Portier LLC Delivery Partner Terms (Final as of Feb 2016) · PDF fileRecipient in relation to...

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1 PORTIER, LLC TECHNOLOGY SERVICES AGREEMENT Last update: February 13, 2016 This Technology Services Agreement (“Agreement”) constitutes a legal agreement between you, an individual (“you”) and Portier, LLC (“Company”). Company, a subsidiary of Uber Technologies, Inc. (“Uber”), provides lead generation to independent providers of delivery services using the Uber Services (as defined below). The Uber Services enable an authorized delivery provider to seek, receive and fulfill requests for delivery services from an authorized user of Uber’s technology platform (e.g., mobile application). You desire to enter into this Agreement for the purpose of accessing and using the Uber Services. For clarity, these terms apply to your use of the Uber Services for your provision of delivery services. If you are authorized by an Affiliate of Company (e.g., Rasier, LLC, Rasier-CA, LLC, or Uber USA, LLC, etc.) to use its or Uber’s services to provide passenger transportation services, those passenger transportation services and related use of Uber’s or its Affiliate’s services are separate and independent of this Agreement and are subject to separate terms with the applicable Company Affiliate. You acknowledge and agree that Company is a technology services provider that does not provide delivery services. In order to use the Uber Services, you must agree to the terms and conditions that are set forth below. Upon your execution (electronic or otherwise) of this Agreement, you and Company shall be bound by the terms and conditions set forth herein. IMPORTANT: PLEASE NOTE THAT TO USE THE UBER SERVICES AND THE ASSOCIATED SOFTWARE, YOU MUST AGREE TO THE TERMS AND CONDITIONS SET FORTH BELOW. PLEASE REVIEW THE ARBITRATION PROVISION SET FORTH BELOW IN SECTION 15.3 CAREFULLY, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH THE COMPANY ON AN INDIVIDUAL BASIS, EXCEPT AS PROVIDED IN SECTION 15.3, THROUGH FINAL AND BINDING ARBITRATION UNLESS YOU CHOOSE TO OPT OUT OF THE ARBITRATION PROVISION. BY VIRTUE OF YOUR ELECTRONIC EXECUTION OF THIS AGREEMENT, YOU WILL BE ACKNOWLEDGING THAT YOU HAVE READ AND UNDERSTOOD ALL OF THE TERMS OF THIS AGREEMENT (INCLUDING THE ARBITRATION PROVISION IN SECTION 15.3) AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT BUSINESS DECISION. IF YOU DO NOT WISH TO BE SUBJECT TO ARBITRATION, YOU MAY OPT OUT OF THE ARBITRATION PROVISION BY FOLLOWING THE INSTRUCTIONS PROVIDED IN SECTION 15.3 BELOW. 1. Definitions 1.1 Addendum” means an addendum to this Agreement setting forth additional Territory-specific and/or service-specific terms, as made available and as updated by Company from time to time.

Transcript of Portier LLC Delivery Partner Terms (Final as of Feb 2016) · PDF fileRecipient in relation to...

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PORTIER,LLC

TECHNOLOGYSERVICESAGREEMENT

Lastupdate:February13,2016

ThisTechnologyServicesAgreement(“Agreement”)constitutesalegalagreementbetweenyou,anindividual(“you”)andPortier,LLC(“Company”).

Company,asubsidiaryofUberTechnologies,Inc.(“Uber”),providesleadgenerationtoindependentprovidersofdeliveryservicesusingtheUberServices(asdefinedbelow).TheUberServicesenableanauthorizeddeliveryprovidertoseek,receiveandfulfillrequestsfordeliveryservicesfromanauthorizeduserofUber’stechnologyplatform(e.g.,mobileapplication).YoudesiretoenterintothisAgreementforthepurposeofaccessingandusingtheUberServices.Forclarity,thesetermsapplytoyouruseoftheUberServicesforyourprovisionofdeliveryservices.IfyouareauthorizedbyanAffiliateofCompany(e.g.,Rasier,LLC,Rasier-CA,LLC,orUberUSA,LLC,etc.)touseitsorUber’sservicestoprovidepassengertransportationservices,thosepassengertransportationservicesandrelateduseofUber’soritsAffiliate’sservicesareseparateandindependentofthisAgreementandaresubjecttoseparatetermswiththeapplicableCompanyAffiliate.

YouacknowledgeandagreethatCompanyisatechnologyservicesproviderthatdoesnotprovidedeliveryservices.

InordertousetheUberServices,youmustagreetothetermsandconditionsthataresetforthbelow.Uponyourexecution(electronicorotherwise)ofthisAgreement,youandCompanyshallbeboundbythetermsandconditionssetforthherein.

IMPORTANT:PLEASENOTETHATTOUSETHEUBERSERVICESANDTHEASSOCIATEDSOFTWARE,YOUMUSTAGREETOTHETERMSANDCONDITIONSSETFORTHBELOW.PLEASEREVIEWTHEARBITRATIONPROVISIONSETFORTHBELOWINSECTION15.3CAREFULLY,ASITWILLREQUIREYOUTORESOLVEDISPUTESWITHTHECOMPANYONANINDIVIDUALBASIS,EXCEPTASPROVIDEDINSECTION15.3,THROUGHFINALANDBINDINGARBITRATIONUNLESSYOUCHOOSETOOPTOUTOFTHEARBITRATIONPROVISION.BYVIRTUEOFYOURELECTRONICEXECUTIONOFTHISAGREEMENT,YOUWILLBEACKNOWLEDGINGTHATYOUHAVEREADANDUNDERSTOODALLOFTHETERMSOFTHISAGREEMENT(INCLUDINGTHEARBITRATIONPROVISIONINSECTION15.3)ANDHAVETAKENTIMETOCONSIDERTHECONSEQUENCESOFTHISIMPORTANTBUSINESSDECISION.IFYOUDONOTWISHTOBESUBJECTTOARBITRATION,YOUMAYOPTOUTOFTHEARBITRATIONPROVISIONBYFOLLOWINGTHEINSTRUCTIONSPROVIDEDINSECTION15.3BELOW.

1. Definitions

1.1 “Addendum”meansanaddendumtothisAgreementsettingforthadditionalTerritory-specificand/orservice-specificterms,asmadeavailableandasupdatedbyCompanyfromtimetotime.

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1.2 “Affiliate”meansanentitythat,directlyorindirectly,controls,isunderthecontrolof,orisundercommoncontrolwithaparty,wherecontrolmeanshavingmorethanfiftypercent(50%)ofthevotingstockorotherownershipinterestorthemajorityofthevotingrightsofsuchentity.

1.3 “CancellationFee”hasthemeaningsetforthinSection4.5.

1.4 “CompanyData”meansalldatarelatedtotheaccessanduseoftheUberServiceshereunder,includingalldatarelatedtoUsers(includingUserInformation),alldatarelatedtoDeliveryRecipients(includingDeliveryRecipientInformation),alldatarelatedtotheprovisionofDeliveryServicesviatheUberServicesandtheProviderApp,andtheProviderID.

1.5 “CompanyDevice”meansamobiledeviceownedorcontrolledbyCompanythatisprovidedtoyousolelyforyouruseoftheProviderApptoprovideDeliveryServices.

1.6 “DeliveryFee”hasthemeaningsetforthinSection4.1.

1.7 “DeliveryRecipient”means,withrespecttoUberRUSH,theintendedrecipientofgoodsbeingdeliveredbyyouinconnectionwithyourDeliveryServices.

1.8 “DeliveryRecipientInformation”meansinformationaboutaDeliveryRecipientmadeavailabletoyouinconnectionwitharequestforanduseofDeliveryServices,whichmayincludedeliverydrop-offlocation,aDeliveryRecipient’sname,aDeliveryRecipient’scontactinformation,aDeliveryRecipient’ssignature,andaDeliveryRecipient’sphoto,aswellasanyotherrelevantdetailsspecifictotheitemstobedelivered.

1.9 “DeliveryServices”meansyourprovisionofdeliveryservicestooronbehalfofUsersviatheUberServicesintheTerritoryusingtheapplicableTransportationMethod.

1.10 “Device”meansaCompanyDeviceorYourDevice,asthecasemaybe.

1.11 “NegotiatedCancellationFee”hasthemeaningsetforthinSection4.5.

1.12 “ProviderApp”meansthemobileapplicationprovidedbyCompanythatenablesdeliveryproviderstoaccesstheUberServicesforthepurposeofseeking,receivingandfulfillingon-demandrequestsfordeliveryservicesbyUsers,asmaybeupdatedormodifiedfromtimetotime.

1.13 “ProviderID”meanstheidentificationandpasswordkeyassignedbyCompanytoyouthatenablesyoutouseandaccesstheProviderApp.

1.14 “ServiceFee”hasthemeaningsetforthinSection4.4.

1.15 “Territory”meansthecityormetroareasintheUnitedStatesinwhichyouareenabledbytheProviderApptoreceiverequestsforDeliveryServices.

1.16 “Tolls”meansanyapplicableroad,bridge,ferry,tunnelandairportchargesandfees,includinginner-citycongestion,environmentalorsimilarchargesasreasonablydeterminedbytheUberServicesbasedonavailableinformation.

1.17 “TransportationMethod”meansamodeoftransportationthat:(a)meetsthethen-currentCompanyrequirementsforthedeliveryoftheapplicableitemsbyyouwhenusingtheUberServices(e.g.,ifDeliveryServicesrequireamotorvehicle,then“TransportationMethod”shallmeanamotorvehicle);and(b)CompanyauthorizesforyouruseforthepurposeofprovidingDeliveryServices.

1.18 “UberServices”meanUber’son-demandleadgenerationandrelatedserviceslicensedbyUbertoCompanythatenabledeliveryproviderstoseek,receiveandfulfillon-demandrequestsfor

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deliveryservicesbyoronbehalfofUsersseekingdeliveryservices;suchUberServicesincludeaccesstotheProviderAppandUber’ssoftware,websites,paymentservicesasdescribedinSection4below,andrelatedsupportservicessystems,asmaybeupdatedormodifiedfromtimetotime.

1.19 “User”meansanenduser(anindividualoranentity)authorizedbyUbertousetheUbertechnologyplatformforthepurposeofrequestingDeliveryServicesofferedbyCompany’sdeliveryprovidercustomers(forclarity,suchDeliveryServicesmaybeobtainedineitherofthefollowingwaysbyaUser:(a)toreceivespecificgoodsfromathirdparty(includinggoodspurchasedfromathirdparty(e.g.,arestaurant)),or(b)todeliverspecificgoodstoathirdparty).

