Presbyterian Healthcare Services 2011 Report to the Community

2 0 1 1 R e p o R t t o t h e C o m m u n i t y

2011 presbyterian report to the community

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as the state’s only private, not-for-profit healthcare system, presbyterian is owned by the communities it serves. We’re proud of our 103-year legacy of providing healthcare that began before new mexico was even a state, and we know how important it is to ensure that we’re here for new mexicans today and in the future.

presbyterian is in an exciting period of innovation, and we are actively transforming healthcare, strengthening our integrated system of hospitals, healthcare providers and a health plan to create high quality, efficient and affordable care for the new mexicans we serve.

James h. hinton, president and ceo, presbyterian healthcare services

Your story is our story

Presbyterian exists

to improve the health

of the patients, members

and communities we serve.

Presbyterian Healthcare Services is an integrated system of 8 hospitals, 36 clinics, a physician medical group and a health plan.

As part of an integrated system, patients in our rural communities have access to highly specialized care, such as open heart surgery or pediatric sub-specialty care and all our facilities in Albuquerque, when needed.

Serving our communities

Serving New Mexicofor 103 years

Presbyterian exists

to improve the health

of the patients, members

and communities we serve.

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• Our 9,400 employees statewide are all dedicated to a single purpose:

to improve the health of the patients, members and communities we serve.

• More than 400,000 health plan members have access to care provided by

more than 9,000 community physicians and providers in our health plan network.

• We have three community ambulance systems located in

Albuquerque, Española and Ruidoso.

• Five Home Healthcare programs serve the Albuquerque metro area,

Clovis, Española, Socorro and Tucumcari.

• Four Hospice programs serve the Albuquerque metro area,

Clovis, Socorro and Tucumcari.

OUR HOSPITALS

GIVING TO OUR COMMUNITIES

• $1,903,074 to United Way from our generous employees

• More than $500,000 to 78 local non-profit organizations

• $70,000 to Albuquerque Healthcare for the Homeless

CARING FOR THOSE IN NEED

In 2011 we provided:

• $33 million in free care to patients who could not afford it

• $56 million in uncompensated care where the payment

we received was less than the cost of the care we provided

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I-25

10

I-25

I-40

I-40

SOCORRO

Dr. Dan C. Trigg Memorial Hospital

Presbyterian Hospital

Presbyterian Kaseman Hospital

Plains Regional Medical Center

Presbyterian Rust Medical Center

Lincoln County Medical Center

Socorro General Hospital

Presbyterian Española Hospital

RUIDOSO

ALBUQUERQUERIO RANCHO

ESPAÑOLA

TUCUMCARI

CLOVIS

serving our communities 4

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . BY THE NUMBERS

• Our 9,400 employees statewide are all dedicated to a single purpose:

to improve the health of the patients, members and communities we serve.

• More than 400,000 health plan members have access to care provided by

more than 9,000 community physicians and providers in our health plan network.

• We have three community ambulance systems located in

Albuquerque, Española and Ruidoso.

• Five Home Healthcare programs serve the Albuquerque metro area,

Clovis, Española, Socorro and Tucumcari.

• Four Hospice programs serve the Albuquerque metro area,

Clovis, Socorro and Tucumcari.

OUR HOSPITALS

GIVING TO OUR COMMUNITIES

• $1,903,074 to United Way from our generous employees

• More than $500,000 to 78 local non-profit organizations

• $70,000 to Albuquerque Healthcare for the Homeless

CARING FOR THOSE IN NEED

In 2011 we provided:

• $33 million in free care to patients who could not afford it

• $56 million in uncompensated care where the payment

we received was less than the cost of the care we provided

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I-25

10

I-25

I-40

I-40

SOCORRO

Dr. Dan C. Trigg Memorial Hospital

Presbyterian Hospital

Presbyterian Kaseman Hospital

Plains Regional Medical Center


Lincoln County Medical Center

Socorro General Hospital

Presbyterian Española Hospital

RUIDOSO

ALBUQUERQUERIO RANCHO

ESPAÑOLA

TUCUMCARI

CLOVIS

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We are responding to growing needs in the communities we serve by expanding the access to primary and specialty care services. in rural new mexico communities, we maintain a valuable healthcare safety net.

