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Account PlanMay - 2011

Account Name

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Agenda

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Customer Overview

Veolia Environnement is a France-based Company which providesenvironmentalmanagement services. The Company provides

environmental services through fourdivisionsi.e. Water Management, Waste Management, Energy Management andTransport

Management.

WaterManagement servicesincludesmanagement of waterandservicesofmunicipal clientsin thepublic sectorandin various

industries.Waste Management servicesincludesrecycling andrecovery of waste and resource conservation. Energy Management

includesenergy and climate conditioning services power equipment installations andindustrialmaintenance. Transport services

includes airport hub services, rail branch linemanagement andmanagement ofregional and nationalpublic transit systemsunderpublic-

privatepartnerships.

The Company hasitsoperationsin Europe, Asia and the United States.

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46,070.20 47,217.8051,324.70

40,000.0045,000.0050,000.0055,000.00

2010 2009 2008

Revenue Analysis 2010($ Mil)

34.90%

26.80%

21.80%

16.60%

Water

Waste

Management

Energy

Transportation

Segment wise Analysis (2010)

2,808.20

2,756.10

2,818.90

2,700.00

2,750.00

2,800.00

2,850.00

2010 2009 2008

Operating Income Analysis (USD Mil)

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IT Trends & Overview

2011 spending pattern by sub-segment (% of external ICT budget)

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Hardware

Server & Storage 11.0%

Network Equipment 10.6%

End-User Computing & peripherals 3.0%

Software

Software Licences 14.8%

Support & Maintenance 6.7%

Services

Application Development & Integration 8.2%

Infrastructure Support & Management 7.9%

Helpdesk & User Support 4.5%

Communications

Voice Services 5.6%

Data Services 6.1%Converged Services 4.8%

Consulting

Systems Planning & Design Consulting 4.4%

Disaster Recovery & Business Continuity Plan 5.7%

Training, Education & Other Consulting 2.2%

Other 4.6%

Total IT Spend for the year 2010-2011 is$ 1,296.40 mil.Predicted IT spend in 2012 is $1,311.29 mil

Source: (OneSource, Data monitor)

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IT Spend (1/2)

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Overall ICT Spend 2011

($m)

Overall ICT Spend 2012

($m)

1,311.29

Total Hardware Spend

($ m)

Servers & Storage

($ m)

Networking Equipment

($ m)

End-user Computing &

Peripherals ($ m)

243.87 109.31 105.16 29.40

Internal IT

($ m)

Product Vendor

($ m)

Local Reseller

($ m)

Telco ($

m)

Systems

Integrator ($

m)

Specialist

Outsourcer ($

m)

301.49 216.49 157.74 270.16 144.89 205.62

Hardware ($ m) Software ($ m) Services ($ m) Communications($ m)

Consulting ($ m) Other ($ m)

243.87 213.86 204.64 164.98 121.64 45.92

Total Software

Spend 2011

($ m)

Software

Licenses ($ m)

Support,

Maintenance

and Other

Software

($ m)

213.86 14

7.02 66.83

Total Services Spend

($ m)

Application

Development &

Integration ($ m)

Infrastructure Support

& Management ($

m)

Helpdesk & User

Support ($ m)

204.64 81.19 78.94 44.51

Total

Communic

ations

Spend

($ m)

Voice

Services

($ m)

Data

Services

($ m)

Converged

Services

($ m)

164.98 55.69 61.09 48.20

Total Consulting Spend

($ m)

Systems Planning &

Design Consulting

($ m)

Disaster Recovery &

Business Continuity

Planning ($ m)

Training, Education and

Other Consulting

($ m)

121.64 43.51 56.37 21.76

Source: Data Monitor

1,296.40

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IT Spend (2/2)

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Company ICT Spending Profile

ICT budget estimates for 2011 (in $m US)

Upper

limit1361.22

Lower

limit1231.58

The upper limit of the IT budget estimate represents the maximum expected IT budget

forthe company, estimated based on its demographic profile. Similarly, the lower limit

is the minimum expected IT budget forthe company.

ICT budget estimates for 2011 (as % of revenue)

Upper

limit2.6%

Lower

limit2.3%

ICT budget predictions for 2012 (as % of revenue)

Upper

limit3.2%

Lower

limit2.9%

2011 ICT budget by entity (as % of overall ICT budget)

Internal Budget 23.3%

External Budget 76.7%

Total 100.0%

Internal IT budget includes spending on staffsalaries, administrative overheads, and businesstravel. External IT budget includes all spending on third-party channels such as vendors,service providers and consultants.

