PRINCE2 Training Course - Knowledge Tree Training ... · PDF fileTraining, from PRINCE2...
Transcript of PRINCE2 Training Course - Knowledge Tree Training ... · PDF fileTraining, from PRINCE2...
PRINCE2 ® is a registered tradem
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PRINCE2 Training Course
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Hello & Welcome,
You’ve come to the right place!
We’re really pleased that you’ve chosen us for your professional development course and you can be rest assured you’re in safe hands. We love what we do at Knowledge Tree and we hope that you will enjoy your time with us on this course. Our trainers are experts who love to teach, so don’t be afraid to put their knowledge to the test with a few tricky questions. I know they love a challenge.
Through our efforts and those of our trusted partners we are seeking to innovate within the professional training market. We want a clear, transparent and honest approach to professional training. We believe in well-designed courses, expert tutors and comfortable venues. We believe those are the three keys to success. We want to give you access to courses wherever you are, with particular focus on weekend and evening courses for busy professionals. We put a strong focus on our technology platforms to make your learning experience is as convenient and accessible as possible.
We are constantly developing new courses and expanding our locations across the UK. Our vision is to deliver excellent training courses in all aspects of IT & Management Training, from PRINCE2 Project Management to C# or Java technical courses. A one stop shop for all your training needs. A company you can trust, who you know will treat you fairly and takes great care with what they do.
We keep a close eye on our competitors and we do try to squeeze every last bit value out of a course for you that we can; however we will simply not sacrifice quality for cheaper prices. We know we aren’t the cheapest, we don’t try to compete on price. We aren’t simply a ‘bums on seats organisation’. The old adage is very true when it comes to choosing a training course ‘You get what you pay for’.
Enjoy it!
Christopher Lamph
CEO, Knowledge Tree Training
®
Knowledge TreeProfessional Training Designed to Plant a Seed
Hello & Wel-
come
TRAINING COURSE
PRINCE2
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ContentsHello & Welcome .....................................................................................3Course Timings ........................................................................................5PRINCE2 Intro ..........................................................................................6
Summary ............................................................................................................. 20
Practice Questions ................................................................................................. 23
Tailoring & Adopting PRINCE2 .................................................................... 25PRINCE2 Themes .................................................................................... 30Business Case Theme ............................................................................... 31
Summary ............................................................................................................. 35
Practice Questions ................................................................................................. 37
Organisation Theme ................................................................................ 39Summary ............................................................................................................. 44
Practice Questions ................................................................................................. 46
Quality Theme ....................................................................................... 47Summary ............................................................................................................. 53
Practice Questions ................................................................................................. 55
Plans Theme ......................................................................................... 56Summary ............................................................................................................. 63
Practice Questions ................................................................................................. 65
Risk Theme ........................................................................................... 66Summary ............................................................................................................. 72
Practice Questions ................................................................................................. 73
Change Theme ....................................................................................... 75Summary ............................................................................................................. 80
Practice Questions ................................................................................................. 82
Progress Theme ..................................................................................... 83Summary ............................................................................................................. 88
Practice Questions ................................................................................................. 90
PRINCE2 Processes .................................................................................. 91Starting up a Project (SU) ......................................................................... 92
Summary ............................................................................................................. 96
Practice Questions ................................................................................................. 97
Initiating a Project (IP) ............................................................................. 99Summary ............................................................................................................102