Investments in our communities

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in october 2011, we celebrated the opening

of presbyterian rust medical center, the

state’s first 21st century hospital and rio

rancho’s first full-service hospital.

approximately 6,000 people joined us for

a ceremony to officially open the 68-bed

(expanding to 92 beds in 2012) hospital.

presbyterian rust medical center was built

using design elements that help patients

heal faster and help caregivers provide more

efficient care.

the hospital includes:

•24-hour emergency department to care

for the growing and active sandoval

county community

•the first advanced icu in the state,

combining the latest technology with skilled

physicians and nurses who are both onsite

and connected 24/7. using sophisticated,

real-time video feeds and

communication tools, the

advanced icu provides

an extra layer of care to

seriously ill patients.

•mother/baby care to

welcome the newest

new mexicans

•neonatal icu for when

the unexpected happens

Rio RAnCho

34 new PRIvate PatIent RooMS

scheduled to open in october 2012, the

presbyterian española hospital patient

tower demonstrates our continuing

investment in improving the health of

people in northern new mexico.

the first phase of the $22 million

investment adds 34 private patient rooms

to the hospital in a 55,000 square foot

space. patients and families will be more

comfortable in the private rooms, which will

also have ample natural light. these rooms

will also allow for patients to be treated in

the same room from admission to discharge

without the need for a room transfer if a

patient’s medical condition changes.

a new CaRdIovaSCulaR lab

in 2011, plains regional medical center

opened a new, permanent cardiac cath

Lab with a $1.5 million investment. the new

lab is equipped with sophisticated vascular

imaging systems which can show blockages

and abnormalities, allowing physicians to

evaluate and diagnose patients for heart

disease and other vascular problems. since

the lab is available locally, patients who

require this testing no longer need to travel

to other facilities that are more than 100

miles away.

investments in our communities

eSpAÑoLA CLoViS

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PlanS foR a new

PhYSICIan offICe

buIldIng

plans are moving forward to

build a 20,000 square foot

building to provide room

for physician offices and

related healthcare providers.

orthopedists will begin

offering services at Lincoln

county medical center

in 2012.

bReakIng gRound foR

a new PhYSICIan

offICe buIldIng

in 2012, socorro General

hospital will break ground on

a new $6.8 million physician

office building that will bring

patients greater access to

primary care and specialty

care providers.

PReSbYteRIan MedICal

gRouP PRIMaRY CaRe

ClInIC oPenS

in may 2012, the presbyterian

medical Group primary

care clinic at Dr. Dan c.

trigg memorial hospital

held its grand opening. the

$660,000 investment adds a

5,800 square foot clinic that

provides office space for

physicians and support staff

and a large waiting area

for patients.

tuCumCARiRuiDoSo SoCoRRo

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In rural New Mexico communities, we maintain a valuable healthcare safety net.

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aSSeSSIng CoMMunItY health needS

in 2011, presbyterian embarked on an assessment of community health needs. using national,

state and county data as well as feedback from all of presbyterian’s community boards and

committees, we selected these system-wide community health priorities: healthy eating, active living and tobacco cessation. in 2012, presbyterian will conduct forums to gain

community and expert feedback that will help drive interventions.

currently presbyterian supports a number of community-based programs, including:

•First born program in española, in which nurses and others make home visits to

provide parenting education to first-time families.

•heritage program, an outpatient behavioral health program for adults age 55 and older in

socorro and ruidoso, helping people improve their quality of life.

•Diabetes education programs in española, ruidoso, socorro and tucumcari, which focus on

educating people on self-management and healthy lifestyle changes to manage the disease.

investments in our communities

When it comes to the quality of our healthcare services, Presbyterian sets the bar high. Our goal is to provide exceptional care at a lower cost and to radically improve our customers’ experiences. We’re committed to making the hospital care in all of our eight hospitals safer than ever before and to saving more lives.

Improving the care you receive

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SavIng lIveS eveRY daY

From identifying dangerous blood infections earlier to a faster process

to get heart attack patients to life-saving procedures, presbyterian

has made reducing preventable deaths the highest priority. in 2011,

through efforts to improve numerous patient care processes in all of

our facilities, presbyterian recorded its lowest mortality rate ever,

1.25 percent.

leadIng the waY In PatIent SafetY

Presbyterian hospital was one of 65 hospitals nationwide to receive the

prestigious Leapfrog top hospital designation in 2011. as a top hospital,

presbyterian hospital met standards for safe, high quality care, which includes

medication safety, intensive care unit physician staffing and high risk prevention

for surgeries and procedures.