1.20 “UserInformation”meansinformationaboutaUsermadeavailabletoyouinconnectionwitharequestforanduseofDeliveryServices,whichmayincludedeliverypick-uplocation,deliverydrop-offlocation,theUser’sname,theUser’scontactinformation,theUser’ssignature,andtheUser’sphoto,aswellasanyotherrelevantdetailsspecifictotheitemstobedelivered.

1.21 “YourDevice”meansamobiledeviceownedorcontrolledbyyou:(a)thatmeetsthethen-currentCompanyspecificationsformobiledevicesassetforthatwww.uber.com/byod-devices;and(b)onwhichtheProviderApphasbeeninstalledasauthorizedbyCompanysolelyforthepurposeofprovidingDeliveryServices.

2. UseoftheUberServices

2.1 ProviderIDs.CompanywillissueyouaProviderIDtoenableyoutoaccessandusetheProviderApponaDeviceinaccordancewiththisAgreement.YouagreethatyouwillmaintainyourProviderIDinconfidenceandnotshareyourProviderIDwithanythirdparty.YouwillimmediatelynotifyCompanyofanyactualorsuspectedbreachorimproperuseordisclosureofyourProviderIDortheProviderApp.

2.2 ProvisionofDeliveryServices.WhentheProviderAppisactive,UserrequestsforDeliveryServicesmayappeartoyouviatheProviderAppifyouareavailableandinthevicinityoftheUser.TheUserrequestmayalsospecifytheUser’srequireddeadlineforyourcompletionoftheDeliveryServices.IfyouacceptaUser’srequestforDeliveryServices,theUberServiceswillprovideyouwithcertainUserInformation,DeliveryRecipientInformation,andUserinstructionsviatheProviderApp,including(asapplicable)theUser’sfirstnameandthepickupanddrop-offlocationoftheapplicablegoodstobedelivered.InordertoenhanceUsersatisfactionwiththeProviderAppandyourDeliveryServices,itisrecommendedthatyou(i)followtheUserinstructionsforpickupanddrop-offdetails(e.g.,thelocationwithinthebuildingaddresstopick-up/drop-offapackage,etc.)and(ii)waitatleastten(10)minutesforaUserorDeliveryRecipienttoappearattherequestedpick-upordrop-offlocation.YouacknowledgeandagreethatonceyouhaveacceptedaUser’srequestforDeliveryServices,Uber’stechnologyplatformmayprovidecertaininformationaboutyoutotheUserandDeliveryRecipient,includingyourfirstname,contactinformation,photoandlocation,andasapplicable,informationaboutyourTransportationMethod.YoushallnotcontactanyUsersorDeliveryRecipientsoruseanyUser’spersonaldataforanyreasonotherthanforthepurposesoffulfillingDeliveryServices.AsbetweenCompanyandyou,youacknowledgeandagreethat:(a)youshallbesolelyresponsiblefordeterminingthemosteffective,efficientandsafemannertoperformeachinstanceofDeliveryServices;and(b)exceptfortheUberServicesoranyCompanyDevices(ifapplicable),youshallprovideallnecessaryequipment,toolsandothermaterials,atyourownexpense,necessarytoperformDeliveryServices.Additionally,dependingonthetypeofDeliveryServices

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youareproviding,youacknowledgethatyoumayneedtoacquirethirdpartyinventory(e.g.,foodinthecaseofUberEATS)fromvariouslocationsfromtimetotimeinordertofulfillcertainrequestsforDeliveryServices.AdditionaltermsmayapplytoyourprovisionofDeliveryServicesassetforthinanAddendum.

2.3 YourRelationshipwithUsersandDeliveryRecipients.YouacknowledgeandagreethatyourprovisionofDeliveryServicestoUserscreatesadirectbusinessrelationshipbetweenyouandtheUser.CompanyisnotresponsibleorliablefortheactionsorinactionsofaUserorDeliveryRecipientinrelationtoyouractivitiesoryourTransportationMethod.YoushallhavethesoleresponsibilityforanyobligationsorliabilitiestoUsers,DeliveryRecipientsorotherthirdpartiesthatarisefromyourprovisionofDeliveryServices.Youacknowledgeandagreethat:(a)youaresolelyresponsiblefortakingsuchprecautionsasmaybereasonableandproper(includingmaintainingadequateinsurancethatmeetstherequirementsofallapplicablelawsincludingmotorvehiclefinancialresponsibilitylaws)regardinganyactsoromissionsofaUser,aDeliveryRecipientorotherthirdparty;and(b)Companymayreleaseyourcontactand/orinsuranceinformationtoaUserorDeliveryRecipientuponsuchUserorDeliveryRecipient’sreasonablerequest(e.g.,inconnectionwithanaccident).

2.4 YourRelationshipwithCompany.YouacknowledgeandagreethatCompany’sprovisiontoyouoftheProviderAppandtheUberServicescreatesadirectbusinessrelationshipbetweenCompanyandyou.Companydoesnot,andshallnotbedeemedto,directorcontrolyougenerallyorinyourperformanceunderthisAgreementspecifically,includinginconnectionwithyourprovisionofDeliveryServices,youractsoromissions,oryouroperationandmaintenanceofyourTransportationMethod.Youretainthesolerighttodeterminewhen,where,andforhowlongyouwillutilizetheProviderApportheUberServices.Youretaintheoption,viatheProviderApp,toattempttoacceptortodeclineorignoreaUser’srequestforDeliveryServicesviatheUberServices,ortocancelanacceptedrequestforDeliveryServicesviatheProviderApp,subjecttoCompany’sthen-currentcancellationpolicies.Withtheexceptionofanysignagerequiredbylocallaworpermit/licenserequirements,Companyshallhavenorighttorequireyouto:(a)displayCompany’soranyofitsAffiliates’names,logosorcolorsonyourTransportationMethod;or(b)wearauniformoranyotherclothingdisplayingCompany’soranyofitsAffiliates’names,logosorcolors.Youacknowledgeandagreethatyouhavecompletediscretiontoprovideservicesorotherwiseengageinotherbusinessoremploymentactivities.Forthesakeofclarity,youunderstandthatyouretainthecompleterightto:(i)useothersoftwareapplicationservicesinadditiontotheUberServices;and(ii)engageinanyotheroccupationorbusiness.CompanyretainstherighttodeactivateorotherwiserestrictyoufromaccessingorusingtheProviderApportheUberServicesintheeventofaviolationorallegedviolationofthisAgreement,yourdisparagementofCompanyoranyofitsAffiliates,oryouractoromissionthatcausesharmtoCompany’soritsAffiliates’brand,reputationorbusinessasdeterminedbyCompanyinitssolediscretion.

2.5 Ratings.

2.5.1 Youacknowledgeandagreethat:(a)aftercompletionofaninstanceofDeliveryServices,aUserand/orDeliveryRecipientmaybepromptedbyUber’stechnologyplatformtoprovidearatingofyouandrelatedtosuchDeliveryServicesand,optionally,toprovidecommentsorfeedbackaboutyouandrelatedtosuchDeliveryServices;and(b)afterprovidingDeliveryServices,youwillbepromptedbytheProviderApptoprovidearatingoftheUserand,optionally,toprovidecommentsorfeedbackabouttheUser.Youshallprovideyourratingsandfeedbackingoodfaith.

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2.5.2 YouacknowledgethatCompanydesiresthatUsershaveaccesstohigh-qualityservicesviaUber’stechnologyplatform.InordertocontinuetoreceiveaccesstotheProviderAppandtheUberServices,youmustmaintainanaverageratingthatexceedstheminimumaverageacceptableratingestablishedbyCompanyforyourTerritory,asmaybeupdatedfromtimetotimebyCompanyinitssolediscretion(“MinimumAverageRating”).YouraverageratingisintendedtoreflectUsers’satisfactionwithyourDeliveryServicesratherthanyourcompliancewithanyofUber’spoliciesorrecommendations.IntheeventyouraverageratingfallsbelowtheMinimumAverageRating,Companywillnotifyyouandmayprovideyou,inCompany’sdiscretion,alimitedperiodoftimetoraiseyouraverageratingabovetheMinimumAverageRating.IfyoudonotincreaseyouraverageratingabovetheMinimumAverageRatingwithinthetimeperiodallowed(ifany),CompanyreservestherighttodeactivateyouraccesstotheProviderAppandtheUberServices.Additionally,youacknowledgethatyourrepeatedfailuretoacceptUserrequestsforDeliveryServiceswhileyouareloggedintotheProviderAppcreatesanegativeexperienceforUsersofUber’stechnologyplatform.IfyoudonotwishtoacceptUserrequestsforDeliveryServicesforaperiodoftime,youagreethatyouwilllogoffoftheProviderApp.

2.5.3 CompanyanditsAffiliatesreservetherighttouse,shareanddisplayyour,UserandDeliveryRecipientratingsandcommentsinanymannerinconnectionwiththebusinessofCompanyanditsAffiliateswithoutattributiontoyouoryourapproval.YouacknowledgeandagreethatCompanyanditsAffiliatesaredistributors(withoutanyobligationtoverify)andnotpublishersofyour,UserandDeliveryRecipientratingsandcomments,providedthatCompanyanditsAffiliatesreservetherighttoeditorremovecommentsintheeventthatsuchcommentsincludeobscenitiesorotherobjectionablecontent,includeanindividual’snameorotherpersonalinformation,orviolateanyprivacylaws,otherapplicablelaws,orCompany’soritsAffiliates’contentpolicies.

2.6 Devices.

2.6.1 CompanyencouragesyoutouseYourDeviceinprovidingDeliveryServices.Otherwise,ifyouelecttouseanyCompanyDevices,CompanywillsupplyyouuponrequestwithCompanyDevicesandprovidethenecessarywirelessdataplanforsuchDevices,providedthatCompanywillrequirereimbursementfromyouforthecostsassociatedwiththewirelessdataplanofeachCompanyDeviceand/orrequestadepositforeachCompanyDevice.Youagreethat:(a)CompanyDevicesmayonlybeusedforthepurposeofenablingyouraccesstotheUberServices;and(b)CompanyDevicesmaynotbetransferred,loaned,soldorotherwiseprovidedinanymannertoanypartyotherthanyou.CompanyDevicesshallatalltimesremainthepropertyofCompany,anduponterminationofthisAgreementoryourterminationordeactivation,youagreetoreturntoCompanytheapplicableCompanyDeviceswithinten(10)days.YouagreethatfailuretotimelyreturnanyCompanyDevices,ordamagetoCompanyDevicesoutsideof“normalwearandtear”,willresultintheforfeitureofrelateddeposits.

