Empowered HealthHealthcare that works Healthcare that is safe Healthcare that leaves no one behind

Gabe RijpmaSr Director Health

Microsoft Asiagabery@Microsoft.com

The Disruption of Care is here

Challenging our own organisations to be better

Source: PwC Health Research Insights

Care Within Walls

Source: RBC Capital Markets

Virtual care Video consultations, Secure messaging, Booking

Between visit interactions Remote Monitoring, IoT, Agents, Analytics,

Digital Life

Digital Work

Care & Health

Without Walls

1900

92

$88B

$58B ($26B)

Current HIT Market (Platform +EPIC, Cerner, Allscrips, GE, Mckesson, Meditech, Accenture etc)

Consumerization of HIT Market

Innovation Opportunity

DISRUPTION IS HERE

Enhancing the patient &

health professionalexperience

Becoming more predictive

Transforming into a digital system

Virtual Healthcare

Precision Medicine

Trusted, certified, and compliant technologies

Consistent experience across devices

Mobile Productivity

Solutions that span home, hospital, and

mobile settings

Innovation that keeps up with emerging health and technology trends

Reduced ReadmissionsIncreased operational effectiveness

Enhancing clinical productivity

Gain actionable insights to improve clinical care

OUR INDUSTRY's FUTURE EMPOWERING Every person and every organization on the planet to achieve more

Create morepersonal

computing

Reinvent productivity &

business process

Build the intelligent cloud

EMPOWERING HEALTH

of tech budgetscontrolled bydepartmentsother than IT

27%

Healthcare leaders are reimagining their businesses

CEO prioritiesengagedemployeessatisfiedpatients

Growing expectation

personal,individualizedservice

Becoming moreresponsive

Transformingto a digital

believe they makebetter and faster techdecisions than IT

79%of C-level executives

Outperformingenterprises are54%

morelikely to

Enhancing the patient

experience

enhancing patient experiencetop priority

3/4decisionmakers

digitalsavvy

CEO’s businessperformance

bestindicatorof

Sense/respondengagemodel

Episodictreatment model

of CxOs now look to partners who willhave an equal hand in creatingbusiness value

60%

CxOs believesocial/digitalinteraction is thenew imperative

7 in10

Responding toongoing needs for

efficiency and improved outcomes

exploiting afundamentally differentdigital paradigmdual goals

CIOs70%

to reduceIT costs

Wouldincrease

risk

and acceleratebusiness agility

of

collaborate

extensively

with theircustomers

provider

betteroutcomes

Becoming a responsive, patient-obsessed provider

8

Transforming to a digital business

Tapping into new opportunities with the Internet of Things

Inspiring innovation across the company

Making information security a top priority Connecting everything with the

cloud St

arti

ng

wit

h m

obile

fo

r eve

ry n

ew

initi

ativ

e

Building infrastructureto be flexible

Prot

ecti

ng

the

priv

acy

of p

atie

nts

Becoming more

responsive

Breaking down the walls

of the traditional workplace

Making it easy for clinicians to get the

same view of information

Encouraging collaboration across the business

Mak

ing

mob

ile

and

soci

al

“bus

ines

s as

usua

l”

Helping clinicians todo their best work withconnected technologies

Moving faster to take on new opportunities

Enhancing thecustomer experience

Building teams

around the patient

Find

ing

new

way

s to

con

nect

with

pa

tient

s onl

ine

Putting the patient first in every decision

Anticipating patient behavior

and needs

Making every patient feel understood

Creatinggreat patient experiences

that they will want to share

Unde

rsta

ndin

g yo

ur

clin

icia

n’s

need

s

Engaging with patients across the channels they want to use

Empowering the front line

with direct access to information and tools

Responding to patients without delay

Workingsmarter

with intelligent automation

EPG | MICROSOFT CONFIDENTIAL

The Hospital of the Future & the Future of Hospitals

UbiquitousPersonalizedConnectedExperiences

Re-imagining productivity to empower organizations, professionals and patients to achieve more and to do more

Decision making & Insights enriched by Data

Natural human-computing Interfaces & Interactions

Research powered by Infinite computing power

Paper-less Intelligent computing power

Citizen-centricTrustworthy & Social connections

Dallas Neurosurgical & Spine Where traditionally a patient would need to be physically in the room to get benefits from these specialists, now with Lync Online, we’ve enabled them to share their knowledge regionally and even globally.”

Unleashing latent talents and sparking innovation

Leading health organisations are transforming to digital

10

Delighting patients in the Hospital

Chris O’Brien Lifehouse offers every available therapy and technology in a setting that is truly a healing environment.

Providingproactive service

Maccabi Healthcare Services significantly improved the level of service because we respond to them quickly with accurate and consistent answers.

Delivering insight and analytics to improve care

Capital & Coast District Health Board In just 12 months, transformed BI to improve collaboration and workflow—and nearly halved BI software costs.

Transforming the clinical experience

Seoul National University Bundang Hospital sought to implement a hospital information system that offered a highly intuitive user experience with unified communications, that integrated with existing systems.

Healthcare Innovation at work

INNOVATIONAUGMENTED REALITY

HoloLens for teaching Cortana Analytics for Health

Wearable innovation

INNOVATION

HoloLens for teaching Cortana Analytics for Health

Wearable Innovation

ADVANCED ANALYTICS

INNOVATION

HoloLens for teaching Cortana Analytics for Health

Wearable Innovation

ADVANCED ANALYTICS

INNOVATIONCONSUMER HEALTH

HoloLens for Teaching Cortana Analytics for Health

Wearable innovation

Where we are seeing progress

Mobile Case ManagementUbiquitous ExperiencesIdentity & Devices Management

Care Team CollaborationTelehealthDeskless Health Professionals

Self-Service BIActionable InsightsPopulation HealthManagement

Medical Image StorageMedical ResearchHuman & Ambient Sensors

Nursing

Can we answer the challenges?

22% of Health Errors occur duringpoor Handovers

60% of Health Errors occur due to poor Communication

Outstanding tasks

DemographicsMedical history

AssessmentInterventionsRed Flags / AlertsPlans

Transforming Nurse Charting

Communication & Collaboration