Power Platform HCL Capability Deck - Microsoft Azure

Power Platform – HCL Capability Deck

Nov 2020

2 | Copyright © 2020 HCL Technologies Limited | www.hcltech.com

Practice Overview


OUR DIGITAL SERVICE OFFERINGS

Digital

Consulting

Data &

Analytics

Digital

Applications

& Platforms

Agile Program

Management

Experience Design

& Design Thinking

Business & Process

Consulting

Employee

Experience

Business

EfficiencySaaS(Salesforce, Workday,

ServiceNow,

MS Dynamics)

Customer

Engagement

Platforms

Consumption-based

Analytics

Data Science

Applied AI

Adaptive Data

Platforms

Intelligent Data

Management

Organization Change Management

Digital Prioritization

Application

Modernization

& Migration



D i g i t a l Tr a n s f o r m a t i o n Te n e t s

Business User

EmpowermentSkill Assessment

and Upgrade

User Experience

& Usability

Citizen Dev

Services

Change Mgmt. &

User Adoption

Self-Service

Enablement

Powered by Power

Platform, & Others

Citizen development

is a new-normal for

all scale digital

journeys. Our

balanced approach

enables business

while protecting IT

concerns.

FENIX 2.0 & SEEM

Approach to User

Adoption

HCL’s FENIX 2.0 -

Digital

Transformation for

different treatments

to different sets of

apps in the journey,

Ovserve2Act &

SEEM

CoE as a Service

& Co-innovation

Supports Business

Communities with

ROI definition,

Hackathons, setting

up SIGs/ COPs and

provides

experiments as a

service (MVP/POC)

Academy &

Kalibre

Scaling of Digital

journey calls for skill

upgrades. We offer a

couple of tools that

we deploy – one,

Academy & two,

Kalibre, for

assessments

Self-Service BI &

ASM 2.0

We enable Data

Democratization,

Subscription

services and self-

service BI for

business insights at

the speed of

business.