2.6.2 IfyouelecttouseYourDevice:(i)youareresponsiblefortheacquisition,costandmaintenanceofYourDeviceaswellasanynecessarywirelessdataplan;and(ii)CompanyshallmakeavailabletheProviderAppforinstallationonYourDevice.Companyherebygrantsyouapersonal,non-exclusive,non-transferablelicensetoinstallandusetheProviderApponYourDevicesolelyforthepurposeofprovidingDeliveryServices.Youagreetonotprovide,distributeorshare,orenabletheprovision,

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distributionorsharingof,theProviderApp(oranydataassociatedtherewith)withanythirdparty.TheforegoinglicensegrantshallimmediatelyterminateandyouwilldeleteandfullyremovetheProviderAppfromtheProvider-ProvidedDeviceintheeventthatyouceasetoprovideDeliveryServicesusingYourDevice.Youagreethat:(i)useoftheProviderApponYourDevicerequiresanactivedataplanwithawirelesscarrierassociatedwithYourDevice,whichdataplanwillbeprovidedbyyouatyourownexpense;and(ii)useoftheProviderApponYourDeviceasaninterfacewiththeUberServicesmayconsumeverylargeamountsofdatathroughthedataplan.COMPANYADVISESTHATYOURDEVICEONLYBEUSEDUNDERADATAPLANWITHUNLIMITEDORVERYHIGHDATAUSAGELIMITS,ANDCOMPANYSHALLNOTBERESPONSIBLEORLIABLEFORANYFEES,COSTS,OROVERAGECHARGESASSOCIATEDWITHANYDATAPLAN.

2.7 LocationBasedServices.Youacknowledgeandagreethatyourgeo-locationinformationmustbeprovidedtotheUberServicesviaaDeviceinordertoprovideDeliveryServices.Youacknowledgeandagreethat:(a)yourgeo-locationinformationmaybeobtainedbytheUberServiceswhiletheProviderAppisrunning;and(b)yourapproximatelocationwillbedisplayedtotheUserandDeliveryRecipientbeforeandduringtheprovisionofDeliveryServicestotheUser.Inaddition,CompanyanditsAffiliatesmaymonitor,trackandsharewiththirdpartiesyourgeo-locationinformationobtainedbytheProviderAppandDeviceforsafetyandsecuritypurposes.

3. YouandYourTransportationMethod

3.1 YourRequirements.Youacknowledgeandagreethatatalltimes,youshall:(a)holdandmaintain(i)avalidapplicablelicensewiththeappropriatelevelofcertificationtooperateyourTransportationMethod(e.g.,adriver’slicenseifyourTransportationMethodisamotorvehicle),and(ii)alllicenses,permits,approvalsandauthorityapplicabletoyouthatarenecessarytoprovidedeliveryservicestothirdpartiesintheTerritory;(b)possesstheappropriateandcurrentleveloftraining,expertiseandexperiencetoprovideDeliveryServicesinaprofessionalmannerwithdueskill,careanddiligence;and(c)maintainhighstandardsofprofessionalism,serviceandcourtesy.Youacknowledgeandagreethatyoumaybesubjecttocertainbackgroundanddrivingrecordchecksfromtimetotimeinordertoqualifytoprovide,andremaineligibletoprovide,DeliveryServices.YouacknowledgeandagreethatCompanyreservestheright,atanytimeinCompany’ssolediscretion,todeactivateorotherwiserestrictyoufromaccessingorusingtheProviderApportheUberServicesifyoufailtomeettherequirementssetforthinthisAgreement.

3.2 TransportationMethodRequirements.YouacknowledgeandagreethatyourTransportationMethodwillatalltimesbe:(a)properlyregisteredandlicensedtooperateasadeliveryvehicleintheTerritory(ifyourTransportationMethodisavehicle);(b)ownedorleasedbyyou,orotherwiseinyourlawfulpossession;(c)suitableforperformingtheDeliveryServicescontemplatedbythisAgreement;and(d)maintainedingoodoperatingcondition,consistentwithindustrysafetyandmaintenancestandardsforaTransportationMethodofitskindandanyadditionalstandardsorrequirementsintheapplicableTerritory,andinacleanandsanitarycondition.

3.3 Documentation.ToensureyourcompliancewithallrequirementsinSections3.1and3.2above,youmustprovideCompanywithwrittencopiesofallsuchlicenses,permits,approvals,authority,registrationsandcertificationspriortoyourprovisionofanyDeliveryServices.Thereafter,youmustsubmittoCompanywrittenevidenceofallsuchlicenses,permits,

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approvals,authority,registrationsandcertificationsastheyarerenewed.Companyshall,uponrequest,beentitledtoreviewsuchlicenses,permits,approvals,authority,registrationsandcertificationsfromtimetotime,andyourfailuretoprovideormaintainanyoftheforegoingshallconstituteamaterialbreachofthisAgreement.CompanyreservestherighttoindependentlyverifyyourDocumentationfromtimetotimeinanywayCompanydeemsappropriateinitsreasonablediscretion.

4. FinancialTerms

4.1 DeliveryFeeCalculationandYourPayment.YouareentitledtochargeadeliveryfeeforeachinstanceofcompletedDeliveryServicesprovidedtoaUserthatareobtainedviatheUberServices(“DeliveryFee”),wheresuchDeliveryFeeis,asapplicable:(a)calculatedbaseduponabasedeliveryfeeamountplusmileageand/ortimeamounts;or(b)aflatfee,eachasdetailedfortheapplicableTerritory(“DeliveryFeeCalculation”).YouacknowledgethattheDeliveryFeeistheonlypaymentyouwillreceiveinconnectionwithprovisionofDeliveryServicesandthatneithertheDeliveryFeenortheDeliveryFeeCalculationincludesanygratuity.YouarealsoentitledtochargeUserforanyTolls,taxesorfeesincurredduringtheprovisionofDeliveryServices,ifapplicable.You:(i)appointCompanyasyourlimitedpaymentcollectionagentsolelyforthepurposeofacceptingtheDeliveryFee,applicableTollsand,dependingontheregionand/orifrequestedbyyou,applicabletaxesandfeesfromtheUseronyourbehalfviathepaymentprocessingfunctionalityfacilitatedbytheUberServicesthatarerelatedtoyourprovisionofDeliveryServices;and(ii)agreethatpaymentmadebyUsertoCompany(ortoanAffiliateofCompanyactingasanagentofCompany)shallbeconsideredthesameaspaymentmadedirectlybyUsertoyou.Inaddition,thepartiesacknowledgeandagreethatasbetweenyouandCompany,theDeliveryFeeisarecommendedamount,andtheprimarypurposeofthepre-arrangedDeliveryFeeistoactasthedefaultamountintheeventyoudonotnegotiateadifferentamount.Youshallalwayshavetherightto:(i)chargeadeliveryfeethatislessthanthepre-arrangedDeliveryFee;or(ii)negotiate,atyourrequest,aDeliveryFeethatislowerthanthepre-arrangedDeliveryFee(eachof(i)and(ii)herein,a“NegotiatedDeliveryFee”).Companyshallconsiderallsuchrequestsfromyouingoodfaith.Companyagreestoremit,orcausetoberemitted,toyouonatleastaweeklybasis:(a)theDeliveryFeelesstheapplicableServiceFee;(b)theTolls;and(c)dependingontheregion,certaintaxesandancillaryfees.IfyouhaveseparatelyagreedthatotheramountsmaybedeductedfromtheDeliveryFeepriortoremittancetoyou(e.g.,vehiclefinancingpayments,leasepayments,mobiledeviceusagecharges,etc.),theorderofanysuchdeductionsfromtheDeliveryFeeistobedeterminedexclusivelybyCompany(asbetweenyouandCompany).

4.2 ChangestoDeliveryFeeCalculation.CompanyreservestherighttochangetheDeliveryFeeCalculationatanytimeinCompany’sdiscretionbaseduponlocalmarketfactors,andCompanywillprovideyouwithnoticeintheeventofchangestothebasedeliveryfee,permile,and/orperminuteamountsthatwouldresultinachangeintherecommendedDeliveryFee.ContinueduseoftheUberServicesafteranysuchchangeintheDeliveryFeeCalculationshallconstituteyourconsenttosuchchange.

4.3 DeliveryFeeAdjustment.Companyreservestherightto:(i)adjusttheDeliveryFeeforaparticularinstanceofDeliveryServices(e.g.,youtookaninefficientroute,youfailedtoproperlyendaparticularinstanceofDeliveryServicesintheProviderApp,technicalerrorintheUberServices,etc.);or(ii)canceltheDeliveryFeeforaparticularinstanceofDeliveryServices(e.g.,acommunicatedUserdeadlineforcompletionofdeliveryserviceswasnotmet,UserischargedforDeliveryServicesthatwerenotprovided,intheeventofaUsercomplaint,fraud,etc.).

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Company’sdecisiontoreduceorcanceltheDeliveryFeeinanysuchmannershallbeexercisedinareasonablemanner.

4.4 ServiceFee.InconsiderationofCompany’sprovisionoftheProviderAppandtheUberServicesforyouruseandbenefithereunder,youagreetopayCompanyaservicefeeonaperDeliveryServicestransactionbasiscalculatedasapercentageoftheDeliveryFeedeterminedbytheDeliveryFeeCalculation(regardlessofanyNegotiatedDeliveryFee),asprovidedtoyouviaemailorotherwisemadeavailableelectronicallybyCompanyfromtimetotimefortheapplicableTerritory(“ServiceFee”).IntheeventregulationsapplicabletoyourTerritoryrequiretaxestobecalculatedontheDeliveryFee,CompanyshallcalculatetheServiceFeebasedontheDeliveryFeenetofsuchtaxes.CompanyreservestherighttochangetheServiceFeeatanytimeinCompany’sdiscretionbaseduponlocalmarketfactors,andCompanywillprovideyouwithnoticeintheeventofsuchchange.ContinueduseoftheUberServicesafteranysuchchangeintheServiceFeecalculationshallconstituteyourconsenttosuchchange.

