P ro duc t io n S e r v i c es

G u i d e l in es - S a mp les

1

Process Flow

2

Please allow 10 business days for Production to be completed.

How to book THE ICONIC production service for image retouching?

Process Summary

3

THE ICONIC in-house production service was created with the aim of helping our

sellers to get their products live and up for trading on the website as quickly as

possible.

To send a production request, simply follow the below steps:

1. Create your products (without images and content) in Seller Center.

2. Complete & Submit the Production Request Form

3. Export & Complete Production Sample Sheet- Images

4. Create a booking via Seller Help Desk: Production Booking (attach Production

Request Form & Production Sample Sheet)

Bookings for THE ICONIC Production Service must be made a minimum of 1 week in

advance. The weekly cut off for all bookings is 12pm Monday, for production the

following week. Booking slots will be prioritised on a first come first serve basis.

All SKU’s must be created in Seller Center prior to placing a Production Booking.

Items can be created by one of the following methods:

1. Manual product set up

2. Bulk import using the Product Creation template

3. Product set up via API integrations

Once SKU’s have been created in Seller Center they will be sent through to THE

ICONIC for QC approval. All products must be approved before continuing with the

Production Service booking.

Important points to note:

-Please allow 1 business day for product QC approval.

-All SKU’s must be set as active in Seller Center to flow through to QC review.

-All QC rejections must be fixed prior to placing your booking.

Step 1 - Seller Center

4

Please refer to the Seller Center Academy for a step-by step guide on how to set up

product SKU’s: https://sellercenter.theiconic.com.au/academy_home

Step 1 - Seller Center

5

Both the production request form and the sample sheet have to be completed.

Click on the Production Service link.

Complete & Submit the Production Request Form

Step 2 – Request form

Complete this booking request

for us to schedule your

production slot.

6

Step 3 – Sample sheet

Download and complete the Production Sample Sheet

7

Complete the sheet with the information for all the samples you are booking in.

Sample sheet cont.

All the information on the sample sheet must match the product attributes in Seller Center.

8

To view the product attributes

individually view each SKU through

‘More Product Details’ in Seller

center.

Alternatively export all product data from Seller Center through Products > Export.

Step 4 - Booking

Submit a booking request via the Seller Center Help Desk.

https://sellercenter.theiconic.com.au/seller-help-desk

The subject of the query should be: “Production Booking– “Brand Name”

9

Your Production Booking must

include the following attachments:

• Production Request Form

• Production Sample Sheet

For any special photography

requirement, please ensure that

these are added to the booking

description.

Once you have been successfully booked into our Production process, you will receive

an email confirmation containing:

1. The confirmed booking date

2. Expected sample delivery date

Booking Cont.

10

You must send your samples on the sample delivery date communicated. All samples

sent without confirmation or before the confirmed date will be returned back to the

sellers. Shipping fees will be charged accordingly.

Address: ATTN: Marketplace Production

L18, 338 Pitt St, Sydney, NSW, Australia, 2000

Please allow 10 business days minimum for your samples to be returned to you.

Required Sample Size

11

Category AU UK US International

Women’s Apparel 8 8 4 S

Curvy Apparel 16/18 16/18 12/14 XXL

Women Footwear 9, right shoe

only

7, right shoe

only

9, right shoe

only

NA

Men Footwear 10, right shoe

only

8, right shoe

only

10, right

shoe only

NA

Men’s Tops M 38 38 M

Men’s Bottoms 32 32 32 M

Men’s Jackets 40 40 40 L

Men’s Business

Shirts

40 40 40 M

Accessories N/A N/A N/A N/A

Below are the sample size’s required for Production. This is to ensure to continuity

across the website. All other sizes will be rejected & returned to you.

Samples should be labelled properly with the brand name, product name, style

code and size.

Step 5 - Delivery

12

Important things to note:

• Samples should not be damaged or dirty.

• All samples will undergo quality control during inbounding stage.

• Labels will be cut away during the photoshoot to ensure best image quality.

• The labels will not be retagged but will be returned in a plastic bag with the

samples.

• Samples must be packed neatly in boxes or cartons. In case where more than 1

carton is delivered, individual cartons should be labelled in ascending order.

Labelling Requirements:

• Information on the product tag must match SKU data on Production Sample

sheet & Seller Center. This includes- Product Name, Colour Name, Size, SKU

Final Checklist

Step Task Action Complete

1 Product Creation

All products created & approved in Seller

Center.✔

SKU’s set to active in Seller Center. ✔

2 Request Form Request form ✔

3 Sample Sheet Sample sheet ✔

4 BookingBooking submitted via Seller Help Desk ✔

Request Form & Sample Sheet attached ✔

5Sample

Preparation

Samples are labelled as per guidelines ✔

Production Booking Confirmation received ✔

Only sample sizes are shipped ✔

6 Sample Delivery

Cartons are labelled (only applicable if

multiple cartons are used)✔

Completed Production Sample Sheet enclosed

within the boxes✔

13

T han k you fo r your t ime !

An d Happy Se l l i n g ☺

14