NeXus Framework

Design-thinking

Workshops

Puts customer

experience at the

heart of product

experience: Evaluate

& Define | Ideate &

Innovate | Design &

Develop | Build &

Deliver



A p p l i c a t i o n M o d e r n i z a t i o n Te n e t s

DevSecOps for

built-in Efficiency

& Security

Data

Modernization &

Data at Scale

Application

Landscape

Rationalization &

Integration

Data Quality

& Governance

DNA’s Data First

Approach

We enable Data

personas – Data

Scientists, Stewards,

Suppliers and Data

Consumers to

achieve success

based on their

individual KPIs

PRIZM & DIET

Pathways

Prizm helps in IT

Planning and

Application Portfolio

rationalization

process along with

DIET framework -

Disrupt, Innovate,

Extend & Transform

EAZe, CALM &

App 360

EAZe framework

measures Azure

Maturity following

DORA principles

while CALM & App

360 offers

automated data-

driven app insights

Application

Portfolio

Discovery &

Assessment

Analytics Pathways

Framework for Data

& Analytics

It starts from Dis-

covery of Business

Drivers and, through

Workshop and

Evaluation, ends at a

Roadmap definition

mapped to

capabilities

SEA Approach

HCL follows AVP

approach – Analyze,

Visualize and

Productionize. SEA

– Simple, Engaging

and Actionable user

data experience is

the goal

Data

Visualization

FENIX 2.0, ADC.Net

iLit-DC and iPaaS

It is a Digital

Transformation

framework covering

Business Experience

Design, Organization

Agility, Tech. & Arch,

Digital Execution &

Data First


App Mod on Power Platform – A Practice Overview

GOLD CERTIFIED

PARTNER

Years of Microsoft

Partnership30+ Power Platform

Consultants On Staff500+ Projects successfully

delivered on Power Platform60+

Support

Services

CoE As a

Service

Consulting

Services

Implementation

Services

Exclusive HCL Microsoft

Business Unit designed to

accelerate innovation and digital

transformation for our customers

Award winning MS

partnership – Microsoft Certified

Power BI Partner

Rated as leader by IDC FY’19 for

Microsoft Power BI implementation

Recognized as MS Azure Expert

MSP delivering end-to-end

services to enterprises covering

consulting, migration, and

operations

Exclusive HCL- MS customer

innovation centers showcasing

multiple joint offerings,

Accessibility and Usability Lab, and

Lab 21 powered by Microsoft AI

platform

Certified

Experts150+


Power Platform Service Catalog


What our Customers need and how we help them

Critical Factor Power Platform Fitment Gap

Intuitive, No-Code App Dev

Power Apps - Canvas Apps / Model driven apps, with many

OOTB Power Flow templates and connectors. Power Platform is

a leader in Gartner Magic Quadrant

Need to design and implement custom Apps, flow templates

and connectors

Easy User Adoption Has potential features for easy adoption Need to be uplifted through some user adoption monitoring

Responsive web/mobile Biz Apps OOTB Responsive apps through Model Driven apps Need expert analysis to decide on appropriate app design

Canvas apps are not responsive by default

Power User as Citizen Developer Power Apps, Power BINeed to train Power users

Need to monitor their apps for adoption

Enterprise BPM in a single platformPower Automate with connectors available to orchestrate

across various industry standard products

Need expert guidance to design / orchestrate the process, on

best fit connectors, on custom connectors

Turn data into actionable insights OOTB activity Monitoring and logging, intuitive BI dashboardsNeed expert advice to extract useful insights

Need experts design powerful BI dashboards

Common Data Model and

ManagementCDS

Expertise required in CRM space to rightly leverage existing CDS

entities/tables or to design new entities

GovernancePower Platform Capacity / Licensing model, resource level

permissions, power shell scripts, Admin analytics

Need expert team guidance to define Governance model and

ensure adherence

Security and Compliance Data loss prevention policies, Compliance Audit logs Need to define and configure such policies

Hyper Automation Power Virtual Agent, Power Automate Desktop - RPA

Best practices need to be defined by experts

Not all Power Platform features are integrated OOTB with tools

like Azure DevOps

Digital-Physical DivideMS Dynamics 365 Remote Assist, Dynamics 365 Guide,

New Mixed reality Power Apps capabilities

Need Dynamics expertise

Mixed reality Power Apps are yet to be released for public usage


Needs & Pains on Power Platform

➢ Too dependent on IT team for simple business

application needs

➢ Sunset of existing legacy system / existing

workflow tool –

• Unable to decide on target platform

• How long will it take to move?

➢ What benefits do I get by moving to a platform like

Power Platform?

➢ Will the Power Platform look & feel / UI be suitable

for my business / end users?

➢ Can you help us to understand application

usage trend and optimize my Application portfolio?

➢ Can you suggest us which Applications in

my portfolio can be transformed into a

low code / no code platform?

➢ Need guidance on governing multiple platform

➢ Is Power Platform compliant to my

country / region specific policies?

➢ Data everywhere - We have lot of data but

no proper tool / approach to visualize

in a unified contextual way

During After

➢ Huge Code Maintenance - ~10K LoC for a typical

business application

➢ Integration Nightmare – no common pattern

followed across teams – leads to duplicate code

and un-standard ALM

➢ Orchestration chaos – no standard approach

followed – leads to multiple interfaces and

services

➢ Can you help me transform / migrate from different

legacy systems?

➢ Can you help me design user friendly Apps,

dashboards?

➢ Can you help me migrate data from sunset tools /

products to Power Platform database?



➢ Do you have readymade dashboards /

BI components which can be reused ?

➢ Can you help us speed up Power Platform

development through reusable flows / connectors

/ apps?

➢ Can you help me automate Power Platform

Deployment process?

➢ How do you know whether my ROI is good with

Power Platform?

➢ How do I know whether my users are happy

with

new Power Platform transformation?

➢ How do I know quality issues/ bottlenecks

across

Power Platform implementation of my

organization?

➢ Can you help me scale-up development

resources?

➢ Can you help me train my business users to

become a Power User?

Before


Bootstrapping Challenges

➢ Too dependent on IT team for simple business

application needs

➢ Sunset of existing legacy system / existing

workflow tool –

• Unable to decide on target platform

• How long will it take to move?

