Psychology. Since then she has focused her career on Human Development and started her own consultancy, HPD Consultants, who specialise in various skills programmes geared towards personal development and business success.

Having been the proud owner of a number of successful companies such as Red Dog’s Promotion House, Significant Images and HPD Consultants, she has gained valuable experience in leadership, managerial, administrative, sales and customer care functions. Carol’s vision is to play a significant role in the success of all people that cross her path.

Carol Potgieter

With client feedback such as “YOU ROCK!”, Femi Adebanji’s career as a dynamic, insightful and fresh business motivational speaker has been featured in interviews with leading international publications such as Wealth Magazine, the Business Day, Entrepreneur Magazine and on many mainstream radio stations. His high energy business talks and TV interviews on the “Good Morning Africa” Business Leadership series on Dstv, have been flighted in over 20 countries on the continent.

He is Research Director at Mind-Advance, a think-tank consultancy dedicated to researching and formulating cutting-edge strategies for unlocking human potential as well as releasing the often untapped performance potential within businesses and organisations.

His ability to intelligently deliver solid business content on creating high-performance business culture, leadership and motivation, has earned him the privilege of working with blue-chip clients such as the Office of the Presidency, Barclays Africa, Tiger Brands and Unilever to name a few. With over 15 years’ experience, Femi now shares his insights with corporates and organisations all over South Africa and abroad, on how to design and develop high performance business cultures, create an inspirational leadership culture, motivate employees and ultimately unleash business greatness!

Femi Adebanji




Meet our incredibly experienced speakers:

Themba Mazibuko is a highly sought-after consultant, and motivational speaker with more than 17 years financial services experience. He is a Chartered Accountant (South Africa), an FRM (Financial Risk Management) holder and member of the CFA Institute based in America, a global association of investment professionals.

Over and above his numerous accreditations, Themba has worked as a Senior Manager at KPMG specialising in the audit of financial institutions. During this time, he also worked part-time as a tutor in Finance and Management for the Henley Management College MBA sectors. In recent years, he has worked with Duke Corporate based in America to deliver training programmes to executives of the largest platinum mining company in the world.

He also holds an MBA from Herriot-Watt University in Scotland. Until October 2013, Themba was the Treasurer for ABSA Retail and Business Bank where he was responsible for capital management and management of financial risk for a balance sheet worth about R400bn. With credentials like these, Themba will certainly be able to help you to understand and take control of your Personal Budget and Finances.

Themba Mazibuko

Gill Lindsell is a resilience coach, speaker, communications specialist and people upliftment “guru”. Over 25 years in the branding, advertising and public relations industry adds to her natural talent to train, coach and inspire a wide audience on diverse topics from conflict management to leadership, personal branding to customer care.

Gill prides herself as an “extraordinary hard-core soft skills specialist”, subscribing to the fact that “85% of your financial success is due to your personality, ability to communicate, negotiate and lead.” She incorporates a hands-on, dynamic and engaging training methodology that leaves each and every delegate feeling motivated and inspired. Through her facilitation she empowers people to understand their own potential and become more productive, mindful, successful and happy.

Gill Lindsell

Maria Phalime is a medical doctor, award-winning author, speaker and business coach who believes that performance and well-being go hand-in-hand. Maria was born and raised in the Johannesburg township of Soweto, later moving to Cape Town to attend the University of Cape Town, where she graduated with degrees in Science and Medicine. After graduating she began practicing as a Junior Doctor, fulfilling her childhood dream. It was during this time of long hours, heavy patient loads and minimal supervision that she realised that the way medical students are trained and doctors’ work is unsustainable and detrimental to their health and well-being.

In 2004 Maria chose to leave clinical practice and write about her journey in the award-winning memoir titled “Postmortem – The Doctor Who Walked Away”. She has reinvented herself as a successful author of both fiction and non-fiction works, inspirational speaker, leadership development facilitator and coach. Her sessions empower audiences to face adversity head on and to use challenges as stepping stones to success.

