ANY BOOKING

EVENTS SPORTING EVENTS SEASON TICKETS FESTIVALS

ATTRACTIONS & THEME PARKS HOTEL BOOKINGS PACKAGE HOLIDAY BOOKINGS AIRLINE BOOKINGS

TRAIN BOOKINGS ACTIVITIES CAR RENTAL AIRPORT PARKING

ANY SECTOR

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BOOKING PROTECT VIDEO

ABOUT BOOKING PROTECT

Booking Protect is a technology driven, customer centric refundspecialist. We help our clients to add value to their customerproposition whilst increasing both profit margins and customersatisfaction. We operate worldwide and are trusted by clients of allsizes from small businesses to international brands.

As a part of the Romero Group of companies, we benefit from theknowledge and experience of this award winning business of over 140sta� across 5 locations. Our product is underwritten by a panel of ‘A’rated insurers to give you complete peace of mind.

One of our key USP’s is our market leading technology platform whichhas been built by our in-house technology team allowing us the flexibility to adjust to suit the needs of our partners.

PRODUCT FEATURES

Booking Protect is a comprehensive Refund Guarantee that you o�erto your customers, this is backed up by a contract with a recognisableinsurer and all administration is managed by us.

The Booking Protect product covers ALL elements of the bookingincluding tickets, travel, accommodation etc. and ALL service andbooking fees (subject to terms and conditions).

Outlined on this page are the core refund circumstances of theBooking Protect product, however if there are furthercircumstances you believe your customers require we will workwith you to define and source these.

PRODUCT FEATURES CHECKLIST

Protects your entire Booking (inc. tickets, accommodation, travel etc.)

The customer receives a 100% refund (inc. all service andtransaction fees)

Death, Accident, Illness or Injury to the customer, theirimmediate family or a member of the group

Pre-existing medical conditions and pregnancy

Adverse weather conditions

Court Summons & Jury Service

Service personnel summoned unexpectedly by their employer(inc. police o�cers, fire, medical practitioners, armed forcesetc.)

Public transport failure and disruption (inc. scheduled airline failure)

Redundancy

Relocation

Private vehicle failure (inc. breakdown, fire, theft, accident etc.)

Home Emergency (inc. burglary, fire, flood etc.)

AWARDS

Our refund application handlers are some of the most highly regarded in the industry.

• WINNER – CLAIMS SERVICE AWARD

• WINNER – CUSTOMER SERVICE AWARD

• WINNER – CLAIMS INITIATIVE AWARD

REFUND PHILOSOPHY

At Booking Protect we recognise that we are representing your brandand behaviour so it is really important that we understand your valuesand behaviours so that we can tailor our refund application handling toyour needs.

All our refund applications are handled in house by fully trained sta� whowill deliver a consistently exceptional and professional service to yourcustomers. We have a standard service level agreement for dealingwith applications that can be further bespoked and agreed to suit yourneeds. We have a standard service level agreement of 48 hours.

Turning down a refund at Booking Protect is a big deal. Any refundapplication that is rejected has to first be escalated to and signed o�by a Director to make sure that the correct process has been followed,and the right outcome reached.

We aim to make the refund process as quick and easy as possible.The customer simply completes one electronic form, and we then takeover to complete the process.

We have won several high profile awards including:

The entire booking is covered.

Extra revenue generated through every sale.

Fewer time consuming customer complaints and refund requests.

Knowing your refunds are being dealt with by an award winningUK based team.

BENEFITS OF BOOKING PROTECT

TO YOUR CUSTOMER

TO YOU

Increased customer confidence to make non-refundable bookings.

Freedom and flexibility to apply for a refund up to 45 days after thestart of the booked event.

Wide scope of coverage.

Simple API integration providing seamless technology solutions.

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