Policies & Procedures · Guy Sauvageau Société de transport de l’Outaouais Québec Nick Sanders...

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Policies &Procedures

NationalTraining Provider

Accreditation Program

Professional Bus OperatorCertification Program

M o t o r C a r r i e r P a s s e n g e r C o u n c i l Of CanadaC o n s e i l c a n a d i e n d u t r a n s p o r t d e p a s s a g e r s

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COPYRIGHT © 2004

All rights reserved.

No part of this publication may be reproduced nor transmitted in any form by any meanswithout written permission from the Motor Carrier Passenger Council of Canada.

Funded by the Government of Canada’s Sector Council Program.

Disponible en français sous le titre : Politiques et procéduresProgramme national d’accréditation des fournisseurs de formation

Programme national d’agrément des conducteurs d’autobus professionnels

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Contents

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FOREWORD 9

AKNOWLEDGEMENTS 11-12

PROGRAM AT A GLANCE 13

GUIDING PRINCIPLES

1.0 INTRODUCTION 17

2.0 OBJECTIVES & GOALS 172.1 ACCREDITATION 172.2 CERTIFICATION 182.3 GOALS 18

3.0 SCOPE 18

4.0 DEFINITIONS 19-20

5.0 GOVERNANCE 215.1 ACCREDITATION AND CERTIFICATION BOARD 21

5.1.1 ORGANIZATION 215.1.2 FUNCTION 215.1.3 STRUCTURE 215.1.4 MEMBERS 225.1.5 VOTING 225.1.6 QUORUM 225.1.7 MCPCC RELATED BY-LAWS 23-24

6.0 ADMINISTRATION 256.1 DUTIES OF THE AC BOARD 256.2 DUTIES OF THE MCPCC SECRETARIAT 25-266.3 COMPLAINT POLICY 26COMPLAINT PROCESS 27

Policies and Procedures | National | Training Provider Accreditation Program • Professional Bus Operator Certification Program | 2004

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7.0 SUBSCRIPTION FEE 28

CODE OF ETHICS 29

8.0 ACCREDITATION PROCESS 338.1 APPLICANT AUTHORITY AND CONFIDENTIALITY 33

8.1.1 AUTHORITY 338.1.2 CONFIDENTIALITY 33

8.2 CATEGORIES OF ACCREDITATION 338.2.1 ACCREDITED PROGRAM 338.2.2 ACCREDITED COURSE(S) 34

8.3 STEPS TO ACCREDITATION 34-358.4 RENEWAL 358.5 REVOCATION 35-368.6 APPEAL 36FORMS A) - APPLICATION FOR ACCREDITATION 37

B) - ACCREDITATION TRAINING DECLARATION 39C) - ACCREDITATION TRAINING COMPATIBILITY SELF-ASSESSMENT 41-54

9.0 CERTIFICATION PROCESS 579.1 CRITERIA 579.2 GRANDPARENT WINDOW 589.3 EVALUATOR 58

9.3.1 QUALIFICATIONS 589.3.2 EVALUATION 589.3.3 PROCEDURES 58

9.4 STEPS TO CERTIFICATION 59-609.5 RENEWAL 609.6 REVOCATION 609.7 APPEAL 60-61FORMS - APPLICATION FOR CERTIFICATION 63-64

ATTACHMENT - CERTIFICATION JOURNAL

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FOREWORDCanadian bus operators are members of one of the most importantworkforces in the Canadian economy. But until now, there has not been anational designation to recognize your experience, dedication, andknowledge. That’s about to change.

The Motor Carrier Passenger Council of Canada, working with unions, buscompanies, associations, education institutions, government and individualoperators from coast to coast, has developed an Accreditation Program forCompany Training and a Certification Program that allows you to earn thedesignation “Certified Professional Bus Operator.”

Being a Certified Bus Professional may make it easier for you to relocatein Canada and work with another employer in the bus or motor coachindustry. It also sets a professional standard for the next generation of busoperators and for the future of the industry.

Bottom line: Having a professional designation means four things:• Respect for your job as a bus operator• Credibility for the quality of the job you do• Recognition for the training you have taken• Pride in knowing you are a top professional

These Policies and Procedures have been developed for Companies to havetheir training programs accredited against the National OccupationalStandards and to guide you towards attaining your National CertificationDesignation.

It’s Time for Some Recognition!


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ACKNOWLEDGEMENTSThe Motor Carrier Passenger Council of Canada wishes to express sincere appreciation for thecontribution of the many transportation companies, associations, labour organizations, operatorseducation institutions and all others who contributed, directly or indirectly, to this publication,and, specifically, the following representatives:


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Sheilagh Beaudin Canadian Bus Association CanadaCarlo Bevilacqua United Transportation Union OntarioClaudine Bhérer Société de transport de l’Outaouais QuébecDan Bichel Amalgamated Transit Union SaskatchewanBrad Boswell Coast Mountain Bus Company Ltd. British ColumbiaJoe Brown Calgary Transit AlbertaMaurice Buffel Southern Alberta Institute of Technology AlbertaLinda Burbidge B.C. Transit British ColumbiaWayne Burnash Edmonton Transit AlbertaLorraine Card Greyhound Canada Transportation Corporation AlbertaDave Carroll Ontario Motor Coach Association OntarioMichael Coates British Columbia Institute of Technology British ColumbiaJames Courtney Cardinal Coach Lines Ltd. AlbertaBrian Crow Motor Coach Canada CanadaRichard Donaldson Ontario School Bus Association OntarioRon Evans British Columbia Institute of Technology British ColumbiaTony Fenlon B.C. Transit British ColumbiaKen Foster Amalgamated Transit Union Canadian Council CanadaRay Frost Amalgamated Transit Union OntarioRobert Gendron Confédération des syndicats nationaux QuébecEric Gillespie Region of Waterloo Grand River Transit Ontario John Hollick Laidlaw Education Services OntarioBill Holmes OC Transpo OntarioWinston Ingraham University College Cape Breton Nova ScotiaDwight Kawalik Southland Transportation AlbertaGlenn King United Transportation Union OntarioSylvain Langis Autocars Orléans Express inc. QuébecRock Lapointe Ontario Northland Transportation Commission OntarioMichel Larocque Autobus Transco (1988) inc. QuébecJackie Laurie Ontario School Bus Association OntarioDavid Leach Greyhound Canada Transportation Corporation Ontario Mel Levandoski Greyhound Canada Transportation Corporation ManitobaJean-Pierre Lord Autocars Orléans Express inc. Québec

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M o t o r C a r r i e r P a s s e n g e r C o u n c i l Of Canada

Frank Marasco Association of School Transportation Supervisors British ColumbiaJohn McCormick Amalgamated Transit Union SaskatchewanGinette Milord Réseau du transport de la Capitale QuébecRobert Olivier Société de transport de Montréal QuébecJim Pattison Pacific Western Transportation Ltd. OntarioMichael Roschlau Canadian Urban Transit Association OntarioScott Ruddick Canadian Urban Transit Association OntarioGuy Sauvageau Société de transport de l’Outaouais QuébecNick Sanders Stock Transportation OntarioSusan Sebert Réseau du transport de la Capitale QuébecBill Shoults Greyhound Canada Transportation Corporation OntarioNancy Sladich Canadian Urban Transit Association OntarioPhil Thornton-Joe B.C. Transit British ColumbiaLisa Trueman Greyhound Canada Transportation Corporation AlbertaGraham Walker GO Transit OntarioCatherine Wellein Camo-route inc. QuébecRobin West Amalgamated Transit Union Nova ScotiaGord Wood Coach Canada Ontario Tracey Wright Durham College Ontario

Project DirectionJoan Crawford, Executive DirectorNancy Allen Deane, Director of Administration

For further information on these Programs, or for information on the Motor Carrier PassengerCouncil of Canada, contact:

The Motor Carrier Passenger Council of Canada

9555 Yonge Street, Suite 306, Richmond Hill, Ontario L4C 9M5E-mail: [email protected]: www.buscouncil.ca

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MCPCC• Awards Accreditation or Certification

AC Board• Receives Referred Applications • Reviews Applications against

specified criteria• Recommends Applicant for

Accreditation or Certification OR • Finds Applicant does not meet

criteria• Notifies MCPCC of decision

Applicant For Accreditation• Access Application Package• Self-assess Training against NOS• Complete Application Form• Complete Training Declaration

attaching all required documentation• Enclose applicable Fee• Forward Application to MCPCC

Secretariat

Applicant For Certification• Access Application Package• Complete applicable areas of

Certification Journal• Complete Application Form• Enclose applicable Fee• Forward Application to MCPCC

Secretariat

Program at a Glance

Accreditation Certification

MCPCC Secretariat• Receives Application • Reviews Application for

completeness• Accepts or does not accept

Application• If accepted, Application is

forwarded to AC Board for review• If not accepted, Applicant is notified

of necessary correctives

MCPCC Secretariat• Notifies Applicant if not approved• Maintains records• Administers Renewals, Revocations,

Appeals and Fees

LegendMCPCC - Motor Carrier Passenger Council of CanadaNOS - National Occupational StandardsAC Board - Accreditation and Certification Board

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GuidingPrinciples

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1.0 IntroductionThe Motor Carrier Passenger Council of Canada (MCPCC) is committedto the successful development and implementation of a National TrainingProvider Accreditation Program and a National Bus Operator CertificationProgram (the Programs) by engaging the collaborative participation ofstakeholders and other resource entities to capitalize on their collectiveprofessional acumen and experience.