Practice Questions ................................................................................................104
Directing a Project (DP) ......................................................................... 106Summary ............................................................................................................108
Practice Questions ................................................................................................110
Controlling a Stage (CS) .......................................................................... 112Summary ............................................................................................................114
Practice Questions ................................................................................................116
Managing Product Delivery (MP) ............................................................... 118Summary ............................................................................................................120
Practice Questions ................................................................................................122
Managing a Stage Boundary (SB) ............................................................... 124Summary ............................................................................................................126
Practice Questions ................................................................................................128
Closing a Project (CP) ............................................................................ 130Summary ............................................................................................................132
Practice Questions ................................................................................................134
Exercise Answers .................................................................................. 136PRINCE2 Management Products explained ....................................................................140
Blank Notes Pages ................................................................................. 144Course Feedback Form ........................................................................... 150PRINCE2 F&P Sample Exams .................................................................... 152
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Daily Course Outline
Day 1 Day 2 Day 3 Day 4
Timings are approximate; instructors may change the order of study depending on the ability of the class. 9am-5:30pm Daily
Introduction
Midweek MonWeekend Sat
Midweek TueWeekend Sun
Midweek WedWeekend Sat
Midweek ThuWeekend Sun
Organisation Theme
Business Case Theme
PRINCE2 Overview &
TailoringRisk Theme
Process Model
Change Theme
Plans ThemeFoundation Exam
( F&P Combined Course)
Mock Practitioner Exam
Mock Practitioner Exam
Mock Practitioner Exam
Review Homework
Mock Practitioner Exam
Exam Prep
Mock Practitioner Exam
Mock Practitioner Exam
Practitioner ExamQ&A
Quality Theme
Progress Theme
Foundation Exam
(Foundation only course
and W/E courses) Mock Practitioner Exam
Mock Practitioner Exam
Co
ur
se
Tim
ing
s
TRAINING COURSE
PRINCE2
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Essentials
PRINCE2 Exams
2
3
■ Course Timetable
■ Facilities and Amenities including Fire Exits
■ About Your Trainer
■ You? What do you hope to get out of this course?
Course Objectives
■ Be able to apply the PRINCE2 methodology
■ Pass your PRINCE2 Foundation and Practitioner Exams with flying colours
■ One hour long
■ 60 Multiple Choice Questions
■ 55% Pass Mark
■ Closed Book Exam
■ 97% UK Average Pass Rate
PRINCE2 Foundation 2017
■ 2.5 Hours long
■ 38/68 Approx. 55% Pass Mark
■ Open Book
■ Must have Passed P2 Foundation Exam before taking.
PRINCE2 Practitioner 2017
TRAINING COURSE
PRINCE2
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What is a Project? 3.1
■ A Key Challenge for organisations in todays world is to succeed in balancing two parallel, competing imperatives. These are to:
☑ maintain current business operations (i.e. maintain profitability, service quality, customer relationships, brand loyalty, productivity, market confidence, etc.). This is what we would term ‘business as usual’
☑ transform business operations in order to survive and compete in the future (i.e. looking forward and deciding how business change can be introduced to best effect for the organisation)
Project are the means by which we introduce change and, although many of the skills required are the same, there
are some crucial differences between managing busines as usual and managing project work.
■ Defintion of a Project
☑ a temporary organisation that is created for the purpose of delivering one or more business products according to an agreed business case.
☑ One aim of PRINCE2 is to make the right information availale at the right time for the right people to make the right decisions about the project. Those decisions include whether to take corrective action or implement measures to improve performance.
TRAINING COURSE
PRINCE2
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About PRINCE2
Project Vs BAU
4
5
■ Owned by the cabinet office on behalf of UK Government
■ First released in October 1996
■ Updated in 2002,2005 and 2009, 2017
■ More than 100,000 exams taken each year
■ Axelos now own distribution rights for PRINCE2 to accredited Examination Institute, previously APMG
■ It has become the defacto method for managing projects
■ Updates to the method are funded by sales of examinations and manuals through Axelos on behalf of the UK
government.
■ About Change
■ Temporary
■ Cross-Functional
■ Unique
■ Uncertain
Projects
■ ‘Business as usual’ is the day to day running of the business
■ Ongoing
■ Projects enable change to BAU environment
BAU
TRAINING COURSE
PRINCE2
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Projects in Context
Projects in the context of Portfolios
and Programmes
7.1
7.2
■ PRINCE2 assumes that there will be a customer who will specify the desired result and a supplier who will provide the resource and skills to deliver that result.
