Portal 101 YIP Workshop – May 25, 2007. RHgis 1 York Info Partnership Portal 101 Workshop...
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Transcript of Portal 101 YIP Workshop – May 25, 2007. RHgis 1 York Info Partnership Portal 101 Workshop...
Portal 101
YIP Workshop – May 25, 2007.1RHgis
York Info PartnershipPortal 101 Workshop
Enterprise Portal- An Effective Environment for
Electronic Service Delivery
May 25, 2007.
Jury Konga, Manager GIS ServicesInformation Technology & Resources Division,
Corporate Services DepartmentTown of Richmond Hill
Portal 101
YIP Workshop – May 25, 2007.2RHgis
Overview
What’s our goal ….
Portal – a definition and evolution
eGov Portal Service Delivery- business drivers, access scenarios, supporting technologies
Portal Functional Roles & Website Differentiators
Web Portals in Action … some snapshots
Portal Benefits & Some Takeaways
Portal 101
YIP Workshop – May 25, 2007.3RHgis
Our Goal - Service Excellence- Don’t lose sight of the Basics?
ServiceExcellenc
e
InternalClients
ExternalClients
Policies,Standards
& Processes
Business Data (80%
geospatial)
HumanResources
Info Technolog
y
Business Imperatives
Corporate Assets
Enabling Tools
Intellectual Capital
$ $ $ $ $ $ $ $ $
The basis for Service Excellence is relatively
“simple”
listen & meet the needs of your clients
Service delivery – there’s the challenge
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Portal 101
YIP Workshop – May 25, 2007.4RHgis
The front counter
will always be needed
Public Service Delivery at Work- A Reality Check on the Continuum
Service begins & ends with the customer…. their technology goes from A to Z
Service by phone will continue
Faxing information is still a popular delivery mechanism Electronic service delivery comes
in many forms and continues to change
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Portal 101
YIP Workshop – May 25, 2007.5RHgis
The e-Government Portal- What are we talking about?
The term “web portal” or “portal” has quickly become another abused/confused buzzword ….. many perceptions
For our purposes, let’s consider the eGov portal as the primary Internet “gateway” to your information and eGov services
It is a single gateway for users, such as employees, customers and company’s partners to log into and retrieve corporate information, company history and other services or resources
How accomplished?SOA has a role as the design architecture for developmentPortal “software suite” together with industry standards bring the portal to life
Portal 101
YIP Workshop – May 25, 2007.6RHgis
The e-Government Portal- How the “Portal” has Evolved … and continues
Six Generations of Portal Technology:Content Aggregation to Portal Aggregation
Gen 3 (Mid-2002-2003)Process integration Knowledge managementMultiple portal spt. Web servicesAdvanced personalization Federated search
Gen 1 (1998-2000)Content management/aggregationSearch/categorizationPersonalizationLightweight application framework
Gen 2 (2000-Mid-2002)Application integration CollaborationMobile and wireless Management tools
ProcessProcessIntegrationIntegration
Application/DataApplication/DataIntegrationIntegration
Information Access/Information Access/Content AggregationContent Aggregation
Gen 4 (2004-Mid-2005)Advanced Web services Multichannel interactionComposite applications Personal contentMicrosites JSR168 & WSRP
Generation 5 (Mid-2005-2007)SOBA/PIP/PCA support OrchestrationAdvanced collaboration User experience managementWSRP V2 & JSR286 Portal as services
Gen 6 (2008-2009)Portal ubiquity (product
angle and user angle)User-managed portal
aggregation (client-based/server-based/hosted)
Peer portal federation
Counter-intuitive trend: deployed portals are usually between Gen 3 and Gen 4
Portal 101
YIP Workshop – May 25, 2007.7RHgis
eGov “Portal” Service Delivery- The business drivers
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Source: “The Portal Guide” V1.0, Government of Ontario
Portal 101
YIP Workshop – May 25, 2007.8RHgis
Access directly over the web or through brokers and secondary channels, services are ultimately provided through a portal.
OPS Portal Domain
AccessScenario
P o r t a l s
PrimaryAccess Channel
Assisted access through GIC or private issuer
Assisted access through Call Centre
Operator
Direct access through Computer
Telephony Interface (CTI, IVR, WAP)
Applications
Data Direct access
through Computer, PAT, or Kiosk
AccessBroker
Voice
Physical
Electronic
Hardware
Electronic/Voice
SecondaryAccess
Channel
Electronic
Electronic
PORTAL
Source: “The Portal Guide” V1.0, Government of Ontario
eGov “Portal” Service Delivery- The Access Scenarios
Portal 101
YIP Workshop – May 25, 2007.9RHgis
eGov Portal Service Delivery - Some Key Supporting Technologies
Components of Massachusetts Portal
- figure from the eGov Strategic Plan
“PortalFunctionality”
Portal 101
YIP Workshop – May 25, 2007.10RHgis
Aggregationaddress disparate content sources & common service needs
Integrationleverage enterprise applications & IT infrastructure
Presentationconsistent interface, user interaction & portal “experience”
Accesscommon access mechanism, different access levels
De-centralized Content ManagementBusiness groups manage content; administrator manages rights
Customization & PersonalizationSource: Derivative of “What is a Portal”, Ray Valdes, Gartner; NYS Portal Day, Dec. 4, 2001.
eGov “Portal” Service Delivery- Some Key Functional Roles & Website
Differentiators
Portal 101
YIP Workshop – May 25, 2007.11RHgis
Focus on two key differentiators – Customization & Personalization (some cross-over is seen)
Customization Consider this function relating to groups of people (e.g. staff business units, external partners, public stakeholder groups)Via a secure login, a member (with an access profile) of the group has access to information and services allowed for that group – “role based”Controlled by portal administrator, authorization and authenticationUser can further filter preferences of the group for their needs
PersonalizationConsider this function being unique to an individualCan be further personalized to account for typical user activities (e.g. always goes to news section)Allows user to define a profile of preferences related to information and services (e.g. MyHomepage; subscription to newsletters)
eGov “Portal” Service Delivery- Some Key Functional Roles & Website
Differentiators
Portal 101
YIP Workshop – May 25, 2007.12RHgis
Portlets are pluggable user interface components that are managed and displayed in a web portal. Portlet applications include email, weather reports, discussion forums, and news.
