Preparing for Growth: Operations

8/10/2019 Preparing for Growth: Operations

1/30

Preparing for GrowthStrategic Plan, Organization-Wide Strategies, Objective 1

Develop and Elite Corps

Session 4-1


2/30

Organization-wide Strategic Objectives

Financially

OBJ 5. Consistently AchieveFinancial Objectives

Within theMarketplace

OBJ 3. Enhance our Portfolio

of Niche Services OBJ 4. Develop Flourishing

Geographic Markets

Organization

OBJ 1. Develop an Elite Corp ofCollection System Professionals

OBJ 2. Implement a Structure forGrowth and Sustainability


3/30

RealizePersonal andProfessional

Growth

Hire theRightPeople

OBJ 1. Develop an Elite Corp of Collection System Professionals

Sales TrainingSessions

Ops TrainingSessions

Roll-outS.O.P.S

Create JobDescriptions

DevelopCareer Paths

DevelopSr. PMs

List Key Hires

Hire CorporateRecruiter

Competitive

CompensationAnalysis


4/30

SOQ Rollout Chapter 1 General Standards Chapter 2 Flow Monitoring Chapter 3 Smoke Testing Chapter 4 Manhole Inspection Chapter 5 Building Inspections Chapter 6 Dyed Water Flooding Chapter 7 Flow Isolation Chapter 8 CCTV Inspection Future

Modeling Pump Station Evaluation Sub-chapters

RPM GATAR


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Directives

Documentation andCommunication of: Major decisions Mods to processes,

policies or procedures MIC Authority

Corporate Data Group EMT

IT Operations Project Regional Office Sales


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Job Descriptions / Career Paths

Establish Grade Levels Full Job Descriptions Consistency in Classifications Uniform Performance Evaluation

Track Career Development Competitive Compensation


7/30

Preparing for Growth Objective 2 Structure forGrowth

Session 4-2


8/30

OBJ 2. Implement a Structure for Growth and Sustainability

Implement RevisedCorporate Organizational

Structure Remove Silos


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BOD

President / CEO

PIC

VP Sales

Marketing

DonnaRenner

PIC FlowMonitoring

Data Group

RPM

EquipmentServices

PIC

Office 11

BDM

PIC

Office 15

PICOffice 17Manager

PICOffice 18Manager

BDM

PICOffice

17Sales

PICOffice 18

Design

PIC QualityControl

PICSoftwareServices

Client services

CassWorks

MobileCass

IT

Hardware

Network

CFO

Accounting

HR

RJN 2013

Safety Acquisitions Contract Management Utilization Resource Management PM Training Production Utilization Risk Mgmt / Insurance Geographic Expansion

President

Functions

ESOP RJN Foundation Software Standards Eng Design Software GIS / Mapping Sales Training Sales Administration Trade Shows Trade Presentations Strategic Planning


10/30

BOD

President / CEO

VP Sales

BusinessDevelopers

ExistingRegions

New MarketGrowth

Marketing

COO

OperationsTools

RPM

MobileCass

GIS /Mapping

Eng DesignSoftware

FlowMonitoring

Dept

Field OpsManager

Data Group

EquipmentServices

Office 11

Office 15

Office 17

Office 18

Director ofTechnology

ClientServices

CassWorks

CityWorks

IT

Hardware

Network

SoftwareStandards

CFO

Accounting

HR

RJN 2014

Sales Training Sales Administration Trade Shows Trade Presentations Geographic Expansion Strategic Partners

VP Sales

Functions

Safety Contract Management Quality Control PM Training Utilization Resource Management Production