2.0 Objectives & Goals

2.1 AccreditationThe objective of the Accreditation Program is the Canada-widestandardization of training scope and content for Professional BusOperators. Training programs accredited as meeting the NationalOccupational Standards (NOS) will significantly promote both Operatorand Industry professionalism.

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2.2 CertificationThe objective of the Certification Program is to formally recognize thecompetency of licensed Professional Bus Operators through demonstratedknowledge, experience and abilities evaluated against the NOS.

2.3 GoalsThe goals of the Programs encompass the following:• To have industry Training Providers commit to adopt the National

Occupational Standards as the benchmark for Training Programs,• To Accredit industry Training Programs which meet NOS and assist other

industry Training Providers to earn this endorsement,• To ensure practical National access to Accredited Certification Training

by developing additional Accredited Sites as needed,• To elevate “pride of profession” within the industry, and professional

recognition externally.

3.0 Scope

3.1 Accreditation of Training Programs and Training Course(s), and theCertification of Professional Bus Operators are Voluntary.

3.2 Accreditation shall be awarded based on evidence of TrainingPrograms covering the NOS.

3.3 Professional Bus Operator Certification shall be based on the NOSand reflect a combination of relevant work experience, knowledgeand skill attainment. These will be documented through the use of aCertification Journal which will reference the NationalOccupational Standards and identify the mandatory tasks to beaccomplished with competence.

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Accreditation andCertification Board(AC Board)

AccreditationTrainingDeclaration

Accredited TrainingCourse(s)

Accredited TrainingProgram

Applicant forAccreditation

Applicant forCertification

BenchmarkCurriculum Criteria

CertificationJournal

An MCPCC Committee established for the purposeof evaluating and recommending Applicants forAccreditation or Certification

A Declaration, with supporting documentation, attesting tothe compatibility of the Applicant’s Training with the NOScertified by the Applicant’s CEO or designate

A field or workplace training course(s) offered by aninstitution, association or similar non-bus operatingentity that provides all of the criteria contained in anyone or more of Blocks A, B, C, D, and/or E from theNOS which can be utilized by a bus operatingcompany as part of its Training Program

A complete Training Program (Employer and/orInstitution) that has been reviewed by the AC Boardand found to meet all benchmarked academic andpractical criteria of the NOS

A Training Program Provider who has submitted anApplication to the MCPCC for Accreditation

A person with qualifying professional bus operatorexperience who has submitted an Application to theMCPCC for Certification

An outline of training scope and content developedfrom the NOS

A document encompassing an Applicant’s self-assessmentof his/her skills and abilities validated by an Evaluator(s)against the NOS

4.0 Definitions

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M o t o r C a r r i e r P a s s e n g e r C o u n c i l Of Canada20

Certified Operator

Eastern Canada

Evaluator

GrandparentWindow

NationalOccupationalStandards (NOS)

Registrar

Secretariat

Western Canada

A successful Applicant who received professionaldesignation from the MCPCC on the recommendationof the AC Board

Newfoundland and Labrador, Nova Scotia, PrinceEdward Island, New Brunswick, Quebec, and Ontario

A registered (with MCPCC) practitioner who has five yearsconfirmed experience in training, supervising or performingresponsibilities outlined in the NOS and who can attest thatan Applicant for Certification has accomplished the requiredtasks competently

A specific time period (until December 31, 2009) within whichCertification Applicants can achieve Certification viacondensed qualifying criteria

The tasks, sub-tasks and body of knowledge and abilities setout in the MCPCC publication titled: National OccupationalStandards for Professional Bus Operators

Staff member of the MCPCC who is responsible for theadministration of the Accreditation and CertificationPrograms

Administrative Office of the MCPCC

Nunavut, Northwest Territories, Yukon, Manitoba,Saskatchewan, Alberta, British Columbia

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5.0 Governance

5.1 Accreditation and Certification Board (AC Board)

The AC Board will govern its meetings and decision making process inaccordance with MCPCC Bylaws outlined under article 5.1.7.

5.1.1 OrganizationThe MCPCC shall appoint a standing committee to be known as theAccreditation and Certification Board (AC Board) under Article 32of the By-laws.

5.1.2 FunctionThe AC Board will provide the broad industry acumen and technicalexpertise required to ensure the ongoing excellence of the Programs.

5.1.3 StructureThe AC Board will have 19 members; fifteen will be voting membersof which a minumum of three will be bilingual and four will be non-voting (ex officio) members. Voting members will serve for two yearsand each sector will use a staggered rotation.

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5.1.4 MembersThe MCPCC Board of Directors will appoint the AC Board Members.

5.1.5 VotingIt is a fundamental principle that all decisions of the AC Board shall bearrived at by consensus. In the event that a vote becomes necessary, anequal number of votes for and against among those present at the timeof the vote shall result in the motion being lost. Further, a motionunanimously opposed by either the Sector Representatives or theLabour Representatives present at the time of the vote shall result in themotion being lost. In the event a motion is lost, the Chair(s) will referthe matter to the MCPCC Board.

5.1.6 QuorumA quorum shall be constituted in accordance with Article 18 of theMCPCC By-laws.

SECTOR NUMBER FROM EASTERN FROM WESTERN CANADA CANADA

Coach, Intercity, Tour & Charter 4 2 2

School Bus 4 2 2

Urban Transit 4 2 2

LABOUR 3 As determined As determined

EX-OFFICIO

Education and/or Government 2 As determined As determined

MCPCC 2 Not applicable Not applicable

TOTAL 19

Constituents of the AC Board will represent:

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5.1.7 MCPCC Related By-Laws

Article 18 Quorum

18.1 At any meeting of the Board of Directors, fifty percent (50%)plus one (1) of the directors from the voting members, one ofwhich must be a representative of organized labour, one ofwhich must be a representative of the employer group, shallconstitute a quorum. Such quorum of directors present shall becompetent to do and perform all acts, which are or shall bedirected to be done at any such meeting. Provided a quorum ispresent at the beginning of a meeting, the meeting may continueor adjourn even though directors leaving reduce the number toless than a quorum. Directors who have declared a conflict ofinterest on a particular question shall be counted in determininga quorum.

Article 32 Other Committees

32.1 The Board of Directors may adopt a resolution establishing one ormore committees or advisory teams to hold their offices at the willof the Board of Directors. The directors shall instruct theExecutive Committee to determine the duties, terms, compositionand function of such committees and advisory teams. Committeemembers shall be appointed upon recommendation of theExecutive Committee.

32.2 Any committee created by the Board of Directors, including theExecutive Committee, shall not relieve the Board of Directors,or any individual director, of any responsibility imposed by theseby-laws or otherwise imposed by law. The Board of Directorsshall define by resolution the activities and scope of authorityand qualifications in addition to those set out herein, formembership of all committees.

32.3 No committee shall have the authority to take any action outsidethe scope of authority delegated to it by the Board of Directors,these by-laws or the law and regulations of the incorporatingstatute of the Council.


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5.1.7 MCPCC Related By-Laws (Continued)

32.4 The Board of Directors may designate various advisory teamsnot having or exercising authority of the Board of Directors.Such advisory teams shall only act in an advisory capacity to theBoard of Directors. The executive director shall serve as an ex-officio member of all advisory teams. The Board of Directorsshall define, by resolution, the scope of activities andqualifications for membership on all advisory teams.

32.5 Each member of a committee or an advisory team shall serveuntil a successor is appointed. However, the term of anycommittee or advisory team member may terminate earlier if thecommittee or advisory team is terminated, or if a member dies,ceases to qualify, resigns or is removed as a member of theCouncil. A vacancy on a committee or advisory team may befilled by an appointment made in the same manner as theoriginal appointment. A person appointed to fill a vacancy on acommittee or an advisory team shall serve for the unexpiredportion of the terminated member’s term.