2011 spending pattern by segment (% of external ICT budget)

Hardware 24.5%

Software 21.5%

Services 20.6%

Communications 16.6%

Consulting 12.2%

Others 4.6%

Total 100.0%

2011 spending pattern by channel (% of external ICT budget)

Product vendor 21.8%

Local reseller 15.9%

Telco 27.2%

Systems integrator 14.6%

Specialist outsourcer 20.7%

Total 100.0%

2011 ICT security budget (% of overall ICT budget)

Security Budget 15.1%

Source: Data Monitor

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IT Landscape By Function

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Generation Energy Supply Delivery Customer Service Shared Services

Process Control /Performance Management

Energy Trading & RiskManagement (ETRM)

Energy Management System(EMS) / SCADA

CIS Portfolio / Project Management

S SAP IS-U SAP

Optimization Meter Data Management Work and Asset Management CRM / Telemetry Finance/AdministrationSAPOracle

Siebel.Salesforce.Microsoft dynamics.SAP IS-U/CRM

SAPOracleeBusiness Suite

Work and Asset

Management

Load Forecasting Outage Management Complex Billing Human Resources Management

SAPOracle

SAP SAPPeopleSoft

Fuel Management Demand Response Field Force Enablement Legal/Regulatory Affairs

managementSAP

GIS SOA

Oracle

Metering / AMR Content

Management/Collaboration

Entrprise Business IntelligenceSAP

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IT Landscape Other Technologies

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Enterprise Apps

Websmart peoplesoft 9.0 SAP net waiver

Websmart peoplesoft 9.0 SAP net waiver

Custom ApplicationsDevelopment

SQL, XML, HTML, Ruby,

JavaScript, B2BWeb Apps SharePoint .NET

ASP.NET

SQL, XML, HTML, Ruby,

JavaScript, B2BWeb Apps SharePoint .NET

ASP.NET

Backend Systems(OS/DB)

Oracle DBA Oracle RDB IBM's DB2

SQL Server Oracledatabases

Oracle DBA Oracle RDB IBM's DB2

SQL Server Oracledatabases

Source:Job Portals, carriers at veolia casestudies:http://www.indeed.com/q-Veolia-Environmental-Services-l-Menomonee-Falls,-WI-jobs.htmlhttp://www.responsesource.com/releases/rel_display.php?relid=60291

Hardware/OS/System

IBM i ,AS/400 170s HP- UXX86 Linux servers

IBM i ,AS/400 170s HP- UXX86 Linux servers

OtherIT Applications & Products

Agora Integrated Managementsystem.

Customsoftware fromevolveIT

M2o city Win 200xCitrixMicrosoft terminalservices

Agora Integrated Managementsystem.

Customsoftware fromevolveIT

M2o city Win 200xCitrixMicrosoft terminalservices

Networking, Management &Security

CiscoroutersCiscoswitchedOracle 10g Recovery Manager(RMAN)

CiscoroutersCiscoswitchedOracle 10g Recovery Manager(RMAN)

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Key Solutions and Vendors Presence

NetMotionWireless

Avista Corp. hasdeployedmobile hardware andsoftware to field workers toenhanceutility workforceproductivity andincrease their

ability to betterserve customerneeds. The Mobility XE softwareisdeployed fromNetMotion Wireless.

Itron Inc.

Itron Inc. and Tropos Networks jointly developed Smart Gridsolution which has been chosen by Avista Corp. aspart ofits $38

million Smart Grid Demonstration Project in the city of Pullman, Washington, andin a nearby locality of Albion.

ForAvista, theimplementation of the OpenWay-Tropos smart grid communicationssolution will combine the two network

technologies, reducing the numberofdevices to bemanaged andsupported by Avista.

Theproject alsoenables Avista to centrally monitor thesituation and takequick actions forpoweroutages anddecide which DA

devices needrepairandmaintenance with the helpofreal-time communication provided to DA devices.

TeamQuestCorporation

TeamQuest Corporation is the globalleaderin IT Service Optimization (ITSO), specializing in Capacity Management software.

Avista Corporation isoneof the TeamQuest Customers to get helpin proactively improving servicedelivery andsupport best

practices.

9Source: Factiva

Microsoft Of i

Word Docu

Microsoft Off

Word Docum

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Competitors

10Source: OneSourceReport 2011

HP

HP Enterprise Services hassigned a seven-yeartechnology and applicationsoutsourcing renewal agreement

with Avista Corporation to help with itsongoing transition into a digitalutility.