➢ What benefits do I get by moving to a platform like

Power Platform?

➢ Will the Power Platform look & feel / UI be suitable

for my business / end users?

➢ Can you help us to understand application

usage trend and optimize my Application portfolio?

➢ Can you suggest us which Applications in

my portfolio can be transformed into a

low code / no code platform?

➢ Need guidance on governing multiple platform

➢ Is Power Platform compliant to my

country / region specific policies?

➢ Data everywhere - We have lot of data but

no proper tool / approach to visualize

in a unified contextual way

Before How do we help?

Promoting Business Users as Power Users through Hackathons, skill assessment through Kalibre

and training them through Academy Hub

Empowering users through HCL Power Platform self-service Power Apps and Power BI

Application portfolio assessment and rationalization through PRIZM and DIET framework

Design Thinking through NEXUS Framework

Guiding on right operation model / delivery model and skillset mix through FENIX 2.0 framework

Advantage Power Platform Transformation Framework (APPTRAF) – guidelines /

techniques / best practices based on our Power Platform experience

Advantage Power Platform Estimation Template (APPEst)– to implement Power Apps / Flows and

to design connectors, to transform from a legacy system to Power Platform, to transfer data

Advantage Power Platform Governance Framework (APPGov)


Implementation Challenges

➢ Huge Code Maintenance - ~10K LoC for a typical

business application

➢ Integration Nightmare – no common pattern

followed across teams – leads to duplicate code

and un-standard ALM

➢ Orchestration chaos – no standard approach

followed – leads to multiple interfaces and services

➢ Can you help me transform / migrate from different

legacy systems?

➢ Can you help me design user friendly Apps,

dashboards?





➢ Do you have readymade dashboards /

BI components which can be reused ?

➢ Can you help us speed up Power Platform

development through reusable flows / connectors

/ apps?

➢ Can you help me automate Power Platform

Deployment process?

During How do we help?

Identify critical functionalities and transform them to Power Platform through (APPTRAF)

focusing on Power Apps / Power Flow Patterns and best practices

Leverage HCL Accelerators and re-usable Power Apps / Flow Templates / Connectors – reducing code base

Streamline existing / required Integration patterns and map them to Power Flow Patterns

Manage repository of flow templates and Connectors to meet Orchestration needs of the engagement

Leverage APPTRAF to transform from

legacy stack to Power Platform stack

Leverage HCL assets Power BI Cockpit / CxO Dashboards

Migrate data from legacy to Power Platform

Leverage Advantage Power Platform DevOps Framework (APPDevOps) to automate deployment of

solution aware Power Apps / Flow / Connectors across different environments

Leverage HCL Application 360 tool to have a wholistic view of an engagement / portfolio – unified view of

existing sprints / backlogs / team velocity / DevOps metrics


Post Implementation Challenges

➢ How do you know whether my ROI is good with

Power Platform?

➢ How do I know whether my users are happy with

new Power Platform transformation?

➢ How do I know quality issues/ bottlenecks across

Power Platform implementation of my

organization?

➢ Can you help me scale-up development

resources?

➢ Can you help me train my business users to

become a Power User?

After How do we help?

Leverage Application 360 providing insights of overall project health across project plan,

DevOps, team velocity etc.

Leverage Observe2Act to observe usage trend of various apps/flows and services

Leverage Kalibre to assess skillset of various resources

Leverage AcademyHub to manage and monitor various training programs

for different level of resources

Leverage Adoption Monitoring Service to track user adoption and provide recommendations

for better adoption


Designed Portal

Apps / Canvas

Apps for managing

service requests

Offline access for

field engineer

Designed

Environment

strategy for

QA/UAT and Prod

Development focus - US-based Public Utility Services Company

Training & Adoption

Release

Scale Execution

Execute

Proof of Concepts

Prove Train

ReleaseArchitecture Consulting

Consult

Solution Approach & Estimation

Roll-out Plan

Phased

Deployment Plan

Leveraged PP ALM

PS scripts

Provisioned New

environments

Configured PP

Admin Center

Defined DevOps

process

Leveraged FENIX

2.0 Model

Built PP solution at

scale (core/flexi

teams)