4.5 CancellationCharges.YouacknowledgeandagreethatUsersmayelecttocancelrequestsforDeliveryServicesthathavebeenacceptedbyyouviatheProviderAppatanytimepriortoyourarrivalatthedrop-offlocation.IntheeventthataUsercancelsanacceptedrequestforDeliveryServicesorthepackageisnotavailableforyourpick-upbasedonCompany’sthen-currentpolicieswithrespecttotheforegoing,CompanymaychargetheUseracancellationfeeonyourbehalf.Ifcharged,thiscancellationfeeshallbedeemedtheDeliveryFeeforthecancelledDeliveryServicesforthepurposeofremittancetoyouhereunder(“CancellationFee”).ThepartiesacknowledgeandagreethatasbetweenyouandCompany,thisCancellationFeeisarecommendedamount,andtheprimarypurposeofsuchCancellationFeeistoactasthedefaultamountintheeventyoudonotnegotiateadifferentamount.Youshallalwayshavetherightto:(i)chargeacancellationfeethatislessthantheCancellationFee;or(ii)negotiate,atyourrequest,acancellationfeethatislowerthantheCancellationFee(eachof(i)and(ii)herein,a“NegotiatedCancellationFee”).Ifcharged,theCancellationFee(regardlessofanyNegotiatedCancellationFee)shallbedeemedtheDeliveryFeeforthecancelledDeliveryServicesforthepurposeofremittancetoyouhereunder.

4.6 Receipts.AspartoftheUberServices,CompanyprovidesyouasystemforthedeliveryofreceiptstoUsersforDeliveryServicesrendered.UponyourcompletionofDeliveryServicesforaUser,CompanypreparesanapplicablereceiptandissuessuchreceipttotheUserviaemailonyourbehalf.SuchreceiptsarealsoprovidedtoyouviaemailortheonlineportalavailabletoyouthroughtheUberServices.ReceiptsincludethebreakdownofamountschargedtotheUserforDeliveryServicesandmayincludespecificinformationaboutyou,includingyourname,contactinformationandphoto,aswellasamapoftherouteyoutook.AnycorrectionstoaUser’sreceiptforDeliveryServicesmustbesubmittedtoCompanyinwritingwithinthree(3)businessdaysafterthecompletionofsuchDeliveryServices.Absentsuchanotice,CompanyshallnotbeliableforanymistakesinorcorrectionstothereceiptorforrecalculationordisbursementoftheDeliveryFee.

4.7 NoAdditionalAmounts.Youacknowledgeandagreethat,forthemutualbenefitoftheparties,throughadvertisingandmarketing,CompanyanditsAffiliatesmayseektoattractnewUserstoCompanyanditsAffiliatesandtoincreaseexistingUsers’useofUber’stechnologyplatform.YouacknowledgeandagreesuchadvertisingormarketingdoesnotentitleyoutoanyadditionalmonetaryamountsbeyondtheamountsexpresslysetforthinthisAgreement.YouacknowledgethattheUberServicesdonotprovideDeliveryRecipientsorUserstheabilitytoapplyagratuitythroughtheUberServices,astheDeliveryFeesarefullcompensationforyourDeliveryServices.

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IntheeventthataUserpaysCompanyavalidgratuityonyourbehalf,Companywilltransmitsuchgratuitytoyouandwillnotretainanyportionofthatgratuity.WithregardtocashgratuitiesprovidedbyaUserorDeliveryRecipientdirectlytoyou,noportionofthatgratuityisowedtoorshouldbepaidtoCompany.

4.8 Taxes.Youacknowledgeandagreethatyouarerequiredto:(a)completealltaxregistrationobligationsandcalculateandremitalltaxliabilitiesrelatedtoyourprovisionofDeliveryServicesasrequiredbyapplicablelaw;and(b)provideCompanywithallrelevanttaxinformation.YoufurtheracknowledgeandagreethatyouareresponsiblefortaxesonyourownincomearisingfromtheperformanceofDeliveryServices.NotwithstandinganythingtothecontraryinthisAgreement,Companymayinitsreasonablediscretionbasedonapplicabletaxandregulatoryconsiderations,collectandremittaxesresultingfromyourprovisionofDeliveryServicesand/orprovideanyoftherelevanttaxinformationyouhaveprovidedpursuanttotherequirementmentionedabove,directlytotheapplicablegovernmentaltaxauthoritiesonyourbehalforotherwise.

5. ProprietaryRights;License

5.1 LicenseGrant.SubjecttothetermsandconditionsofthisAgreement,Companyherebygrantsyouanon-exclusive,non-transferable,non-sublicensable,non-assignablelicense,duringthetermofthisAgreement,tousetheUberServices(includingtheProviderApponaDevice)solelyforthepurposeofprovidingDeliveryServicestoUsersandtrackingresultingDeliveryFeesandfees.AllrightsnotexpresslygrantedtoyouarereservedbyCompany,itsAffiliatesandtheirrespectivelicensors.

5.2 Restrictions.Youshallnot,andshallnotallowanyotherpartyto:(a)license,sublicense,sell,resell,transfer,assign,distributeorotherwiseprovideormakeavailabletoanyotherpartytheUberServices,ProviderApporanyCompanyDeviceinanyway;(b)modifyormakederivativeworksbasedupontheUberServicesorProviderApp;(c)improperlyusetheUberServicesorProviderApp,includingcreatingInternet“links”toanypartoftheUberServicesorProviderApp,“framing”or“mirroring”anypartoftheUberServicesorProviderApponanyotherwebsitesorsystems,or“scraping”orotherwiseimproperlyobtainingdatafromtheUberServicesorProviderApp;(d)reverseengineer,decompile,modify,ordisassembletheUberServicesorProviderApp,exceptasallowedunderapplicablelaw;or(e) sendspamorotherwiseduplicativeorunsolicitedmessages.Inaddition,youshallnot,andshallnotallowanyotherpartyto,accessorusetheUberServicesorProviderAppto:(i)designordevelopacompetitiveorsubstantiallysimilarproductorservice;(ii)copyorextractanyfeatures,functionality,orcontentthereof;(iii)launchorcausetobelaunchedonorinconnectionwiththeUberServicesanautomatedprogramorscript,includingwebspiders,crawlers,robots,indexers,bots,virusesorworms,oranyprogramwhichmaymakemultipleserverrequestspersecond,orundulyburdenorhindertheoperationand/orperformanceoftheUberServices;or(iv)attempttogainunauthorizedaccesstotheUberServicesoritsrelatedsystemsornetworks.

5.3 Ownership.TheUberServices,ProviderAppandCompanyData,includingallintellectualpropertyrightstherein,andtheCompanyDevicesareandshallremain(asbetweenyouandCompany)thepropertyofCompany,itsAffiliatesortheirrespectivelicensors.NeitherthisAgreementnoryouruseoftheUberServices,ProviderApporCompanyDataconveysorgrantstoyouanyrights)inorrelatedtotheUberServices,ProviderApporCompanyData,exceptforthelimitedlicensegrantedabove.OtherthanasspecificallypermittedbytheCompanyin

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connectionwiththeUberServices,youarenotpermittedtouseorreferenceinanymannerCompany’s,itsAffiliates’,ortheirrespectivelicensors’companynames,logos,productsandservicenames,trademarks,servicemarks,tradedress,copyrights,orotherindiciaofownership,aloneandincombinationwithotherletters,punctuation,words,symbolsand/ordesigns(the“UBERMarksandNames”)foranycommercialpurposes.Youagreethatyouwillnottrytoregisterorotherwiseuseand/orclaimownershipinanyoftheUBERMarksandNames,aloneorincombinationwithotherletters,punctuation,words,symbolsand/ordesigns,orinanyconfusinglysimilarmark,nameortitle,foranygoodsandservices.

6. Confidentiality

6.1 EachpartyacknowledgesandagreesthatintheperformanceofthisAgreementitmayhaveaccesstoormaybeexposedto,directlyorindirectly,confidentialinformationoftheotherparty("ConfidentialInformation").ConfidentialInformationincludesCompanyData,ProviderIDs,UserInformation,DeliveryRecipientInformation,packageinformation,andthetransactionvolume,marketingandbusinessplans,business,financial,technical,operationalandsuchothernon-publicinformationofeachparty(whetherdisclosedinwritingorverbally)thatsuchpartydesignatesasbeingproprietaryorconfidentialorofwhichtheotherpartyshouldreasonablyknowthatitshouldbetreatedasconfidential.

6.2 Eachpartyacknowledgesandagreesthat:(a)allConfidentialInformationshallremaintheexclusivepropertyofthedisclosingparty;(b)itshallnotuseConfidentialInformationoftheotherpartyforanypurposeexceptinfurtheranceofthisAgreement;(c)itshallnotdiscloseConfidentialInformationoftheotherpartytoanythirdparty,excepttoitsemployees,officers,contractors,agentsandserviceproviders("PermittedPersons")asnecessarytoperformunderthisAgreement,providedPermittedPersonsareboundinwritingtoobligationsofconfidentialityandnon-useofConfidentialInformationnolessprotectivethanthetermshereof;and(d)itshallreturnordestroyallConfidentialInformationofthedisclosingparty,upontheterminationofthisAgreementorattherequestoftheotherparty(subjecttoapplicablelawand,withrespecttoCompany,itsinternalrecord-keepingrequirements).

6.3 Notwithstandingtheforegoing,ConfidentialInformationshallnotincludeanyinformationtotheextentit:(a)isorbecomespartofthepublicdomainthroughnoactoromissiononthepartofthereceivingparty;(b)waspossessedbythereceivingpartypriortothedateofthisAgreementwithoutanobligationofconfidentiality;or(c)isdisclosedtothereceivingpartybyathirdpartyhavingnoobligationofconfidentialitywithrespectthereto.

