PrimaNet Customer Services Application
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Introducing PrimaNet Customer Services For multi-channel trading environments (ERP)
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Transcript of PrimaNet Customer Services Application
IntroducingPrimaNet Customer ServicesFor multi-channel trading environments (ERP)
WHY PRIMA SOLUTIONS?
We know this industry
Prima has been providing software and business solutions within the clothing, footwear and accessories marketplace for over 25 years to form the UK’s
largest team of industry-specific software specialists
WHY PRIMA SOLUTIONS?
We know this industry
Prima has been providing software and business solutions within the clothing, footwear and accessories marketplace for over 25 years to form the UK’s
largest team of industry-specific software specialists
Offering a full range of services to ensure a successful implementation with ongoing support, our team will challenge existing business processes and assumptions to create more effective and efficient ways of working for our
customers
WHY PRIMA SOLUTIONS?
We know this industry
Prima has been providing software and business solutions within the clothing, footwear and accessories marketplace for over 25 years to form the UK’s
largest team of industry-specific software specialists
Offering a full range of services to ensure a successful implementation with ongoing support, our team will challenge existing business processes and assumptions to create more effective and efficient ways of working for our
customers
Our expertise helps us to deliver ERP business solutions which are modular in design, underpin processes agreed with each customer and help to drive
growth from local to global and single to multichannel
WHY PRIMA SOLUTIONS?
We invest
Privately owned, we continually reinvest in our product, people and services to maintain our market-leading position, and have been a Gold standard
Investors In People Company since 2012
WHY PRIMA SOLUTIONS?
We invest
Privately owned, we continually reinvest in our product, people and services to maintain our market-leading position, and have been a Gold standard
Investors In People Company since 2012
As a result of maintaining close relationships with our customers, industry specialists and technology partners to stand at the forefront of developments, Prima Solutions will continue to deliver agile business solutions, making the
best use of technology to meet the specific needs of our customers
WHY PRIMA SOLUTIONS?
Building Partnerships: Creating Solutions
Our objective is to help our customers maximise their potential and achieve their goals
WHY PRIMA SOLUTIONS?
Building Partnerships: Creating Solutions
Our objective is to help our customers maximise their potential and achieve their goals
In order to fulfil this objective we develop long-term business relationships with each of our customers, to fully understand their business and ambitions
to create the ultimate solution as a platform for future growth
MODERN MULTI-CHANNEL
In today’s multi-channel trading environment, companies are using multiple routes to market, including:
MODERN MULTI-CHANNEL
In today’s multi-channel trading environment, companies are using multiple routes to market, including:
• Wholesale
MODERN MULTI-CHANNEL
In today’s multi-channel trading environment, companies are using multiple routes to market, including:
• Wholesale• Retail
MODERN MULTI-CHANNEL
In today’s multi-channel trading environment, companies are using multiple routes to market, including:
• Wholesale• Retail• Concessions
MODERN MULTI-CHANNEL
In today’s multi-channel trading environment, companies are using multiple routes to market, including:
• Wholesale• Retail• Concessions• Mail Order
MODERN MULTI-CHANNEL
In today’s multi-channel trading environment, companies are using multiple routes to market, including:
• Wholesale• Retail• Concessions• Mail Order• eCommerce
MODERN MULTI-CHANNEL
In today’s multi-channel trading environment, companies are using multiple routes to market, including:
• Wholesale• Retail• Concessions• Mail Order• eCommerce
Customer Services teams need to support each separate channel to maximise sales and secure a first-class shopping experience for each and every
customer
INTRODUCING PRIMANET
The PrimaNet Customer Services application has been specifically designed to operate in this multi-channel environment
INTRODUCING PRIMANET
The PrimaNet Customer Services application has been specifically designed to operate in this multi-channel environment
It allows businesses to deal seamlessly with all aspects of consumer ordering, queries, or returns via a single interface
INTRODUCING PRIMANET
The PrimaNet Customer Services application has been specifically designed to operate in this multi-channel environment
It allows businesses to deal seamlessly with all aspects of consumer ordering, queries, or returns via a single interface
Providing superior customer service
INTRODUCING PRIMANET
The unique design of our Customer Service module sees it bringing together all the functionality required by a Customer Service team
INTRODUCING PRIMANET
The unique design of our Customer Service module sees it bringing together all the functionality required by a Customer Service team
It offers full configurability to ensure a fit for each company’s unique business requirements
INTRODUCING PRIMANET
The unique design of our Customer Service module sees it bringing together all the functionality required by a Customer Service team
It offers full configurability to ensure a fit for each company’s unique business requirements
PrimaNet Customer Services empowers you to build a strong
partnership with your customers that sees them increase their regularity of visits, increase