32.6 Unless otherwise expressly stated herein, two members of eachcommittee or advisory team, shall be designated as co-chairs.The directors representing labour shall select one (1) co-chairand the directors representing employer organizations shallselect one (1) co-chair. The co-chairs shall call and preside at allmeetings.

32.7 A majority or more of the number of members of a committeeor advisory team shall constitute a quorum for the transaction ofbusiness at a meeting. The members present at a duly called orheld meeting at which a quorum is present may continue totransact business, even if enough members leave the meeting sothat less than a quorum remains. As the Council was created onthe premise of equal representation between employer andlabour organizations, neither of these groups can be outvoted onany issue because of an imbalance in numbers in thecomposition of the committee. Therefore, any actionunanimously opposed by the members of either of the groupswill not be carried out. The co-chairs will refer the matter to theExecutive Committee for decision.

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6.0 Administration

6.1 Duties of The AC Board

6.1.1 The AC Board will meet twice each year and on extraordinaryoccasions as deemed necessary.

6.1.2 The Chair(s) will conduct and oversee regular and extraordinarymeetings and represent the AC Board to the MCPCC in directliaison.

6.1.3 The AC Board will report to the MCPCC by submitting Minutesand the Chair(s) may be required to attend Board of Directors’meetings.

6.1.4 The AC Board will review MCPCC Secretariat recommendationsfor Accreditation and/or Certification; will be responsible for thereview of Application Packages, and will respond with decisionsto the MCPCC.

6.1.5 The AC Board will identify and recommend enhancements tothe Programs.

6.1.6 The AC Board will review, assess and respond to written complaints.

6.1.7 The AC Board will participate in all revocation decisions.

6.2 Duties of the MCPCC Secretariat

The Secretariat will:

6.2.1 Provide interface between all third parties and the AC Board.

6.2.2 Promote the Training Provider Accreditation and Bus OperatorCertification National Programs.

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6.2.3 Provide the management and control function for all financialadministration for the Programs and the AC Board.

6.2.4 Provide and maintain all literature, awards, certificates, recordsand accounts for the Programs and the AC Board.

6.2.5 Review Applications for completeness and Program conformityand make recommendations to the AC Board submittingappropriate documentation.

6.2.6 Provide all administrative, secretarial and logistical support requiredfor the effectiveness of the Programs.

6.2.7 Maintain a Code of Ethics for the Programs.

6.2.8 Make qualified staff available for site visits if requested or required.Any deficiencies noted in the training will be identified to theTraining Provider for corrective action.

6.2.9 Initiate a comprehensive review of the NOS at three (3) yearintervals.

6.3 Complaint Policy

To ensure the continued excellence of the Programs, complaints will be considered by the AC Board under the following conditions:

6.3.1 Complaint must be in writing and signed.

6.3.2 Complaint must relate to non-compliance with the NOS and/orCode of Ethics.

6.3.3 Complaint must be substantiated with supporting evidence.

6.3.4 Failure to submit requested information or Action Plans within thetime frame established may result in Revocation of designation.

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Meritorious Complaint?

Secretariat notifiesComplainant andOrganization orIndividual that nofurther action will betaken

NoComplaint broughtto AC Board; ACBoard investigatesto determine if it is arelevant allegation(s)

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MCPCC Secretariatacknowledgesreceipt of complaintand advises that thecomplainant canexpect a responsewithin 90 days

Relevant Allegation(s)?

Complainant notifiedthat no action canbe taken by the AC

Board

MCPCC Secretariatreceives complaint

AC Board sends noticeof complaint to theorganization or individualnamed, via the MCPCCSecretariat, requesting aresponse within 30 daysin relation to non-compliance withStandards and/or Codeof Ethics

Organization orIndividual response is

forwarded to AC Boardfor review

AC Boardrecommends no

further action

AC Board requests Action Plan from the Organization or Individual be submitted within 90 days to address

Standards not met or correction of violation to Code of Ethics.MCPCC Secretariat notifies Complainant of action taken

AC Board reviews Action Plan, assesses reasonableness andprobability of correcting non-compliance; if Yes, establishes

time-frame for follow-up; if No, advises organization orindividual of Revocation

Relevant Allegation A relevant allegation is one where theAC Board has determined that theissue(s) presented by a Complainantsubstantially relates to one or more ofthe NOS or Code of Ethics.

Meritorious ComplaintA meritorious complaint is one where,after consideration of all materialspresented, the AC Board determinesthat one or more of the NOS or Codeof Ethics have not been met.

Yes

No

Yes

COMPLAINT PROCESS

LegendMCPCC - Motor Carrier Passenger

Council of CanadaNOS - National Occupational

StandardsAC Board - Accreditation and

Certification Board

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7.0 Subscription Fee

7.1 Subscriptions will be established and posted on the MCPCC’swebsite. Information will be periodically reviewed by the MCPCCBoard of Directors.

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CODE OF ETHICS


Shall strive to consistently follow the highest ethical, moral, and legal standards of professional conduct

Shall recognize the responsibility for Public safety and protection of theenvironment through the use of sound operational practices in the conduct

and representation of work undertaken

Shall not knowingly violate or cause to be violated any applicable Federal, Provincial, and Municipal laws, regulations,

and requirements related to the conduct of business activities

Shall not knowingly permit any property including, but not limited to, premises, vehicles, and equipment in his/her care to be used for

unlawful, immoral, or unauthorized purposes

Shall commit to the values of respect for human dignity and human rights

Shall not undertake or commit to perform services for which we/he/she are/is not qualified and/or reasonably competent

Shall treat information obtained in the course of business as confidential, and avoid or disclose any conflict of interest that might influence

personal actions or judgments

Shall not represent or engage in personal activities which could reasonably be seen todiminish or conflict with the best interests of Industry professionalism, including

Accreditation and Certification designations

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AccreditationProcess

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8.0 Accreditation Process

8.1 Applicant Authority and Confidentiality

8.1.1 AuthorityAll Accreditation documents completed by Accreditation Applicantsshall be submitted to the MCPCC over the signature of theCompany/Organization C.E.O or that person’s designated representative.

8.1.2 ConfidentialityAll documents submitted to the MCPCC shall be received, processedand maintained as Confidential.

8.2 Categories of Accreditation

8.2.1 Accredited ProgramA complete Training Program that covers NOS Blocks A through Eplus one specialty area, Block F, G, H, I or J and that has been foundby the AC Board to meet all academic and practical criteria of the NOS.


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8.2.2 Accredited Course(s)A training course(s) offered by an institution, association or similarnon-bus operating entity that provides all of the criteria contained inany one or more of Blocks A, B, C, D, and/or E from the NOS whichcan be utilized by a bus operating company as part of its TrainingProgram.

8.3 Steps to Accreditation

8.3.1 Training Providers will access an Application Package via the MCPCC website (www.buscouncil.ca) or by hard copy via the MCPCC Office.

8.3.2 The Accreditation Application Package consists of:• Application for Accreditation Form,• Training Declaration,• Training Compatibility Self-Assessment,• Policies and Procedures,• Code of Ethics,• NOS,• Fee Schedule.

8.3.3 Training Providers will complete and submit to the MCPCCSecretariat: • Application for Accreditation Form,• Training Declaration and Supporting Documentation,• Applicable Fee.

8.3.4 Applicants should consider the MCPCC Registrar as a liaisonresource during the application process.

8.3.5 The Registrar will review the Application to ensure satisfactorycompletion. If the Application is complete, the Application willbe referred to the AC Board with a recommendation. If theApplication is incomplete, the Applicant will be notified ofnecessary correctives. In either case, the applicant will benotified within ninety days.

8.3.6 Referred Applicants will be assessed by the AC Board andnotified of the AC Board’s decision.

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8.3.7 The AC Board, finding a submitted Application to be completeand acceptable, will refer the Applicant to the MCPCC forAccreditation.

8.3.8 The AC Board, finding a submitted Application to not meet thespecified criteria, will return all documents via the MCPCCSecretariat to the Training Provider with a notice of deficiency(ies). The Training Provider may remedy the noted deficiency(ies) andre-submit the documents to the MCPCC Secretariat for AC Boardre-assessment without an additional fee.

8.3.9 MCPCC will retain only the Application Form, the TrainingDeclaration and Self-Assessment.

8.4 Renewal

National Accredited Training Provider Programs and Course(s) are subjectto review and renewal under the following circumstances:• When the NOS has changed thereby requiring a declaration attesting

to the compatability of training regarding the change.• In accordance with the Accreditation Policy of the MCPCC.• The Registrar will provide applicable documents and liaison when

timely.