■ PRINCE2 refers to the organisation that commissions a project as ‘corporate, programme management or the customer’. This organisation is responsible for providing the projects mandate, governing the project, and for realising any benefits that the project might deliver
■ Stand-alone Projects
■ Projects within Programmes
■ Projects within a Portoflio
TRAINING COURSE
PRINCE2
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PRINCE2 Structure4 integrated elements 14
The Seven PRINCE2 Principles 15
■ Continued Business Justification
■ Learn from Experience
■ Defined Roles and Responsibilities
■ Manage by Stages
■ Manage by Exceptions
■ Focus on Products
■ Tailored to suit the Project Environment
Universal, Self Validating and Empowering
“USE” or you’re not using PRINCE2
“16
TRAINING COURSE
PRINCE2
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Themes support Principles 17
Processes 18
■ Starting a project (SU) – Answer Questions like, do we have a worthwhile and viable project?
■ Directing a project (DP) – key decision making, resource commitment and overall control
■ Initiating a project (IP) – Establish solid foundations for the project- enable understanding of work required.
■ Managing a stage boundary (SB) – Gather information required for assessment of continued business justification and risk acceptance, and plan the next stage.
■ Controlling a stage (CS) – Assign and monitor work. Deal with issues. Take action and report against progress.
■ Managing Product Delivery (MP) – Control the link between project manager and team manager(s) regarding product acceptance, execution and delivery.
■ Closing a project (CP) – Acceptance for project product and recognise original PID objectives have been achieved,
or project has nothing more to contribute.
• Desirable, viable, achievable
• Business Justification
• Roles and Responsibilities
• Stakeholder representation
• Establish common theme of scope and quality criteria
• Ensure products meet business expectations
• Enable benefits to be achieved
• Monitor progress• Control and
report• Take action• Identify ,
assess and control any potential and approved changes
• What’s required, where and how
• When and by whom
• Identification,
assessment
and control of
uncertainty
Progress
Change
RiskPlans
Quality
Organisation
Business
Case
TRAINING COURSE
PRINCE2
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19Processes
20Benefits of using PRINCE2
■ Standardisation
■ Road Map
■ Mature Methodology
■ Business Case Driven
■ Free to use
■ Front Loaded
■ Controlled Change
■ Product based planning
■ Defined roles and responsibilities
■ Improved compliance
TRAINING COURSE
PRINCE2
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Summary
A PRINCE2 Project is defined as being:
“a temporary organisation that is created for the purpose of delivering one or more business products according to an
agreed Business Case”
What makes a project different to BAU?
• Change - “projects are the means by which we introduce change”
• Temporary - “projects should have a defined start and a defined end”• Cross-functional - each party “has a different perspective and motivation for getting involved in the change”
• Unique - no two projects are the same
• Uncertainty - “projects are more risky”
There are six aspects of project performance to be managed and controlled, which are the following:
1. Time
2. Cost
3. Quality
4. Risk
5. Scope
6. Benefits
PRINCE2 Structure
PRINCE2 consists of four integrated elements: principles, themes, processes and tailoring to the project environment.
PRINCE2 does NOT provide:
• Specialist aspects - PRINCE2’s strength is in its wide applicability – it is entirely generic. Consequently, industry-
specific or type-specific activity is excluded. Engineering models, project life-cycles or specific techniques (such as organizational change management or procurement) can readily be used alongside PRINCE2”
• Project management techniques with the exception of: Product Based Planning and Quality Review Techniques
• Leadership capability Leadership, motivational skills and other interpersonal skills are immensely important in
project management but impossible to codify in a method.
Benefits of PRINCE2?
PRINCE2 ensures there’s a “defined structure of accountability, delegation, authority and communication”
It is the adoption of principles that determines whether a project is using PRINCE2, not the adoption of processes and
documents alone.
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Knowledge Tree®
Training designed to plant a seed
PRINCIPLESBY
THE PRINCE 2
(START)
AYLOR TO SUIT THE
PROJECT ENVIRONMENT
“APPLY PRINCE2
with common sense”
All projects are
ScaleCulturalcontext
Level ofcomplexity
Adapt PRINCE2 tosuit your project’s
needs
Describeyour tailoring
in your
(projectinitiation
documentation)
Geographicallocation
(DIFFERENT)
PID
01
24
67
89
2 4 6 7 8 9
0 1 2 4 7 8 9
6
“Are we delivering atthe quality required”
“It saves seniormanagers time-
no need forregular meetings!”
EstablishTOLERANCESfor each project
objective
YES!EXCEPTION?