average spend and encourages them to continue to shop with
you
Simple, fast and efficient order entry
KEY FEATURES: ORDER TAKING
Simple, fast and efficient order entry
Alternative and complimentary product functionality
KEY FEATURES: ORDER TAKING
Simple, fast and efficient order entry
Alternative and complimentary product functionality
Integrated postcode address lookup
KEY FEATURES: ORDER TAKING
Simple, fast and efficient order entry
Alternative and complimentary product functionality
Integrated postcode address lookup
Delivery address verification including Google Earth image
KEY FEATURES: ORDER TAKING
Simple, fast and efficient order entry
Alternative and complimentary product functionality
Integrated postcode address lookup
Delivery address verification including Google Earth image
KEY FEATURES: ORDER TAKING
PCI compliant – payment handling for multiple payment services providers
Simple, fast and efficient order entry
Alternative and complimentary product functionality
Integrated postcode address lookup
Delivery address verification including Google Earth image
KEY FEATURES: ORDER TAKING
PCI compliant – payment handling for multiple payment services providers
Comprehensive gift voucher functionality covering the issue, selling and redemption of fixed and variable value gift vouchers, plus the ability to issue goodwill vouchers
Graphical images and technical details of any item being ordered/discussed during the transaction
KEY FEATURES: PRODUCT & CUSTOMER INFORMATION
Graphical images and technical details of any item being ordered/discussed during the transaction
An operator can setup the screens so they can see the same web pages as the customer to add valuable advice and guidance
KEY FEATURES: PRODUCT & CUSTOMER INFORMATION
Graphical images and technical details of any item being ordered/discussed during the transaction
An operator can setup the screens so they can see the same web pages as the customer to add valuable advice and guidance
Comprehensive view of a customer’s order history including orders placed on your website, with direct links to carrier websites for despatch tracking and delivery status
KEY FEATURES: PRODUCT & CUSTOMER INFORMATION
Graphical images and technical details of any item being ordered/discussed during the transaction
An operator can setup the screens so they can see the same web pages as the customer to add valuable advice and guidance
Comprehensive view of a customer’s order history including orders placed on your website, with direct links to carrier websites for despatch tracking and delivery status
Centralised and single view/update of customer-related information, ranging from address changes through to notes regarding customer correspondence
KEY FEATURES: PRODUCT & CUSTOMER INFORMATION
Extensive range of available promotions, such as buy one get one free, mix and match and threshold multiples
KEY FEATURES: PROMOTION MANAGEMENT & UPSELLING
Extensive range of available promotions, such as buy one get one free, mix and match and threshold multiples
Proactively displays the available promotions during the customer engagement
KEY FEATURES: PROMOTION MANAGEMENT & UPSELLING
Extensive range of available promotions, such as buy one get one free, mix and match and threshold multiples
Proactively displays the available promotions during the customer engagement
KEY FEATURES: PROMOTION MANAGEMENT & UPSELLING
Campaign management linked to promotions to support the customer segmentation selling
Extensive range of available promotions, such as buy one get one free, mix and match and threshold multiples
Proactively displays the available promotions during the customer engagement
KEY FEATURES: PROMOTION MANAGEMENT & UPSELLING
Campaign management linked to promotions to support the customer segmentation selling
“Recommend a friend” functionality
Enhanced customer interaction with the ability to process customer orders and provide faster response to queries, all within a single function
KEY BENEFITS
Enhanced customer interaction with the ability to process customer orders and provide faster response to queries, all within a single function
Improved business management information and sales analysis, thanks to the single view of orders placed either via your website or customer services team
KEY BENEFITS
Enhanced customer interaction with the ability to process customer orders and provide faster response to queries, all within a single function
Improved business management information and sales analysis, thanks to the single view of orders placed either via your website or customer services team
Simplified up and cross-selling as an operator can recommend items to a customer based on previous purchases/return patterns
KEY BENEFITS
Enhanced customer interaction with the ability to process customer orders and provide faster response to queries, all within a single function
Improved business management information and sales analysis, thanks to the single view of orders placed either via your website or customer services team
Simplified up and cross-selling as an operator can recommend items to a customer based on previous purchases/return patterns
Customer query progression is systemised to ensure all queries are progressed in a timely manner
KEY BENEFITS
Enhanced customer interaction with the ability to process customer orders and provide faster response to queries, all within a single function
Improved business management information and sales analysis, thanks to the single view of orders placed either via your website or customer services team
Simplified up and cross-selling as an operator can recommend items to a customer based on previous purchases/return patterns
Customer query progression is systemised to ensure all queries are progressed in a timely manner