8.5 Revocation

Accreditation may be revoked for any of the following reasons:

8.5.1 Substantiated evidence that an Accredited Training Program and/oran Accredited Training Course(s) have been significantly alteredand no longer comply with the NOS.

8.5.2 Substantiated evidence that the knowledge base and work placeperformance of Graduates of an Accredited Program do notmeet the NOS.

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8.5.3 Substantiated flagrant or repeated violation(s) of the Code of Ethics.

8.5.4 Failure to pay invoiced Fees within a reasonable period as jointlydetermined by MCPCC and the AC Board.

8.5.5 Failure of the Accredited Training Provider to remedy identifiedand substantiated Training deficiencies within 90 days followingwritten notification by MCPCC to do so.

8.6 Appeal

8.6.1 An Applicant may appeal non-acceptance and has 30 days fromreceipt of Official Notice to do so. The Appeal is made inwriting to the CEO of the MCPCC. The CEO of the MCPCCshall appoint an Appeals Adjudicator who is not part of theMCPCC. The Adjudicator’s determination shall be made within30 days of receipt thereof, shall be binding on all Parties andconveyed to all Parties in writing.

8.6.2 An Accredited Training Provider may appeal a Revocationof Training Program or Course(s) Accreditation and has 30 daysfrom receipt of Official Notice to do so. The Appeal is made inwriting to the CEO of the MCPCC. The CEO of the MCPCCshall appoint an Appeals Adjudicator who is not part of theMCPCC. The Adjudicator’s determination shall be made within30 days following the date of case assignment and shall bebinding on all Parties, and conveyed to all Parties in writing.

8.6.3 If the Appeal is Upheld, the Appellant shall be immediatelyaccepted/reinstated and all Parties officially notified by theMCPCC Secretariat.

8.6.4 If the Appeal is Denied, the Appellant may apply to theMCPCC for reinstatement at the Appellant’s convenience; atwhich time the Appellant must show sufficient proof of remedyand receive a Notice of Reinstatement from an appropriateAdjudicator. Copies of this Notice are to be forwarded by theMCPCC Secretariat to all relevant Parties.

37

M o t o r C a r r i e r P a s s e n g e r C o u n c i l O f C a n a d aC o n s e i l c a n a d i e n d u t r a n s p o r t d e p a s s a g e r s

FORWARD TO MCPCC:Email : [email protected] • Fax: 905-884-8335Mail : 306 - 9555 Yonge St. Richmond Hill, ON L4C 9M5

APPLICATION FOR ACCREDITATION

CATEGORYAccredited Training ProgramAccredited Training Course(s)

ATTACHMENTSTraining Declaration with Supporting DocumentsApplication Fee

TRAINING PROVIDER

Corporate Name:

Address:

:edoC latsoP:ecnivorP:ytiC

:eltiT:emaN

:liaM-E:xaF:enohP lleC:enohP

APPLICATION SECTOR

Accessible Services Intercity School Tour/Charter Urban

AUTHORIZED REPRESENTATIVE

CORPORATE TRAINING PROFILE

Active Bus Operator Training Provider Since:..........................................Year

BUS OPERATOR TRAINING ACTIVITY PER AVERAGE YEAR:

Number of New Operators Trained: ................... Full Program .............. Partial Program

Number of Operators Retrained: ...................

Number of Operators Receiving Skills Upgrading: ...................

In-House Designed and Delivered Percent of Total.................%

Purchased and In-House Delivered Percent of Total.................%

Outsourced (Third Party Provider) Percent of Total.................%

Specify Purchased Programs and/or Outsourced Provider(s) and Course(s) if Applicable (attach list if needed):

NATURE OF TRAINING

Declaration:1. I hereby declare that to the best of my knowledge and belief the information contained in our Application and Supporting Documents is accurate and

complete. I authorize the Motor Carrier Passenger Council of Canada (MCPCC) to make any inquiries necessary to verify the submitted documentationor to otherwise assess this Application.

2. I hereby declare that I have read the Code Of Ethics and understand that non-compliance may result in loss of Accreditation.3. I give permission for our name and business contact information to be included in the MCPCC on-line directory.

Applicant Signature: Date:

S i g n e d D o c u m e n t s t o b e m a i l e d

39

ACCREDITATION TRAINING DECLARATION

I/We hereby submit Attachments listed below to support our Application for Accreditation and attest that:

m As a TRAINING PROGRAM APPLICANTThese attachments encompass all Common Core Blocks A through E andSpecialty Block(s) ............. of the NOS

m As a TRAINING COURSE(S) APPLICANTThese attachments encompass one or more complete Common CoreBlocks A through E of the NOS. List blocks.............................................

AND

ATTTACHMENTS:

• Training Compatibility Self-Assessment• Course Material• Delivery Method (in-class, on-road, other)• Performance Measurement (e.g. testing, sign-off sheets, etc.)

DECLARATIONI/We have reviewed our Training for compatibility with the NOS and Benchmark Curriculum and hereby certifythat to the best of my/our knowledge, our Training meets these criteria.

Signed by the CEO or designate(s)

Applicant: Signature: Date:

Applicant: Signature: Date:

Should be submitted on corporate letterhead, if available.

41

AC

CR

ED

ITAT

ION

TR

AIN

ING

CO

MP

ATIB

ILIT

Y S

ELF

-AS

SE

SS

ME

NT

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

s

Inst

ruct

ions

:

1.R

evie

w t

he a

pp

licab

le N

OS

Blo

cks

and

Ben

chm

ark

Cur

ricul

um G

uid

elin

e.

2.A

sses

s yo

ur T

rain

ing

Pro

gram

and

/or

Cou

rse(

s) a

gain

st t

hese

crit

eria

for

com

pat

ibili

ty.

3.C

omp

lete

the

Sel

f-A

sses

smen

t Ta

ble

as

follo

ws:

• R

esp

ond

with

a c

heck

Yes

, N

o or

Par

tial u

nder

are

as o

f tr

aini

ng in

you

r cu

rric

ulum

.•

Ind

icat

e, b

y co

urse

num

ber

or

othe

r re

fere

nce

whe

re t

he in

form

atio

n m

ay b

e fo

und

in t

he s

ubm

itted

doc

umen

tatio

n.•

In t

he c

ase

of “

No”

or

“Par

tially

” co

vere

d p

rovi

de

ratio

nale

in t

he “

Rem

arks

” co

lum

n at

the

end

of

the

Sel

f-A

sses

smen

t Ta

ble

.•

In c

ases

whe

re t

he p

rogr

am c

over

s m

ater

ial n

ot c

over

ed in

the

NO

S n

ote

such

und

er “

Ad

diti

onal

Com

pet

enci

es”

at t

he e

nd o

f th

e S

elf-

Ass

essm

ent

Tab

le.

4.W

hen

satis

fied

tha

t th

e Tr

aini

ng y

ou p

rovi

de

mee

ts t

he r

equi

rem

ents

in e

ach

req

uire

d B

lock

, co

mp

lete

the

Sel

f-A

sses

smen

t cr

oss

refe

renc

ing

your

mat

eria

lto

eac

h N

OS

Blo

ck a

nd B

ench

mar

k.

5.A

ll su

pp

ortin

g d

ocum

enta

tion

mus

t b

e nu

mb

ered

for

sub

mis

sion

and

cro

ssed

ref

eren

ced

to

the

NO

S b

lock

s. A

ttac

hmen

ts in

clud

e co

urse

mat

eria

l, d

eliv

ery

(in-c

lass

and

on-

road

, ot

her)

and

per

form

ance

mea

sure

men

t su

ch a

s te

stin

g, s

ign-

off

shee

ts e

tc.

No

te:

The

follo

win

g le

gisl

atio

n an

d r

egul

atio

ns a

re a

pp

licab

le t

o th

e in

dus

try

and

are

exp

ecte

d t

o b

e in

corp

orat

ed w

here

ap

pro

pria

te t

o ea

ch t

rain

ing

Blo

ck.

The

scop

e of

the

se e

ncom

pas

ses

Nat

iona

l, P

rovi

ncia

l, M

unic

ipal

and

cro

ss-b

ord

er (U

SA

) con

tent

.