6 PROJECT OBJECTIVES
Decreases the chance
of acceptance disputes
& user dissatisfaction
IDentifying
products
Estimate:
WORK
RESOURCES
ACTIVITIES
Recruit membersWith experience
In similarprojects
EXPERT
EARN FROMEXPERIENCE
L
Lessons ReportsIDENTIFYDOCUMENTDISSEMINATE
GIVE TOPROJECTBOARD “Let’s learn from both
successes & mistakes.”
FOCUS ONPRODUCTS
F
Productdescriptions
Reduces Scope Creep
Provides awareness of:Each product purposeCompositionQuality Criteria
Project plan (project board)Stage Plan (project manager)Team plan (team manager)
What was thecause of the
failure
STOP the project!
L earn yourlessons!
D
M
ST
AK
EH
OLD
ER
SEFINED ROLES& RESPONSIBILITIES
ANAGE BY STAGES
ANAGEBYEXCEPTION
(Minimum Of 2 stages)
NO!
ONTINUED BUSINESSJUSTIFICATION
“Are the benefits
still worth the risks?”
STAGE 1(Initiation)
Are all the firmFOUNDATIONS
in place?
STAGE 2
Cover Deliveryof the project’s
specialist products
(and later stages)
YES!
Hurrah! Continueto next stage!!
Cost benefitanalysis
Is the projectworthwhile?
Projects are cross-functionalEveryday line managementstructures are not suitable.
“Is the project worthcontinuing?”
“Is everyoneclear what’sexpected of them?”
?
BENEFITS
COSTSRISKSTIME
PROJECTBOARD
User
Business
Supplier
TEAM MANAGER
PROJECTMANAGER
GO!NO-GO!PLANNING HORIZON
PLAN3 levels of
M
Is there an
Project board decides after reviewingimpact on project objectives
01
24
78
9
SCOPETIME RISK?
COST BENEFITSQUALITY
TRAINING COURSE
PRINCE2
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Practice Questions
1. Which of the following is NOT a PRINCE2 Principle?(A)Communicate through regular meetings (B)Continued business justification(C)Tailor to suit the project environment (D)Manage by stages
2. The PRINCE2 Principle ‘continued business justification’ states that a requirement for a project is that…There are justifiable reasons to start the project and justification should remain valid throughout the life of the project. Which one of the following does PRINCE2 also state for this principle?
(A)Clear ownership of the Business Case is documented (B)A product must deliver tangible, financial benefits(C)The justification is documented and approved (D)The business case will include the details of all project risks
3. A Project being output oriented supports which PRINCE2 principle?(A)Manage by stages (B)Continued business justification(C)Focus on products(D)Defined roles and responsibilities
4. Which is a characteristic of a project?(A)Risk exempt (B)Managed as part of business as usual (C)Cross-Functional (D)Have no uncertainty
5. Which of the following is a PRINCE2 principle?(A)The customer will specify the desired result(B)Every project will need a different management approach(C)A project has defined and agreed roles and responsibilities(D)The supplier will supply the resources to deliver the required result
6. A principle of PRINCE2 is that every project must have which one of the following?(A)Stakeholders who are responsible, accountable, consulted and informed throughout every stage
of project(B)As many stakeholders as possible from the customer environment involved in key decision making
throughout the project life cycle(C)People allocated to clearly defined management roles, assigned to them on a one-to-one basis(D)Defined and agreed roles and responsibilities with an organisation structure that engages the
business,users and supplier primary stakeholder interests
7. Which of the following statements is TRUE?(A)PRINCE2’s focus is on engaging with the business stakeholders only(B)PRINCE2 is based off a customer/supplier environment (C)PRINCE2 assumes the supplier will specify the desired result and probably pay for the project (D)PRINCE2 does not seek to engage with any stakeholders outside the corporate environment
8. Identify the missing words in following sentence… A PRINCE2 project is [?] and controlled on stage-by-stage basis
(A)Planned, executed(B)Planned, monitored(C)Agreed, delegated(D)Planned, approved
9. Effective risk management is a pre-requisite to which of the following principles?(A)Continued business justification(B)Manage by stages (C)Manage by exception(D)Focus on products