PREMIER MEMBERSHIP MANUAL · We have also established an exclusive, Roadside Assistance toll-free...

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MEMBERSHIP MANUAL Serving AARP Members For Over 25 Years www.aarpmotoring.com PREMIER

Transcript of PREMIER MEMBERSHIP MANUAL · We have also established an exclusive, Roadside Assistance toll-free...

Page 1: PREMIER MEMBERSHIP MANUAL · We have also established an exclusive, Roadside Assistance toll-free number for Premier Members. Our operators are ready any time you need help, 24 hours

MEMBERSHIP MANUAL

Serving AARP Members For Over 25 Years

www.aarpmotoring.com

PREMIER

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Dear Premier Member:

Welcome to a full year of the very best value in driving protectionand savings as a Premier Member of the AARP Motoring Plan.

As a Premier Member, you have an extended range of benefitsthat will increase your peace of mind...protect you on the roadas well as at home...and give you opportunities for importantsavings as well.

We have also established an exclusive, Roadside Assistancetoll-free number for Premier Members. Our operators are readyany time you need help, 24 hours a day, 365 days a year:

Roadside Assistancein U.S. and Canada: 1-800-732-8600

(Hearing Impaired for Roadside Assistanceand all Plan services): 1-800-235-8737

For information and all other Premier Member benefits, pleasecall 1-800-732-8600 Monday - Friday, 7 AM - 8 PM; Saturday 8 AM - 5 PM, Central Time.

Sincerely,

Jim WohleverSr. Vice PresidentAARP Motoring Plan from GE Motor Club

This Membership Manual represents your service contractwith the AARP Motoring Plan from GE Motor Club,200 N. Martingale Rd., Schaumburg, IL 60173.

This is not an insurance contract. This is not anautomobile liability or physical damage insurancecontract and does not comply with any financialresponsibility law.

January, 2005

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CONTENTS

MEMBERSHIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

ROADSIDE ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Reporting a Claim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Reimbursement Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Types of Vehicles Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Services Provided . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7• Road Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7• Towing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8• Winching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8• Accidents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8• Lost Key/Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9Services Not Included . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

VEHICLE REPAIR PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . .11Repair Referral Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11Warranty Repair Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

VEHICLE REPAIR CHECK GUARANTEE . . . . . . . . . . . . . .13

GUARANTEED ARREST BOND CERTIFICATE . . . . . . . . .13

AUTO TOURING AND TRAVEL SERVICES . . . . . . . . . . . .14Pathfinder® Personal Travel Plan . . . . . . . . . . . . . . . . . . . . . . .14Maps and Travel Information . . . . . . . . . . . . . . . . . . . . . . . . .14

SPECIAL PROTECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15• Legal Defense Reimbursement . . . . . . . . . . . . . . . . . . . . . . .15• Trip Interruption Guarantee . . . . . . . . . . . . . . . . . . . . . . . . .16• Hospital Emergency Room Bond . . . . . . . . . . . . . . . . . . . . .16

CAR RENTAL AND HOTEL SAVINGS . . . . . . . . . . . . . . . . .17

AUTO THEFT DETERRENT REWARD . . . . . . . . . . . . . . . . .18

MEMBER EMBLEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

REQUEST FORMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

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A FEW WORDS ABOUT YOUR MEMBERSHIP

ELIGIBILITY FOR MEMBERSHIPEligibility for the AARP Motoring Plan from GE Motor Clubis limited to current members of AARP. The Motoring Plancoverage is not renewable if membership in AARP expires or is terminated.The following AARP Motoring Plan Memberships are available:• Road ‘N Tow, Standard or Premier Plans• Individual member• Member and spouse (or one other household member or

AARP member living at the same address) • Family Membership (up to 4 children, ages 16-25, living

at home or full-time students)Please call 1-800-732-8600 for information or to enroll.

