Power of N: Redundancy in the World of IP Recording

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Power of N: Redundancy in the World of IP Recording. Discover the criteria one of the largest financial institutes considered when assessing their redundancy options for IP recording. Presented By: Scott Montgomery and Todd Folkes. Customers are demanding higher availability and uptime - PowerPoint PPT Presentation

Transcript of Power of N: Redundancy in the World of IP Recording

Page 1: Power of N: Redundancy in the World of IP Recording
Page 2: Power of N: Redundancy in the World of IP Recording

Power of N: Redundancy in the World of IP Recording

Discover the criteria one of the largest financial institutes considered when assessing their

redundancy options for IP recording

Presented By:Scott Montgomery and Todd Folkes

Page 3: Power of N: Redundancy in the World of IP Recording

Why is Redundancy Necessary?

• Customers are demanding higher availability

and uptime

• Business Requirements

• Service Level Agreements

• Regulatory

• Financial

Page 4: Power of N: Redundancy in the World of IP Recording

Redundancy

• Physical

• Software

• Maintaining

Page 5: Power of N: Redundancy in the World of IP Recording

Physical Redundancy

• Component Level

• Raid Arrays

• Raid 1, Raid 0 + 1, Raid 10, Raid 5, Raid 6

• Redundant Component

• Memory Modules

• Power Supplies

• Network Cards

• Server or Appliance Level

• Data Redundancy

Page 6: Power of N: Redundancy in the World of IP Recording

IP Recording - Interception

Contact Center PBX/ACD/Switch

Ethernet Switch

Span Port/VACLs/Port

MirroringVoIP Load Balancing Appliance

VoIP Recorder 1 VoIP Recorder 2

Page 7: Power of N: Redundancy in the World of IP Recording

Load Balancing of Call Recording

Contact Center PBX/ACD/Switch

Ethernet Switch

Span Port/VACLs/Port

Mirroring

VoIP Load Balancing Appliance

VoIP Recorder 1 VoIP Recorder 2 VoIP Recorder 3

Page 8: Power of N: Redundancy in the World of IP Recording

Redundant Data Source

Contact Center PBX/ACD/Switch Ethernet Switch Ethernet Switch

2 - Span Ports/VACLs/Port

Mirroring with Redundant Data

IP Link Protector IP Link Protector

VoIP Load Balancing Appliance

VoIP Recorder 1 VoIP Recorder 2

Page 9: Power of N: Redundancy in the World of IP Recording

Redundant Load Balancing Appliances

Ethernet Switch Ethernet Switch

IP Link Protector IP Link Protector

VoIP Load Balancing Appliance 2VoIP Load Balancing Appliance 1

Contact Center PBX/ACD/Switch

VoIP Recorder 1 VoIP Recorder 2

2 - Span Ports/VACLs/Port

Mirroring with Redundant Data

Page 10: Power of N: Redundancy in the World of IP Recording

Software Redundancy

• Synchronizing

• Databases

• Application Failover

• Clustering

• N + M

• N + N

Database Clustering

Page 11: Power of N: Redundancy in the World of IP Recording

N + M VoIP Recorders

Contact Center PBX/ACD/Switch

Span Ports/VACLs/Port

Mirroring with Redundant Data

Ethernet Switch

VoIP Recorder 1 VoIP Recorder 2 VoIP Recorder M

Integration Services

Page 12: Power of N: Redundancy in the World of IP Recording

N + N VoIP Recorders

Contact Center PBX/ACD/Switch

Span Ports/VACLs/PortMirroring with

Redundant Data

Ethernet Switch Integration Services

VoIP Recorder 1 VoIP Recorder 2 VoIP Recorder 1A VoIP Recorder 2A

Recording same calls as first set of VoIP Recorders

Page 13: Power of N: Redundancy in the World of IP Recording

Redundant Integration Services

Contact Center PBX/ACD/Switch

Span Ports/VACLs/PortMirroring with Redundant

Data

VoIP Recorder 1 VoIP Recorder 2 VoIP Recorder M

Redundant Integration Services

Integration Services

Ethernet Switch

Page 14: Power of N: Redundancy in the World of IP Recording

Maintaining

• Don’t over complicate and/or over design

• System monitoring

• Failure Notification

• Monitor System Health

• Regular Scheduled Testing

Page 15: Power of N: Redundancy in the World of IP Recording

What is the right amount?

• Recording Configuration

• Interception

• Service Observe

• Single Step Conferencing

• Duplicate Media Streaming

• Infrastructure and Environment

• Business Needs

Page 16: Power of N: Redundancy in the World of IP Recording

Questions?


Power of N: Redundancy in the World of IP Recording

Power of N: Redundancy in the World of IP Recording

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