Acc

iden

t R

egul

atio

ns a

nd P

olic

eR

equi

rem

ents

Cro

ss-B

ord

erR

egul

atio

ns/D

ocum

enta

tion

Dru

g an

d A

lcoh

ol L

egis

latio

n

Env

ironm

enta

l Reg

ulat

ions

Haz

ard

ous

Mat

eria

ls

Hig

hway

Tra

ffic

Act

s

Hum

an R

ight

s Le

gisl

atio

n

Lice

nsin

g R

equi

rem

ents

Load

Reg

ulat

ions

Logb

ook

Reg

ulat

ions

Med

ical

Req

uire

men

ts

Mot

or V

ehic

le A

cts

Priv

acy

Act

Saf

ety

Cod

es

Sch

ool B

us L

egis

latio

n

Lega

l Rig

hts/

Res

pon

sib

ilitie

s -

Op

erat

ions

and

Em

erge

ncie

s

Urb

an a

nd R

ural

Byl

aws

AC

CR

ED

ITAT

ION

TR

AIN

ING

CO

MP

ATIB

ILIT

Y S

ELF

-AS

SE

SS

ME

NT

43

NAT

ION

AL O

CC

UPAT

ION

AL

STA

ND

AR

DS

BLO

CK

A-P

RE

/PO

ST

OP

ER

AT

ION

S

BE

NC

HM

AR

K C

UR

RIC

ULU

MG

UID

ELI

NE

RE

FE

RE

NC

E Y

OU

R T

RA

ININ

G M

AT

ER

IAL

(Identi

fy b

y cours

e #

’s,

nam

es,

etc

...)

YE

S

NO

PA

RT

IAL

Task

1: C

heck

s in

for W

ork

Sub-

task

:1.0

1:Re

ports

to d

ispa

tch

(as

requ

ired)

Sub-

task

:1.0

2:Re

view

s dr

iver

not

ices

Sub-

task

:1.0

3:Pr

epar

es w

ork

mat

eria

l

Task

2:

Circ

le C

heck

s Ve

hicl

eSu

b-ta

sk:2

.01:

Visu

ally

insp

ects

veh

icle

Sub-

task

:2.0

2:St

arts

veh

icle

Sub-

task

:2.0

3:Ch

ecks

veh

icle

sys

tem

sSu

b-ta

sk:2

.04:

Pe

rson

aliz

es v

ehic

ledr

iver

are

a

Task

3:

Cond

ucts

Pos

t-op

erat

ion

Proc

edur

esSu

b-ta

sk:3

.01:

Cond

ucts

pos

t-trip

insp

ectio

nSu

b-ta

sk:3

.02:

Rem

oves

wor

k-re

late

dm

ater

ials

Sub-

task

:3.0

3:Ch

ecks

out

with

dis

patc

h(a

s re

quire

d)

Obje

ctiv

e:To

fam

iliar

ize

the

stud

ent w

ith a

typi

cal v

ehic

le a

nd in

trodu

ceOp

erat

or re

spon

sibi

litie

s re

gard

ing

vehi

cle

cond

ition

, mai

nten

ance

, and

oper

atio

ns a

dmin

istra

tion.

Scop

e:1)

Vehi

cle

Safe

for S

ervi

ce In

spec

tion:

Stud

ent d

eter

min

es v

ehic

le is

oper

able

and

fully

func

tiona

l. Co

vers

know

ledg

e, a

sses

smen

t, an

dm

onito

ring

of o

vera

ll ve

hicl

eco

nditi

on, i

nstru

men

tatio

n an

dco

ntro

ls, a

ll op

erat

ing

syst

ems,

fluid

s, c

omm

unic

atio

ns, s

afet

y an

dem

erge

ncy

equi

pmen

t, fa

re m

edia

equi

pmen

t (if

appl

icab

le),

veh

icle

hous

ekee

ping

, and

ess

entia

l on

boar

d su

pplie

s.

2)Ad

min

istra

tion:

Mod

ule

intro

duce

sus

e of

dam

age/

defic

ienc

y re

ports

,w

ork

orde

rs, l

ogs,

sch

edul

es,

rout

ing,

fare

med

ia (i

f app

licab

le),

code

s an

d tri

p re

ports

, and

role

of

disp

atch

er.

3)Le

gisl

atio

n an

d po

licie

s/pr

oced

ures

:Re

fere

nces

thos

e co

mm

on to

the

Indu

stry

.

AR

EA

S O

FT

RA

ININ

G C

OV

ER

ED

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

sA

CC

RE

DIT

ATIO

N T

RA

ININ

G C

OM

PAT

IBIL

ITY

SE

LF-A

SS

ES

SM

EN

T

NAT

ION

AL O

CC

UPAT

ION

AL

STA

ND

AR

DS

BLO

CK

B-V

EH

ICLE

OP

ER

AT

ION

S

BE

NC

HM

AR

K C

UR

RIC

ULU

MG

UID

ELI

NE

RE

FE

RE

NC

E Y

OU

R T

RA

ININ

G M

AT

ER

IAL

(Identi

fy b

y cours

e #

’s,

nam

es,

etc

...)

YE

S

NO

PA

RT

IAL

Task

4:

Driv

es V

ehic

leSu

b-ta

sk:4

.01:

Man

oeuv

res

vehi

cle

Sub-

task

:4.0

2:Pr

actic

es d

efen

sive

driv

ing

tech

niqu

esSu

b-ta

sk:4

.03:

Allo

ws

for w

eath

er a

nd ro

adco

nditi

ons

Sub-

task

:4.0

4:Fo

llow

s ap

plic

able

Traf

ficAc

tsSu

b-ta

sk:4

.05:

Asse

sses

and

mon

itors

pers

onal

wel

l bei

ngSu

b-ta

sk:4

.06:

Asse

sses

and

mon

itors

vehi

cle

oper

atin

g co

nditi

ons

Task

5:

Follo

ws S

afe

Boar

ding

and

Exi

ting

Proc

edur

esSu

b-ta

sk:5

.01:

Pulls

into

sto

p sa

fely

Sub-

task

:5.0

2:En

sure

s al

l doo

r are

as a

recl

ear

Sub-

task

:5.0

3:Bo

ards

peo

ple

with

spe

cial

need

sSu

b-ta

sk:5

.04:

Ensu

res

aisl

es a

re c

lear

of

item

sSu

b-ta

sk:5

.05:

Ensu

res

pass

enge

rs a

rese

ated

or s

ecur

eSu

b-ta

sk:5

.06:

Mon

itors

sto

p ar

eas

Sub-

task

:5.0

7:M

erge

s sa

fely

into

traf

fic

Task

6:

Follo

ws S

ched

ule

Guid

elin

esSu

b-ta

sk:6

.01:

Mon

itors

traf

fic a

nd w

eath

erco

nditi

ons

Sub-

task

:6.0

2:M

onito

rs s

peed

and

tim

eSu

b-ta

sk:6

.03:

Repo

rts d

evia

tion

from

sche

dule

to a

utho

rized

pers

onne

l

Task

7:

Ensu

res

Pass

enge

r Com

fort

and

Safe

tySu

b-ta

sk:7

.01:

Man

ages

clim

ate

of v

ehic

leSu

b-ta

sk:7

.02:

Ensu

res

adeq

uate

inte

rior

light

ing

Sub-

task

:7.0

3:M

onito

rs v

ehic

le-s

eatin

g ar

eaSu

b-ta

sk:7

.04:

Cons

ider

s pa

ssen

ger c

omfo

rtw

hen

driv

ing

Obje

ctiv

e:To

exp

and

prac

tical

stu

dent

know

ledg

e by

cor

rela

ting

acad

emic

mat

eria

l with

driv

ing

inst

ruct

ion

in a

train

ing

vehi

cle.

Scop

e:1)

Driv

er fi

tnes

s an

d im

age.

2)

Driv

ing

Skill

s. S

afe

and

defe

nsiv

edr

ivin

g te

chni

ques

. Ha

zard

reco

gniti

on a

nd c

orre

ctiv

es.

Oper

atin

g sy

stem

s m

onito

ring

and

troub

le s

hoot

ing.

Sc

hedu

le c

onfo

rmity

. Rel

ated

pas

seng

erco

mm

unic

atio

ns.

3) P

asse

nger

Saf

ety.

Acc

essi

bilit

y an

dsa

fety

feat

ures

. Pa

ssen

ger m

anag

emen

t. Sa

febo

ardi

ng/e

xitin

g. S

peci

al

Need

s Pa

ssen

ger r

ecog

nitio

n, s

ervi

cean

d se

curit

y.

Pass

enge

r and

inte

rior m

onito

ring.

4)

Lug

gage

& F

reig

ht. S

afe

secu

reha

ndlin

g in

clud

ing

dang

erou

s/ha

zard

ous

good

s.

5) R

efer

ence

s re

late

d Le

gisl

atio

n an

dco

mm

only

app

licab

lepo

licie

s/pr

oced

ures

.