7. Privacy

7.1 DisclosureofYourInformation.Subjecttoapplicablelaw,andnotwithstandingSection6.2,CompanyanditsAffiliatesmay,butshallnotberequiredto,providetoyou,aUser,aDeliveryRecipient,aninsurancecompanyand/orrelevantauthoritiesand/orregulatoryagenciesanyinformation(includingpersonalinformation(e.g.,informationobtainedaboutyouthroughanybackgroundcheck),ConfidentialInformation,andanyCompanyData)aboutyouoranyDeliveryServicesprovidedhereunderif:(a)thereisacomplaint,disputeorconflict,includinganaccident,betweenyouandaUseroryouandaDeliveryRecipient;(b)itisnecessarytoenforcethetermsofthisAgreement;(c)itisrequired,inCompany’soranyAffiliate’ssolediscretion,byapplicablelaworregulatoryrequirements(e.g.,CompanyoritsAffiliatesreceiveasubpoena,warrant,orotherlegalprocessforinformation);or(d)itisnecessary,inCompany’soranyAffiliate’ssolediscretion,to(1)protectthesafety,rights,propertyorsecurityofCompanyoritsAffiliates,theUberServicesoranythirdparty;(2)toprotectthesafetyofthepublicforany

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reasonincludingthefacilitationofinsuranceclaimsrelatedtotheUberServices;(3)todetect,preventorotherwiseaddressfraud,securityortechnicalissues;(4)topreventorstopactivitywhichCompanyoranyofitsAffiliates,intheirsolediscretion,mayconsidertobe,ortoposeariskofbeing,anillegal,unethical,orlegallyactionableactivity);or(e)itisrequiredornecessary,inCompany’soranyAffiliate’ssolediscretion,forinsuranceorotherpurposesrelatedtoyourabilitytoqualify,orremainqualified,tousetheUberServices.YouunderstandthatCompanymayretainyourpersonaldataforlegal,regulatory,safetyandothernecessarypurposesafterthisAgreementisterminated.

7.2 CompanyanditsAffiliatesmaycollectyourpersonaldataduringthecourseofyourapplicationfor,anduseof,theUberServices,ormayobtaininformationaboutyoufromthirdparties.Suchinformationmaybestored,processed,transferred,andaccessedbyCompanyanditsAffiliates,thirdparties,andserviceprovidersforbusinesspurposes,includingformarketing,leadgeneration,servicedevelopmentandimprovement,analytics,industryandmarketresearch,andsuchotherpurposesconsistentwithCompany’sanditsAffiliates’legitimatebusinessneeds.Youexpresslyconsenttosuchuseofpersonaldata.

7.3 CompanyanditsAffiliatescollectanduseyourpersonalinformationasprovidedintheprivacystatementlocatedatwww.uber.com/legal/privacy/drivers-us.

8. Insurance

8.1 ThisSection8.1appliesonlyifyouuseamotorvehicletoprovidetheDeliveryServices.YouagreetomaintainduringthetermofthisAgreementonallmotorvehiclesoperatedbyyouunderthisAgreementautomobileliabilityinsurancethatprovidesprotectionagainstbodilyinjuryandpropertydamagetothirdpartiesatlevelsofcoveragethatsatisfytheminimumrequirementstooperateaprivatepassengermotorvehicleonthepublicroadswithintheTerritory.Thiscoveragemustalsoincludeanyno-faultcoveragerequiredbylawintheTerritorythatmaynotbewaivedbyaninsured.YouagreetoprovideCompanyanditsAffiliatesacopyoftheinsurancepolicy,policydeclarations,proofofinsuranceidentificationcardandproofofpremiumpaymentfortheinsurancepolicyrequiredinthisSection8.1uponrequest.Furthermore,youmustprovideCompanywithwrittennoticeofcancellationofanyinsurancepolicyrequiredbyCompany.Companyshallhavenorighttocontrolyourselectionormaintenanceofyourpolicy.Youmustbeanamedinsuredorindividuallyrateddriver,forwhichapremiumischarged,ontheinsurancepolicyrequiredinthisSection8.1atalltimes.

8.2 YouagreetomaintainduringthetermofthisAgreementworkers’compensationinsuranceasrequiredbyallapplicablelawsintheTerritory.Ifpermittedbyapplicablelaw,youmaychoosetoinsureyourselfagainstindustrialinjuriesbymaintainingoccupationalaccidentinsuranceinplaceofworkers’compensationinsurance.Furthermore,ifpermittedbyapplicablelaw,youmaychoosenottoinsureyourselfagainstindustrialinjuriesatall,butdosoatyourownrisk.

8.3 Youunderstandandacknowledgethatyourowninsurancepolicy(e.g.,automobileorother

liabilityinsurancepolicy)maynotaffordliability,comprehensive,collision,medicalpayments,personalinjuryprotection,uninsuredmotorist,underinsuredmotorist,damagetopropertyinyourcare,custodyandcontrol,orothercoveragefortheDeliveryServicesyouprovidepursuanttothisAgreement.Ifyouhaveanyquestionsorconcernsaboutthescopeorapplicabilityofyourowninsurancecoverage,itisyourresponsibility,notthatofCompany,toresolvethemwithyourinsurer(s).

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8.4 CompanymaymaintainduringthetermofthisAgreementinsurancerelatedtoyourprovisionofDeliveryServicesasdeterminedbyCompanyinitsreasonablediscretion,providedthatCompanyanditsAffiliatesarenotrequiredtoprovideyouwithanyspecificinsurancecoverageforanylosstoyourTransportationMethodorinjurytoyou.YouarerequiredtopromptlynotifyCompanyofanyaccidentsthatoccurwhileprovidingDeliveryServicesandtocooperateandprovideallnecessaryinformationrelatedthereto.

9. RepresentationsandWarranties;Disclaimers

9.1 ByYou.Youherebyrepresentandwarrantthat:(a)youhavefullpowerandauthoritytoenterintothisAgreementandperformyourobligationshereunder;(b)youhavenotenteredinto,andduringthetermwillnotenterinto,anyagreementthatwouldpreventyoufromcomplyingwiththisAgreement;and(c)youwillcomplywithallapplicablelawsinyourperformanceofthisAgreement,includingholdingandcomplyingwithallpermits,licenses,registrationsandothergovernmentalauthorizationsnecessarytoprovide(i)DeliveryServicesusingtheTransportationMethodpursuanttothisAgreement,and(ii)deliveryservicestothirdpartiesintheTerritorygenerally.

9.2 DisclaimerofWarranties.COMPANYANDITSAFFILIATESPROVIDE,ANDYOUACCEPT,THEUBERSERVICES,PROVIDERAPPANDTHECOMPANYDEVICESONAN"ASIS"AND"ASAVAILABLE"BASIS.COMPANYANDITSAFFILIATESDONOTREPRESENT,WARRANTORGUARANTEETHATYOURACCESSTOORUSEOFTHEUBERSERVICES,PROVIDERAPPORTHECOMPANYDEVICES:(A)WILLBEUNINTERRUPTEDORERRORFREE;OR(B)WILLRESULTINANYREQUESTSFORDELIVERYSERVICES.COMPANYANDITSAFFILIATESFUNCTIONASANON-DEMANDLEADGENERATIONANDRELATEDSERVICEONLYANDMAKENOREPRESENTATIONS,WARRANTIESORGUARANTEESASTOTHEACTIONSORINACTIONSOFUSERSORDELIVERYRECIPIENTSWHOMAYREQUESTORRECEIVEDELIVERYSERVICESFROMYOU,ANDCOMPANYANDITSAFFILIATESDONOTSCREENOROTHERWISEEVALUATEUSERSORDELIVERYRECIPIENTS. BY USINGTHEUBERSERVICESANDPROVIDERAPP,YOUACKNOWLEDGEANDAGREETHATYOUMAYBEINTRODUCEDTOATHIRDPARTYTHATMAYPOSEHARMORRISKTOYOUOROTHERTHIRDPARTIES.YOUAREADVISEDTOTAKEREASONABLEPRECAUTIONSWITHRESPECTTOINTERACTIONSWITHTHIRDPARTIESENCOUNTEREDINCONNECTIONWITHTHEUSEOFTHEUBERSERVICESORPROVIDERAPP.COMPANYDOESNOTREPRESENT,WARRANTORGUARANTEETHESAFETYOFANYITEMSPROVIDEDTOYOUFORDELIVERYSERVICES.NOTWITHSTANDINGCOMPANY’SAPPOINTMENTASTHELIMITEDPAYMENTCOLLECTIONAGENTOFYOUFORTHEPURPOSEOFACCEPTINGPAYMENTFROMUSERSONYOURBEHALFASSETFORTHINSECTION4ABOVE,COMPANYANDITSAFFILIATESEXPRESSLYDISCLAIMALLLIABILITYFORANYACTOROMISSIONOFYOU,ANYUSER,ANYDELIVERYRECIPIENTOROTHERTHIRDPARTY.

9.3 NoServiceGuarantee.COMPANYANDITSAFFILIATESDONOTGUARANTEETHEAVAILABILITYORUPTIMEOFTHEUBERSERVICESORPROVIDERAPP.YOUACKNOWLEDGEANDAGREETHATTHEUBERSERVICESORPROVIDERAPPMAYBEUNAVAILABLEATANYTIMEANDFORANYREASON(e.g.,DUETOSCHEDULEDMAINTENANCEORNETWORKFAILURE).FURTHER,THEUBERSERVICESORPROVIDERAPPMAYBESUBJECTTOLIMITATIONS,DELAYS,ANDOTHERPROBLEMSINHERENTINTHEUSEOFTHEINTERNETANDELECTRONICCOMMUNICATIONS,ANDCOMPANYANDITSAFFILIATESARENOTRESPONSIBLEFORANYDELAYS,DELIVERYFAILURES,OROTHERDAMAGES,LIABILITIESORLOSSESRESULTINGFROMSUCHPROBLEMS.

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10. Indemnification.Youshallindemnify,defend(atCompany’soption)andholdharmlessCompanyanditsAffiliatesandtheirrespectiveofficers,directors,employees,agents,successorsandassignsfromandagainstanyandallliabilities,expenses(includinglegalfees),damages,penalties,fines,socialsecuritycontributionsandtaxesarisingoutoforrelatedto:(a)yourbreachofyourrepresentations,warrantiesorobligationsunderthisAgreement;or(b)aclaimbyathirdparty(includingUsers,DeliveryRecipients,regulatorsandgovernmentalauthorities)directlyorindirectlyrelatedtoyourprovisionofDeliveryServicesoruseoftheUberServices.Thisindemnificationprovisionshallnotapplytoyourbreachofanyrepresentationsregardingyourstatusasanindependentcontractor.