AARP MOTORING PLAN PREMIER MEMBERSHIP*Roadside Assistance covers the person named on themembership card regardless of the vehicle** the member isdriving or riding in. It does not cover a member’s vehicle if themember is not present. In other words, coverage applies to themember and not a particular vehicle. Roadside assistance is available throughout the US and Canadafrom GE Motor Club’s network of authorized servicers. Outsidethe US and Canada, use any convenient service facility andrefer to the reimbursement procedure, “Reporting a Claim” on page 8.Please note only limited roadside assistance is available tocertain RV’s, trucks and dual wheeled vehicles (see “Types ofVehicles Covered”, page 7) although all other Plan benefits areavailable to members with these types of vehicles.Members will not be required to pay any sums other than themembership fee for covered motoring plan benefits andservices.

MEMBERSHIP CARDSYour official membership card(s) are included with yourmembership kit*** (Family Membership cards are mailedseparately). The member, member’s spouse (or other householdmember) and family members should sign their cards exactly as2

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on their driver’s license or personal ID. Membership cardsshould be carried at all times. The Guaranteed Arrest Bond Certificate**** is on the back ofthe membership card. Hospital Emergency Room Bond cardsare located at the bottom of your Card Carrier that is enclosedwithin your membership kit.

*Benefits and prices are subject to change and to terms and conditions of the membership manual.**See page 7 - “Types of Vehicles Covered.”

***Will arrive about 10 days after your new membership application is processed.****Not accepted in California and Colorado.

TERM OF MEMBERSHIP Your membership begins on the day your application isprocessed by the GE Motor Club and continues throughthe last day of the expiration month. Motoring Planservices and benefits are available only while yourmembership is in force. Future annual dues will be billedprior to your expiration month at the then applicable rate.Your Motoring Plan membership will renew upon receiptof your payment, or you may elect automatic renewalthrough credit card payment.Pursuant to Wisconsin state law, benefits and dues will not be changed without priorwritten notice to the member, and any changes will take effect on the member’s renewalor anniversary date.

CLAIMS POLICYTo maintain a high standard of service with fair andreasonable dues for all members, Roadside Assistance islimited to four (4) paid service claims per membershipyear.* These include jump start, flat tire, fuel delivery,winching/stuck vehicle, towing, lockout, lost key serviceand claim reimbursement. The GE Motor Club will notifyyou if this limit is reached. If more than four (4) Roadside Assistance claims areneeded during a membership year, GE Motor Clubwill continue to arrange dispatch service for your disabledvehicle. However, any resulting service charges must be paid at the time roadside service is rendered and are notreimbursable. Upon each anniversary of your membershipenrollment, your service claims will be reset to zero.*Couple Memberships are limited to five (5) paid service claims per membership year.Family Memberships are limited to seven (7) paid service claims per membership year.

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CANCELLATION OF MEMBERSHIPUpon cancellation of membership, the prorated, unusedportion of the annual membership dues, calculated from thedate of cancellation, will be refunded within thirty (30) days.The cancellation of a membership automatically cancels themembership of the member’s spouse/designated householdmember and any family memberships. You may cancel atanytime.GE Motor Club may not renew your membership by givingwritten notice 60 days prior to renewal date or may terminateyour membership at any time with a minimum of 10 dayswritten notice for excessive or fraudulent use of services.In Wisconsin, excessive use of Club services is cause for non-renewal on member’sanniversary date.

MEMBERSHIP DUESAll membership dues provide for a full year’s coverage andthere is no initiation fee.

MEMBERSHIP INFORMATION For general membership information or to requestPathfinder® Personal Travel Plan service, just call toll-free 1-800-732-8600, Monday - Friday, 7 AM - 8 PM; Saturday 8 AM - 5 PM, Central Time (Hearing Impaired: 1-800-235-8737).

ROADSIDE ASSISTANCE

Call Toll-Free 24 hours a day: 1-800-732-8600(Hearing Impaired: 1-800-235-8737)This toll-free number may be used for Roadside Assistancethroughout the United States and Canada.

FOR THE FASTEST POSSIBLE SERVICE:When you call, be ready to give the following information:1. Your membership number.2. Location of disabled vehicle (town, state, street address,

and/or closest intersection).3. Description of disabled vehicle (year, make, model, color).4. License plate number and state.5. Type of service needed (tow, flat tire, jump start, etc.).

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While you’re on the phone, we’ll dispatch a local serviceprovider, give you their name and the time help is expectedto arrive.