Dr. Maria Phalime

Day One - 22 August 2018

2.30pm - Check into the Cabanas

2.30 – 6.30pm - Free time

7.00pm - Welcome Dinner and Networking Session

(Speaker: Grant Driver & Gill Lindsell)

Day Two – 23 August 2018

9.00am – 10.30am

Realising the True Power of Applied Emotional Intelligence: Grant Driver

By now you are familiar with Emotional Intelligence and its’ importance in both business and your personal life, but have

you ever taken the time to evaluate your own Emotional Intelligence? Do you watch others and try and imitate their

best traits while avoiding their mistakes? Do you really know how to apply Emotional Intelligence? This powerful session

will shed light on all of these questions and equip you to start applying Emotional Intelligence from the moment the

session ends!

What does Emotional Intelligence really mean and how do you apply this in business life?

How do I know if I am Emotionally Intelligent enough and how to build up my current EQ levels?

Studying different role models and assessing how their EQ is making them successful in their business life

Why it’s important in your role to constantly practice Emotional Intelligence when interacting with everyone in

the organisation

Using your EQ knowledge to get things done faster and more effectively and with much more buy-in from the

people you work with!

10.30am – 11.00am - Tea

11.00am – 12.00pm

Thrive and Succeed in Your Open-Plan Office: Gill Lindsell

Over the past few years there has been a definite trend in businesses to move towards open-plan offices and an

environment that is more activity-based and fosters collaboration between individuals and departments. Many

organisations and individuals are finding that this change comes with a number of benefits as well as challenges. This

session will equip you to function effectively and get the most value out of your open-plan office environment.

The move to open-plan office space and settling into the change

Benefits and drawbacks of working in an open-plan office and how to get the most out of this in real life

Proven tips and techniques to help you concentrate on important tasks when the rest of the office is being noisy

Open-plan office etiquette – what NOT to do and the actions to avoid that will spark conflict in the office

Are YOU causing disruption? How to avoid irritating your colleagues

Dealing in a proactive, adult manner with any conflict that may occur in the open-plan office to ensure you always

have a calm, work conducive environment to arrive at each day




12.00pm – 1.00pm

How to Thrive in Work and Life: Maria Phalime

Burnout, stress and working under pressure has become a standard feature of the modern workplace, resulting in

absenteeism, low morale and reduced productivity. In this inspiring and informative session, Maria will share her story

of burnout, the lessons she learned and the key tools and strategies to promote performance and well-being in

the workplace.

Real life lessons of success and failure that you can apply to reduce your stress levels

Discovering the value of embracing challenges to make work more enjoyable

Redefining your perspective on failure – it’s a learning curve for the future

Practical tools you can use to bounce back after setbacks

How this powerful, motivational session can help you rediscover your zest for life!

1.00pm – 2.00pm - Lunch

2.00pm – 3.00pm

Understanding Human Behaviour and how it leads to challenging situations in the workplace: Carol Potgieter

Business and personal success depends on your ability to build relationships with colleagues, customers and partners. To

do so you need to be able to interact professionally with others and deal with a variety of different personalities. This ses-

sion will equip you with the skills necessary to identify and apply different communication styles, portray a positive image

and enjoy a healthier working environment.

An introduction to different thinking behaviours that influences how you perceive others

Learning how to interact professionally with clients, superiors and colleagues from all walks of life

Dealing with prickly personalities and drama queens

Explain why you get along with some people and not with others and how to manage this

Using the knowledge effectively to build your personal brand

Discovering how a professional image relates to a healthier working environment

3.00pm – 4.00pm

Manage your Life like a World Class Project: Grant Driver

Project Management skills are incredibly valuable business skills to possess and can be effectively applied across a range

of administrative tasks to make your life easier. This jam-packed session will put you on the fast track to enhancing your

project management ability, enabling you to achieve objectives faster, more effectively, on time and with fewer resources.

What are the basic project management principles and how to apply these to administrative functions and

daily projects?

How do you practically apply these principles to your tasks to ensure you achieve deadlines and don’t forget

anything vital that will make you look unprofessional?

What daily administrative tasks can you apply project management principles to that will make a big impact

on your work day?

