Premium Services Forum Americas 2016 Part 1
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Transcript of Premium Services Forum Americas 2016 Part 1
Premium Services
Forum Americas
Operations – Collaboration – Excellence New York City, March 14th 2016
Welcome Back
Evolving service to meet your needs
How To Videos: Update
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2015 2016
Number of Published Videos
• Danny Smedley, Head of Customer Support – Americas SWIFT
9:00-9:15am Welcome
• Javier Peréz-Tasso, Chief Executive – Americas and UK Region SWIFT
• Pat Antonacci, Head of Services – Americas SWIFT
9:15-9:45am SWIFT’s Strategic Priorities and Services Update
• Jorge Espinoza, Customer Support Manager – Americas SWIFT
• Ray Sekely, Customer Support Engineer – SWIFT
• Mindo Kaziulis, Portfolio Manager Services – SWIFT
9:45-10:30am SWIFT.com – Your window to SWIFT
•Join us for some refreshments and a chance to network with your peers.
10:30-10:45am Coffee Break
• Testing, Compliance, SWIFT Ref, Rel 7.2, Premium / Premium Plus Support
10:45-12:00pm Collective Intelligence Cafés
12:00-1:00pm Lunch
Morning Agenda
•Emma Pacheco, Service Manager – SWIFT
1:00-2:00pm SWIFT Reporting
•Craig Young, Chief Technology Officer – SWIFT
2:00-2:30pm CTO’s view of the 2020 Strategy – Challenges and Opportunities
•Join us for some refreshments and a chance to network with your peers.
2:30-2:45pm Coffee Break
•NUARI – DECIDE-FS
2:45pm-3:45pm Virtual Storm: Cyber Crisis Simulation
•SWIFT Product and Service Management Team
3:45-4:45pm Security – Anticipating your future requirements
•Danny Smedley, Head of Customer Support – Americas SWIFT
4:45-5:00pm Wrap Up
Afternoon Agenda
SWIFT Strategic Priorities &
Services Update
Javier Peréz-Tasso, Chief Executive – Americas and UK Region SWIFT
Pat Antonacci, Head of Services – Americas SWIFT
Momentum from previous strategies
2006-2010
• FIN, InterAct, FileAct growth
• 50% Price Reduction
• Distributed Architecture
• FIN Renewal
• HSM Replacement
• FIN, InterAct, FileAct growth
• 50% Price Reduction
• Fixed Fee
• Distributed Architecture
• 100% FIN Growth
• 50% Price Reduction
• SWIFTNet Phase 2
• Alliance Lite2
• AMH
• Integration services
(T2S connector, IPLA)
• Alliance Lite
• Alliance Integrator
• SWIFTNet capabilities to Access
• Business Intelligence, SWIFTRef,
Sanctions
• MIRS
• Solutions: TSU, SWIFT Remit, FIX,
Proxy voting
• Business Intelligence
• Solutions:
Cash reporting
E&I
2001-2006 2011-2015
Messaging & Platform
Software & Connectivity
Shared Services
Accounts for numerous
external drivers
Messaging
Software &
Connectivity
Shared
Services
Standards Platform
Geopolitics
Market
Drivers
Payments
Cyber
threats
Regulation
Market
Drivers
Securities
Technology
& Innovation
SWIFT 2020 – Strategic priorities
Messaging
Software
& Connectivity
Shared
Services
Many-to-ManyMarket
Infrastructures
CORE
COMPLIANCE
MIs
AM-UK region
North
America
UKI
Nordics
Focus on the core
and key clients: AM-
UK contributes about
half of all FIN traffic
growth
49%
Latin
America
High growth
markets:
Ambition to double
SWIFT’s business
6 sales officesNew York
London
Miami
Mexico
Sao-Paulo
Stockholm
150+ staff
Top 2 payment market
players worldwide
49% of all FIN traffic growth
30% of company non-NBI
200+ Nordic
customers
75% SMIs
Growing FinTech hub
Americas & UK Region – Org Structure
US & Canada UKI NORDICS LATAM
Ke
y
Cli
en
ts
Scott Florio Stephen Gilderdale
SMI
MIs
&
Exp
ert
s
Technical Pre-sales - Juan Martinez
Services & Support - Pat Antonacci
Executive office - Rosemary Stone
Regions
Segm
en
ts
Step
hen
Gild
erd
ale
Juan
Mar
tin
ez
Ed Adams (acting)
Stephen Grainger