AR

EA

S O

FT

RA

ININ

G C

OV

ER

ED

44

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

sA

CC

RE

DIT

ATIO

N T

RA

ININ

G C

OM

PAT

IBIL

ITY

SE

LF-A

SS

ES

SM

EN

T

NAT

ION

AL O

CC

UPAT

ION

AL

STA

ND

AR

DS

BLO

CK

C-C

US

TO

ME

R R

ELAT

ION

S

BE

NC

HM

AR

K C

UR

RIC

ULU

MG

UID

ELI

NE

RE

FE

RE

NC

E Y

OU

R T

RA

ININ

G M

AT

ER

IAL

(Identi

fy b

y cours

e #

’s,

nam

es,

etc

...)

YE

S

NO

PA

RT

IAL

Task

8:

Gree

ts P

asse

nger

sSu

b-ta

sk:8

.01:

Disp

lays

pro

fess

iona

lim

age

Sub-

task

:8.0

2:Ac

know

ledg

espa

ssen

gers

con

ditio

ns

Task

9:

Resp

onds

to P

asse

nger

Inqu

iries

Sub-

task

:9.0

1:In

form

s pa

ssen

gers

of

vehi

cle

rule

s an

dre

gula

tions

Sub-

task

:9.0

2:Re

spon

ds to

que

stio

nsfro

m th

e pu

blic

Sub-

task

:9.0

3:Ha

ndle

s cu

stom

erco

mpl

aint

sSu

b-ta

sk:9

.04:

Acco

mm

odat

espa

ssen

gers

’ spe

cial

requ

ests

Task

10:

Dea

ls w

ith D

iffic

ult S

ituat

ions

Sub-

task

:10.

01:

Info

rms

Pass

enge

rs o

fru

les

and

regu

latio

nsSu

b-ta

sk:1

0.02

:De

term

ines

leve

l of

assi

stan

ce re

quire

dSu

b-ta

sk:1

0.03

:An

ticip

ates

pot

entia

lpr

oble

ms

Sub-

task

:10.

04:

Ensu

res

safe

dis

char

ge o

fdi

srup

tive

Pass

enge

rs

Obje

ctiv

e:To

teac

h th

e st

uden

t how

imag

e, s

elf

conf

iden

ce, k

now

ledg

e, s

ensi

tivity

,an

d di

plom

acy

can

be e

xpec

ted

topr

oduc

e su

perio

r cus

tom

ersa

tisfa

ctio

n an

d di

ffuse

mos

t diff

icul

tsi

tuat

ions

.

Scop

e:1)

Imag

e co

unse

ling.

2)

Expe

cted

ser

vice

s kn

owle

dge.

3)

Prov

idin

g se

rvic

e to

spe

cial

pass

enge

rs.

4)Pe

ople

ski

lls. S

peci

al re

ques

t and

com

plai

nt h

andl

ing.

Pro

blem

sol

ving

.Co

nflic

t res

olut

ion.

Pot

entia

l inc

iden

tre

cogn

ition

and

con

trol.

Rule

s/re

gula

tions

enf

orce

men

t.Po

licy,

lega

l and

third

-par

tyas

sist

ance

opt

ions

. 5)

Rela

ted

Legi

slat

ion

and

com

mon

polic

ies/

proc

edur

es.

AR

EA

S O

FT

RA

ININ

G C

OV

ER

ED

45

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

sA

CC

RE

DIT

ATIO

N T

RA

ININ

G C

OM

PAT

IBIL

ITY

SE

LF-A

SS

ES

SM

EN

T

NAT

ION

AL O

CC

UPAT

ION

AL

STA

ND

AR

DS

BLO

CK

D-A

DM

INIS

TR

AT

ION

BE

NC

HM

AR

K C

UR

RIC

ULU

MG

UID

ELI

NE

RE

FE

RE

NC

E Y

OU

R T

RA

ININ

G M

AT

ER

IAL

(Identi

fy b

y cours

e #

’s,

nam

es,

etc

...)

YE

S

NO

PA

RT

IAL

Task

11:

Rel

ates

to O

ther

sSu

b-ta

sk:1

1.01

:Co

mm

unic

ates

with

disp

atch

erSu

b-ta

sk:1

1.02

:Co

mm

unic

ates

with

oth

erdr

iver

sSu

b-ta

sk:1

1.03

:Co

mm

unic

ates

with

supe

rvis

ors

Sub-

task

:11.

04:

Com

mun

icat

es w

ithm

aint

enan

ce p

erso

nnel

Sub-

task

:11.

05:

Com

mun

icat

es w

ith jo

b-re

late

d pa

rties

Sub-

task

:11.

06:

Follo

ws

appl

icab

lehu

man

righ

ts le

gisl

atio

n

Task

12:

Pre

pare

s Re

port

sSu

b-ta

sk:1

2.01

:Pr

epar

es p

re-tr

ipin

spec

tion

repo

rts (a

sre

quire

d)Su

b-ta

sk:1

2.02

:Pr

epar

es in

cide

nt re

ports

Sub-

task

:12.

03:

Prep

ares

pay

roll

repo

rtsan

d tim

e sh

eets

Sub-

task

:12.

04:

Prep

ares

acc

iden

t rep

orts

Sub-

task

:12.

05:

Com

plet

es tr

ip re

ports

(as

requ

ired)

Sub-

task

:12.

06:

Com

plet

es lo

gboo

k (a

sre

quire

d)

Obje

ctiv

e:To

inst

ruct

the

stud

ent i

n ba

sic

tech

nica

l, do

cum

enta

tion,

and

inte

rper

sona

l act

iviti

es o

f an

adm

inis

trativ

e na

ture

com

mon

to th

eIn

dust

ry.

Scop

e:1)

Tec

hnic

al. B

asic

com

pute

r ski

lls a

nd

radi

o-co

mm

unic

atio

ns te

chni

ques

. 2)

Rep

orts

. Ins

pect

ions

, def

ects

,ac

cide

nts,

em

erge

ncie

s, in

cide

nts,

expe

nses

, pay

rolls

, tim

e sh

eets

, trip

repo

rts, l

ogs,

way

bills

, and

cro

ss-

bord

er d

ocum

enta

tion.

3)

Inte

rper

sona

l.Es

tabl

ishm

ent/m

aint

enan

ce o

fap

prop

riate

inte

rnal

/ext

erna

lin

terfa

ce. R

efer

ence

s re

late

d so

cial

,cu

ltura

l, Co

rpor

ate-

norm

, and

Legi

slat

ed g

uide

lines

.

AR

EA

S O

FT

RA

ININ

G C

OV

ER

ED

46

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

sA

CC

RE

DIT

ATIO

N T

RA

ININ

G C

OM

PAT

IBIL

ITY

SE

LF-A

SS

ES

SM

EN

T

NAT

ION

AL O

CC

UPAT

ION

AL

STA

ND

AR

DS

BLO

CK

E-E

ME

RG

EN

CY

OP

ER

AT

ION

S

BE

NC

HM

AR

K C

UR

RIC

ULU

MG

UID

ELI

NE

RE

FE

RE

NC

E Y

OU

R T

RA

ININ

G M

AT

ER

IAL

(Identi

fy b

y cours

e #

’s,

nam

es,

etc

...)

YE

S

NO

PA

RT

IAL

Task

13:

Dea

ls w

ith P

asse

nger

Emer

genc

ies

Sub-

task

:13.

01:

Resp

onds

to m

edic

alem

erge

ncie

sSu

b-ta

sk:1

3.02

:Re

spon

ds to

em

otio

nal

emer

genc

ies

Sub-

task

:13.

03:

Resp

onds

to c

rimin

alem

erge

ncie

s

Task

14:

Dea

ls w

ith V

ehic

le E

mer

genc

ies

Sub-

task

:14.

01:

Evac

uate

s pa

ssen

gers

(as

requ

ired)

Sub-

task

:14.

02:

Deal

s w

ith m

echa

nica

lfa

ilure

sSu

b-ta

sk:1

4.03

:De

als

with

env

ironm

enta

lha

zard

sSu

b-ta

sk:1

4.04

:Ob

tain

s as

sist

ance

Sub-

task

:14.

05:

Deal

s w

ith v

ehic

leac

cide

nts

Sub-

task

:14.

06:

Deal

s w

ith fi

re

Task

15:

Dea

ls w

ith P

ublic

Em

erge

ncie

sSu

b-ta

sk:1

5.01

:Re

spon

ds to

acc

iden

tsSu

b-ta

sk:1

5.02

:Pr

ovid

es “

safe

hav

en”

for t

hose

in n

eed

Sub-

task

:15.