11. LimitsofLiability.COMPANYANDITSAFFILIATESSHALLNOTBELIABLEUNDERORRELATEDTOTHISAGREEMENTFORANYOFTHEFOLLOWING,WHETHERBASEDONCONTRACT,TORTORANYOTHERLEGALTHEORY,EVENIFAPARTYHASBEENADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGES:(i)ANYINCIDENTAL,PUNITIVE,SPECIAL,EXEMPLARY,CONSEQUENTIAL,OROTHERINDIRECTDAMAGESOFANYTYPEORKIND;OR(ii)YOURORANYTHIRDPARTY’SPROPERTYDAMAGEORLOSS,ORLOSSORINACCURACYOFDATA,ORLOSSOFBUSINESS,REVENUE,PROFITS,USEOROTHERECONOMICADVANTAGE.EXCEPTFORCOMPANY’SOBLIGATIONSTOPAYAMOUNTSDUETOYOUPURSUANTTOSECTION4ABOVE,BUTSUBJECTTOANYLIMITATIONSOROTHERPROVISIONSCONTAINEDINTHISAGREEMENTWHICHAREAPPLICABLETHERETO,INNOEVENTSHALLTHELIABILITYOFCOMPANYORITSAFFILIATESUNDERTHISAGREEMENTEXCEEDTHEAMOUNTOFSERVICEFEESACTUALLYPAIDTOORDUETOCOMPANYHEREUNDERINTHESIX(6)MONTHPERIODIMMEDIATELYPRECEDINGTHEEVENTGIVINGRISETOSUCHCLAIM.

12. TermandTermination

12.1 Term.ThisAgreementshallcommenceonthedateacceptedbyyouandshallcontinueuntilterminatedassetforthherein.

12.2 Termination.EitherpartymayterminatethisAgreement:(a)withoutcauseatanytimeuponseven(7)dayspriorwrittennoticetotheotherparty;(b)immediately,withoutnotice,fortheotherparty’smaterialbreachofthisAgreement;or(c)immediately,withoutnotice,intheeventoftheinsolvencyorbankruptcyoftheotherparty,orupontheotherparty’sfilingorsubmissionofrequestforsuspensionofpayment(orsimilaractionorevent)againsttheterminatingparty.Inaddition,CompanymayterminatethisAgreementordeactivateyourProviderIDimmediately,withoutnotice,withrespecttoyouintheeventyounolongerqualify,underapplicablelaworthestandardsandpoliciesofCompanyanditsAffiliates,toprovideDeliveryServicesortooperateyourTransportationMethod,orasotherwisesetforthinthisAgreement.

12.3 EffectofTermination.UponterminationoftheAgreement,youshall:(a)promptlyreturntoCompanyallCompanyDevices;and(b)immediatelydeleteandfullyremovetheProviderAppfromanyofYourDevices.OutstandingpaymentobligationsandSections1,2.3,2.5.3,4.7,4.8,5.3,6,7,9,10,11,12.3,13,14and15shallsurvivetheterminationofthisAgreement.

13. RelationshipoftheParties

13.1 ExceptasotherwiseexpresslyprovidedhereinwithrespecttoCompanyactingasthelimitedpaymentcollectionagentsolelyforthepurposeofcollectingpaymentfromUsersonyourbehalf,therelationshipbetweenthepartiesunderthisAgreementissolelythatofindependentcontractingparties.Thepartiesexpresslyagreethat:(a)thisAgreementisnotanemploymentagreement,nordoesitcreateanemploymentrelationship,between

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Companyandyou;and(b)nojointventure,partnership,oragencyrelationshipexistsbetweenCompanyandyou.

13.2 YouhavenoauthoritytobindCompanyoritsAffiliatesandyouundertakenottoholdyourselfoutasanemployee,agentorauthorizedrepresentativeofCompanyoritsAffiliates.Where,byimplicationofmandatorylaworotherwise,youmaybedeemedanagentorrepresentativeofCompany,youundertakeandagreetoindemnify,defend(atCompany’soption)andholdCompanyanditsAffiliatesharmlessfromandagainstanyclaimsbyanypersonorentitybasedonsuchimpliedagencyorrepresentativerelationship.

14. MiscellaneousTerms

14.1 Modification..IntheeventCompanymodifiesthetermsandconditionsofthisAgreementatanytime,suchmodificationsshallbebindingonyouonlyuponyouracceptanceofthemodifiedAgreement.CompanyreservestherighttomodifyanyinformationreferencedathyperlinksfromthisAgreementfromtimetotime.Youherebyacknowledgeandagreethat,byusingtheUberServices,ordownloading,installingorusingtheProviderApp,youareboundbyanyfutureamendmentsandadditionstoinformationreferencedathyperlinksherein,ordocumentsincorporatedherein,includingwithrespecttoDeliveryFeeCalculations.ContinueduseoftheUberServicesorProviderAppafteranysuchchangesshallconstituteyourconsenttosuchchanges.Unlesschangesaremadetothearbitrationprovisionsherein,youacknowledgeandagreethatmodificationofthisAgreementdoesnotcreatearenewedopportunitytooptoutofarbitration.

14.2 SupplementalTerms.SupplementaltermsmayapplytoyouruseoftheUberServices,suchasusepoliciesortermsrelatedtocertainfeaturesandfunctionality,whichmaybemodifiedfromtimetotime(“SupplementalTerms”).YoumaybepresentedwithcertainSupplementalTermsfromtimetotime.SupplementalTermsareinadditionto,andshallbedeemedapartof,thisAgreement.SupplementalTermsshallprevailoverthisAgreementintheeventofaconflict.

14.3 Severability.IfanyprovisionofthisAgreementisorbecomesinvalidornon-binding,thepartiesshallremainboundbyallotherprovisionshereof.Inthatevent,thepartiesshallreplacetheinvalidornon-bindingprovisionwithprovisionsthatarevalidandbindingandthathave,tothegreatestextentpossible,asimilareffectastheinvalidornon-bindingprovision,giventhecontentsandpurposeofthisAgreement.

14.4 Assignment.NeitherpartyshallassignortransferthisAgreementoranyofitsrightsorobligationshereunder,inwholeorinpart,withoutthepriorwrittenconsentoftheotherparty;providedthatCompanymayassignortransferthisAgreementoranyorallofitsrightsorobligationsunderthisAgreementfromtimetotimewithoutconsent:(a)toanAffiliate;or(b)toanacquirerofallorsubstantiallyallofCompany’sbusiness,equityorassets.

14.5 EntireAgreement.ThisAgreement,includingallSupplementalTerms,constitutestheentireagreementandunderstandingofthepartieswithrespecttoitssubjectmatterandreplacesandsupersedesallpriororcontemporaneousagreementsorundertakingsregardingsuchsubjectmatter.InthisAgreement,thewords“including”and“include”mean“including,butnotlimitedto.”TherecitalsformapartofthisAgreement.

14.6 NoThirdPartyBeneficiaries.TherearenothirdpartybeneficiariestothisAgreement,exceptasexpresslysetforthintheArbitrationProvisioninSection15.3.NothingcontainedinthisAgreementisintendedtoorshallbeinterpretedtocreateanythird-partybeneficiaryclaims.

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14.7 Notices.AnynoticedeliveredbyCompanytoyouunderthisAgreementwillbedeliveredbyemailtotheemailaddressassociatedwithyouraccountorbypostingontheportalavailabletoyouontheUberServices.AnynoticedeliveredbyyoutoCompanyunderthisAgreementwillbedeliveredbycontactingCompanyathttp://partners.uber.cominthe“ContactUs”section.AdditionalTerritory-specificnoticesmayberequiredfromtimetotime.

15. GoverningLaw;Arbitration

15.1 ThechoiceoflawprovisionscontainedinthisSection15.1donotapplytothearbitrationclausecontainedinSection15.3,sucharbitrationclausebeinggovernedbytheFederalArbitrationAct.Accordingly,andexceptasotherwisestatedinSection15.3,theinterpretationofthisAgreementshallbegovernedbyCalifornialaw,withoutregardtothechoiceorconflictsoflawprovisionsofanyjurisdiction.Anydisputes,actions,claimsorcausesofactionarisingoutoforinconnectionwiththisAgreementortheUberServicesthatarenotsubjecttothearbitrationclausecontainedinSection15.3shallbesubjecttotheexclusivejurisdictionofthestateandfederalcourtslocatedintheCityandCountyofSanFrancisco,California.However,neitherthechoiceoflawprovisionregardingtheinterpretationofthisAgreementnortheforumselectionprovisionisintendedtocreateanyothersubstantiverighttonon-CalifornianstoassertclaimsunderCalifornialawwhetherthatbebystatute,commonlaw,orotherwise.Theseprovisions,andexceptasotherwiseprovidedinSection15.3,areonlyintendedtospecifytheuseofCalifornialawtointerpretthisAgreementandtheforumfordisputesassertingabreachofthisAgreement,andtheseprovisionsshallnotbeinterpretedasgenerallyextendingCalifornialawtoyouifyoudonototherwiseresideorprovideservicesinCalifornia.TheforegoingchoiceoflawandforumselectionprovisionsdonotapplytothearbitrationclauseinSection15.3ortoanyarbitrabledisputesasdefinedtherein.Instead,asdescribedinSection15.3,theFederalArbitrationActshallapplytoanysuchdisputes.ThefailureofCompanytoenforceanyrightorprovisioninthisAgreementshallnotconstituteawaiverofsuchrightorprovisionunlessacknowledgedandagreedtobyUberinwriting.

15.2 OtherthandisputesregardingtheintellectualpropertyrightsofthepartiesandotherclaimsidentifiedinSection15.3.ii,anydisputes,actions,claimsorcausesofactionarisingoutoforinconnectionwiththisAgreementortheUberServicesshallbesubjecttoarbitrationpursuanttoSection15.3.

15.3 ArbitrationProvision

ImportantNoteRegardingthisArbitrationProvision:

• Exceptasprovidedbelow,arbitrationdoesnotlimitoraffectthelegalclaimsyoumaybringagainsttheCompany.Agreeingtoarbitrationonlyaffectswhereanysuchclaimsmaybebroughtandhowtheywillberesolved.

• Arbitrationisaprocessofprivatedisputeresolutionthatdoesnotinvolvethecivilcourts,aciviljudge,orajury.Instead,theparties’disputeisdecidedbyaprivatearbitratorselectedbythepartiesusingtheprocesssetforthherein.Otherarbitrationrulesandproceduresarealsosetforthherein.

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• Unlessthelawrequiresotherwise,asdeterminedbytheArbitratorbaseduponthecircumstancespresented,youwillberequiredtosplitthecostofanyarbitrationwiththeCompany.

• IMPORTANT:ThisArbitrationProvisionwillrequireyoutoresolveanyclaimthatyoumayhaveagainsttheCompanyorUberonanindividualbasis,exceptasprovidedbelow,pursuanttothetermsoftheAgreementunlessyouchoosetooptoutoftheArbitrationProvision.Exceptasprovidedbelow,thisprovisionwillprecludeyoufrombringinganyclass,collective,orrepresentativeaction((otherthanactionsunderthePrivateAttorneysGeneralActof2004,CaliforniaLaborCode§2698etseq.(“PAGA”))againsttheCompanyorUberandalsoprecludesyoufromparticipatinginorrecoveringreliefunderanycurrentorfutureclass,collective,orrepresentative(non-PAGA)actionbroughtagainsttheCompanyorUberbysomeoneelse.