Many sites allow registered users to personalize their view of the website by turning on or off portions of the webpage, or by adding or deleting features. This is usually accomplished by a set of portlets that together form the portal.
Portlet Standards – Example. The Java Portlet Specification (JSR168) enables interoperability for portlets between different web portals. This specification defines a set of APIs for interaction between the portlet container and the portlet addressing the areas of personalization, presentation and security.
eGov “Portal” Service Delivery- Portal as a collection of Portlets
Source: http://en.wikipedia.org/wiki/Portlets
Portal 101
YIP Workshop – May 25, 2007.13RHgis
eGov “Portal” Service Delivery- Portal as a collection of Portlets
Portal 101
YIP Workshop – May 25, 2007.14RHgis
Remember SOA … think of some Building Blocks for your Portal such as the following
Shopping Cart - For online purchase of products or servicesChat - This allows users to chat online Calendar - Shows events or lets users post eventsSearch - Keyword or phrase search of the whole siteApplication/Service Request Form - Visitors can complete an application and send it directly to service provider business groupSurvey and Poll - Get helpful information about visitors coming to your siteLinks - Allow visitors to add their favorite links
eGov “Portal” Service Delivery- Portal Benefits … Reusable Components
Portal 101
YIP Workshop – May 25, 2007.15RHgis
eGov GIS Web Standards/Specifications - Key Organizations
The following is not an all inclusive list but provides the insight that standards work is significant, ongoing, and must be integrated with any eGov portal development
World Wide Web Consortium (W3C)Web Services Interoperability (WS-I)International Standards Organization (ISO)American National Standards Association (ANSI)Canadian General Standards Board (CGSB)Institute of Electrical & Electronic Engineers (IEEE)Object Management Group (OMG)Organization for the Advancement of Structured Information Standards (OASIS) .. Web services focusNational “geo” standards organizations State, Provincial and local government organizationsIn addition to standards organizations, there are a multitude of task forces, working groups and some who focus on “specifications” not standards e.g. Open Geospatial Consortium (OGC)
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Portal 101
YIP Workshop – May 25, 2007.16RHgis
The eGov Portal- A Portal Industry Snapshot
Portal 101
YIP Workshop – May 25, 2007.17RHgis
The eGov Portal- Web Portal … Winners in Action - Canada
The Government of Canada site has been noted in several studies as been the “best example of an e-Government site ”www.gc.ca/main_e.html Three primary gateways:
Canadian Citizen & Residents
Canadian Business
Non-CanadiansNext level (used to) focus on services and client groups as well as “life events” such as the ‘lost wallet’ – now, again we have a new look
Portal 101
YIP Workshop – May 25, 2007.18RHgis
The eGov Portal- Web Portal … The U.S. Federal Site
The U.S. Government has a clean look & feel to site visitors www.firstgov.gov
Similar gateways:CitizenBusiness/Non-ProfitsFederal EmployeeG-toGThe Non-Resident (e.g. visitors) is not highlighted as in Canada’s site
Once again – new look
Portal 101
YIP Workshop – May 25, 2007.19RHgis
The eGov Portal- Web Portal … The Australian Site
The Australian Government also has a clean look & feel to visitors http://www.australia.gov.au/Similar gateways:
For AustraliansFor BusinessAbout Australia (Visitors) andGovernment
Federal sites had reached a similar “look& feel”, now, they’re changing yearly
Portal 101
YIP Workshop – May 25, 2007.20RHgis
The eGov Portal… Winners in Action – Washington State
Great Search Engine
http://www.access.wa.gov/
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Washington State has been a perennial star in eGov; 2nd in eServices & 1st overall as the Digital State – a few of personal observations on the new 2004 site
Simple Selection of your area of interest
Extensive eServices and simple “How Do I?” section
Addressing the multi-cultural needs of their clients
Portal 101
YIP Workshop – May 25, 2007.21RHgis
The eGov Portal … Winners in Action – Washington, D.C.
Washington D.C. voted #1 in 2003 by CDGHome page has the “goods” and makes effective use of “real estate”
Resident’s Page provides effective access to various info & services
“eServices” link provides access to specific transaction services –notice tab approach again
http://www.dc.gov/index.asp
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Portal 101
YIP Workshop – May 25, 2007.22RHgis
The eGov Portal … Winners in Action – Province of Ontario
Ontario has different design but similar components to Washington state Note the “Search”, “News”, “Online Services”, & “Popular Topics”
Online Services – by topic or client type
Online Services for Individuals – notice in life events … the infamous lost wallet!www.gov.on.ca/mbs/english/index.html
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.. another new version
Portal 101
YIP Workshop – May 25, 2007.23RHgis
the eGov Portal - Key Takeaways
Highlights to consider
We’re in the service delivery business
It’s meant to meet our clients’ needs – relate to them
It should be an enterprise “product”
SOA and Portal technology supports efficient and effective electronic service delivery
Rome wasn’t built in a day – plan, develop and deploy within rationale expectations
Undertake iterative development and deployment
There’s a lot to know – seek external expertise
EVERY organization is different and the “eGov portal” will evolve over time as resources and priorities are provided