WHEN THE SERVICE PROVIDER ARRIVES: 1. Be with your vehicle, since they cannot service an

unattended vehicle (however, if you cannot remain withthe vehicle for safety reasons, we will attempt to provideservice). Remember, Roadside Assistance covers youregardless of the vehicle you are driving or riding in. Itdoes not cover your vehicle when driven by someone else if you are not present.

2. Present your membership card and driver’s license orpersonal ID. Service is provided subject to the coverageand towing options outlined on pages 7-11.

IF YOU CAN’T GET SERVICE BY CALLING 1-800-732-8600:1. Call any service facility. 2. Obtain a receipt with the information requested on the

next page (REPORTING A CLAIM; item 2.). 3. Write your name, address and membership number on

the receipt.4. Send us your receipt using the claim procedure described

on the next page.

DISPATCH GUARANTEEIf we are unable to provide Roadside Assistance when you phone 1-800-732-8600, we will reimburse you up to $260 for covered services you locate yourself. (Reimbursement for Lost/Stolen Key Replacement is limited to $25; Lockout Service is limited to $130.)

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REPORTING A CLAIM: 1. Mail the original receipt, within 60 days,* to AARP

Motoring Plan, GE Motor Club, P.O. Box 4440, CarolStream, IL 60197-4440.

2. Please be sure the receipt includes the date, ServiceProvider’s name, address, phone number and type of service rendered. For your reference, we suggest youkeep a copy for your records, as we cannot return original receipt due to auditing requirements.

3. Claims submitted without the original receipt orincomplete information will be returned for resubmission.

*No time restriction for residents of Utah and Wisconsin.

MAXIMUM REIMBURSEMENTCharges for allowable Roadside Assistance services will be reimbursed up to a maximum of $130 per disablement(or $260 per disablement under Dispatch Guarantee).

REIMBURSEMENTThe GE Motor Club reserves the right to adjust or denya claim when:1. The amount paid has exceeded the maximum limit.2. The service rendered is not during the term of active

membership or is not included under the Motoring Plan coverage. (See pages 7 - 11.)

3. The claim cannot be verified through reasonable efforts.

HOW THE PLAN WORKS The GE Motor Club has a network of contract independent(authorized) service providers. By calling 1-800-732-8600, you will receive all included benefits without any out-of-pocketexpense. (See exceptions under “Towing,” page 8 and “Services Not Included,” pages 10 & 11.)

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AUTHORIZED INDEPENDENT SERVICE PROVIDERS Authorized Service Providers are independent licensedcontract providers throughout the United States andCanada, who have signed agreements with the GE MotorClub to perform road and towing service for Plan members. NON-AUTHORIZED SERVICE PROVIDERSService Providers that do not participate in the GE Motor Clubprogram are usually more expensive. We recommend youalways call 1-800-732-8600 first. If an authorized ServiceProvider is not available, then use the closest available Providerand send us your receipt for reimbursement. (See “Reporting aClaim” on page 6.)TYPES OF VEHICLES COVERED The AARP Motoring Plan offers full Roadside Assistance benefitsto vehicles designed, licensed and used for private on-road transportation, including passenger vehicles; motorcycles; four-wheeled sport utility vehicles, light trucks, and RVs with a carrying capacity of up to 2000 pounds. Recreational vehiclesand pickup trucks with more than 2,000 pounds carryingcapacity, and all dual-wheeled vehicles, can be provided onlywith jump starts and gasoline delivery. (All other Plan benefitsare available to members with these types of vehicles.)ROADSIDE ASSISTANCE INCLUDES:1. Road Service (roadside adjustment enabling vehicle to

be operated under its own power):a. Vehicle Won’t Start. If your vehicle won’t start, the

Service Provider will attempt to start it. If they can’t startit, you may choose one of the towing options listed insection 2.

b. Flat Tire. The Service Provider will change a flat tire withyour inflated spare. If you don’t have a spare, you maychoose one of the towing options. The GE Motor Clubdoes not cover the cost of tire repairs, installing a newtire on the wheel, or a second service call to return a tireto the disabled vehicle.

c. Out of Gas. The Service Provider will provide anemergency supply of gasoline/diesel fuel (two gallons atno charge), or tow your vehicle to the nearest fuel station(subject to the towing options).

