RETAIL OPERATIONS

Presented by : Arlene BenitahDoreen Adams

Agnes YeungDawn Jeyendran

Presentation December 2012

Retail OrientationManager Responsibilities• Ensuring high level of Customer Service• Sales targets and increasing profits Dealing with customer service issues such as customer complaints & queries Interviewing and recruiting new staff Overseeing stock control and receiving orders

New Colleagues

Welcome

• Familiarize yourself with your new assignment1

• Explore your new environment2

• Meet your new colleagues3

Today’s Overview

Learning Objectives

• Technology • Procedure• Policies• Benefits

K

New WorkThe technology learning curve

New Em-

ployee

1 yr 2 yr 3 yr

Time Spent

Proj

ects

Wor

ked

On

Get Familiar

Achieve Mastery

Working Toward Mastery

Get Experience

d

Case Study

• Jeremy– His first day– Mistakes made– Successes achieved– The moral of the story

Discussion

• What we can learn from Jeremy

• Best practices• Take-aways

Summary

• Define your challenges– Technological as well as personal

• Set realistic expectation– Mastery is not achieved overnight

• Keep your eye on the goal– Mentorship programs

QUESTIONS?

APPENDIX