COO

Functions

Strategic Planning Acquisitions RJN Foundation

President

Functions

Insurance Finance ESOP Benefits

CFO

Functions


11/30

BOD

President / CEO

VP Sales

BusinessDevelopers

ExistingRegions

New MarketGrowth

Marketing

COO

Design BuildFlow

Monitoring

Dept

Field OpsManager

Data Group

EquipmentServices

Office 11

Office 15

Office 17

Office 18

Director ofTechnology

ClientServices

CassWorks

IT

Hardware

Network

SoftwareStandards

OperationsTools

RPM

MobileCass

GIS /Mapping

Eng DesignSoftware

CFO

Accounting

HR

RJN Future

Sales Training Sales Administration Trade Shows Trade Presentations Geographic Expansion Strategic Partners

VP Sales

Functions

Safety Contract Management Quality Control PM Training Utilization Resource Management Production

COO

Functions

Strategic Planning Acquisitions RJN Foundation

President

Functions

Insurance Finance ESOP Benefits

CFO

Functions


12/30

Business Unit Concept Expansion

NorthernDivision

(PIC)

Wheaton

Chicago Iowa

NewMarket

SouthernDivision

(PIC)

SanAntonio

Dallas

Tulsa

FortSmith

LittleRock

Hot

Springs

Memphis

NewMarket

EasternDivision

(PIC)

BaltimoreOffice

Vienna Virginia

NewMarket

MidwestDivision

(PIC)

St. Louis

Cincinnati Louisville

New

Market

SoutheastDivision

(PIC)

AtlantaOffice

Raleigh

NewMarket

NortheastDivision

(PIC)

Providence

Boston

NewMarket

WesternDivision

(PIC)

Kansas

City

Denver

NewMarket


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Division Concept Today

NorthernDivision

(PIC)

Wheaton

Chicago Iowa

NewMarket

SouthernDivision

(PIC)

SanAntonio

Dallas

Tulsa

FortSmith

LittleRock

HotSprings

Memphis

NewMarket

EasternDivision

(PIC)

BaltimoreOffice

Vienna Virginia

NewMarket

MidwestDivision

(PIC)

St. Louis


NewMarket


14/30

Division Concept Transition

Northern

Division(PIC)

Wheaton

Chicago

Iowa

Indiana

Cincinnati

Louisville

NewMarket

SouthernDivision

(PIC)

SanAntonio

Dallas

Tulsa

FortSmith

LittleRock Hot

Springs

Memphis

St. LouisOffice

NewMarket

EasternDivision

(PIC)

BaltimoreOffice

Vienna Virginia

NewMarket


15/30

Division Concept Ultimate

North-EastDivision

(PIC)Wheaton

Chicago

Iowa

Indiana


BaltimoreOffice

Vienna

Virginia

NewMarket

SouthwestDivision

(PIC)

SanAntonio

Dallas

Tulsa

FortSmith

LittleRock Hot

Springs

Memphis

St. LouisOffice

NewMarket


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BOD

CompCommittee EMT

VP Sales COO

Office 11 Office 15 Office 17 Office 18

DepartmentManager

Practice

Leader /

Key Role

Future

Office

CTO

CFO CTOEVP

SVP

VP

PIC

P

C

(CEO)


17/30

Preparing for Growth Objective 3 Enhance ourPortfolio of Niche Services

Session 4-3


18/30

OBJ 3. Enhance our Portfolio of Niche Services

FacilitateOnline ClientExperience

Improve FinalReport Delivery

Process

Implement anEngineering QualityControl Program

Improve Mobile Data Acquisition Capability

Roll -out RPM

Incorporate Best -in-classProducts and Services


19/30

Preparing for Growth QA / QC Goals

Session 4-4


20/30

QA - set of activitiesfor ensuring quality inthe processes by whichproducts aredeveloped.

QC - a set of activitiesfor ensuring quality inproducts. Theactivities focus onidentifying defects inthe actual productsproduced.


21/30

Example

Peer ReviewExample

Standard OperatingProcedures (SOP)

How am I going to producehigh quality products?

How well have I done?

Prevention Process Proactive Before Detection Product

Reactive After


22/30

Training on new EITs

Site visit by third-party member with plans in hand.

CMoM audit

Take meeting minutes and distribute to all team members.

Perform constructability review.

Is this QA or QC?


