NEW INITIATIVES IN e GOVERNANCE

E GOVERNANCE - A PERSPE CTIVE Prabhat Kumar Gupta, M.Mathivanan,, Roop Chand, Vinod Johri, B.Rajaram, Vinita J. Menon & Deepak R.L.

e Governance National e Governance Plan Initiatives in Income taxChallenges Future initiatives- cloudCross country conclusions

The plan.

Meera Kushwaha, an AISECT VLE established her CSC at the Masurhai Panchayat of Jaisinghnagar block in Sagar district. She set up the necessary infrastructure for the CSC including internet connectivity, two computers, two printers, and a UPS. Meera had obtained an MP Online kiosk ID and password through which she delivers G2C services. Villagers visit herCSC Centre for submitting LIC premium, mobile top-ups and paying telephone bills.

Anil Paswan resides in Madhampur Block of Jehanabad district in Bihar. Prior to opening a CSC center, Anil used to run an Ayurvedic medicine shop through which he was earning Rs. 5000 per month. When he heard of the Vasudha Kendra Common Service Centre Scheme, he was keen to became a Village Level Entrepreneur. Anilsdream to increase his income came to reality by opening his CSC Centre. P. Dhatchayani- young businesswoman living in theTiruvannamalai district in the State of Tamil Nadu.Dhatchayani has been an advocate of e- Learning courses inrural Tamil Nadu ever since she became a Village LevelEntrepreneur. She had enrolled more than 25 students from hervillage for various courses. Around 15 of her students havesuccessfully completed the e-learning course and have receivedcertificates.

5 Is the use of an ICT-based tool for providing goodGovernance Serves as a strong catalyst for organizational change,viz. networking & collaboration Facilitates reengineering processes and integrated services to citizensOffers an opportunity for governments to reinvent themselves, get closer to the citizenry and upgrade the quality and range of their servicesMeaning of e GovernanceVision:Make all government services accessible tocommon man in his locality, through commonservice delivery outlets and ensure efficiency,transparency and reliability of the services torealize the basic needs of a common manNational e-Governance Plan (NeGP)

ParticipatoryCitizen-centric Accessibility ChoiceAccountabilityTransparencyEfficiencyResponsivenessPrinciples underpinninge Governance

E governance and people 5 Stages in Transforming PeopleIntegrated and enhanced access to government servicesClearly defined service levelsServices at the doorstep with substantial rural outreachIncreased EfficiencyEnhanced TransparencyImproved ReliabilityAffordable CostBridging the digital divideBENEFITS TO CITIZENS Focus on Public Service Delivery & Outcomes Process Re-engineering & Change Management are criticalRadically changes the way government delivers servicesCentralized Initiative, Decentralized ImplementationProject Implementation in Mission Mode: Build Capacities Effective Public Private Partnership is crucialStandardization of core policies & practices to ensure Integration of services Interaction between applicationsNeGP StrategyCENTRAL STATE INTEGRATEDMMPs Income Tax M/o Finance, Central Board of Direct Taxes Passport, Visa and Immigration M/o External Affairs, M/o Home Affairs MCA 21 M/o Company Affairs Insurance D/o Banking National Citizen Database M/o Home Affairs/Registrar General of India Central Excise D/o Revenue/Central Board of Custom & Excise Pensions D/o Pensions and Pensioners Welfare Banking D/o Banking E-Office D/o Administrative Reforms & Public GrievancesCENTRAL MMPs

Land Records M/o Rural Development Road Transport M/o Road Transport & Highways Property Registration D/o Land Resources/D/o InformationTechnology Agriculture D/o Agriculture Treasuries M/o Finance Municipalites M/o Urban Development & PovertyAlleviation Gram Panchayat M/o Panchayati Raj Commercial Taxes M/o Finance Police (UTs initially) M/o Home Affairs Employment Exchange M/o Labour & Employment E-District M/o Information TechnologySTATE MMPs

EDI : Min of Commerce & Industry E-Biz : Department of Industrial Policy & Promotion/DIT Common Services Centres: DIT India Portal: DIT/ DARPG E-Courts : Justice, M/o Home AffairsE-Procurement : Min of Commerce & Industry / DGS&DINTEGRATED MMPs State Wide Area Networks Minimum 2 Mbps connectivity up to Block level Implementation Options: Public Private Partnership or NIC BSNL Primary Bandwidth Service provider. Service Based FrameworkCommon Service Centres State Data Centre is the shared resource for consolidation of Data, Services, Applications & InfrastructureTo provide electronic delivery of G2G, G2C & G2B services and would help in better operations & management controlARCHITECTURE

THE STATESA unified portal of more than 5000 government websites developed by NIC under the integrated component category of NeGP.For accessing information about the Government For electronic delivery of citizen services For providing information about different sectors ofthe country Managed by a dedicated team at NICIndia Portal:[http://india.gov.in]

ServicesCreate Central Database and generate Unique ID for residents across the country Primarily for effective reach of social sectorbenefits.Unique Identity for BPL Families

THE *NPR*

19 defined services are available online e-Filing of Tax Returns Through Intermediaries Online Submission of Forms e-Filing of TDS ReturnOnline Payment of Taxes Through Select Banks PAN/TAN Application Filing,Issue of Refunds Through Electronic Clearance System etc

INCOME TAX Services Filing of Service Tax and Excise Returns e-Payments of custom duties automated clearance of courier consignmentselectronic filing of various applications for approvals/permissions.

Central ExciseCustoms & Service TaxNew project -- Comprehensive Modernization ofLand Records (CMLR) has been conceptualisedIdentified 14 services like integration of textualand spatial land records data integration of registration and mutation processesAutomatic updating of land records providing conclusivetitle to land owners, etc.

Land RecordsLack of Integrated Services:Most of the e Governance Services are not integrated Lack of Key Persons:eGovernance projects lack key persons, not only from technological aspect, but from other aspects as well.Population: Establishing Person Identities. No unique identity of a person in India. Apart from this, measuring the population, keeping the database of all Indian nationals & keeping it updated are some other related challenges.Different Languages:A challenge due to the diversity of the country. Ensuring eGovernance in local language is a big task to achieve.

CHALLENGES TO SCALING UPCLOUDSNATIONAL CLOUD SERVICE IaaS- Infrastructure as a service PaaS -Platform as a service SaaS software as a serviceFUTURE INITIATIVES IN E LANDSCAPE

Open data Mobile Apps Shared digital services Digital customer service Performance and satisfaction measurement Security and Privacy

DIGITAL GOVERNANCE IN DEVELOPED WORLD

THE WHITE HOUSE INITIATIVE

OPEN DATA THE FIRST STEP

WE ARENT BEHIND ..

THE SECOND STEP .APPS

NEXT STEPS...CUSTOMER SERVICE

ARE WE THERE ??

ARE WE THERE ??

TRANSPARENCY LEADS TO ACCOUNTABILITYCITIZEN - PRIVACY CONCERNS

DATA APPS- PUBLIC SOLUTIONS

DATA- APPS PUBLIC SOLUTIONS

PUBLIC SOLUTIONS - CODING

BEYOND GREETING CARDS.

FIND REAL SOLUTIONS

TRILLION DOLLAR OPPORTUNITY..

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