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2. Towing. The Service Provider will tow your vehicle if itcan’t be started or driven without causing damage. You may choose from these options:a. Towing back to the Authorized Service Provider’s repair

facility.b. Towing by the Authorized Service Provider to a

destination of member’s choice within one-hundred(100) miles of the disablement.

c. Towing to a destination more than one-hundred (100)miles from disablement (other than the Authorized ServiceProvider’s): the first 100 miles of towing are covered byyour membership. Towing charges beyond 100 milesmust be paid by the member, (at our specially contractedrate) at the time of service and are not reimbursable.

3. Winching. When your vehicle can be reached safely from a normally traveled road or established thorough–fare, wewill provide winching service to extract your vehicle frommud, sand, or a ditch. The cost of this service and anyadditional equipment, labor, or towing is covered up to atotal of $130. Any additional costs are at the member’sexpense and are not reimbursable.

4. Accidents. In the event of an accident, if road service ortowing is required, the local law enforcement official onthe scene will usually arrange for a service facility. If not,please call 1-800-732-8600 for dispatch of a serviceprovider on a cash basis.You will need to pay the provider for the services providedand submit a claim directly to your auto insurance company.Road service or towing costs resulting from an accidentare normally recovered through your insurance company.The service provided (road service, towing, clean-up) issubmitted as part of your damage claim to your insurancecompany.If the insurance company refuses to pay the claim, send therefusal and the original paid receipt to AARP Motoring Plan,GE Motor Club, P.O. Box 4440, Carol Stream, IL 60197-4440, forreimbursement up to $130 per disablement ($260 under ourDispatch Guarantee).

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5. Lost/Stolen Keys and Lockout Service. If your ignitionkey is accidentally locked inside the vehicle, you will bereimbursed up to $130 for the services of a locksmith. Incase of lost, stolen or broken keys, you will be reimbursedup to $25 for key replacement and/or $130 for vehiclelock replacement. Pay for the service and send the originalpaid receipt to the AARP Motoring Plan, GE Motor Club,P.O. Box 4440, Carol Stream, IL 60197-4440 forreimbursement.

Note: Since our Authorized Service Providers are independentcontractors and are not agents or employees of the GE MotorClub, the Club assumes no liability for any damage to amember’s vehicle resulting from the rendering of service or forpersonal items left in the vehicle. Any claims for damage to theproperty or person of a member must be filed against theservicing facility. The GE Motor Club cannot guarantee repairs,or that repair facilities will be open, the promptness of repairs,or provide more than one service call per breakdown. It is themember’s responsibility to arrange for repairs with the servicefacility.

SPECIAL EQUIPMENTRoadside Assistance coverage includes one normallyequipped service vehicle, one driver and one service callper disablement, plus any additional personnel or specialequipment, up to a total of $130. Any additional costs are at the member’s expense and are not reimbursable.

EXTREME WEATHERUnder most conditions, our 1-800-732-8600 service provides prompt service. However, when weather or roadconditions are extremely bad, we ask for your patience and understanding. If you cannot get service from 1-800-732-8600, call any provider listed in the Yellow Pages,pay for the service and we will reimburse you under ourDispatch Guarantee up to $260. Emergency situationswhich involve a stranded member are given priority over a disablement where the motorist is in their home or office.

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SERVICES NOT INCLUDEDRoadside Assistance provides service for most emergency situations but does not include:

1.Service if member is not with the disabled vehicle (however, if you cannot remain with the vehicle for safetyreasons, we will attempt to provide service).

2.Towing or service while at an auto repair shop or service station, to another location.

3.Towing or service on roads not regularly maintained (including private property).

4.Repeated service calls for a vehicle in need of routinemaintenance.

5. More than one (1) call per disablement.6. Service when a vehicle is snowbound. Service Providers

do not hoist, winch, or shovel vehicles from unplowedareas, snow banks, snowbound driveways or curbsideparking.

7. Installation or removal of snow tires and chains nor dismounting, repairing, or rotating tires.

8. Vehicle storage charges, costs of parts and installation, products, materials, impounding, and additional labor related to towing.