Leveraged APPTRAF

and built Reusable

flow templates /

connectors

Defined DLP policies

Defined conditional

access

Designed Power BI

dashboards to

visualize service

Engineer workload /

customer

satisfaction –

leveraged Power BI

Cockpit

Designed UX

mockup reflecting

Power Platform look

& feel

Firmed-up on

Estimation and

Phased roll out plan

using APPEst

->Revisited

Solution based on

PoC outcomes

->Finalized on

technical fitment

for key

requirements

Validated

ProfitRhino

Integration

Identified Issues &

workarounds with

SAP Connector

Finalized on hand

shake between

PowerApps and

Power Flow

Finalized on

accessing on-prem

data

Finalized on Data

exchange pattern

bet. Power Apps

and SAP for data

fetch and update

Kalibre – skill

assessment

Academy Hub –

training

Hackathons

Joint Hands-on

Training Labs

Monitored User

Adoption through

Observe2Act

Documented Key

business process for

Service Engineer

Personas

Design Thinking

Workshops through

NEXUS Framework

Provided guidance on

securely integrating

with ProfitRhino

Guidance on

Monitoring service

access

Leveraged SAP

Connectors

Designed Flow

Templates

Configured DLP

Policies

Employee Experience: For Field Service Engineers to track and update service requests from mobile devices

Firm up Approach

and Timelines

Deployed Solution-

aware Canvas apps /

flows

Leverage

AppDevOps

Framework and App

360 for DevOps

Leveraged APPGov

to configure PP

Monitoring /

Governance ToolKit

Business Team

Communication

Defined Change

Management Plan

Provided Guidance

on Orchestration

and Integration with

3rd party tool

(ProfitRhino)


Prioritized list of initiatives

Process Transformation

Application Transformation – ADC .Net / iPaaS / APPTRAF

Decommission / Archival

Financial pro-formaChange Management Plan

Deployment plan -APPDevOps

Process and Technology Solution Fitment

Power Platform Technology Architecture

Prepare Business Case

Transformation Approach

Short Term & Long-Term Improvement Plans

Technology Roadmap

Benchmarking of process, people, technology capabilities

Prioritize needs

PoCs to integrate with backend

Short Term and Long-Term Improvement Opportunities / Recommendations

Identify gaps / areas needing immediate attentionLeveraged APPTRAF to decide on right tool to transform / migrate to Power Platform

Define Future state

Analysis of Process, UX, User, Technology, Architecture, Capabilities & Constraints

Define Key Business Capabilities

Business Experience Design for personas through NEXUS

Identify required Process, People and IT capabilities through FENIX

App Discovery and Rationalization through PRISMBusiness Process/Functions Decomposition

IT Landscape –Apps, Infra, Technology, Tools, IT practices

People skills

Understand current process flow for rewards and map against Power Flow

Execute Initiatives

By prioritizing Quick wins

Technical Blueprint

Benefits Realization

Academy Hub -User Training

Elevate users to Power User level through Hackathons and Kalibre

Management Guidance on Business Drivers & Expectations for rewards receipts app

Conduct Kick Off Meeting

Transformation focus – UK-based Data & Information Company

Craft

Where to Focus?

Firm up Approach

and Timelines

Analyze

Current State

eXplore Transform

Which Solution?

Energize

Final Approach

Team Mobilization

Business perspective

Execution and Programme

Management

Experience driven Transformation through creation of a Rewards Receipt application for different geos of Europe

Agree on Schedule, Timelines, Stakeholders, Project Plan and Governance


Power Platform Development Accelerators

• Mobile friendly Power App designed for a US

based public utility company with most

common elements of a service request for

natural gas / electricity.

