Premier-ESA Enabled by EXCEED. Empowered by Microsoft. One of a kind service agreement that brings...

Premier-ESAEnabled by EXCEED. Empowered by Microsoft.

One of a kind service agreement that bringsyou a perfect balance of services and support.

Premier-ESA Product PresentationPresented By: Bassel Zoueiter

Date: March 12, 2012

2Premier-ESAEnabled by EXCEED. Empowered by Microsoft.

Problems facing IT Managers

InnovationMaintenance

Budget Knowledge

CapacityProfessional Support


Problems facing IT Managers

Maintain80%

Innovate20%


Market Awareness

EXCEED & Microsoft are aware of these problems and have partnered up to create a unique services

agreement to address them


Premier-ESA’s aim

Managing Resources

Premier-ESA

Managing Results


Premier-ESA

Consultation

Awareness

Deployment

Staff Competency

Support


Service Categories

Enrolled Products Listed Products

Microsoft Premier Outsourcing


Enrolled Products

• Consultation• Deployment• Training• Upgrade• Migration

Listed Products

• Service Points - 0 Points

Awareness

• Findings and Recommendations

• Consultation Sessions

• Presentations• Demos• Workshops• Monthly News

Staff Competency

• Public Training• E-Learning• Special

Training Roles• Extended

Voucher Values


Outsourced Engineer - Optional

• Onsite for 12 months, 8 hours / day discounted by by 20%


Microsoft Premier Packages

Core

• World-Class, managed support at an affordable price

Foundation

• A value-priced, entry-level solution for those needing a basic support relationship

Standard

• Comprehensive, personalized support through a designated Microsoft contact for those with more complex technical needs

Plus

• Premier Support for those needing extensive proactive services and problem resolution support.


Microsoft Premier Services

WorkshopsHealth Checks & RAPs

Supportability Reviews

Chalk and Talks Dedicated Support Engineering

Remediation & Optimisation


Services Flow

EXCEED Microsoft

Provide Value

CoordinationCollaboration

Provide Value

Customer


Customer Service Entitlements

Service EXCEED MicrosoftConsultation ✓ ✓

IT Assessment ✓ ✓

Planning ✓ ✓

Service Delivery ✓ ✓

Deployment ✓

Private Training ✓

Public Training ✓

Workshops ✓ ✓

Health Checks ✓

Proactive Support ✓

Reactive Support ✓

Premier Online ✓

Add-ons Packs of 100 Points Packs of 20 Hours

*MCS deployment days are available at additional costs from Microsoft


Service Delivery

Initiation

- Team Introduction- Action plan

Assessment

- Profiling- Gap Analysis- IO Assessment- Private Cloud Assessment

Planning

- Findings & Recommendations- Service Delivery Plan

Service Delivery

- Deployment- Training - Workshops- Support Services- Outsourcing


Service Delivery

Initiating & Planning Service Execution Closing

Monitoring ,Quality Assurance & Support


Covered Products

Description Enrolled Listed PremierWindows Services ✓ ✓Active Directory Upgrade ✓ ✓ ✓Exchange 2010 Upgrade ✓ ✓ ✓Exchange 2010 – Unified Messaging ✓ ✓Lync 2010 – Standard ✓ ✓ ✓Lync 2010 - Enterprise ✓ ✓System Center Configurations Manager 2012 ✓ ✓ ✓System Center Operations Manager 2012 ✓ ✓ ✓System Center Virtual Machine Manager 2012 ✓ ✓ ✓System Center Data Protection Manager 2012 ✓ ✓ ✓System Center Service Manager 2012 ✓ ✓ ✓System Center Orchestrator 2012 ✓ ✓Forefront Identity Manager ✓ ✓ ✓SharePoint 2010 ✓ ✓Enterprise Project Management 2010 ✓ ✓Customer Relationship Manager 2010 ✓ ✓Active Directory Rights Management Services ✓ ✓Threat Management Gateway 2010 ✓ ✓


Service Points

Service Points are a set of pre-agreed upon points that the customer can use for additional services

covering listed & enrolled products


Service Points

Type Location Consultation Deployment Training Public Workshop

Day EXCEED 40 30 50 5

Day Customer 45 35 45 N.A


Premier-ESA Team

Customer

Quality Assurance ManagerEXCEED/Mcrosoft

ESA ManagerEXCEED

Technical LeadsEXCEED

Technical Team

EXCEED

Training Manager

EXCEED

TrainersEXCEED/MICROSOFT

Outsourcing Manager

EXCEED

Outsourced Engineers

EXCEED

Technical Account ManagerMicrosoft

Service Delivery ManagerMicrosoft

Technical TeamMicrosoft


ImproveSatisfaction

Improve Competencies

Increase System Uptime

Reduce Costs

Assist with Software Deployment

Resolve Issues/Incidents

21


Read

y fo

r cha

nge?

www.exceedgulf.com/premier-esa Visit us @

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. One of a kind service agreement that brings...

Documents

Transcript of Premier-ESA Enabled by EXCEED. Empowered by Microsoft. One of a kind service agreement that brings...