9. Service for taxicabs, tractors, boats, trailers, recreationalvehicles and trucks,* dune buggies, or vehicles used for competition, stolen vehicles, unlicensed vehicles, illegallyparked vehicles or impounded vehicles.

10. Service to vehicles with expired safety inspection, license plate, and/or emission sticker where required by law.

11. Service to vehicles which are not in a safe condition tobe towed.

12. Service in areas not regularly traveled, such as vacant lots, beaches, open fields or other places which would be hazardous for service vehicles to reach.

13. Transportation for the member to the vehicle for service or from the vehicle to another destination after service has been rendered.

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14. Charging a weak or dead battery.15. Delivery or repair of tires.16. Towing a vehicle from the water at a boat dock or marina.17. Service of any kind on vehicles used for commercial

purposes or using dealer tags.18. Reimbursement for towing charges covered by

automobile insurance.19. Towing vehicles as a result of fire, vandalism or theft. 20. Towing vehicles to a junkyard for disposal.*For exceptions, see “Types of Vehicles Covered” on page 7.

VEHICLE REPAIR SERVICE PROGRAM

This program is administered by Sonsio, P.O. Box 17659,Golden, CO 80402-6027.

REPAIR REFERRAL SERVICE*If your vehicle needs repairs and you’re not sure where to take it, simply call 1-800-732-8600 and we will locate the participating auto repair facilities closest to you andgive you their names, addresses, phone numbers and hours of operation. Most facilities meet Automotive ServiceExcellence (ASE) certification and provide a warranty ontheir repairs. Terms of warranty may vary with theindividual facility.The GE Motor Club cannot guarantee repairs, or that repairfacilities will be open, the promptness of repairs, or providemore than one service call per breakdown. It is themember’s responsibility to make the arrangements with the service facility for repairs. Repair Referral Service isavailable only for the types of repairs and services includedin the Warranty Repair Service program.

11*Currently, not available in Louisiana and Canada.

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WARRANTY REPAIR SERVICE** If your vehicle was repaired at a recommended participatingrepair facility and the same repair is required (within twelvemonths or 12,000 miles whichever occurs first) due todefective parts or workmanship, you can have it repairedagain, at another authorized repair facility, and we’ll coverthe costs, parts and labor, up to the cost of the original repair.You must be 50 miles or more from the original repairfacility. If you’re within 50 miles of the original repair facility,check with them for the terms of the applicable warranty. If your vehicle is not driveable, you may use the RoadsideAssistance service to have it towed (1-800-732-8600).Only the following types of repairs and services are covered(subject to the exclusions): oil and lubricating minor services, tirerepairs, front end suspension, alignment services, engine tune-upservices, brake service, heating and air conditioning systems,electrical system services, cooling system, belts, and hoses.Excluded: Engine, transmission, transaxles, drive axle/differential assembly, autobody, paint, and molding repair, as well as any repairs involving replacement or removal ofinternally lubricated parts, clutch replacement, and othermajor repairs. This coverage applies to vehicles used for only ordinary, non-commercial use and that have received reasonable andnecessary maintenance during the coverage period (twelvemonths or 12,000 miles after the original repair, whicheveroccurs first). Coverage does not apply in cases of deliberateabuse, accident, or alteration. Total liability under thisprogram shall not exceed the amount paid for the originalrepair(s). Coverage will not extend to incidental orconsequential loss of any kind.To determine whether your repair is covered, call1-800-732-8600 before work begins. You must provide therepair facility with a copy of your invoice or receipt for theoriginal repair.Repair facilities will be paid by Sonsio for any second repairperformed on your automobile. If the facility will not acceptpayment from Sonsio, pay for the second repair and mail theoriginal and second repair invoices to: Sonsio, P.O. Box 17659,Golden, CO 80402-6027. 12

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Sonsio will reimburse you within 3 business days after theyreceive your claim. Payments for authorized repair claims will be at full retaillabor and repair rates not to exceed the cost of the originalrepair. Repairs that result from a breakdown within 50 milesof the original repair facility are not reimbursable; please checkwith the original repair facility for any warranty coverage.**By law, this benefit is not available to Texas residents enrolled after December 31, 1997

and not available in California, Louisiana and Canada.