• An overarching framework built on the

Microsoft BI platform for an Australian

Bank, to meet the CFO requirements from

strategic and operational planning to risk

and regulatory compliance

• A collection of Power BI Templates provided

to end users with themes, standard

templates, Solution Based Templates,

Domain Based Templates and Custom

Visualizations for a quick customer

experience

• Reused and customized for our various

premium customers

On call Service

Request App Project Tasks Generator

CXO DashboardsPower BI cockpit

• Customized Power Automate flow template

designed for a leading health and human

services, to generate specific set of tasks for

each new project / new user story on Azure

DevOps

• Canvas App template to track innovative

ideas / PoC solutions

• Being development for an innovation

wing of a Swedish multi-national

manufacturer

Solution Tracker App


Power Platform Transformation Trends – Most Common Paths

From InfoPathFrom SharePointFrom Dot NetTypical need to tansform simple web applications to Power Platform with less code maintenance overhead and out of the box integration capabilities

From Lotus Notes From Legacy PBI

MS support for SharePoint 2010 (workflow stopped already stopped) will be stopped by April. Customers prefer Power Platform as the next option.

Extended support for InfoPath 2013 will end 6 years (2026).MS has recommended to move all InfoPath forms to Power Apps

Customers who were moving from Lotus Notes to SharePoint are now moving to Power Platform as SharePoint support is drastically getting reduced

To reduce infra overheads customers are preferring to move away from on-prem Power BI setup to O365


Advantage Power Platform Governance (APPGov) Framework

Ensure right platform resources are accessed by

right users

EnvironmentStrategy

• Environment Strategy Guidance

• Performance and Compliance

• Organizing Platform resources in logical partitions

• Guidance on Power Platform ALM

• Guidance and best practices to monitor and manage Environments

Licensing Strategy Capacity Governance Security GovernancePlatform Adoption

Governance

• Guidance on best fit license option for given setup (per-user / per-app license)

• Template based licensing estimation on storage, add-on capacity

• Guidance on pro-active review and monitoring of licenses acrossenvironments / projects

• Tracking API usage per user basisacross Apps / Flows

• Proactive monitoring of API usage limits

• Tracking CDS capacity

• Guidance to power user community and admins

• Guidance to App Makers to design solutions within limits

• Guidance on 5 layers of Power Platform security

• Guidance to track users accessing through built-in roles and external user access

• Guidance on DLP policies

• Self-service provisioning ofPower Platform Environment

• Tracker - Apps and Flows tracker to monitor and report apps / flows published by Power Users in a period

• Common repository reference

• Knowledge Base capturing steps / learnings of Power Users

Ensure Licenses are properly utilized and

managed

Ensure Power Users and App makers to play within

the capacity limits

Ensure security across all layers of Power Platform

Ensure Empowering Users as Power Users is more

useful than painful

* - MS Power Platform CoE Starter Kit will be used to gather various insights of current setup and APPGov will be useful for pro-active guidance and remediations


Advantage Power Platform Transformation Framework (APPTRAF)

Ready made apps leveraging Power App Patterns

Ready to use flows matching with Power Flow Patterns

Transformation Assessment Framework • helps in assessing source systems like Lotus Notes, SharePoint 2010 • guides on different aspects to consider for assessing the source platform• Assists in arriving at transformation approach

Transformation Estimation template – A Power Apps based tool leveraging Calculation Pattern to automatically provide high level estimation for each transformation approach

ChecklistFAQ Based

Guidance Best PracticesTool based Assessment for LN

Tool (NPMS) based

Assessment for SharePointDriven by Power Virtual Agent

NPMS

http://npms.azurewebsites.net/


Transformation Options

Transform with

customization• Leverage our Accelerators

• Ready to use PowerApps (based on patterns) and Power Flows

Data Migrate• HCL Notes Point Migration Suite – to migrate data from LN

• HCL Sketch tool to assess, migrate data

Rewrite• Flow templates, Custom Connectors

• Advantage Power Platform DevOps for deployment

Co Existence• Leverage Connectors to connect with SharePoint 2010 / 2013

• Transform SharePoint workflows to Power Automate flows

Lift / Shift • Not applicable for Power Platforms

APPTRAF Approaches


Operations business process Differentiated business process ( Experimental technologies and Use cases)

tech

no

log

ies t

o r

eti

re

or

exp

eri

men

tta

rget

scale

tech

no

log

ies

Conventional Programs (Established technologies) Transformation Programs (Modern and Established technologies)