How will using a project management approach assist you in being a better support to your managers

and organisation?




4.00pm – Snacks and Tea

Caribbean Carnival! – GALA Dinner at the Valley of the Waves

Come dressed to theme for a night of fun, prizes and entertainment as you let your hair down away from work. This

Caribbean carnival will be the highlight of your conference as we dance and party till the wee hours.

The best dressed delegate will win a R1,000 prize so think carefully about what you are going to wear!

Day Three – 24 August 2018

9.00am – 10.30am

Gaining Total Control of your Personal Finances: Themba Mazibuko

Unfortunately there is no magic formula or one simple trick that can make it so that you never have to worry about money

again. There are however some easy-to-implement steps that you can put in place to help you manage your finances better,

accommodate the rising cost of living and plan for the future. In this session, Themba Mazibuko, a man who has managed

the risk of balance sheets worth about R400bn will give you practical guidance on how to practically manage your

personal finances.

What simple steps can you take now to secure your future income and start to create wealth for you and your family?

How do you draft a personal budget that reflects real life and gives you an indication of where you can save money and

make changes to your spending patterns?

Is there an easy way to develop the discipline to stick to your budget?

Some tips to accommodate the rising cost of living into your budget so that you are not caught short at a later date

What is the fastest way to get out of any debt and why this is so important to plan for?

10.30am – 11.00am - Tea

11.00am – 12.30pm

Transforming your Service Excellence Levels by becoming the Leader of the Team: Femi Adebanji

The business landscape is rapidly changing, competition has ramped up significantly, technology is simultaneously creating

and destroying opportunities - what worked yesterday is no longer as effective today.

Business success requires leaders throughout the organisation’s levels who can inspire fellow employees, and establish a

performance driven culture that becomes the source of your competitive advantage. This dynamic and content-rich session

will equip you to succeed in your leadership role.

What is leadership about and why is it important to everyone in the organisation?

How can you display leadership in your current role, even if you don’t have anyone reporting to you?

What are the attributes of great leaders and how easy is it to display and use these attributes to become a better leader

in your organisation?

Examining what your own natural leadership style is and using this knowledge to build on what you already do

Practical ways to remind yourself to implement leadership techniques every day to make you more efficient in your

support role




PACSA 2018 Registration Form

22-24 August 2018 - Sun City

YES - Please register me and my colleagues!

Sharing Room - R 12, 450 Ex VAT Single Room - R 13, 950 Ex VAT

Delegate 1:

Title: First Name: Surname:

Job Title: Date of Birth:

Email: Cell Number:

Delegate Signature: Date:

Dietary Requirements (Please note that there is an additional charge of R500 per day Ex VAT for special dietary requirements):

Strict Kosher Halaal Vegan Vegetarian (no additional charge)

Transport Pick Up Points:

JHB (OR Tambo) JHB (Edenvale) Pretoria (Lynnwood Conference Centre) Own transport

Company Details:

Company Name:

Company VAT Number (Compulsory):

Company Postal Address:

Telephone Number: Fax Number:

Approving Manager (Full Name):

Approving Manager Job Title:

Approving Manager Email: Approving Manager Contact Number:

By completing this form you are acknowledging that you have read the terms and conditions (available on our website) and that you have committed to

attend this event. Please send this registration form only once you have obtained approval - as your company will be liable for costs once this infor-

mation has been received by us.

Authorising Manager Signature: Name: Date:

PACSA 2018

Delegate 2:

Title: First Name: Surname:

Job Title: Date of Birth:

Email: Cell Number:

Delegate Signature: Date:

Dietary Requirements (Please note that there is an additional charge of R500 per day Ex VAT for special dietary requirements):

Strict Kosher Halaal Vegan Vegetarian (no additional charge)

Transport Pick Up Points:

JHB (OR Tambo) JHB (Edenvale) Pretoria (Lynnwood Conference Centre) Own transport

PROFESSIONAL ADMINISTRATORS ONFERENE SOUTH AFRIA · With over 15 years’ experience, Femi now...

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