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April 16-19, 2012 Melbourne Convention & Exhibition Centre,

Melbourne

The leads generated from the conference have turned into meetings and I cannot

express how pleased I was with the delivery and the calibre and level of engagement from the delegates at the SSON conference. Once

again, SSON provided a conference where our expectations were exceeded and ROI

was achieved.

Rebecca Trude, Business Development Manager - Asia Pacific, Frontline Placement Technologies

Director’s Message

Index3 2012 Conference

Highlights

4 C-Suite Forums

6 2012 Speaker Faculty

8 SSON Excellence Awards

9 Attendee Profile

12 Companies that Attended

13 2012 Sponsors

14 2013 Sponsorship Opportunities

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Even ing Recept i on

& Network ing

Sess ion in progress

The Next Level of Value: Driving Competitive Advantage & Strategic Business GrowthThis year saw the celebration of SSON’s 15th anniversary of operating in Australasia. SSO Week 2012, which took place in Melbourne on 16-19 April, once again attracted over 470 shared services and outsourcing professionals, making it the biggest event of its kind in the region.

With economic factors such as business growth opportunities in Asia Pacific, the effects of the mining boom and the need for organisations to be sufficiently structured to weather further volatility on the global stage, the savings and agility operational excellence can bring were high on the agenda.

Additionally, conversations around the capability of SSOs to become more analytical in the services they provide through the integration of Big Data, Business Intelligence and superior risk management and business continuity planning also featured heavily in discussions.

However, the theme that was consistently recognised and built upon over the three days was people.

Whether in the context of cross-skilling future leaders, approaching change management and communication, improving industry branding to attract the right talent in a very competitive market, or engaging with the ‘notorious’ Gen Y – the future lifeblood of our industry – it was resolutely recognised that the core pillar of transformational success revolves around the people involved.

With this in mind, I hope this inspires you to interact with SSON and one another throughout the year – to knowledge-share, problem solve, hatch ideas and solutions and join us in making the 2013 show our most innovative yet.

SSO Week 2013 will take place on 6-8 May at the Sebel Albert Park, Melbourne – email me to register your interest on Natalie.williams@ssonetwork.com

Kind regards, Natalie Williams Program Director APAC SSON

Just some of the highlights from 2012

Delegates at SSO Week enjoyed the injection of innovative networking breaks and social functions, live and interactive audience polling and a multitude of presentation formats – from detailed case studies, to lively panel discussions; thought provoking Big Ideas, to the controversy of G6.

The atmosphere was electric!

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This has become one of the most widely anticipated sessions at Shared Services & Outsourcing Weeks around the world. To view the full Australasian session, join us at:

www.sharedservicesweek. com.au/G6

SSO Week Australia 2013Can’t wait for next year’s show? Sign up for our monthly newsletter to keep in the loop about the latest program developments, what is going on in the industry and other local SSON events, contents and offers. Register your interest here:

enquire@iqpc.com.au

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Pane l Sess ion Moderator, Kart ik Jayaraman

BlueScope Stee l accept ing the ir Award

Even ing Recept i on

& Network ingSSO Week

2013 will take place

on 6-8 May at the Sebel Albert Park, Melbourne.

C-Suite Forums

Recognising that shared services and outsourcing discussions are continuing to rise further and further up boardroom agendas, this year SSO Week featured to special dedicated roundtable sessions specifically for our C-Suite delegates.

Held as pre-conference gatherings before the grand opening on the morning of 16th April, the CFO Forum and CIO/CTO Forum gathered together some of Australasia’s leading executives from the private and public sectors to discuss the challenges they are facing as their roles continue to augment.

The CFO Forum, sponsored by Commonwealth Bank, assessed the challenges being faced by CFOs post-GFC as volatility, risk and compliance are offset against increased pressure from shareholders and the public to receive more ‘bank for their buck’.

The CIO/CTO Forum, sponsored by IBM and Infosys, delved into the need for IT as a function to become more commercial and communicative with the business whilst embracing game changing technologies such as social media and Big Data.

Michael Ford Deputy CFO at Commonwealth Bank and Scott Macleod, CTO at the Australian Federal Police later took to the main stage at SSO Week to report back to the wider audience on the opinions and goals uncovered in the CFO and CIO/CTO Forums. The need for back office functions such as finance and IT to work better together and provide more forward looking analysis, structured within a model which is tailored to core business needs, was the number one message ringing true.

SSO Week 2013 will see the CFO and CIO/CTO Forums once again integrated into the main event, ensuring that discussions remain at senior, strategic level.

