Power of N: Redundancy in the World of IP Recording
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Transcript of Power of N: Redundancy in the World of IP Recording
Power of N: Redundancy in the World of IP Recording
Discover the criteria one of the largest financial institutes considered when assessing their
redundancy options for IP recording
Presented By:Scott Montgomery and Todd Folkes
Why is Redundancy Necessary?
• Customers are demanding higher availability
and uptime
• Business Requirements
• Service Level Agreements
• Regulatory
• Financial
Redundancy
• Physical
• Software
• Maintaining
Physical Redundancy• Component Level
• Raid Arrays
• Raid 1, Raid 0 + 1, Raid 10, Raid 5, Raid 6
• Redundant Component
• Memory Modules
• Power Supplies
• Network Cards
• Server or Appliance Level
• Data Redundancy
IP Recording - Interception
Contact Center PBX/ACD/Switch
Ethernet Switch
Span Port/VACLs/Port
MirroringVoIP Load Balancing Appliance
VoIP Recorder 1 VoIP Recorder 2
Load Balancing of Call Recording
Contact Center PBX/ACD/Switch
Ethernet Switch
Span Port/VACLs/Port
Mirroring
VoIP Load Balancing Appliance
VoIP Recorder 1 VoIP Recorder 2 VoIP Recorder 3
Redundant Data Source
Contact Center PBX/ACD/Switch Ethernet Switch Ethernet Switch
2 - Span Ports/VACLs/Port
Mirroring with Redundant Data
IP Link Protector IP Link Protector
VoIP Load Balancing Appliance
VoIP Recorder 1 VoIP Recorder 2
Redundant Load Balancing Appliances
Ethernet Switch Ethernet Switch
IP Link Protector IP Link Protector
VoIP Load Balancing Appliance 2VoIP Load Balancing Appliance 1
Contact Center PBX/ACD/Switch
VoIP Recorder 1 VoIP Recorder 2
2 - Span Ports/VACLs/Port
Mirroring with Redundant Data
Software Redundancy
• Synchronizing
• Databases
• Application Failover
• Clustering
• N + M
• N + N
Database Clustering
N + M VoIP Recorders
Contact Center PBX/ACD/Switch
Span Ports/VACLs/Port
Mirroring with Redundant Data
Ethernet Switch
VoIP Recorder 1 VoIP Recorder 2 VoIP Recorder M
Integration Services
N + N VoIP Recorders
Contact Center PBX/ACD/Switch
Span Ports/VACLs/PortMirroring with
Redundant Data
Ethernet Switch Integration Services
VoIP Recorder 1 VoIP Recorder 2 VoIP Recorder 1A VoIP Recorder 2A
Recording same calls as first set of VoIP Recorders
Redundant Integration Services
Contact Center PBX/ACD/Switch
Span Ports/VACLs/PortMirroring with Redundant
Data
VoIP Recorder 1 VoIP Recorder 2 VoIP Recorder M
Redundant Integration Services
Integration Services
Ethernet Switch
Maintaining
• Don’t over complicate and/or over design
• System monitoring
• Failure Notification
• Monitor System Health
• Regular Scheduled Testing
What is the right amount?
• Recording Configuration
• Interception
• Service Observe
• Single Step Conferencing
• Duplicate Media Streaming
• Infrastructure and Environment
• Business Needs
Questions?