Our Current Portfolio…

It’s Been a Journey

Standard

Standard +

Premium

Premium Plus

Custom

Remote Support

ARG&

AMO

LocalSupport

Peace of Mind

+ Integration+ Cloud+ Shared Services

Tips, Videos & Search

Creating a Dynamic Services Organization

Support

TrainingConsulting

2016 Primary Objectives

Delivery Strategic Engagement People

Delivery

ClientSatisfaction

5,000 Consulting

Days

250 Training

Days

80 PremiumClients

24/7/365Support

Strategic Engagement – End to End Services

Assess

Strategy

Test

Train

Deliver

Support

AM & UK

AccountMgr.

ServiceMgr.

Relationship Management

Services

Closer to our clients….

Thanks for your engagement…..

swift.comYour window to SWIFT

Jorge Espinoza, Customer Support Manager – Americas SWIFTRay Sekely, Customer Support Engineer – SWIFT Mindo Kaziulis, Portfolio Manager Services – SWIFT

Welcome to

swift.com

Agenda

Enhancements

MySWIFT

SWIFTSmart

Enhancements• Mailing Interface• 2 Step Verification• User Cleanup

Mailing Interface Dear Madam, Dear Sir,

Your profile for BANKUS33 (THE BANK) has been updated by administrator admin_bank@bank-us.com

The following service(s) have been updated: ORDERINGORDER STATUSBILLING INFORMATION

Please do not reply to this automatically generated e-mail. Contact one of your swift.com administrators for more detail. Thank you for your co-operation

Regards,SWIFT SCRL.

Clear subject line Appropriate greeting Reason for contact Associated BIC Additional details

2 Step Verification

6/24/2

015

7/1/20

15

7/8/20

15

7/15/2

015

7/22/2

015

7/29/2

015

8/5/20

15

8/12/2

015

8/19/2

015

8/26/2

015

9/2/20

15

9/9/20

15

9/16/2

015

9/23/2

015

9/30/2

015

10/7/

2015

10/14

/2015

10/21

/2015

10/28

/2015

11/4/

2015

11/11

/2015

11/18

/2015

11/25

/2015

12/2/

2015

12/9/

2015

12/16

/2015

12/23

/2015

0

5000

10000

15000

20000

25000

30000

35000

40000

45000

Date of Metric

Conf

igur

ed U

sers

2 Step Verification

6/24/2

015

7/4/20

15

7/14/2

015

7/24/2

015

8/3/20

15

8/13/2

015

8/23/2

015

9/2/20

15

9/12/2

015

9/22/2

015

10/2/

2015

10/12

/2015

10/22

/2015

11/1/

2015

11/11

/2015

11/21

/2015

12/1/

2015

12/11

/2015

12/21

/2015

0

20000

40000

60000

80000

100000

120000

2SV Users

Conf

igur

ed U

sers

Who are those users?

20 000 users have not logged in with their swift.com account since 2010

30 000 emails account linked to swift.com accounts do not exist anymore

45 000 users have not logged in since the beginning of 2015

70,000 to go

112,000 total

User Cleanup

Search and delete on last login or expiry date

User Cleanup

Bulk upload of users you want to delete

Welcome toGlobalSalesConvention

7 eLearning is the way forward!

New customer expectations • Time & accessibility• Content• Price

Strategic requirements• Reduce operational risks• Improved efficiency• Reduce onboarding time• Time to market

SWIFTSmart is SWIFT’s new eLearning experience

• LMS (Learning Management System) solution in the cloud• Available through swift.com via single sign on • New experience instead of community courses, eTraining &

web classes• Basic product package available to all SWIFT users• Complemented with tailored on-demand training delivered by

Consulting

6

Pre-live 20 May 2016, full roll out Jan 2017

• During 2016: • Open with limited content and features• Classroom trainings and eLearning will coexist (no change

till August)

• As of 2017:• Open with complete catalogue and features • No more classroom trainings (except tailored)

5

You

You

YouYou

You

YouYou

You

You

You

You

You

You

You

YouYou

You

You

You

You

You

You

You

You You

You

You

You

YouYou

You

You4• Unlimited user access• Desk or mobile access• On-line or off-line

You

You

You

YouYou

SWIFTSmart is for everyone, everywhere

3

General interestProduct/ServicesFunctionalTailored

India next generation

RTGS

STP in China

MT 515 for

ABC

SWIFTInstitute

Deploying your

solution ABC

• 15-30 minutes per module• Choice of learning paths (curricula) or quick searches• Acknowledge the various profiles, interests and behavior of

users• Evolve the traditional “one-size-fit-all” community classroom

model

SWIFTSmart has a modular content

SWIFTSmart is collaborative and interactive2

SWIFTSmart has SWIFT learning coaches

• Act as a kind of online trainer who help users:• digest and use the learning content• reach the learning objectives

• Interact as much as possible (timely but not in real-time):• answer questions raised by users related to the content • participate actively in public groups• act upon user feedback for continuous improvement

• Foster the spirit of collaboration / learning community

1

Expe

rimen

t

SWIFTSmart

One more thing.

Try Te

st

Available to you from 20 May!

DEMO

• Jonathan Endres, Senior Test Engineer – SWIFT • Richard Alley, Senior Developer – SWIFT

1. SWIFT Software Testing

• Chetan Cariappa, Senior Manager, Financial Crimes Compliance - SWIFT

• Jorge Espinoza, Customer Support Manager – SWIFT

2. SWIFT Compliance Solutions

• Joanna Beer, Market Manager – Reference Data – SWIFT• Ray Sekely, Customer Support Engineer – SWIFT

3. SWIFT Ref – What's new?

• Chetan Uka, Messaging Product Manager – SWIFT• Yin Xu, Development/Systems Engineer – SWIFT

4. Alliance and SWIFTNet Release 7.2

• Mindo Kaziulis, Portfolio Manager Services – SWIFT• Dominik De Buyser, Facilitator – SWIFT

5. Premium Support: Towards Better Value

Collective Intelligence Cafés