SuStaIned exCellenCe In PRovIdIng ChIldhood IMMunIzatIonS

For the eighth straight year, Presbyterian Medical group Ruidoso-white Mountain

Medical has been the state’s leader in immunization rates for children, exceeding

90 percent. new mexico’s Department of health and the state’s immunization

coalition define the goal as children who have received all of their scheduled

immunizations by age two.

gold Seal of aPPRoval

both Socorro general hospital and lincoln County Medical Center earned

the Joint commission’s Gold seal of approval™ for accreditation in 2011 by

demonstrating compliance with the Joint commission’s national standards for

healthcare quality and safety in hospitals. the accreditation award recognizes

both hospitals’ dedication to continuous compliance with the Joint commission’s

state-of-the-art standards. the Joint commission’s hospital standards address

important functions related to the care of patients and the management of

hospitals. the standards are developed in consultation with healthcare experts,

providers, measurement experts and patients.

improving the care you receive12

Presbyterian recorded its lowest mortality rate ever iu 2011.

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It’s exciting to put an innovation into practice and see a positive change for Presbyterian and our patients and members. These changes are helping us to transform healthcare by lowering costs and enhancing the care we provide.

how Presbyterian is transforming healthcare

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PatIent CenteRed MedICal hoMe

patients in 10 of our presbyterian medical

Group primary care clinics now receive

care under the patient centered medical

home model, receiving greater access to

healthcare through innovations such as

group visits and telephone appointments.

the patient’s medical care team is led by

a primary care provider. Depending on

the patient’s needs, the team may also

include a pharmacy clinician, behavioral

health clinician, diabetes educator or case

manager. the entire care team is located

at the clinic, the patient’s “medical home.”

PIoneeR aCCountable CaRe

oRganIzatIon

presbyterian was selected in December

2011 as one of 32 pioneer accountable

care organizations (aco) nationally by

the centers for medicare and medicaid

services (cms).

the pioneer aco program is designed

to provide medicare Fee-For-service

beneficiaries with high quality, high value

care through enhanced care coordination.

as a pioneer aco, we serve about 16,000

medicare beneficiaries across the state.

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how presbyterian is transforming healthcare16

hoSPItal at hoMe

presbyterian partnered

with the Johns hopkins

school of medicine to

develop our innovative

hospital at home program

in which doctors, nurses

and technicians travel to

patient homes to provide

hospital-level care. only a

handful of hospitals in the

nation offer this service.

more than 500 patients have received care

through hospital at home, and clinical

outcomes are the same as for hospitalized

patients. hospital at home lowers the

cost of care by an average of $1,000 to

$2,000 per hospitalization, saving more

than $780,000 to date. also important is

that hospital at home patients are highly

satisfied with their care.

CanCeR nuRSe navIgatoRS

While advances in cancer treatment have

helped save millions of lives over the last

three decades, patients often face more

complex treatment decisions and follow-

up options than in the past. presbyterian’s

nurse navigators help patients through

the maze of cancer-treatment decisions

and fears.

dISChaRge Call CenteR

presbyterian healthcare services started

this call center to make sure that patients

discharged from the hospital understand

their doctor’s instructions once at home. by

calling each patient discharged from our

hospitals, our representatives can provide

patients with information, address follow-up

care issues and assist with any questions.

how presbyterian is transforming healthcare 17

eleCtRonIC health ReCoRd

presbyterian’s advanced, comprehensive electronic health record system will bring together

all of your presbyterian-based medical information, enhancing communication across our

healthcare system. information about visits to your presbyterian primary care provider,

specialists and emergency department, lab results, and immunization schedules will all be

accessible via the electronic health record.

using the patient portal, mychart, patients will have secure access to view certain test results

and will be able to request appointments or prescription refills and view portions of their medical

records. patients will also be able to use secure messaging to communicate with their primary

care provider or other care team members. For more information, visit www.phs.org/mychart.

1,032 licensed hospital beds

8 Urgent Care facilities, including a pediatric urgent care

Presbyterian MD Anderson Radiation Treatment Center in Albuquerque

Cancer Center at Plains Regional Medical Center in Clovis

2,756nurses

174,460 emergency department

visits statewide

$56 million in uncompensated care

8 hospitals

in 6 communities

9,000 physicians and practitioners in our health plan network

10 Patient Centered Medical Homes

More than 600 employed providers

3 community ambulance systems (Albuquerque, Española, Ruidoso)

7,121babies delivered systemwide

36 medical group clinics

$1.9 million donated to United Way

$$33 million

in free care

$

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unique custom

ers who used

Presbyterian services

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400,000 members in our health plan

2011

Presbyterian

at a glance

Your story is our story.

to see how we are transforming healthcare,

please visit www.yourstoryisourstory.org.

Presbyterian Healthcare Services 2011 Report to the Community

Documents

Transcript of Presbyterian Healthcare Services 2011 Report to the Community