VEHICLE REPAIR CHECK GUARANTEE

If your vehicle breaks down and requires emergency repairwork, some GE Motor Club Authorized Service Providerswill honor your personal check (two per 30-day periodtotaling no more than $500) for repairs, parts, labor or roadservice and towing not covered by AARP Motoring Plan.Not all GE Motor Club Authorized Service Providersaccept personal checks. Vehicle Repair Check Guaranteeapplies only at GE Motor Club Authorized ServiceProviders who accept personal checks.

GUARANTEED ARREST BOND CERTIFICATE*

The Arrest Bond Certificate on the back of your membershipcard can be surrendered in lieu of a driver’s license orposting a cash bond in the event you are stopped for anordinary traffic violation. The Arrest Bond Certificateensures the payment by the GE Motor Club of up to$1,000** while traveling out–of–state (see exceptions listedbelow). We will return your membership card to you assoon as you repay the GE Motor Club for any moneyadvanced to the court. The Arrest Bond Certificate does notcover arrests for driving under the influence of alcohol ornarcotics, driving without a valid driver’s license or feloniesother than manslaughter. While your Arrest Bond Certificateis accepted in most courts, the states listed below havespecial restrictions and requirements. For convenience,these states are also listed on the back of your membership card.

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Members are liable for any bond forfeiture loss and mustimmediately reimburse the Motor Club for the full amount.Failure to repay the Motor Club for any money advanced onthe member’s behalf for Arrest Bond is cause for cancellation.The Motor Club reserves the right to deduct any amount owedto the Club from any refund due to the member. The MotorClub will pursue legal action for the recovery of moneyadvanced and not repaid promptly. State restrictions may apply.

*Benefit reimbursements are covered by contractual liability policies issued to the auto club. **Not accepted in California and Colorado. Limited to $105 in IL, $200 in AR, IA, ID, KY, LA,

MI, MS, NE, NM, OH, PA, TX, WI, $300 in AL, AZ and $500 in CT, MA, NJ, OK, WV.

AUTO TOURING AND TRAVEL SERVICES

PATHFINDER® PERSONAL TRAVEL PLAN Pathfinder® Personal Travel Plans are available for travelthroughout the United States, Canada, and Mexico. Theyinclude customized maps highlighting your choice of the mostdirect or scenic route. Most travel plans will be mailed within48 hours from order date. For faster service, narrative traveldirections are available by fax or a customized trip route canbe ordered on-line at aarpmotoring.com and the final versionwill be sent to you electronically, within 24 hours. To order:

1. Call the toll-free number 1-800-732-8600 Monday - Friday,7 AM - 8 PM; Saturday 8 AM - 5 PM Central Time (Hearing Impaired: 1-800-235-8737) or,

2. Mail the order form on page 21.

Pathfinder® Personal Travel Plan services are intended forthe sole use of Premier AARP Motoring Plan members. TheMotoring Plan reserves the right to limit multiple requests.

MAPS In addition to your personalized travel plans, you mayrequest regional, province or state maps.

TRAVEL INFORMATION HOTLINEFor helpful nationwide travel information, call 1-800-732-8600to request telephone numbers (many are toll free) for:

• State Road Conditions• State Tourism Bureaus• Hotel/Motel Reservation Desks14

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SPECIAL PROTECTION

LEGAL DEFENSE REIMBURSEMENT* If you are charged with a traffic offense while you are an AARP Motoring Plan member and wish to defend thecharge in court, you will be reimbursed for legal fees up toa maximum of $1,000, based on the following schedule.**

Traffic Offense Trial AppealReckless Driving $170 $150Manslaughter $600 $400Violation of Other Vehicle Laws $ 60 $ 60