Q3 | Build to Change

Q4 | Run to RetireQ1 | Disrupt to Succeed

OPERATING MODEL

Converged Ops, SRE model

GOVERNANCE

Velocity, Customer Satisfaction

DELIVERY MODEL

XP, SCRUMban, SAFe,

BusDevOps

PEOPLE SKILLS

Lead, Principal

LOCATION

Onsite (80%) & Nearshore (20%)

COMMERCIAL MODEL

T&M, FPP, Gain share

OPERATING MODEL

Co-innovation lab ( idea lab,

Collaboratory foundry)

GOVERNANCE

Idea realization index

PEOPLE SKILLS

Lead, Principal

LOCATION

Onsite

COMMERCIAL MODEL

Gain Share, Outcome based

DELIVERY MODEL

Extreme Programming

(XP), BusDevOps

DR

IVE

R

Exp

erie

nce C

entr

icD

RIV

ER

Mark

et

Diffe

rentiatio

n

DR

IVE

R

Relia

bili

ty a

nd S

usta

ina

bili

ty

DR

IVE

R

Eff

icie

ncy,

Cost

Reduction

OPERATING MODEL

Integrated Ops

GOVERNANCE

Velocity, Quality

DELIVERY MODEL

Distributed Agile, Full/DevSecOps

PEOPLE SKILLS

Engineer, Lead, Principal

LOCATION

Onsite (50%), Nearshore (20%)

& Offshore (30%)

COMMERCIAL MODEL

T&M, FPP, Outcome based

OPERATING MODEL

Segregated Ops

GOVERNANCE

Incident/Cost reduction

DELIVERY MODEL

Existing Nestlé Practices

PEOPLE SKILLS

Engineer, Lead

LOCATION

Onsite (10%) & Offshore (90%)

COMMERCIAL MODEL

FPP, Managed T&M

SFIA

Q2 | Innovation @ Scale

One Team, Common Objectives, Collaborative Work Culture, Structured Governance

SFIASFIA

SFIA

Level 1

Level 2

Level 3

Level 4

Level 5

SFIA

Framework

Level 6

Level 7

Level 1

Level 2

Level 3

Level 4

Level 5

SFIA

Framework

Level 6

Level 7

Level 1

Level 2

Level 3

Level 4

Level 5

SFIA

Framework

Level 6

Level 7

Level 1

Level 2

Level 3

Level 4

Level 5

SFIA

Framework

Level 6

Level 7

AI/ML based data discovery and exploration

Platform Migration Constructs

Self-Service Analytics / BI

Analytics Pathways

APPTRAF Framework

Use Case aligned Flow Templates and Connectors

User Adoption Monitoring

AI / ML enabled Power Platform Management

Power Apps as a Service

Orchestration As A Service

Power Virtual Agent as a Service

APPGov Framework

Transformation / Migration As A Service

Data Archival As A Service

Co-existence As a Service

APPDevOps Framework

FENIX 2.0 model helps scale digital


Power Platform Adoption Monitoring Service


Observe2 Act

Observe2Act refers to insights on how the end-end spectrum of IT and Business Services are monitored, analyzed and actioned


App 360 – Platform to Execute Modernization Programs

Reliable ALM Execution

Cost Saving

Improve Productivity

Early Detection of Risk

Consistent & Unified Project ViewProject Initializationwith HCL Best practices and

pre-built components & templates

Integrated view of

Overall Project Healthall key element of health in one place

Project InsightsAlerting for Key health Indicators

Chatbot assisting for Tips, Q&A (NLP)

Persona based ReportingGreater visibility into ALM to

different project stakeholders

Self Healing FrameworkCapability to detect and

restart the services as they fail

AI for Predictability AI & ML for predictability in Delivery,

Cycle Time and Potential Risks

Customizable Widgetssingle snapshot of key metrics

Bringing Engg aspects into ALMby provisioning, code generators,

pipeline automation, etc.