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Time out of the office is always hard to justify,

but if there is one date a year I put in my calender

it is SSOWeek. It's the people and ideas that you can't put a price

on... I have a job to do and attending helps me

do exactly that.

Neil Padley, Director Shared Services, Echo Entertainment

Donal Graham, Delo itte & Conference Chairman

2012 C-Suite Forums Supported By:

SSON’s CFO Forum

SSON’s CIO/CTO Forum

Michael Ford, Deputy CFO & Executive General Manager of Group Finance, COMMONWeAlth BANk GrOuP

Frances Crawthra, CFO, AtO

Andrew Field, CFO, SuPerPArtNerS

Michael Blythe, Chief Economist, COMMONWeAlth BANk GrOuP

Andrew Stannard, CFO APAC, AlliANCe BerNSteiN

richard Goldman, former CFO IT, MACquArie BANk

Jim O’Shea, CFO, FOuNdAtiON FOr AlCOhOl reSeArCh ANd eduCAtiON

Jeff kagan, CFO Technology (acting), ANZ

Yasser el Ansary, General Manager of Leadership & Quality, iNStitute OF ChArtered ACCOuNtANtS

Graham Chapman, CFO, COrrS ChAMBerS WeSGArth

James hatherley, CFO, AuStrAliAN Air exPreSS

david Coulter, CFO, iOOF hOldiNGS

Peter Fredricson, CFO, APA GrOuP

kevin holmes, former CFO, tru eNerGY

Stuart Whipp, CFO, ASG GrOuP

Warwick Bryan, Executive General Manager of Investor Relations, COMMONWeAlth BANk GrOuP

Philip Prior, CFO, dePArtMeNt OF deFeNCe

Paul healey, Executive Director – Financial Services Division, deAkiN uNiverSitY

Michael Cottier, CFO, qSuPer

Svend kling, CFO, eNdeAvOur FONdAtiON

david Allinson, Group General Manager of Finance, heAlthSCOPe

Clive Whincup, CIO, WeStPAC GrOuP

Scott Mcleod, CTO, AuStrAliAN FederAl POliCe

Mark Gay, CTO, Ge CAPitAl

Mok Choe, CTO, COMMONWeAlth BANk GrOuP

Stephen haines, Director – Global Technology Services, iBM

Anna townsend, CIO, AirServiCeS AuStrAliA

Warren laurence, CIO, huNter NeW eNGlANd lOCAl heAlth diStriCt

Gary Strain, General Manager Technology Delivery Services, ANZ

Peter Nikoletatos, CIO, AuStrAliA NAtiONAl uNiverSitY

Barry vryenhoek, CEO, heAlth AlliANCe

Chrissy Burns, CIO, AShurSt AuStrAliA

Andrew Oaklaker, CTO, MelBOurNe heAlth

Paul Williams, CIO, heAlthSCOPe

Justin Bree, CIO, dePArtMeNt OF trANSPOrt

Allen koehn, General Manager – Public Sector, iNFOSYS

krist davood, CIO, SChiAvellO GrOuP

John leiseboer, CTO, quiNteSSeNCe lABS

Melanie kneale, CTO, NiB heAlth FuNdS

russell ives, Director, Global Process Services, iBM AuStrAliA & NeW ZeAlANd

Peter Powell, CIO, BuPA 5

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G6 Pane l l i st Dav id F incher, Ernst & Young

SSO Week 2012 Speaker Faculty

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Jim rush, CFO, SuNCOrP BuSiNeSS ServiCeS

Chris Papadopolous, Director, COllABOrAtive iNSiGhtS CONSultiNG

dr. Martin Fahy, Practice Leader APAC, the hACkett GrOuP

Sandeep Chitale, Head of Business Services, SChWePPeS

don holley, Managing Director & Transformation Practice Leader, MiNdSet GrOuP

Joseph Soalheira, Shared Services Specialist

rob Miller, Deputy Director – Human Resources, viCtOriA uNiverSitY OF WelliNGtON

Pam thorburn, Director of Central Student Administration, viCtOriA uNiverSitY OF WelliNGtON

lucy Schulz, Director Service Improvement, uNiverSitY OF SOuth AuStrAliA

Glenda Williamson, Manager Organisational Innovation – People & Organisational Development Group, kANGAN iNStitute

Mick Myers, General Manager Shared Services, MMG

donal Graham, Partner, delOitte

Scott Macleod, CTO, AuStrAliAN FederAl POliCe

doug Spence, Chief Networking Officer, SSON

luke Maddison, Group Manager - Business Marketing, CANON AuStrAliA

Ann Yeager, Corporate HR Director, AlS GrOuP (uSA)