03:

Parti

cipa

tes

in “

road

wat

ch”

or“n

eigh

bour

hood

wat

ch”

prog

ram

s

Obje

ctiv

e:To

com

mun

icat

e th

e im

porta

nce

ofkn

owle

dge-

base

d se

lf-co

nfid

ence

and

self-

relia

nce

in e

mer

genc

y si

tuat

ions

as th

e ba

sis

for e

xerc

isin

g so

und

judg

men

t whi

le m

aint

aini

ng c

alm

cont

rol.

Scop

e:Te

ache

s st

uden

t how

to p

riorit

ize

pass

enge

r saf

ety

and

wel

fare

.En

com

pass

es a

ccid

ent,

med

ical

,em

otio

nal,

fire,

crim

inal

,m

echa

nica

l, en

viro

nmen

tal,

and

Publ

ic e

mer

genc

ies;

“Sa

fe H

aven

”co

ncep

t; “W

atch

” pr

ogra

ms

assi

stan

ce; s

afe

vehi

cle

evac

uatio

n;an

d re

cogn

ition

of w

hen/

how

toac

cess

pro

fess

iona

l hel

p. R

elat

esco

nten

t to

lega

l rig

hts

and

resp

onsi

bilit

ies,

and

repr

esen

tativ

eIn

dust

ry p

olic

ies.

AR

EA

S O

FT

RA

ININ

G C

OV

ER

ED

47

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

sA

CC

RE

DIT

ATIO

N T

RA

ININ

G C

OM

PAT

IBIL

ITY

SE

LF-A

SS

ES

SM

EN

T

NAT

ION

AL O

CC

UPAT

ION

AL

STA

ND

AR

DS

BLO

CK

F-U

RB

AN

OP

ER

AT

ION

S

BE

NC

HM

AR

K C

UR

RIC

ULU

MG

UID

ELI

NE

RE

FE

RE

NC

E Y

OU

R T

RA

ININ

G M

AT

ER

IAL

(Identi

fy b

y cours

e #

’s,

nam

es,

etc

...)

YE

S

NO

PA

RT

IAL

Task

16:

Int

erac

ts w

ith U

rban

Pas

seng

ers

Sub-

task

:16.

01:

Colle

cts

fare

sSu

b-ta

sk:1

6.02

:Re

ceiv

es, v

erifi

es a

ndis

sues

tran

sfer

sSu

b-ta

sk:1

6.03

:M

onito

rs p

asse

nger

load

sSu

b-ta

sk:1

6.04

:M

onito

rs e

ntra

nces

and

exits

Task

17:

Man

oeuv

res

Urba

n Ve

hicl

esSu

b-ta

sk:1

7.01

: Dr

ives

veh

icle

inco

nges

ted

situ

atio

nsSu

b-ta

sk:1

7.02

:Op

erat

es a

wid

e va

riety

of v

ehic

les

Sub-

task

:17.

03:

Follo

ws

sche

dule

d ro

utes

Scop

e:•

Lega

l res

pons

ibili

ties

of u

rban

bus

oper

ator

s•

Fare

stru

ctur

e, p

olic

y, F

are

med

ia,

• Co

llect

ing

and

hand

ling

mon

ey•

Issu

ing

and

valid

atin

g tra

nsfe

rs•

Boar

ding

and

exi

ting

pass

enge

rs(s

tand

ing/

seat

ing

rule

s,em

bark

ing/

deba

rkin

g ru

les,

load

limits

, ope

ratio

n of

doo

rs, b

oard

ing

safe

ty)

• Ci

ty d

rivin

g, (f

ollo

win

g pr

escr

ibed

rout

e, m

aint

aini

ng s

ched

ules

,st

oppi

ng, s

tarti

ng a

nd m

ergi

ng)

AR

EA

S O

FT

RA

ININ

G C

OV

ER

ED

48

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

sA

CC

RE

DIT

ATIO

N T

RA

ININ

G C

OM

PAT

IBIL

ITY

SE

LF-A

SS

ES

SM

EN

T

NAT

ION

AL O

CC

UPAT

ION

AL

STA

ND

AR

DS

BLO

CK

G-S

CH

OO

L B

US

OP

ER

AT

ION

S

BE

NC

HM

AR

K C

UR

RIC

ULU

MG

UID

ELI

NE

RE

FE

RE

NC

E Y

OU

R T

RA

ININ

G M

AT

ER

IAL

(Identi

fy b

y cours

e #

’s,

nam

es,

etc

...)

YE

S

NO

PA

RT

IAL

Task

18:

Sto

ps V

ehic

leSu

b-ta

sk:1

8.01

:Ap

proa

ches

sto

pSu

b-ta

sk:1

8.02

:Op

erat

es s

top/

war

ning

light

sSu

b-ta

sk:1

8.03

:Se

cure

s ve

hicl

e at

sto

p

Task

19:

Boa

rds

and

Exits

Stu

dent

sSu

b-ta

sk:1

9.01

:Ad

vise

s st

uden

ts o

f saf

ero

ad-c

ross

ing

proc

edur

esSu

b-ta

sk:1

9.02

:En

sure

s al

l stu

dent

s ha

vecr

osse

d ro

ad a

ndbo

arde

dSu

b-ta

sk:1

9.03

:En

sure

s st

uden

ts e

xit a

tde

sign

ated

sto

pSu

b-ta

sk:1

9.04

:En

sure

s pa

rent

or

guar

dian

is p

rese

nt a

tst

op if

nec

essa

rySu

b-ta

sk:1

9.05

: En

sure

s st

uden

ts a

re o

utof

“da

nger

zon

e”Su

b-ta

sk:1

9.06

:Ve

rifie

s th

at a

ll st

uden

tsha

ve e

xite

d

Task

20:

Man

ages

Stu

dent

sSu

b-ta

sk:2

0.01

:En

sure

s st

uden

ts a

rese

ated

Sub-

task

:20.

02:

Mai

ntai

ns d

isci

plin

e

Obje

ctiv

e:•

Lega

l res

pons

ibili

ties

of s

choo

l bus

oper

ator

s•

Prov

inci

al/m

unic

ipal

Tra

ffic

acts

perti

nent

to s

choo

l bus

ses

(sig

nalli

ng, w

arni

ng li

ghts

, sto

ppin

g,st

op a

rms,

cro

ssin

g ga

tes,

railw

aycr

ossi

ngs)

Scop

e:•

Stop

ping

pro

cedu

res

(saf

ety,

sign

allin

g, d

ange

r zon

e, s

tude

ntm

anag

emen

t)•

Stop

sec

urity

(tra

ffic

not o

beyi

ngw

arni

ng s

igns

, stu

dent

s cr

ossi

ngro

ad, m

onito

ring

stud

ents

at s

top)

•

Boar

ding

stu

dent

s •

Stud

ent s

eatin

g po

licy

•M

anag

ing

stud

ent p

asse

nger

s(d

isru

ptiv

e be

havi

or, b

ully

ing,

etc

.)•

Rela

ting

to s

tude

nts

(res

pect

, tru

st,

tact

, etc

.)•

Dise

mba

rkin

g st

uden

ts (d

ange

r zon

e,tra

ffic

cont

rol)

•Po

st tr

ip c

heck

(all

stud

ents

exi

ted,

left

stud

ent p

rope

rty, e

tc.)

AR

EA

S O

FT

RA

ININ

G C

OV

ER

ED

49

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

sA

CC

RE

DIT

ATIO

N T

RA

ININ

G C

OM

PAT

IBIL

ITY

SE

LF-A

SS

ES

SM

EN

T

NAT

ION

AL O

CC

UPAT

ION

AL

STA

ND

AR

DS

BLO

CK

H-I

NT

ER

CIT

Y O

PE

RAT

ION

S

BE

NC

HM

AR

K C

UR

RIC

ULU

MG

UID

ELI

NE

RE

FE

RE

NC

E Y

OU

R T

RA

ININ

G M

AT

ER

IAL

(Identi

fy b

y cours

e #

’s,

nam

es,

etc

...)

YE

S

NO

PA

RT

IAL

Task

21:

Han

dles

Lug

gage

and

Fre

ight

Sub-

task

:21.

01:

Hand

les

dang

erou

sgo

ods

Sub-

task

:21.

02:

Hand

les

regu

lar f

reig

htan

d lu

ggag

eSu

b-ta

sk:2

1.03

:To

ws

freig

ht tr

aile

rs

Task

22:

Int

erac

ts w

ith In

terc

ityPa

ssen

gers

Sub-

task

:22.