HP tomanagemost ofitsmajorenterprisesystems as well asitsdata centerand workplaceenvironments.

HP will continue toprovide Applications Management Services forAvista's enterprise applicationsportfolio,

including its customerinformation and workmanagement systems. Underthe agreement, HP also will

provide Applications Modernization Services that will helpreplacesomeof Avista's custom applications,

improving efficiency and creating a path forAvista to continueoperating among thelowest cost utilitiesin the

United States.

HP also will continuedelivering Data CenterServices, monitoring andoperating about 500 Avista-owned

serversin the client'sdata center. Managed Mainframe Services will bedelivered fromHP'sdata centerin

Sacramento, Calif.

Avista usesHP Workplace Services toprovideend-usersupport of approximately 1,600 devices, including

PCs, notebooks and handhelds.

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Highlights/ Lowlights FY 10-11

What have we achievedsolast year.What went well and whatdidnt?

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Organization Chart

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KEY EXECUTIVES

Chief Executive Officer- Antoine Frerot.

Chief Finance Officerand ExecutiveVice-President - Pierre-Franois Riolacci.

Chief Operating Officerand SeniorExecutiveVice-President - Denis Gasquet.

Chief Executive Officerof theenergy servicesdivision - Franck Lacroix.

Chief Executive OfficerofVeolia Transdev - Jerome Gallot.

ExecutiveVice-President in chargeof the waterdivision - Jean-Michel Herrewyn

ExecutiveVice-President in chargeofHuman Resources - Jean-Marie Lambert.

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Organization Chart IT Executives

Mr.James M. Kensok - Vice President and ChiefInformation Officerof Avista Corp.

Dick Leavell - Information Technology Director

Jim Corder - Director, Information Technology

BillAbrahamse - Information SystemInformation Technology Project Manager

Mark Feichtner - Information Technology Director

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Current Relationship

Use Additionalslide to capture allmeetings heldso farand theoutcomes

OUR CURRENT CLIENT RELATIONSHIP

We view them: They view us:

Satisfied Client Strategic Partner

Dormant Client PreferredVendor

Dissatisfied Client Product Provider

No Relationship

Other:

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Customer Meetings

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HISTORICAL ACTIVITIES

KEY EVENT DATE ATTENDEES PURPOSE RESULT

Any key customermeetings at CXO level

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Service Offerings

What have weofferedso far?

What can beoffered next yearand why?

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OUR CURRENT SERVICE PRODUCTS

PRODUCT CUSTOMER PAIN EXECUTIVE SPONSOR CUSTOMER BENEFITS

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Opportunities - FY 10-11

Key Opportunitieslast year

By segment and who have won

If we havelost - why did weloose?

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Opportunity Date TCV Won By Why HCL

Lost

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Opportunities - FY 11-12

Current Funnel and Opportunitiesexpected

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Opportunity Service Line Create Date TCV Closure Date Probability

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Differentiators

Can be Segment wise What differently youplan todo this year

Differentiating Advantage Why Us (Feature/Capability):?

Strategic Benefit (Competitive advantage, market share, shareholdervalue, speed

survival, regulation, global expansion, growth, mergers and acquisitions):?

CulturalBenefit (Values, empowerment, changemanagement, employeemorale,

flexibility, global awareness):?

PoliticalBenefit (Peerrespect, recognition, satisfied boss, promotion, personal

agenda, job stability) (Who):?

OperationalBenefit (Processimprovement, timesavings, increasedproduction,

customerservice):?

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Targets

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Service Line Billing 10-11

USD Mn

Billing 11-12

USD Mn

Growth

10-11/11-12

Visibility Rationale

ERS

SAP

BPO

ETS + Downstream

Total

Revenue % of total

EE

EN

Total

REVENUE TARGET Actual Performance % Target

JAS'10 OND'10 JFM'11 AMJ'11 FY 10-11 JAS10 OND10 JFM'11 AMJ'11 FY10-11 JAS10 OND10 JFM'11 AMJ'11

JAS'11 OND'11 JFM'12 AMJ'12 FY 11-12

QoQ Growth Acheived in FY 10-11

QoQ Growth Forecast in FY 11-12

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Strategy & Rationale

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Account Structure The Team

22 22

ERS

SAP

BPOETS

Strategic Account Director

ERS IT

EE(Delivery Excellence Team)

SAP

XXX

BPO

XX

Oracle

XXX

ETS :

XXX

Customer Name

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Support Needed

Marketing

Delivery

Corporate

HR

???

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Thank You