Albert Olley, CEO, NSW BuSiNeSSliNk

John Symons, Principal, JOhN SYMONS ASSOCiAteS

Charles Gray, Division Director Financial Services, MACquArie GrOuP

Suzanne Young, Executive General Manager Group Corporate Services, COMMONWeAlth BANk OF AuStrAliA

Neil Padley, General Manager Group Services, eChO eNtertAiNMeNt

Patrice Wynen, General Manager Business Services, FONterrA

Mirijana Jovic, Group General Manager Business Services, tABCOrP

Professor ian harper, Partner, delOitte ACCeSS eCONOMiCS

russell ives, Director, Global Process Services, iBM AuStrAliA & NeW ZeAlANd

Martin Conboy, Editor, the SAuCe

Andrew lafontaine, Global Head of Learning & Development, Global Shared Services, ANZ

Phil hassey, Founder & CEO, CAPiOit

rachelle Nicoll, Executive Manager HR Services, SuNCOrP GrOuP

kartik Jayaraman, BPO Practice Head A/NZ, iNFOSYS

lowell Millburn, National Manager Procurement & Logistics, OCeANAGOld

Srinivas krishna, Director, Finance Operations - Global Vendor Management, MiCrOSOFt

Jeff thomas, Vice President Multinational Sales APAC, AdP

Stewart Baillie, Shared Services Director, NeW ZeAlANd deFeNCe FOrCe

dale Clarke, Director, HR Services, dePArtMeNt OF eduCAtiON & eArlY ChildhOOd develOPMeNt

The conference was excellent. I really

enjoyed it. I had been to one years ago and was blown away at just how

many organisations have advanced so much.

Great networking opportunities too.

Liz Woods, Director - Business Strategy Organisational

Capability, Shared Service Agency

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Like What You Saw?Is there a particular presentation that you need for reference?

Want to see “that Video” that kicked the event off?

Can’t remember some of the engaging dialogue on the G6 Visionary Panel discussion?

We don’t want to leave you in the dark, so we have them all covered for you to download as below:

PresentationsSo many speakers, so little time. If you were unable to attend a particular session don’t worry - we have it covered.

www.sharedservicesweek.com.au/presentationsUsername: SSOW2012

Password: P8uxR9s

SSO Week 2012 Speaker Faculty

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Grant Johnstone, Vice President Commercial Cards, MASterCArd

Mathias von Bescherer, Director, Business Operations - APAC Operations Centre, MiCrOSOFt

Alistair lloyd, Shared Services Director, liON

Jennifer Palmer, Director Program Delivery, ServiCeFirSt

Manish vora, Head of Sales APMEA, WNS

ian desbrow, Director Sales & Solutions Australia & New Zealand, lAWSON SOFtWAre

Pieter reynders, Financial Controller, Group Payroll, JuMierAh GrOuP (duBAi)

linda Spurr, Manager Shared Services, AirServiCeS AuStrAliA

Brendan Wright, Director of Strategic Programs, OrACle

Mal leech, Executive General Manager - Employee and Shared Services, erGON eNerGY

Sam Bradley, Head of Talent Acquisition, AGl eNerGY

deborah Coakley, Head of People Shared Services, qANtAS

dr. Philip hadcroft, Author, the BiG red BOOk OF OutSOurCiNG tO ChiNA

Jason Collins, HR Shared Services, telStrA

Campbell Fisher, Managing Partner and Solicitor General, FCB GrOuP

vk raman, Head of Domain BPO, tAtA CONSultANCY ServiCeS

Arno Franz, Partner and President Asia Pacific, iNFOrMAtiON ServiCeS GrOuP

Geoff rush, Partner, kPMG

Michele lemmens, Head of BPO Solution, tAtA CONSultANCY ServiCeS

kathleen Bailey-lord, Group General Manager Global Shared Services, ANZ

Ben Gould, Enterprise Account Executive, liNkediN

Michael Field, Principal, StrAteGiC MArketiNG CONSultANtS

Grant Whitehorn, Enterprise Risk Manager, vOdAFONe hutChiNSON

Niranjan deodhar, Vice-President of Business Development for Australia & New Zealand, GeNPACt

karri lehtonen, Vice President A/NZ, BASWAre

Amanda Sellers, Group Financial Controller, treASurY WiNe eStAteS

leigh Petschel, Group Manager, Financial Solutions, OriGiN eNerGY

Glenda Salgado, Group Systems Manager, AuStAl

Miles Cunningham, Director Human Resources, PhiliP MOrriS iNterNAtiONAl

Sylvana Ciotta, Manager HR DSSC, PhiliP MOrriS iNterNAtiONAl

Jane king, Deputy Commissioner - Customer Service & Solutions, AtO

Alison Owens, Associate Professor & Acting Director, Cq uNiverSitY

Andrew Monaghan, Executive Manager Shared Services, qANtAS

Coretta Bessi, Manager Shared Services, BlueSCOPe Steel

ken Jefferd, General Manager, BP elite

Grant Millington, Managing Partner, PuBliCiS MOJO

kellie tomney, Global Employer Branding Consultant, StANd Out AdvANtAGe

I‘d like to record my thanks for such

wonderful hospitality and openness about your

operation. It was great to get an insight into a “live” shared services.