• CaseshavebeenfiledagainstUberandmaybefiledinthefutureinvolvingclaimsbyusersofUberServicesandSoftware,includingbydrivers.Youshouldassumethattherearenow,andmaybeinthefuture,lawsuitsagainsttheCompanyorUberallegingclass,collective,and/orrepresentative(non-PAGA)claimsonyourbehalf,includingbutnotlimitedtoclaimsfortips,reimbursementofexpenses,andemploymentstatus.Suchclaims,ifsuccessful,couldresultinsomemonetaryrecoverytoyou.(THESECASESNOWINCLUDE,FOREXAMPLE,YUCESOYETAL.V.UBERTECHNOLOGIES,INC.,ETAL.,CASENO.3:15-CV-00262(NORTHERNDISTRICTOFCALIFORNIA);;INREUBERFCRALITIGATION,CASENO.14-CV-05200-EMC(NORTHERNDISTRICTOFCALIFORNIA);ANDO’CONNORV.UBERTECHNOLOGIES,INC.,ETAL.,CASENO.CV13-03826-EMC(NORTHERNDISTRICTOFCALIFORNIA).Thecontactinformationforplaintiffs’counselintheO’Connormatterisasfollows:ShannonLiss-Riordan,Lichten&Liss-Riordan,P.C.,729BoylstonStreet,Suite2000,Boston,MA02116,Telephone:(617)994-5800,Fax:(617)994-5801,Email:[email protected].

o Themereexistenceofsuchclass,collective,and/orrepresentativelawsuits,however,doesnotmeanthatsuchlawsuitswillultimatelysucceed.ButifyoudoagreetoarbitrationwiththeCompany,youareagreeinginadvance,exceptasotherwiseprovided,thatyouwillnotparticipateinandtherefore,willnot

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seektorecovermonetaryorotherreliefunderanysuchclass,collective,and/orrepresentative(non-PAGA)lawsuit.

o However,asdiscussedaboveandexceptasprovidedbelow,ifyouagreetoarbitration,youwillnotbeprecludedfrombringingyourclaimsagainsttheCompanyorUberinanindividualarbitrationproceeding.Ifsuccessfulonsuchclaims,youcouldbeawardedmoneyorotherreliefbyanarbitrator(subjecttosplittingthecostofarbitrationasmentionedabove).

WHETHERTOAGREETOARBITRATIONISANIMPORTANTBUSINESSDECISION.ITISYOURDECISIONTOMAKE,ANDYOUSHOULDNOTRELYSOLELYUPONTHEINFORMATIONPROVIDEDINTHISAGREEMENTASITISNOTINTENDEDTOCONTAINACOMPLETEEXPLANATIONOFTHECONSEQUENCESOFARBITRATION.YOUSHOULDTAKEREASONABLESTEPSTOCONDUCTFURTHERRESEARCHANDTOCONSULTWITHOTHERS—INCLUDINGBUTNOTLIMITEDTOANATTORNEY—REGARDINGTHECONSEQUENCESOFYOURDECISION,JUSTASYOUWOULDWHENMAKINGANYOTHERIMPORTANTBUSINESSORLIFEDECISION.

i. HowThisArbitrationProvisionApplies.

ThisArbitrationProvisionisgovernedbytheFederalArbitrationAct,9U.S.C.§1etseq.(the“FAA”)andevidencesatransactioninvolvinginterstatecommerce.ThisArbitrationProvisionappliestoanydisputearisingoutoforrelatedtothisAgreementorterminationoftheAgreementandsurvivesaftertheAgreementterminates.NothingcontainedinthisArbitrationProvisionshallbeconstruedtopreventorexcuseyoufromutilizinganyinformalprocedureforresolutionofcomplaintsestablishedinthisAgreement(ifany),andthisArbitrationProvisionisnotintendedtobeasubstitutefortheutilizationofsuchprocedures.

Exceptasitotherwiseprovides,thisArbitrationProvisionisintendedtoapplytotheresolutionofdisputesthatotherwisewouldberesolvedinacourtoflaworbeforeanyforumotherthanarbitration,withtheexceptionofproceedingsthatmustbeexhaustedunderapplicablelawbeforepursuingaclaiminacourtoflaworinanyforumotherthanarbitration.Exceptasitotherwiseprovides,thisArbitrationProvisionrequiresallsuchdisputestoberesolvedonlybyanarbitratorthroughfinalandbindingarbitrationonanindividualbasisonlyandnotbywayofcourtorjurytrial,orbywayofclass,collective,orrepresentative(non-PAGA)action.

ExceptasprovidedinSection15.3(v),below,regardingtheClassActionWaiver,suchdisputesincludewithoutlimitationdisputesarisingoutoforrelatingtointerpretationorapplicationofthisArbitrationProvision,includingtheenforceability,revocabilityorvalidityoftheArbitrationProvisionoranyportionoftheArbitrationProvision.AllsuchmattersshallbedecidedbyanArbitratorandnotbyacourtorjudge.However,assetforthbelow,theprecedingsentencesshallnotapplytodisputesrelatingtotheinterpretationorapplicationoftheClassActionWaiverorPAGAWaiverbelow,includingtheirenforceability,revocabilityorvalidity.

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Exceptasitotherwiseprovides,thisArbitrationProvisionalsoapplies,withoutlimitation,toalldisputesbetweenYouandtheCompanyorUber,aswellasalldisputesbetweenYouandtheCompany’sorUber’sfiduciaries,administrators,affiliates,subsidiaries,parents,andallsuccessorsandassignsofanyofthem,includingbutnotlimitedtoanydisputesarisingoutoforrelatedtothisAgreementanddisputesarisingoutoforrelatedtoyourrelationshipwiththeCompany,includingterminationoftherelationship.ThisArbitrationProvisionalsoapplies,withoutlimitation,todisputesregardinganycity,county,stateorfederalwage-hourlaw,tradesecrets,unfaircompetition,compensation,breaksandrestperiods,expensereimbursement,termination,harassmentandclaimsarisingundertheUniformTradeSecretsAct,CivilRightsActof1964,AmericansWithDisabilitiesAct,AgeDiscriminationinEmploymentAct,FamilyMedicalLeaveAct,FairLaborStandardsAct,EmployeeRetirementIncomeSecurityAct(exceptforindividualclaimsforemployeebenefitsunderanybenefitplansponsoredbytheCompanyandcoveredbytheEmployeeRetirementIncomeSecurityActof1974orfundedbyinsurance),GeneticInformationNon-DiscriminationAct,andstatestatutes,ifany,addressingthesameorsimilarsubjectmatters,andallothersimilarfederalandstatestatutoryandcommonlawclaims.

ThisAgreementisintendedtorequirearbitrationofeveryclaimordisputethatlawfullycanbearbitrated,exceptforthoseclaimsanddisputeswhichbythetermsofthisAgreementareexpresslyexcludedfromtheArbitrationProvision.

UberTechnologies,Inc.isanintendedthird-partybeneficiaryofthisAgreement.

ii. LimitationsOnHowThisAgreementApplies.

ThedisputesandclaimssetforthbelowshallnotbesubjecttoarbitrationandtherequirementtoarbitratesetforthinthisArbitrationProvisionshallnotapply:

ArepresentativeactionbroughtonbehalfofothersunderthePrivateAttorneysGeneralActof2004,CaliforniaLaborCode§2698etseq.(“PAGA”),totheextentwaiverofsuchaclaimisdeemedunenforceablebyacourtofcompetentjurisdiction;

Claimsforworkerscompensation,statedisabilityinsuranceandunemploymentinsurancebenefits;

RegardlessofanyothertermsofthisAgreement,nothingpreventsyoufrommakingareporttoorfilingaclaimorchargewiththeEqualEmploymentOpportunityCommission,U.S.DepartmentofLabor,SecuritiesExchangeCommission,NationalLaborRelationsBoard,orOfficeofFederalContractCompliancePrograms,andnothinginthisAgreementorArbitrationProvisionpreventstheinvestigationbyagovernmentagencyofanyreport,claimorchargeotherwisecoveredbythisArbitrationProvision.NothinginthisArbitrationProvisionshallbedeemedtoprecludeorexcuseapartyfrombringinganadministrativeclaimbeforeanyagencyinordertofulfilltheparty'sobligationtoexhaustadministrativeremediesbeforemakingaclaiminarbitration;

DisputesthatmaynotbesubjecttoapredisputearbitrationagreementpursuanttoapplicableFederallaworExecutiveOrderareexcludedfromthecoverageofthisArbitrationProvision;

Disputesregardingyour,theCompany’s,orUber’sintellectualpropertyrights;

ThisArbitrationProvisionshallnotbeconstruedtorequirethearbitrationofanyclaimsagainstacontractorthatmaynotbethesubjectofamandatoryarbitrationagreementasprovidedbysection8116oftheDepartmentofDefense("DoD")AppropriationsActforFiscalYear2010(Pub.L.111-118),section8102oftheDepartmentofDefense("DoD")AppropriationsActforFiscalYear2011(Pub.L.112-

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10,DivisionA),andtheirimplementingregulations,oranysuccessorDoDappropriationsactaddressingthearbitrabilityofclaims.

iii. SelectingTheArbitratorandLocationoftheArbitration.

TheArbitratorshallbeselectedbymutualagreementoftheCompanyandyou.UnlessyouandtheCompanymutuallyagreeotherwise,theArbitratorshallbeanattorneylicensedtopracticeinthelocationwherethearbitrationproceedingwillbeconductedoraretiredfederalorstatejudicialofficerwhopresidedinthejurisdictionwherethearbitrationwillbeconducted.IfthePartiescannotagreeonanArbitrator,thenanarbitratorwillbeselectedusingthealternatestrikemethodfromalistoffive(5)neutralarbitratorsprovidedbyJAMS(JudicialArbitration&MediationServices).Youwillhavetheoptionofmakingthefirststrike.IfaJAMSarbitratorisused,thentheJAMSStreamlinedArbitrationRules&Proceduresruleswillapply;however,ifthereisaconflictbetweentheJAMSRulesandthisAgreement,thisAgreementshallgovern.Thoserulesareavailablehere:

http://www.jamsadr.com/rules-streamlined-arbitration/

Thelocationofthearbitrationproceedingshallbenomorethan45milesfromtheplacewhereyoulastprovideddeliveryservicesunderthisAgreement,unlesseachpartytothearbitrationagreesinwritingotherwise.

iv. StartingTheArbitration.