The AARP Motoring Plan does not provide a lawyer. In allcases of defense, you choose your own lawyer and you willbe reimbursed for the costs of your lawyer’s services up tothe amounts shown. The date of the citation you wish to bedefended against must be within the term of yourmembership in the AARP Motoring Plan.Reimbursement is based on the traffic offense defended(trial and/or appeal) that allows you the maximumamount. If you are charged with more than one trafficoffense as the result of any one incident, you’ll bereimbursed for only one of the offenses.Reimbursement does not cover the charge of felony (exceptmanslaughter), driving without a valid driver’s license ordriving under the influence of alcohol or narcotics orpayment of fines and court costs.For reimbursement, pay the lawyer who defends you. getan itemized bill on your lawyer’s stationery showing thenature of the charges against you and write your AARPMotoring Plan membership number on the bill. Send thelawyer’s original bill, a copy of the arrest citation, and thedates and location of court action, within 60 days*** of thetrial and/or appeal, to AARP Motoring Plan, GE MotorClub, P.O. Box 4440, Carol Stream, IL 60197-4440.

*Benefit reimbursements are covered by contractual liability policies issued to the auto club.

**Benefit not available to residents of New York State.*** No time restriction for residents of Utah and Wisconsin.

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TRIP INTERRUPTION GUARANTEE*If a vehicle you are driving becomes disabled because of acollision or mechanical failure** more than 100 miles fromhome, you will be reimbursed up to a maximum of $750 peroccurrence ($1,500 maximum per membership year) for anycombination of the following:1. Lodging within 48 hours of the accident at the location

where your vehicle is being repaired.2. Car rental or commercial transportation to your home or

destination within 48 hours of the accident.3. Ambulance charges.For reimbursement, file an accident report with the local or statepolice. Send the accident report and the original itemized bills,within 60 days,*** to AARP Motoring Plan, GE Motor Club,P.O. Box 4440, Carol Stream, IL 60197-4440. For mechanical break-down reimbursement, include the original itemized repair bills.When making lodging arrangements or renting a replacementvehicle, you may enjoy savings by using the AARPPrivileges program described on page 17.

*Benefit reimbursements are covered by contractual liability policies issued to the auto club. By law, this benefit is not available to Texas residents enrolled after December 31, 1997.

**“Mechanical Failure” refers to that condition, not caused by a collision, when yourvehicle cannot be started or driven without causing damage or presents a safety risk tothe driver and a tow is required.

***No time restriction for residents of Utah and Wisconsin.

HOSPITAL EMERGENCY ROOM BOND*If you or your immediate family members are injured over100 miles from home, and are required to provide evidence of financial security for admittance to a lawfully operatedhospital emergency room, the Hospital Emergency Roombond card included with your membership materials is aguarantee of your payment up to $1,000**.When the hospital accepts your Hospital Emergency RoomBond card, you will be billed by the hospital. If you fail topay within 60 days, the hospital will submit your card and a copy of the bill for payment to the GE Motor Club. We will return your bond card as soon as you repay us.

*Not accepted in Kansas, Louisiana, Texas or Washington, but may be used when traveling in other states. Limited to auto-related accidents in Florida.

**Benefit reimbursements are covered by contractual liability policies issued to the auto club.

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CAR RENTAL AND HOTEL SAVINGS

AARP PRIVILEGESThe AARP Privileges program is available to all AARPmembers, and may be especially useful to you as an AARPMotoring Plan member. The Program entitles AARPmembers and their spouses to substantial savings on travelin the U.S. and abroad. A copy of the AARP Privilegesguide, which lists participating hotel/motel and auto rentalfirms, is included with Pathfinder® Personal Travel Plans ormay be requested by writing: AARP Privileges Guide,AARP Fulfillment, 601 E Street N.W., Washington, DC 20049.Auto rental discounts are offered by Avis Rent-a-Car, Hertzand National Car Rental. The AARP discount identificationnumber, listed below, must be used when calling the toll-free reservations number or at the rental counter. Be sure to ask for any special promotional rates that may be lowerthan the AARP discount.

Toll-FreeAARP Privileges Discount Telephone Program ID Number Reservations

Avis Rent-a- A-359800 US & Canada:Car System 1-800-331-1800

Hertz 50075 US & Canada:Corporation 1-800-654-2200

National Car 6100120 US & Canada:Rental 1-800-227-7368

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AUTO THEFT DETERRENT REWARD

To help discourage thieves, we will pay a reward totalling$10,000 for information provided to the police by a private citizen (AARP Motoring Plan members, law enforcement officials and their families excluded), which leads to thearrest and conviction of anyone stealing a member’s vehicle.This can be an important benefit because a large number ofstolen autos are recovered with the help of an eyewitness.Protect your vehicle by placing the enclosed reward decal onthe inside of your left backseat window, next to the front door.