I was even more impressed to see you

are working with The Hackett Group on

the journey to GBS; I find this truly

inspirational with the use of measures,

benchmarks and metrics.

Noel Reid, CEO, Advanced Management Systems Limited

The Shared Services and Outsourcing Week

is undoubtedly the premier event for shared

services professionals. It is always a thrill to be recognised by clients, the market and peers

through representation on the G6 Panel. I look forward to

another rewarding and challenging discussion.

David Fincher, Partner - Finance & Performance

Management, Ernst & Young

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With champagne and conversations flowing SSON kicked off their 2012 Excellence In Awards Ceremony.

Alongside our esteemed judges the industry turned out to congratulate and recognise the winners and their teams for all their hard work and dedication.

•Neil Padley, Director Shared Services, eChO eNtertAiNMeNt

•Charles Gray, Division Director Financial Services, MACquArie

•Suzanne Young, Executive General Manager Group Corporate Services, COMMONWeAlth BANk OF AuStrAliA

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Excellence in Culture CreationBluescope Steel

Excellence in Improvement & InnovationCommonwealth Bank of Australia

Excellence in People & CommunicationBP elite Customer Solutions

Excellence in Value Creationtabcorp

The final award was voted for by the SSON community:People’s Choice Award for Personal Contribution to the Industry Neil Padley, director Shared Services, echo entertainment

After much deliberation in the lead up to the event, the following deserving winners were selected:

Sponsor & Exh ib it i on Hal l

Network ing Opportun it ies

Speaker Ben Gou ld

Once the awards had been presented, photos snapped and interviews captured, more drinks were circulated whilst our special guests and artist entertained the guests with a unique show.

We are absolutely thrilled! The award is placed at the centre of our office so everyone who comes in views it, and we have had a celebration on our return for everyone in the team.

Thank you again for everything – the whole conference was great.

Coretta Bessi, Manager - Shared Services, BlueScope Steel

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Attendee Profile

Geographical Breakdown

74% Australia16% New Zealand3% United States3% India2% Singapore1% United Arab Emirates1% Canada

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Tom Hafey - AFL Legend and Big Idea Speaker

Over 470 shared services and outsourcing professionals attended SSO Week 2012 in Melbourne, once again securing the event as the largest industry gathering of its kind in the Australasian region.

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Attendee Profile

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Industry Breakdown

16% Banking, Finance and Insurance12% Public Sector & Govt11% IT/Telecomms8% Mining & Resources8% Energy Retailers7% Retail & FMCG6% Health Care & Social Assistance6% Manufacturing6% Education5% Transport5% Other4% Defence3% Food & Beverage3% Hospitality & Tourism

Just a quick note to say thank you for the invitation to the SSO week. It was great and I met quite a number of delegates. I was also able to talk to the various sponsors and have already made appointments with a couple.

Sanjay Chudgar, Controller - Finance, Weir Minerals Australia

Donal Graham, Delo itte, Conference Chairman

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Attendee Profile

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Job Function

20% CFO/Finance Director/Financial Controller15% CIO/IT Director13% Shared Services Director12% CEO/Managing Director/Executive Director10% Human Resources Director/Resourcing Director8% Shared Services Manager/Business Services Manager7% COO/Operations Director6% Business Improvement/Process Improvement/Efficiency Manager5% Procurement Director/Sourcing Director2% Business Improvement/Process/Service Head/Director2% Planning/Strategy Director/Manager2% Other

Sponsor & Exh ib it i on Hal l

Main P lenary Room

In Australia, like elsewhere, we find that shared services centres help organisations, both public and private, to reduce their cost base, enhance and simplify organisational processes, and also provide a platform for growth opportunities. To gain value from shared services, organisations need to align their approach with their broader corporate strategy. To be successful, it is critical that there is a heavy focus on change management elements such as communication, training, and executive leadership. The power of an organisation’s culture cannot be underestimated or ignored. These are aspects that many organisations underestimate and under invest in with significant impact upon the speed and success of shared services implementation.