Allclaimsinarbitrationaresubjecttothesamestatutesoflimitationthatwouldapplyincourt.Thepartybringingtheclaimmustdemandarbitrationinwritinganddeliverthewrittendemandbyhandorfirstclassmailtotheotherpartywithintheapplicablestatuteoflimitationsperiod.ThedemandforarbitrationshallincludeidentificationoftheParties,astatementofthelegalandfactualbasisoftheclaim(s),andaspecificationoftheremedysought.AnydemandforarbitrationmadetotheCompanyorUbershallbeprovidedtoLegal,Portier,LLC,1455MarketSt.,Ste.400,SanFranciscoCA94103.Thearbitratorshallresolvealldisputesregardingthetimelinessorproprietyofthedemandforarbitration.Apartymayapplytoacourtofcompetentjurisdictionfortemporaryorpreliminaryinjunctivereliefinconnectionwithanarbitrablecontroversy,butonlyuponthegroundthattheawardtowhichthatpartymaybeentitledmayberenderedineffectualwithoutsuchprovisionalrelief.

v. HowArbitrationProceedingsAreConducted.

Inarbitration,thePartieswillhavetherighttoconductadequatecivildiscovery,bringdispositivemotions,andpresentwitnessesandevidenceasneededtopresenttheircasesanddefenses,andanydisputesinthisregardshallberesolvedbytheArbitrator.

YouandtheCompanyagreetoresolveanydisputethatisinarbitrationonanindividualbasisonly,andnotonaclass,collectiveaction,orrepresentativebasis(“ClassActionWaiver”).TheArbitratorshallhavenoauthoritytoconsiderorresolveanyclaimorissueanyreliefonanybasisotherthananindividualbasis.TheArbitratorshallhavenoauthoritytoconsiderorresolveanyclaimorissueanyreliefonaclass,collective,orrepresentativebasis.NotwithstandinganyotherprovisionofthisAgreement,theArbitrationProvisionortheJAMSStreamlinedArbitrationRules&Procedures,disputesregardingtheenforceability,revocabilityorvalidityoftheClassActionWaivermayberesolvedonlybyacivilcourtofcompetentjurisdictionandnotbyanarbitrator.Inanycaseinwhich(1)thedisputeisfiled

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asaclass,collective,orrepresentativeactionand(2)thereisafinaljudicialdeterminationthatallorpartoftheClassActionWaiverisunenforceable,theclass,collective,and/orrepresentativeactiontothatextentmustbelitigatedinacivilcourtofcompetentjurisdiction,buttheportionoftheClassActionWaiverthatisenforceableshallbeenforcedinarbitration.

WhiletheCompanywillnottakeanyretaliatoryactioninresponsetoanyexerciseofrightsyoumayhaveunderSection7oftheNationalLaborRelationsAct,ifany,theCompanyshallnotbeprecludedfrommovingtoenforceitsrightsundertheFAAtocompelarbitrationonthetermsandconditionssetforthinthisAgreement.

PrivateAttorneysGeneralAct.

NotwithstandinganyotherprovisionofthisAgreementortheArbitrationProvision,totheextentpermittedbylaw,(1)YouandCompanyagreenottobringarepresentativeactiononbehalfofothersunderthePrivateAttorneysGeneralActof2004(“PAGA”),CaliforniaLaborCode§2698etseq.,inanycourtorinarbitration,and(2)foranyclaimbroughtonaprivateattorneygeneralbasis—i.e.,whereyouareseekingtopursueaclaimonbehalfofagovernmententity—bothyouandCompanyagreethatanysuchdisputeshallberesolvedinarbitrationonanindividualbasisonly(i.e.,toresolvewhetheryouhavepersonallybeenaggrievedorsubjecttoanyviolationsoflaw),andthatsuchanactionmaynotbeusedtoresolvetheclaimsorrightsofotherindividualsinasingleorcollectiveproceeding(i.e.,toresolvewhetherotherindividualshavebeenaggrievedorsubjecttoanyviolationsoflaw)(“PAGAWaiver”).NotwithstandinganyotherprovisionofthisAgreementortheArbitrationProvision,thevalidityofthePAGAWaivermayberesolvedonlybyacivilcourtofcompetentjurisdictionandnotbyanarbitrator.IfanyprovisionofthePAGAWaiverisfoundtobeunenforceableorunlawfulforanyreason,(1)theunenforceableprovisionshallbeseveredfromthisAgreement;(2)severanceoftheunenforceableprovisionshallhavenoimpactwhatsoeverontheArbitrationProvisionortheParties’attempttoarbitrateanyremainingclaimsonanindividualbasispursuanttotheArbitrationProvision;and(3)anyrepresentativeactionbroughtunderPAGAonbehalfofothersmustbelitigatedinacivilcourtofcompetentjurisdictionandnotinarbitration.TotheextentthatthereareanyclaimstobelitigatedinacivilcourtofcompetentjurisdictionbecauseacivilcourtofcompetentjurisdictiondeterminesthatthePAGAWaiverisunenforceablewithrespecttothoseclaims,thePartiesagreethatlitigationofthoseclaimsshallbestayedpendingtheoutcomeofanyindividualclaimsinarbitration.

vi. PayingForTheArbitration.

Eachpartywillpaythefeesforhis,heroritsownattorneys,subjecttoanyremediestowhichthatpartymaylaterbeentitledunderapplicablelaw(i.e.,apartyprevailsonaclaimthatprovidesfortheawardofreasonableattorneyfeestotheprevailingparty).Inallcaseswhererequiredbylaw,theCompanywillpaytheArbitrator'sandarbitrationfees.IfunderapplicablelawtheCompanyisnotrequiredtopayalloftheArbitrator’sand/orarbitrationfees,suchfee(s)willbeapportionedequallybetweenthePartiesorasotherwiserequiredbyapplicablelaw.However,youwillnotberequiredtobearanytypeoffeeorexpensethatyouwouldnotberequiredtobearifyouhadfiledtheactioninacourtoflaw.AnydisputesinthatregardwillberesolvedbytheArbitratorassoonaspracticableaftertheArbitratorisselected,andCompanyshallbearalloftheArbitrator’sandarbitrationfeesuntilsuchtimeastheArbitratorresolvesanysuchdispute.

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vii. TheArbitrationHearingAndAward.

ThePartieswillarbitratetheirdisputebeforetheArbitrator,whoshallconferwiththePartiesregardingtheconductofthehearingandresolveanydisputesthePartiesmayhaveinthatregard.Within30daysofthecloseofthearbitrationhearing,orwithinalongerperiodoftimeasagreedtobythePartiesorasorderedbytheArbitrator,anypartywillhavetherighttoprepare,serveontheotherpartyandfilewiththeArbitratorabrief.TheArbitratormayawardanypartyanyremedytowhichthatpartyisentitledunderapplicablelaw,butsuchremediesshallbelimitedtothosethatwouldbeavailabletoapartyinhisorherindividualcapacityinacourtoflawfortheclaimspresentedtoanddecidedbytheArbitrator,andnoremediesthatotherwisewouldbeavailabletoanindividualinacourtoflawwillbeforfeitedbyvirtueofthisArbitrationProvision.TheArbitratorwillissueadecisionorawardinwriting,statingtheessentialfindingsoffactandconclusionsoflaw.Acourtofcompetentjurisdictionshallhavetheauthoritytoenterajudgmentupontheawardmadepursuanttothearbitration.TheArbitratorshallnothavethepowertocommiterrorsoflaworlegalreasoning,andtheawardmaybevacatedorcorrectedonappealtoacourtofcompetentjurisdictionforanysucherror.

viii. YourRightToOptOutOfArbitration.

ArbitrationisnotamandatoryconditionofyourcontractualrelationshipwiththeCompany.IfyoudonotwanttobesubjecttothisArbitrationProvision,youmayoptoutofthisArbitrationProvisionbynotifyingtheCompanyinwritingofyourdesiretooptoutofthisArbitrationProvision,eitherby(1)sending,within30daysofthedatethisAgreementisexecutedbyyou,[email protected],statingyournameandclearlyindicatingyourintenttooptoutoftheArbitrationProvisionor(2)bysendingaletterbyU.S.Mail,orbyanynationallyrecognizeddeliveryservice(e.g,UPS,FederalExpress,etc.),orbyhanddeliveryto:

LegalPortier,LLC1455MarketSt.,Ste.400SanFranciscoCA94103

Inordertobeeffective,theletterunderoption(2)mustclearlyindicateyourintenttooptoutofthisArbitrationProvision,andmustbedatedandsigned.Theenvelopecontainingthesignedlettermustbereceived(ifdeliveredbyhand)orpost-markedwithin30daysofthedatethisAgreementisexecutedbyyou.YourwritingoptingoutofthisArbitrationProvision,whethersentby(1)or(2),willbefiledwithacopyofthisAgreementandmaintainedbytheCompany.

ShouldyounotoptoutofthisArbitrationProvisionwithinthe30-dayperiod,youandtheCompanyshallbeboundbythetermsofthisArbitrationProvision.YouhavetherighttoconsultwithcounselofyourchoiceconcerningthisArbitrationProvision.Youunderstandthatyouwillnotbesubjecttoretaliationifyouexerciseyourrighttoassertclaimsoropt-outofcoverageunderthisArbitrationProvision.

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ix. FullandCompleteAgreementRelatedtoFormalResolutionofDisputes;EnforcementOfThisAgreement.

ThisArbitrationProvisionisthefullandcompleteagreementrelatingtotheformalresolutionofdisputesarisingoutofthisAgreement.Exceptasstatedinsubsectionv,above,intheeventanyportionofthisArbitrationProvisionisdeemedunenforceable,theremainderofthisArbitrationProvisionwillbeenforceable.

Byclicking“Iaccept”orsigningbelow(assuchmayberequiredbyapplicablelaw),youexpresslyacknowledgethatyouhaveread,understood,andtakenstepstothoughtfullyconsidertheconsequencesofthisAgreement,thatyouagreetobeboundbythetermsandconditionsoftheAgreement,andthatyouarelegallycompetenttoenterintothisAgreementwithCompany.

YourSignature:____________________________

Name:____________________________________

Date:_____________________________________