Submitted to : submitted by:Mr.Anil sir Shreya Bansal(assistant prof, IMS, KUK) Roll no.43

7th semester

PPT ON FEEDBACK & 360-

DEGREE FEEDBACK

WHAT IS FEEDBACK?The process by which the information

about the results of an action is communicated to the source of the action.

A reaction or process to a particular process.

Characteristics of feedbackIt is focused on behaviour rather than on

person.It takes into account the needs of receiver

of the feedback.It involves sharing of information rather

than giving advice.It is well timed. In general immediate

feedback is most useful.

Types of feedback

Positive feedbackNegative feedback

Feedback process

observation

assessment

consequences

development

Functions of feedback1. GIVING FEEDBACK:a) Provides verifiable data about behaviour.b) Encourages collecting data from several

sources.c) Suggests alternatives to be consideredd) Improves interpersonal communication2. RECEIVING FEEDBACK:e) Increase self awareness.f) Increase sensitivity in picking up cluesg) Encourages openness h) Develops mutuality.

Sources of feedbackCustomersLeadersPeersSubordinatesFriends and familySurveysSocial networksBanksinvestors

360-DEGREE FEEDBACK360- degree feedback is a feedback mechanism where an

assessee is provided feedback from all people’s he interacts at work, i.e., his/her boss, peers, subordinates and customers.

Other names for 360-degree feedback are multi-rater assessment and feedback system , multi-source feedback, full-circle appraisal and group performance review.

Participants involved in 360-degree feedback are :a) Bossb) Team membersc) Customersd) Staffe) Selff) Peers.

DefinitionAccording to lepsinger, “ the (360-degree)

feedback process involves collecting perceptions about a persons behaviour and the impact of that behaviour from the person’s boss or bosses, direct reports, colleagues, fellow members of project teams, customers, and suppliers.”

PROCESSCommunication of process

Distribution of participant of

360 invitations

Nomination of respondents

( 1 week)

Completion of online

questionaries(2-3 weeks)

Processing of 360 degree

feedback reports

Feedback coaching sessions and development

planning

Re-assessment (6-18 months)

OBJECTIVESIdentify strengths and weakness.Promote developmentProvide a basis for personal decisionsAlign individual and organisational goal

ADVANTAGEGives well rounded feedbackHelps in relationship buildingAids self discoveryEconomicalHelps in career developmentImproves customer service

DISADVANTAGEDishonest feedbackTime consumingCostlyInconsistent interpretationLow moraleLack of clarificationMay lead to conflicts.