If You Answer “Yes” You Might Have a Technology Inventory Problem

To learn more about achieving greater accuracy in your technology inventory, get AOTMP’s white paper on addressing the telecom-IT inventory conundrum.

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Do you have more than one database that houses technology inventory attributes?

MULTIPLE DATABASES AND TOUCHPOINTS

With a single touchpoint for all technology attributes, enterprises can work to ensure that they are only paying for services used.

Over 9% of total fixed and mobile charges contain errors.

According to AOTMP:

“Often MACD events are not captured in inventory in real-time. They are only represented after the changes appear on invoices. If this is the case, then months can pass before the reality of inventory is known, leading to the chance that errors are introduced.” — Timothy C. Colwell, Senior VP of Efficiency First Adoption at AOTMP

1+Having more than one database introduces chaos and inconsistencies. Inventory is fundamentally a point-in-time assessment and can easily be made

inaccurate by unrecorded or misrecorded changes.

Breeding Inconsistencyand Havoc

Have you established metrics for inventory accuracy and do you monitor these every month?

TRACKING KEY METRICS

Measure InventoryAccuracy

Measure inventory accuracy on a regular basis to monitor progress and performance.

Asset Inventory Management Activities Taking The Most Time

Tracking Mobile Devices, Air Cards, Pagers

50%50%

40%

30%

20%

10%

0%

Reconciling Inventory Accuracy

31%

Tracking Fixed Telecom Hardware/Equipment

19%

60%

Dispute Resolution

11%Tracking Software Licenses for

Fixed & Mobile Telecom Systems

6%

-# of services

# of monthly MACD tickets

# of services/

(Inventory Accuracy Rate)

Are the inventory tracking and invoiceprocessing teams in separate functions within your company, and do they use different definitions of how your technology services will be used?

DISPARATE DEFINITIONS AND DEPARTMENTS

To reconcile what the organization actually uses with what it’s being billed for, open the flow of communication between the inventory and invoice processing teams.

Encourage Communication Between Both Teams

According to AOTMP:

“Establishing a common terminology is the key to creating and establishing clean inventory data. Any inconsistency found among inventory and invoice processing teams will produce dirty, inaccurate data and introduce inefficiencies.”

43%Improving efficiency and business

processes a major IT budget priority for 43% of IT professionals.

Top Concern: Operational Efficiency

Tangoe customers have saved $104M since March 2017 across the board by overcoming inventory challenges and implementing best practices.

Substantial Cost Savings

According to AOTMP:

“Manually classifying, sorting, and manipulating service details from each carrier introduces a large margin for error, burdens internal resources, and jeopardizes inventory validation efforts.”

42%Increasing productivity through

technology a major IT budget priority for 42% of IT professionals

Productivity a High Priority

Do you have to manually classify, sort, and manipulate service details from each carrier to normalize across vendors or is inventory information in electronic form unavailable from 1 or more of your carriers?

LACK OF AUTOMATION

$104MAmount saved by Tangoe

customers since March 2017.

Do you use spreadsheets to track telecom, IT, and mobility details?

STUCK WITH SPREADSHEETS

Organizations that reduce manual inventory management processes increase accuracy and alleviate burdens on internal resources.

Service Inventory Management Activities Taking the Most Time

According to Tech Pro Research:

“Accelerating automation will be a key building block enabler for digital business. Not only will it increase the provisioning speed for needed infrastructure resources, but it will also increase service availability through the reduction of human error, which is a major cause for outages. CIOs must stress the importance of increasing automation throughout their organizations.”

31%of CIOs ranked business process automation

as the most critical automation effort for their organization in the next 3 years.

Business Process Automation a Top Priority

Reconciling Inventory Accuracy

46%45%

40%

35%

30%

25%

20%

15%

10%

5%

0%

Tracking Wireless Voice, Data Plans, Configurations

31%

Tracking Fixed Voice, Data Network Services, Configurations

15%Dispute

Resolutions

15%

Has your company experienced one or more mergers or acquisitions resulting in consolidation activity?

M&A ACTIVITY

Organizations with complete and accurate inventory generate remarkable savings in several different areas compared to those without an inventory.

Financial benefits of an accurate technology inventory

Audit OptimizationContract

Negotiations

400% 400%300%

450%

400%

350%

300%

250%

200%

150%

100%

50%

0%

According to Gartner:

“IT assets must be managed carefully during any acquisition. When an acquired legal entity ceases to exist or partner assets are conferred to a new legal entity, the transfer of related service and maintenance contracts or software licenses to a new owner is often challenging due to restrictive "change of ownership" contract clauses. Early contract terminations and significant contract up- or downscaling may be required, leading to substantial penalties or "extension of use" adjustment fees.”

25%of total integration e�orts

are IT dependent

IT teams play apivotal role in M&A