Direct links to payment services providers for order payment processing, ensuring payment is authorised at the time of placing the order
KEY BENEFITS
MULTI-CHANNEL ERP
PrimaNet is our suite of specialist multichannel business systems designed to meet the specific requirements of the clothing, footwear
and accessories marketplace, providing the ultimate solution for your business
MULTI-CHANNEL ERP
PrimaNet is our suite of specialist multichannel business systems designed to meet the specific requirements of the clothing, footwear
and accessories marketplace, providing the ultimate solution for your business
Embrace true multichannel processing with a single view of your products and customers in real-time
MULTI-CHANNEL ERP
PrimaNet is our suite of specialist multichannel business systems designed to meet the specific requirements of the clothing, footwear
and accessories marketplace, providing the ultimate solution for your business
Embrace true multichannel processing with a single view of your products and customers in real-time
Product Development Order Management Product Sourcing & Stock Planning Stock Control Warehouse Management Sales Ordering & Returns Wardrobe Management Allocations, Despatch & Invoicing Trade Web Ordering EPOS
MULTI-CHANNEL ERP
PrimaNet is our suite of specialist multichannel business systems designed to meet the specific requirements of the clothing, footwear
and accessories marketplace, providing the ultimate solution for your business
Embrace true multichannel processing with a single view of your products and customers in real-time
Product Development Order Management Product Sourcing & Stock Planning Stock Control Warehouse Management Sales Ordering & Returns Wardrobe Management Allocations, Despatch & Invoicing Trade Web Ordering EPOS
eCommerce Price Lists & Promotions Financial Management Customer Services & CRM Business Intelligence & Reporting Dashboarding Critical Path HR & Payroll Document Management
OUR CUSTOMERS
We specialise in working with customers from the clothing, footwear and accessories marketplace with a real focus in our application, implementation
and support services. This commitment to the market therefore enables our offering to stand out
from the crowdA small selection of our customers is shown below:
OUR CUSTOMERS
We specialise in working with customers from the clothing, footwear and accessories marketplace with a real focus in our application, implementation
and support services. This commitment to the market therefore enables our offering to stand out
from the crowdA small selection of our customers is shown below:
OUR CUSTOMERS
We specialise in working with customers from the clothing, footwear and accessories marketplace with a real focus in our application, implementation
and support services. This commitment to the market therefore enables our offering to stand out
from the crowdA small selection of our customers is shown below:
OUR CUSTOMERS
We specialise in working with customers from the clothing, footwear and accessories marketplace with a real focus in our application, implementation
and support services. This commitment to the market therefore enables our offering to stand out
from the crowdA small selection of our customers is shown below:
OUR CUSTOMERS
We specialise in working with customers from the clothing, footwear and accessories marketplace with a real focus in our application, implementation
and support services. This commitment to the market therefore enables our offering to stand out
from the crowdA small selection of our customers is shown below:
OUR CUSTOMERS
We specialise in working with customers from the clothing, footwear and accessories marketplace with a real focus in our application, implementation
and support services. This commitment to the market therefore enables our offering to stand out
from the crowdA small selection of our customers is shown below:
OUR CUSTOMERS
We specialise in working with customers from the clothing, footwear and accessories marketplace with a real focus in our application, implementation
and support services. This commitment to the market therefore enables our offering to stand out
from the crowdA small selection of our customers is shown below:
OUR CUSTOMERS
We specialise in working with customers from the clothing, footwear and accessories marketplace with a real focus in our application, implementation
and support services. This commitment to the market therefore enables our offering to stand out
from the crowdA small selection of our customers is shown below:
OUR CUSTOMERS
We specialise in working with customers from the clothing, footwear and accessories marketplace with a real focus in our application, implementation
and support services. This commitment to the market therefore enables our offering to stand out
from the crowdA small selection of our customers is shown below:
OUR CUSTOMERS
We specialise in working with customers from the clothing, footwear and accessories marketplace with a real focus in our application, implementation
and support services. This commitment to the market therefore enables our offering to stand out
from the crowdA small selection of our customers is shown below:
PrimaNet Customer Services
Get the insights you need, keep the team informed and give your customers
the quality service they expect from you!
Tel: +44 (0)1509 232 200Email: [email protected]: www.primasolutions.co.ukLinkedIn:www.linkedin.com/company/prima-solutions-ltdFacebook: www.facebook.com/primasolutionsTwitter: https://twitter.com/PrimaSolutionsYouTube:www.youtube.com/channel/UCg1mns0XqbKWrDuJM7ZiWGQPinterest: www.uk.pinterest.com/primasolutions
Prima Solutions LtdLoughborough Technology Park
Oakwood DriveAshby Road
Loughborough, LeicestershireLE11 3NG