MEMBER EMBLEM

The enclosed window decal identifies you as a Premiermember of the AARP Motoring Plan. Place the windowemblem on the inside rear window of the driver side. Do not apply the emblem to a painted surface on yourvehicle as it may cause damage to the finish.

18

Benefits and services within this handbook are availablethroughout the U.S. and Canada. Benefits eligible forreimbursement are reimbursable no matter where the incident occurred, whether inside or outside the U.S. and Canada.

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WHERE TO WRITE FOR INFORMATION,SERVICE AND MATERIALS

Or, call toll-free, Monday - Friday, 7 AM - 8 PM; Saturday8 AM - 5 PM, Central Time: 1-800-732-8600Hearing Impaired: 1-800-235-8737

All Claims, Bonds & Emergency Service:AARP Motoring PlanGE Motor ClubP.O. Box 4440Carol Stream, IL 60197-4440

Pathfinder® Personal Travel Plan:AARP Motoring PlanGE Motor ClubP.O. Box 3943 Lisle, IL 60532-8943

Membership Information & Materials:AARP Motoring PlanGE Motor ClubP.O. Box 4426Carol Stream, IL 60196-4426email: [email protected]

Other Member Comments:AARP Services, Inc.Member Services Support Group601 E Street, N.W.Washington, DC 20004

Websitewww.aarpmotoring.com

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20

GE MOTOR CLUB SERVICE OFFICES*

Maryland Office:Paul Morbit 10233 New Forest CourtEllicott City, MD 21042

Mississippi Office:Joseph HayesHayes Towing and Recovery1101 Highway 80 WestJackson, MS 39204

Montana Office:City Towing Inc. 1042 Broadwater Ave.Billings, MT 59102-5411

Nevada Office:Pop A Lock 9249 Pitching Wedge Dr.Las Vegas, NV 89134-6317

New Mexico Office:Dugger’s Services 7601 San Pedro Dr. NEAlbuquerque, NM 87109-4637

Oklahoma Office:Mel’s Towing Service 25 NW 9th St.Oklahoma City, OK 73102

Texas Office:A Ace Towing12761 NacogdochesSan Antonio, TX 78217

Wisconsin Office:Lou’s AAA Service 4305 N. TeutoniaMilwaukee, WI 53209

Wyoming Office:D & S Recovery 2908 E. 9th St.Cheyenne, WY 82001-6106

*To satisfy state requirements, residents of the above states mayalso correspond with the service office listed above.

Page 23: PREMIER MEMBERSHIP MANUAL · We have also established an exclusive, Roadside Assistance toll-free number for Premier Members. Our operators are ready any time you need help, 24 hours

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Page 25: PREMIER MEMBERSHIP MANUAL · We have also established an exclusive, Roadside Assistance toll-free number for Premier Members. Our operators are ready any time you need help, 24 hours

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24

Page 27: PREMIER MEMBERSHIP MANUAL · We have also established an exclusive, Roadside Assistance toll-free number for Premier Members. Our operators are ready any time you need help, 24 hours

FAMILY MEMBERSHIP

You can add complete coverage for up to four (4) children for one low fee of just $20.00 more a year than the couplemembership.

• Eligibility: Ages 16–25, residing in your home or away at school

To apply for family membership, call 1-800-732-8600

25

For Roadside Assistance and Member Services

in U.S. and Canada Call Toll-Free:

1-800-555-1121 www.aarpmotoring.com

Member Since

For Roadside Assistance and Member Services in U.S. and Canada Call Toll-Free:1-800-732-8600 www.aarpmotoring.com

Joan Sample123 456 789 012 3

John Sample

123 456 789 012 3

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S291039040794-1A

AARP Motoring PlanGE Motor Club200 N. Martingale Rd.Schaumburg, IL 6017301/05