Presentation1

WHO ARE WE ????

• Part of the global Bertelsmann network

• Media and communication service provider

• Presence in more than 35 countries with more than 40 thousand employees

• Provides services to more than 270 companies

Finance/ Insurance

Airlines/Tourism

Public Sector

RetailConsumer

GoodsHealth-

careAuto-

motiveTelco EnergyMediaIT/Hightech

Fundraising

The companies that trust us globally

http://images.google.co.in/imgres?imgurl=http://www.northlondonbusiness.com/client/images/RBS_logo.jpg&imgrefurl=http://www.northlondonbusiness.com/index.php/82/rbs-sheme/&usg=__C2MMyesTI1MsbwIOSvJzxp-lt7Y=&h=278&w=614&sz=20&hl=en&start=1&tbnid=k8qmklnYEPB9cM:&tbnh=62&tbnw=136&prev=/images?q=rbs&gbv=2&hl=en

http://images.google.co.in/imgres?imgurl=http://www.aaarea.nl/client/aaarea/upload/ABN%20AMRO%20logo%20colour.jpg&imgrefurl=http://www.aaarea.nl/about-us&usg=__XBQJzq0CNlUMr5fhRiYA4IX_UTc=&h=359&w=1309&sz=80&hl=en&start=2&tbnid=Qzj6fVYSropA3M:&tbnh=41&tbnw=150&prev=/images?q=abn+amro&gbv=2&hl=en

What are we offering to Airlines industry ????

Customer Contact Centre

•Inbound Services

•Outbound Services

• Customer Care

• Cross Selling and Up selling

• Reservations

• Inbound Sales

• Complaint Management

• Technical Support

OUTBOUND

• Tele Marketing

• Tele Sales

• Customer Retention

• Collections

• Satisfaction Surveys

MARKETING SERVICES

• Events and promotion management

• Market Research and Analysis

• Tele sales and lead generation

• Relationship Marketing

• Rewards and redemption program

Our present clients

Why Arvato Services ????

• German Company

• One-stop-shop solution

• More than 15 years of experience

• Think Global Act Local Policy

• Cutting-edge infrastructure

Presentation1

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