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    USE OF PRIMARY DATA IN

    BUSINESS RESEARCH

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    WHAT IS RESEARCH?

    Research means finding answers to the questions .

    It is a systematic search for truth .

    Through research, new and original information , ideasabout the world we live in, are obtained .

    Research is search for knowledge .Research is defined as a scientific and systematic searchfor information on a specific topic.

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    Business research

    It can be defined as

    An organized systematic data base critical objectiveand scientific inquiry into a specific problem

    It is used to understand the market trends.To find out the optimal marketing mix, devise effective HRpolicies, or to find the best investment options.

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    TYPES OF RESEARCH

    Basic Research Applied Research

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    Basic research

    It is primarily aimed at gathering knowledge. To find the problem . Understanding the consumer buying process Examining the consumer learning process.

    Applied research

    It is used to answer a specific question , determine whysomething failed or succeeded , solve a specific problem.

    Evaluating the impact of a training program on employeeperformance

    Examining consumer response to direct marketing programs

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    Amount ofknowledge

    Advancement ofTechnology Utility of

    Applications

    Quality ofLife

    Basic Research

    Applied Research

    ApplicationDevelopment

    Curiosity

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    Primary Research Methods

    Experimental (e.g. test marketing)Observational (human and mechanical)Survey (mail, telephone, personal interview, in-house selfadministered, online)Focus groups (groups of 8 to 12 people with moderator trying toreach a consensus of opinions)

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    Purpose clearly defined.Research process detailed.Research design thoroughly planned.High ethical standards applied.

    Limitations frankly revealed.Findings presented clearly.Conclusions justified.Researchers experience reflected.

    CRITERIA OF A GOOD RESEARCH

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    VisionTo become leading telecommunication ServiceProvider By offering Innovative communicationsolutions to our customers.

    MissionTo be unmatchable communication system inPakistan that provides best value to its customers,employees, business partners and shareholders.

    Vision & Mission

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    Products & Services

    Moilink Indigo Mobilink Jazz Mobilink Blackberry Mobilink GameMobilink PCOGPRS

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    Primary andSecondary Data

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    Primary Data: for the purpose of the specificpurpose it hand. Data collected for the first time,by a method other than secondary research, toanswer specific questions. Primary data comesfrom the researcher .

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    Primary sources: customers, dealers, buyers, users, etc.

    Data could be collected from respondents by manymethods like

    Survey Observation Experimentation

    Qualitative techniques Other specialized techniques

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    Advantages Primary Data:

    Advantages

    Applicable and usable if done right

    Accurate and reliable can answer your direct research questions

    Up-to-date as you have collected the data

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    Disadvantages of Primary Research

    Disadvantages

    Expensive

    Not immediately available takes time to define problem,sampling frame, method and analysis.

    Not as readily accessible

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    I keep six honest serving men, (they taught

    me all I knew), their names are

    --

    what, and why, and when, and how,and where and who .

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    RESEARCH PROCESS

    DefineResearchProblem

    ReviewConcepts

    Andtheories

    ReviewPreviousResearch

    findings

    Formulatehypothesis

    DesignResearch

    (IncludingSampleDesign)

    CollectData

    AnalyseData

    Interpretand

    report

    FF

    F

    F F

    FF

    I

    II

    III IV VVI VII

    F

    FF

    Feed Back

    Feed Forward

    Review the literature

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    Secondary Data Collection

    Secondary:Published information available from other sources that hasalready been gathered. This information is relevant to theproblem at hand. Either internal or external to an organization. S

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    A Classification of Secondary Data

    SecondaryData

    Internal

    RequiresFurther

    Processing

    Ready toUse

    PublishedMaterials

    Computerized

    Databases

    SyndicatedServices

    External

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    A Comparison of Primary and Secondary Data___________ ___________________________________

    __PRIMARY DATA SECONDARY DATA

    ____________________________________________________________

    Collection purpose For the problem at hand For other problem

    Collection process Very involved Rapid and easy

    Collection cost High Relatively low

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    Constructing the QuestionnaireSelect the correct types of questions:

    open ended harder to score but get richer information closed ended, dichotomous offer two either/or responses

    (true/false; yes/no; for/against multiple choice select one or more than one

    scaled response gather range of values (strongly disagree,somewhat disagree, neutral, somewhat agree, strongly agree