Donal Graham, Partner at Deloitte and Chairman of SSO Week 2012

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List of Companies that Attended•Access Economics

•AXA

•AGL Energy

•Airservices Australia

• Alcohol Education & Rehabilitation Foundation

•AllianceBernstein

•ALS Group

•Agresearch

•APA Group

•ASG Group

•Ashurst

•Austal

• Australia and New Zealand Banking Group

•Australian Federal Police

•Australian Football League

•Australian National University

•Australian Sports Commission

•Australian Taxation Office

•Airservices Australia

•BlueScope Steel

•BP Elite Customer Solutions

•Brisbane City Council

•Bank West

•Cenitex

•Collaborative Insights

•Boral

• Commonwealth Bank of Australia

•Corrs Chambers Westgarth

•CQ University

•Deakin University

•CEVA Logistics

•Carnival

• Department of Education & Training

•Department of Transport

•Consulate of Malaysia

• Echo Entertainment Group

•Employer Brand Works

•Endeavour Foundation

•Ergon Energy

•FARE Foundation

•Downer Mining

•Finassure

• Fonterra

•Futures Foundation

•GE

•Eastern Health

•GPT

•Health Benefits

•HealthShare NSW

•Hudson

•IAOP

•Forests NSW

•Glencore Grain

•Great Barrier Reef

•Marine Park Authority

•Investa Property Group

•John Symons & Associates

•Jumierah Group

•Kangan Institute

•Iveco Trucks

•Jemina

•Johnson & Johnson

•Linked In

•Lion

•Macquarie

• Knight Frank

•Melbourne Health

• Michael Field

•Microsoft

•La Trobe University

•Mineral and Metals Group

•New Zealand Defence Force

•NIB Health Funds

•NSW Businesslink Pty

•OceanaGold Corporation

•Linfox

• Marsh & McLennan

•Origin Energy

•Philip Morris

•Monash University

•Publicis Mojo

•Qantas

•OneSteel

•QSuper

•Rio Tinto

•Schiavello Group

•Schweppes

•ServiceFirst

•Onstream

•Suncorp

•Pfizer

•Superpartners

•Tabcorp Holdings Ltd

•Queensland Shared Services

•RailCorp

• Rebel Group

•Telstra Corporation

•SKY

•Seven West Media

•The Sauce

•Thiess

•Treasury Wine Estates

•TRUenergy

•University of South Australia

•Victoria University of Wellington

•Sodexo

•Vodafone Hutchinson Australia

•Westpac Banking Corporation

• Sunshine Coast Regional Council

•Tatts Group

•The Salvation Army

•Tourism Australia

•Transfield Services

•Transport for NSW

•UnitingCare

•Veolia Environmental Services

•Village Roadshow

•Viterra

•Western Union Property Group

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2012 sponsors

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Finally, a big thank you to our 2012 event partnersIt was indeed an

interesting event with significant learning,

deliberation and introduction to some

very thought provoking individuals. Thanks for

an excellent event.

Raja Venkateswar, Head - Sales, Marketing & M&A,

Xchanging

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Lead Partner: Associate Lead Partner: Lead Banking Partner:

Conference Partners:

Associate Partners:

Event Partners:

Exclusive Legal Partner:

Exhibitors:

Networking Partners:

Executive Concierge Group:

2013 Sponsorship Opportunities

14

Well and truly established as the annual event to attend – and retaining its title as the largest shared services event in APAC – excitement is already mounting for SSO Week 2013.

In addition to year-round engagement with our community, innovative ideas are already being pooled and the program structure being updated to ensure that the event continues to tick the right boxes for delegates and sponsors alike.

Some new features already in motion include:

An adjoining plenary and exhibition room for maximum networking opportunities

CFO & CIO Forums integrated into Day 2 of the program to encourage even more strategic discussions

High level, inspiring speakers from within and outwith the industry

Returning to a more intimate hotel environment

Shorter days with more networking time integrated into the program

With fierce competition for the limited opportunities available to engage this motivate audience, and as testament to the satisfaction and results received at this year’s event, many of our partners have already committed to supporting us next year, including:

*NB: Sponsorship opportunities are strictly limited to retain our primary/tertiary attendee ratio*

SSO Week 2013 will take place on 6-8 May at the Sebel Albert Park, Melbourne.

If you would like to join our shared services community and sponsor SSO Week 2013, contact Andrew Hodder on +61 2 9229 1022 or andrew.hodder@ssonetwork.com

Kind Regards,

Andrew Hodder Sponsorship Director SSON

www.sharedservicesweek.com.au/sponsors

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