23/30

Where Are We?

Focus on design projects Site visits and peer -reviews


24/30

Where are we going?

Written QA & QC plans for

design projects by Feb 2015

Written QA & QC plans for

ALL projects by Feb 2016


25/30

Design Projects QC Checklist

Office Project #

Prelim PlanSubmittal

Date

Prelim PlanQC Date

QC PESignature

Site VisitQC Date

Site VisitSignature

Final PlanSubmittal

Date

Final PlanQC Date

QC PESignature

Comments

11 11249703 Des Plaines- Algonquin Rd Sewer-Fin $87,210 CM MY 8/28/2014 8/27/2014 4/17/2014 Project has resumed. Preliminary submitta l by end of August.11 11261010 Batavia - Manhole Rehab $24,280 JS CM Project was approved on August 4, 201411 11265903 Wilmette - Manhole Rehab $69,500 KB CM NA 8/18/2014 8/16/2014 9/5/2014 9/4/2014 Preliminary submittal in August11 11265905 Wilmette - West Park 40% Design $226,134 MY KW 8 /11/ 20 14 8 /5 /2 01 4 Preliminary submittal only - Final design under design-build11 11267301 West Chicago - 2014 Rehabiliation Design $29,870 JS CM Preliminary submittal in August11 11274300 Elmhurst - Park Avenue Lift Station $34,890 TG MY NA 5/16/2014 5/13/2014 2/5/2014 Lift Station Retrofit from old "can" station to submersible11 11276200 West Chicago - LS #5 Forcemain rehabilitation $14,080 JS CM 5/16/2014 5/15/2014 5/23/2014 5/22/2014

new manholes

11 112 78 30 0 Vi ll a P ar k - N or th Ave nue Tow nho me s Li ft S tn R ep la ce me nt $ 39 ,2 32 T G CM 7/25/2014 7/23/2014 6/15/2014

when back in the office 8/18/201411 11279600 Joliet SSES - Haldeman Rehab Design $654,668 JS CM Small rehab in large SSES project - Preliminary in August11 11270802 Hanover Park Longmeadows MH rehab $10,985 CM JS11 11263902 Hanover Park Plum Tree Force Main design $6,480 CM TG17 17212806 New Castle Ph3 Pt1 White Clay Inter MH $93,264 JG CM NA Spring, 2012 Spring, 2012 JSG 7/12/2012 Project out for bid. RJN answered several RFI in February.

17 17212811 New Castle Ph3 Pt2 White Clay CIPP see above JG PL NA 3/5/2014 Specs being developed.18 18192701 FORT WORT DOWNTOWN AREA REHAB DESIG $244,836 CB TH 12/6/2013 12/6/2013 12/13/2013 12/11/2013 4/25/2014 4/30/2014

to proposed improvements and construction schedule due to planned

18 18237400 DALLAS-ZANG/ILL DRAINAGE IMP $287,669 JC TH 10/11/2012 8/22/2013 8/14/2014 8/8/201418 18242500 Ft Worth-Clear Fork Drainage M-210 Parts 4 $674,634 CB PL 10/11/2013 10/11/2013 11/8/2013 10/1/2012 1/31/2014 2/14/201418 18242500 Ft Worth-Clear Fork Drainage M-210 Parts 5 $674,634 CB PL 11/1/2013 11/1/2013 11/8/2013 10/1/2012 1/31/2015 2/15/201518 18242700 Rowlett Main St Water Line Imp $55,390 JC TH 5/7/2012 Project is on hold. Waiting on City action.18 18247002 Dallas Godwin Main Rpl $24,868 JC PL 7 /1 5/ 20 13 8 /2 /2 01 3 8 /1 /2 013 Waiting on 60% comments from City18 18250200 Ft Worth-Dgn Serv Sanitary Swr Reha $184,890 CB PL 10/11/2013 9/15/2012 9/1/2012 9/1/2012 10/11/2013 1/17/2014 Schedule slide due to Amendment # 2 delays18 18256603 Garland Fifth St Improvements $56,785 JC TH 7/15/2013 8/6/2013 8/5/2013 7/1/201318 18258001 N. Richland Hills-2013 Sanitary Design $155,480 JC TH yes 3/20/2014 5/27/2014 Ready to bid. Waiting on dates from client18 18260600 Burleson-Eng Design, Bid & Const Srv $130,448 CB TH 5/1/2013 8/14/2013 8/15/2013 12/13/2013 12/6/2013

