PrimaNet Customer Services
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Transcript of PrimaNet Customer Services
IntroducingPrimaNet Customer ServicesEnhance and Deliver Excellent Service
MODERN MULTI-CHANNEL
In today’s multi-channel trading environment, companies are using multiple routes to market, including:
MODERN MULTI-CHANNEL
In today’s multi-channel trading environment, companies are using multiple routes to market, including:
• Wholesale
MODERN MULTI-CHANNEL
In today’s multi-channel trading environment, companies are using multiple routes to market, including:
• Wholesale• Retail
MODERN MULTI-CHANNEL
In today’s multi-channel trading environment, companies are using multiple routes to market, including:
• Wholesale• Retail• Concessions
MODERN MULTI-CHANNEL
In today’s multi-channel trading environment, companies are using multiple routes to market, including:
• Wholesale• Retail• Concessions• Mail Order
MODERN MULTI-CHANNEL
In today’s multi-channel trading environment, companies are using multiple routes to market, including:
• Wholesale• Retail• Concessions• Mail Order• eCommerce
MODERN MULTI-CHANNEL
In today’s multi-channel trading environment, companies are using multiple routes to market, including:
• Wholesale• Retail• Concessions• Mail Order• eCommerce
Therefore, Customer Services teams need to support each separate channel to maximise sales and secure a first-class shopping experience for each and every
customer
INTRODUCING PRIMANET
PrimaNet Customer Services has been specifically designed to operate in this multi-channel environment, bringing together all the required functionality for your team to provide a superior service every time.
INTRODUCING PRIMANET
PrimaNet Customer Services has been specifically designed to operate in this multi-channel environment, bringing together all the required functionality for your team to provide a superior service every time.Let’s take a look at the user interface…
INTRODUCING PRIMANET
INTRODUCING PRIMANET
As you can see, the module allows your team to deal with all aspects of consumer ordering, queries or returns, using a
single interface.
INTRODUCING PRIMANET
Let’s take a look at the key features…
As you can see, the module allows your team to deal with all aspects of consumer ordering, queries or returns, using a
single interface.
KEY FEATURES: ORDER TAKING
Simple, fast and efficient order entry
KEY FEATURES: ORDER TAKING
Simple, fast and efficient order entry
Alternative and complimentary product functionality
KEY FEATURES: ORDER TAKING
Simple, fast and efficient order entry
Alternative and complimentary product functionality
Integrated postcode address lookup
KEY FEATURES: ORDER TAKING
Simple, fast and efficient order entry
Alternative and complimentary product functionality
Integrated postcode address lookup
Delivery address verification including Google Earth image
KEY FEATURES: ORDER TAKING
Simple, fast and efficient order entry
Alternative and complimentary product functionality
Integrated postcode address lookup
Delivery address verification including Google Earth image
PCI compliant – payment handling for multiple payment services providers
KEY FEATURES: ORDER TAKING
Simple, fast and efficient order entry
Alternative and complimentary product functionality
Integrated postcode address lookup
Delivery address verification including Google Earth image
PCI compliant – payment handling for multiple payment services providers
Comprehensive gift voucher functionality covering the issue, selling and redemption of fixed and variable value gift vouchers, plus the ability to issue goodwill vouchers
KEY FEATURES: ORDER TAKING
KEY FEATURES: PRODUCT & CUSTOMER INFORMATION
Graphical images and technical details of any item being ordered/discussed during the transaction
KEY FEATURES: PRODUCT & CUSTOMER INFORMATION
Graphical images and technical details of any item being ordered/discussed during the transaction
An operator can setup the screens so they can see the same web pages as the customer to add valuable advice and guidance
KEY FEATURES: PRODUCT & CUSTOMER INFORMATION
Graphical images and technical details of any item being ordered/discussed during the transaction
An operator can setup the screens so they can see the same web pages as the customer to add valuable advice and guidance
Comprehensive view of a customer’s order history including orders placed on your website, with direct links to carrier websites for despatch tracking and delivery status
KEY FEATURES: PRODUCT & CUSTOMER INFORMATION
Graphical images and technical details of any item being ordered/discussed during the transaction
An operator can setup the screens so they can see the same web pages as the customer to add valuable advice and guidance
Comprehensive view of a customer’s order history including orders placed on your website, with direct links to carrier websites for despatch tracking and delivery status
Centralised and single view/update of customer-related information, ranging from address changes through to notes regarding customer correspondence
KEY FEATURES: PRODUCT & CUSTOMER INFORMATION
KEY FEATURES: PROMOTION MANAGEMENT & UPSELLING
Extensive range of available promotions, such as buy one get one free, mix and match and threshold multiples
KEY FEATURES: PROMOTION MANAGEMENT & UPSELLING
Extensive range of available promotions, such as buy one get one free, mix and match and threshold multiples
Proactively displays the available promotions during the customer engagement
KEY FEATURES: PROMOTION MANAGEMENT & UPSELLING
Extensive range of available promotions, such as buy one get one free, mix and match and threshold multiples
Proactively displays the available promotions during the customer engagement
Campaign management linked to promotions to support the customer segmentation selling
KEY FEATURES: PROMOTION MANAGEMENT & UPSELLING
Extensive range of available promotions, such as buy one get one free, mix and match and threshold multiples
Proactively displays the available promotions during the customer engagement
Campaign management linked to promotions to support the customer segmentation selling
“Recommend a friend” functionality
KEY FEATURES: PROMOTION MANAGEMENT & UPSELLING
Extensive range of available promotions, such as buy one get one free, mix and match and threshold multiples
Proactively displays the available promotions during the customer engagement
Campaign management linked to promotions to support the customer segmentation selling
“Recommend a friend” functionality
KEY FEATURES: PROMOTION MANAGEMENT & UPSELLING
What about the key benefits?
KEY BENEFITS
Enhanced customer interaction with the ability to process customer orders and provide faster response to queries, all within a single function
KEY BENEFITS
Enhanced customer interaction with the ability to process customer orders and provide faster response to queries, all within a single function
Improved business management information and sales analysis, thanks to the single view of orders placed either via your website or customer services team
KEY BENEFITS
Enhanced customer interaction with the ability to process customer orders and provide faster response to queries, all within a single function
Improved business management information and sales analysis, thanks to the single view of orders placed either via your website or customer services team
Simplified up and cross-selling as an operator can recommend items to a customer based on previous purchases/return patterns
KEY BENEFITS
Enhanced customer interaction with the ability to process customer orders and provide faster response to queries, all within a single function
Improved business management information and sales analysis, thanks to the single view of orders placed either via your website or customer services team
Simplified up and cross-selling as an operator can recommend items to a customer based on previous purchases/return patterns
Customer query progression is systemised to ensure all queries are progressed in a timely manner
KEY BENEFITS
Enhanced customer interaction with the ability to process customer orders and provide faster response to queries, all within a single function
Improved business management information and sales analysis, thanks to the single view of orders placed either via your website or customer services team
Simplified up and cross-selling as an operator can recommend items to a customer based on previous purchases/return patterns
Customer query progression is systemised to ensure all queries are progressed in a timely manner
Direct links to payment services providers for order payment processing, ensuring payment is authorised at the time of placing the order
KEY BENEFITS
PrimaNet Customer ServicesGet the insights you need, keep the team informed and give your customers the quality service they expect from you!
FOR MORE INFORMATION, HEAD TO
WWW.PRIMASOLUTIONS.CO.UK