Prepared ByHammad Latif

Definition of Ethics?

Code of Conduct

Rules

Moral Values

Principles to Govern

Ethical Model

Organization’s Code of Ethics

Societal Ethics

Individual EthicsProfessional Ethics

Societal Ethics

Based on values and standards

Codified in the form of law

Norms dictate how people should behave

And they vary from country to country…

Professional Ethics

Values and standards used by group of managers

Applied when decisions are not clear-cut ethically

Individual EthicsValues resulting from family and upbringing

Ethics by top managers

Why Companies Should Follow Ethics?

To avoid harming others

To survive in a society

To save the resources

To avoid losses

To gain reputation

To build trust and respect

What is CSR?

Social responsibility of organization towards its

stakeholders.

Levels of Responsibilities Towards

Society

Obstruction

Response

Defensive

ResponseAccommodative

Response

Proactive

Response

Low Social Responsibility High

Introduction to PTCL

Largest telecommunication company

Holds the status of backbone for country

Across the country providing largest fixed line network.

GSM, CDMA, WCDMA, LTE and Internet are other resources of

PTCL

Its 28% shares are held by Abu Dhabi based company,

Etisalat

Company consists of around 2000 telephone exchanges

VisionTo be the leading ICT company in Pakistan.

MissionTo provide a learning environment and tools to help our

customers reach their full potential.

Products & Services

Business Services

Carrier Services & Wholesale

Home and Personal Services

Business Services

Voice

Audio Conferencing

Voice Mail Service (VMS)

Fixed Line

ISDN – BRI

Satellite Phone

IP / IPLC

Web Hosting Services

Data Management System

Managed WAN

IP and V Connect

Business DSL

Analogue Channels

TV Transmission

Security and Surveillance

Data Centers

Carriers Services & Wholesale

Telecom Operators

Sky link

Leased Circuits (IPLC /

DPLC)

International IP Services

PTCL Metro Fibre Network

Interconnection Services

Wavelength Services

White Label Services

Calling Cards and NDI

Payphones

Network Capacity

Services

Broadband

Home and Personal Services

PTCL Landline

Vfone

Smart TV

Pakistan Package

Calling Cards

Phone and Net

Conference call

Identical Number Service

Broadband

Broadband Pakistan

Evo Wireless

Web Hosting

Implementation of ERP

Oracle based Accounting system

Computerized record of all employees

Computerized record of traffic relating to local, NWD and

International calls help management in Network Planning,

Call Routing and pricing.

ERP (SAP based), restructuring, B& CC etc.

Suppliers

Input TIP from Haripur

Internal inputs also

from Siemens, Ericsson

Huawei out door

Optical fiber system

from Z-T china including

DSL facility

Alcatel

AEC

J.S Telecom

ZTE

Relationship Management

Main Feature at PTCL

Providing 24/7 call centre and technical support.

Calling customers and getting their feedback.

Customer care department that could be reached through

emails

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Providing personalized account details that customer’s

could check at any time.

Online Complaint Registering System

Online Billing and Payment Option

Customer Care

Information stored in databases

Live chat support

FAQs

Technical Help

Smart Payment Solution

Contact Us

Career Opportunities

Get Connected

Subscribe for updates

Services and Coverage

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Internal Customers

Competitive Pay

Secure Working Environment

Employee Empowerment

Career Opportunities:

PTCL Core Values

Some Latest Services

Launched by PTCL

100 Mbps Broadband

Connection

PTCL Smartlink App

Features of SmartLink App

Use your landline number on your Android phone

Send and receive voice and video call through WiFi and 3G

Enjoy 150+ TV channels through this app (subscription

required)

Keep up to date with PIA flight inquiry

Some Unethical Activities Done by

PTCL

Changes the broadband packages without the

consent of customer

Sometime put extra charges in the bill

Recently changed the landline numbers of many

users without informing them

Continue…

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After selling their 28% shares to Etisalat, PTCL fired most

of their technical staff without giving them any kind of

benefit

PTCL is mostly criticized due to not providing proper tools

and safety equipment to their technicians

Many customers complain that they were forced to

purchase their own network cable rather than providing by

PTCL itself

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Recently, their SmartTV service was criticized badly

when they telecasted the pornographic movie

channels on their decoders

CSR Activities by PTCL

eLearning Program

Incentives Given to Students

Free 1 Year Subscription to 5000 deserving students (worth

Rs.10000)

24/7 free online learning

Unique and proven learning methodology

Free access to rich content prepared by subject experts

Flood Relief Activities Carried Out by

PTCL

Medicines of worth Rs. 2.5 Million were distributed among

affected families

Rs. 5.5 Million were distributed in Jhang and Gujranwala

districts

Took part in rescue operations during flood season

Eco Hike and Tree Plantation Drive

Rewards its Customers

Give awards to the customers who have been with PTCL for

30 years

They were given LifeTime membership award

Free 1 year broadband internet and EVO wingle

Some Other CSR ActivitiesSets up medical camp for the participants of Sports Week

Holds Hepatitis Awareness Drive

PTCL employees donate One-Day salary for IDPs

Donation to SOS Villages

Scholarships for Persons with Disabilities

Any Question???