18262100 Hot Springs- Stokes Creek FM $921,994 TP TH 8/6/2013 2/25/2014 11/5/201318 18262100 H ot Springs-Stokes Creek Gravity Main $921,994 TH RB 7/3/2104 6/12/2014 6/12/201418 18264300 Ft Worth-Village Creek Sewer Improvements - (3 locations) $247,520 CB TH 9/13/2013 8/16/2013 9/5/2013 9/5/2013 1/10/2014 1/17/20141 8 1 82 64 30 0 F t Wo rth- Vi ll age C re ek I mp ro ve me nt s ( 12 -i nc h Wa te r Li ne ) $ 24 7, 52 0 CB T H 9/13/2013 8/16/2013 9/5/2013 9/5/2013 12/31/2013 1/10/201318 18265301 Little Rock Cantrell FM $673,120 TH PL 11/22/2013 11/14/2013 11/14/2013 8/15/2014 5/1/201418 18268700 McKinney Aerial Crossing Design $21,066 DJ TH 11/19/2013 9/9/2013 8/19/2013 8/19/201318 18271800 TRA Elm Fork North $527,375 TH CB 8/1/2014 7/1/2014 6/30/201418 18272100 Tulsa Coal Creek Design $0 TP TH 3/5/201418 18272200 DWU Water and Wastewater $1,247,305 TH 8/1/201418 18274101-11 DPW Alley Reconstruction TH TH/JC 5/6/2014 4/28/2014 4/28/2014

RJN Design Projects QC ChecklistPreliminary QC Site Visit QC Final QC

Project Name Contract Value QC PEPM

UtilityConflict

Checklist


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Utility Conflict Template

Sheet _________ of _________Everything is red is just for example purposes. Please remove and fill in with the appropriate information.

Water, Sewer, Storm

Station Sheet Number Crossing Type Intitials Date Source Intitials Date Source Intitials Date SourceX+XX XX Existing Water LR 2/6/2013 As-Builts (file name, Sheet, etc), CAD File, ETC. JC 2/8/2013 As-builts, etc PL 4/1/2013 As-builts, etcProposed Water CB/RBExisting Sanitary SewerProposed Sanitary SewerExisting Storm SewerProposed Storm SewerExisting GasProposed GasExisting TelephoneProposed TelephoneExisting Duct BankProposed Duct Bank

Utility Conflict Template

CAD Department Engineer of Record Quality Control

Project Number:Project Name:

Line Type:


27/30

Preparing for Growth Objective 4 FlourishingGeographic Markets

Session 4-5


28/30

OBJ 4. Develop Flourishing Geographic Markets

Build then Sustain

Expand Service

Offerings inEstablished

Markets Promote EnhancedSoftware Deliverables

Mature ProjectManagers Sales Yield

Establish NewGeographic

Markets Build a Sales Team Identify GeographicGrowth Opportunities


29/30

Preparing for Growth Objective 5 FinancialObjectives

Session 4-6


30/30

OBJ 5. Consistently Achieve Financial Objectives

Streamline ETC BST Training

Make Accounting Processmore Efficient to Users

Segregate Investments from Re -investments Establish Technology Financial Strategy

Finalize InvestmentBudget (955)

Establish Contribution Margin Targets Populate Financials

Revise Annual BusinessPlanning Process

Determine Growth Metrics to Double in Size in 5 years Establish Financial Growth Goals for All Principals

Establish New GrowthMetrics

Preparing for Growth: Operations

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