BENEFITSProductivity, quality of code and process improvement

Risk reduction andbetter mitigation planning

Improvement in Overall Quality of Code & Processes


Academy for Power Platform

Academy Features:

• Resource Onboarding (with

Onboarding Checklist)

• Resource Training

• Skills Upgrade through

centralized KM and FAQ

• Skill Progression Tracking

• Manage Roles and Access

centrally

• Skill Maps

• Reports on • Training Report• Training Assignment Report• User Training Report• Role based Training Report• Checklist Report• Candidate Skill Map• Account Skill Maps


Training and Education services

First-level filtering of right training needs for Power Platform through online

challenges or hackathons

Evaluation and assessment of filtered trainees around Power

Apps, Power Flow, Power Automate and

Virtual Agents

Orientation and training for selected trainees. Content of the Power

Platform training will be inline with customer

requirements

Team dynamics evaluation and

reaction to stress and timelines evaluation

Customized unified view of contextual trainings for various

personas through HCL Academy Hub

KalibreTM

Assessment

ToolTraining

Customer

Academy

Automated

Assessments /

Hackathons

Hackathon(s)

Get continuous feedback from trainees to measure the quality of training Interaction with trainees through Power Virtual Agents / BoTs

Re-evaluate

Expert

Proficient

Competent

Adv. Beginner

Novice

Expert

Senior

Junior

Mix

5%

15%

55%

25%

5%

Dreyfus skill competency model for a typical Power Platform Engagement


Customer

Service PortalCSR Tracker

Demo showcasing a service request

being tracked to closure through

Power Apps/ Power Automate

Solution Tracker

ApplicationSolution Tracker

Demo showcasing Power Apps

capabilities to track and share

various solutions

Covid Personal

AssistantCovid Assistant

App to guide user on Covid

prevention, assist on Doctor

Appointment and chat based

assistance through Power Virtual

Agent

Power Platform Demos

https://advantageazstorage.blob.core.windows.net/dnapowerplatform/CSRTrackerPP.mp4

http://advantageaz.azurewebsites.net/#PowerAppPOCTrackerVideo

https://teams.microsoft.com/_#/files/General?threadId=19%3A83ecb3f87c454b28a576728b0b76ce18%40thread.tacv2&ctx=channel&context=General&rootfolder=%252Fsites%252FDNAPowerPlatformDemos%252FShared%2520Documents%252FGeneral


Thank You


MS Relationship

$1.5 BnECOSYSTEM

30+YEARS

360o

PARTNERSHIP

GTM PARTNERSHIP

▪ Workplace of the Future , NGDC, - End to End Services

includes implementations, Rollouts, upgrades, and

migrations covering Win 8/Office 2013, Share Point,

Dynamics CRM & AX, Azure, Office 365, Advanced

Analytics, Azure, etc.

▪ Vertical solutions.

PREFERRED STATUS

▪ Amongst the select Global alliances managed by global

teams.

▪ Global System Integrators for MS Dynamics

▪ Part of SharePoint Partner Advisory council

OEM PARTNERSHIP

▪ HCL Group is one of the largest OEM Partner of Microsoft

PREFERRED STACK

▪ HCL is a key EA customer of Microsoft

▪ HCL Internal Productivity Platform, Workplace

Collaboration / Communication and Wiki Portal run on

Microsoft technology

IT/ENGINEERING

▪ R&D Partnership across products in the MS Stack

▪ Services to MSIT across Infrastructure, CRM and other

key applications

IPS/FRAMEWORKS

▪ Customer Experience Management Solutions.

▪ NGDC leveraging MS stack

▪ Workplace of the Future

▪ Predictive iTSM, Service 360 Chain Analytics on Azure

Data & AI

▪ Azure based solutions – SAP on Azure, Azure IaaS, Azure

PaaS (Socialytics and Risk operational Analytics). GOLD CERTIFIED PARTNER


29

• FENIX 2.0

Copyright and Confidential HCL Technologies

Support

Support Business Users

with KBs, FAQs and

Demos of relevant areas

and seek feedback

Enable

Enable Business with

Training materials and

opportunities to upgrade

digitall skills

Engage

Engage key end-users

throughout the App

lifecycle to enable them to

share useful feedback

Measure

Measure performance against

set goals/KPIs and determine

course correction and

recalibrate KPIs.

SEEM – Our Adoption Framework

Power Platform HCL Capability Deck - Microsoft Azure

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