01:

Prov

ides

info

rmat

ion

onre

st s

tops

Sub-

task

:22.

02:

Prov

ides

info

rmat

ion

enro

ute

Sub-

task

:22.

03:

Ensu

res

adeq

uate

supp

lies

Sub-

task

:22.

04:

Deal

s w

ith m

inor

s

Obje

ctiv

e:•

Dang

erou

s go

ods

legi

slat

ion

(WHM

IS, i

dent

ifica

tion

hand

ling)

•Lu

ggag

e an

d fre

ight

(ide

ntifi

catio

n,w

eigh

ts, l

iftin

g gu

idel

ines

, far

es a

ndta

riffs

)

Scop

e:•

Boar

ding

inte

rcity

pas

seng

ers

(gre

etin

g, d

ocum

enta

tion)

•Pa

ssen

ger o

rient

atio

n (s

afet

y, ro

ute,

sche

dule

, sto

ps, o

n-bo

ard

amen

ities

)•

Rest

sto

p pr

oced

ures

(driv

erre

spon

sibi

lity,

pas

seng

erin

form

atio

n, d

epar

ture

tim

es,

pass

enge

r cou

nt)

•En

rout

e co

mm

unic

atio

ns (u

p-co

min

gst

ops,

con

nect

ion

info

rmat

ion)

•In

vent

ory

cont

rol

•Po

st tr

ip p

roce

dure

s (r

epor

ting,

all

pass

enge

rs e

xite

d, lo

st p

rope

rty,

prep

arat

ion

for n

ext t

rip)

AR

EA

S O

FT

RA

ININ

G C

OV

ER

ED

50

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

sA

CC

RE

DIT

ATIO

N T

RA

ININ

G C

OM

PAT

IBIL

ITY

SE

LF-A

SS

ES

SM

EN

T

NAT

ION

AL O

CC

UPAT

ION

AL

STA

ND

AR

DS

BLO

CK

I-T

OU

R A

ND

CH

AR

TE

R O

PE

RAT

ION

SBE

NC

HM

AR

K C

UR

RIC

ULU

MG

UID

ELI

NE

RE

FE

RE

NC

E Y

OU

R T

RA

ININ

G M

AT

ER

IAL

(Identi

fy b

y cours

e #

’s,

nam

es,

etc

...)

YE

S

NO

PA

RT

IAL

Task

23:

Int

erac

ts w

ith T

our a

nd C

hart

erPa

ssen

gers

Sub-

task

:23.

01:

Gree

ts a

nd o

rient

spa

ssen

gers

Sub-

task

:23.

02:

Poin

ts o

ut s

ight

s of

inte

rest

Sub-

task

:23.

03:

Resp

onds

to n

eeds

of

tour

pas

seng

ers

Sub-

task

:23.

04:

Orga

nize

s pi

ck-u

p an

ddr

op-o

ff of

pas

seng

ers

Task

24:

Man

oeuv

res

Tour

Veh

icle

Sub-

task

:24.

01:

Prep

ares

veh

icle

dai

lySu

b-ta

sk:2

4.02

:Op

erat

es p

asse

nger

info

rmat

ion

and

ente

rtain

men

t sys

tem

sSu

b-ta

sk:2

4.03

:Dr

ives

in u

nfam

iliar

terr

itory

Sub-

task

:24.

04:

Ensu

res

vehi

cle

and

pass

enge

r doc

umen

tatio

n

Obje

ctiv

e:•

Lega

l res

pons

ibili

ties

of to

ur/c

harte

rop

erat

ors

•Bo

ardi

ng T

our/C

harte

r pas

seng

ers

(gre

etin

g, d

ocum

enta

tion)

Scop

e:•

Pass

enge

r orie

ntat

ion

(saf

ety,

rout

e,sc

hedu

le, s

eatin

g, s

tops

, on-

boar

dam

eniti

es)

•Ho

spita

lity

(pas

seng

er c

omfo

rt,en

terta

inm

ent,

info

rmat

ion,

spe

cial

need

s)•

Man

agin

g to

ur p

asse

nger

s (lo

stpr

oper

ty, c

ompl

aint

s, m

issi

ngpa

ssen

gers

, spe

cial

nee

ds,

assi

stan

ce a

fter h

ours

ser

vice

)•

Over

nigh

t pro

cedu

res

(hot

el,

lugg

age,

mea

ls, b

us p

repa

ratio

n,se

curit

y)•

Depa

rture

pro

cedu

res

(pic

k-up

s,lu

ggag

e)•

Tour

site

pro

toco

l (or

ient

atio

n, d

rop-

off,

secu

rity,

pas

seng

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9.0 Certification Process

9.1 Criteria

CRITERIA

Knowledge

Skills And Abilities

Experience

Code of Ethics

VALIDATION

1.Training received through an Accredited Training Program,OR

2.Evidence of completed training which meets the NOS.

1.Holds an applicable valid driver’s license for the sector towhich Certification is being sought,

AND2.Completion of the Certification Journal duly authorized by a

Registered Evaluator(s).

Three (3) years bus operator experience within a consecutivefive-year period including the year of application.

Familiarity and conformity.

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9.2 Grandparent Window - Available until December 31, 2009

9.3 EvaluatorSkills and competencies outlined in the Certification Journal must bevalidated by a Registered Evaluator. A registration form is contained withinthe Certification Journal and can be downloaded from the MCPCC websiteor requested from the MCPCC office.

9.3.1 Qualifications• Five years confirmed experience in training, supervising or

performing responsibilities outlined in the NOS,• No evidence of a conflict of interest with the Applicant,• Registered with the MCPCC.• Registration must be renewed every 3 years.

9.3.2 Evaluation• An Applicant’s skills and abilities will be evaluated by

observation, interview and discussion.

9.3.3 Procedures• Prior to evaluation, the Evaluator(s) will review the applicable

tasks and sub-tasks contained in the NOS,• Following the Applicant’s Confirmation of Competency in a

Block area, the Evaluator(s) shall validate the Applicant’sdeclared competency in that area.

58

1.Three (3) years bus operator experience within a consecutive five-year period including theyear of application,

OR2.For specialized active bus operations personnel (e.g. trainers, managers, safety, labour

representatives) three (3) years career bus operator experience.

3. Completion of the Certification Journal duly authorized by a registered Evaluator(s).

4. Familiarity and conformity with the Code of Ethics.

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9.4 Steps to Certification

9.4.1 Individuals will access an Application Package via the MCPCCwebsite (www.buscouncil.ca) or by hard copy via the MCPCCOffice.

9.4.2 The Certification Application Package consists of:• Application for Certification Form,• Certification Journal,• Code of Ethics,• Policies and Procedures,• NOS,• Fee Schedule.

9.4.3 Applicants will complete and submit to the Registrar of theMCPCC Secretariat: • Application for Certification Form, • Signed Confirmations of Competency extracted from the

Certification Journal and the completed Training History ifapplicable.

• The Applicable Fee.

9.4.4 Applicants should consider the Registrar as a liaison resourceduring the application process.

9.4.5 The Registrar will review the Application to ensure satisfactorycompletion. If the Application is complete, the Application willbe referred to the AC Board with a recommendation. If theApplication is incomplete, the Applicant will be notified ofnecessary correctives.

9.4.6 Referred Applicants will be assessed by the AC Board andnotified via the MCPCC Secretariat of the AC Board’s decision.

9.4.7 The AC Board, finding a submitted Application to be completeand acceptable, will refer the Applicant to the MCPCC forCertification.


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9.4.8 The AC Board, finding a submitted Application to not meet thespecified criteria, will return all documents via the MCPCCSecretariat to the Applicant. The Applicant may remedy correctabledeficiency(ies) and resubmit an Application for re-assessment withno additional fee.

9.5 Renewal

Certified Professional Bus Operators will be required to renew theirregistration with the MCPCC under the following circumstances:

• When the NOS has changed thereby requiring a declaration ofcompetency regarding the change(s).

• In accordance with the Certification Policy of the MCPCC.• The Registrar will provide applicable documents and liaison

when timely.

9.6 Revocation

Certification may be revoked for any of the following reasons:• Loss of Driving License,• Criminal Conviction,• Substantiated flagrant or repetitive driving infractions

suggesting an unfavourable pattern of driving performance,• Non-compliance with the Code of Ethics,• Non-payment of Certification Fees.

9.7 Appeal

9.7.1 An Applicant may appeal non-acceptance and has 30 days fromreceipt of Official Notice to do so. The Appeal is made inwriting to the CEO of the MCPCC. The CEO of the MCPCCshall appoint an Appeals Adjudicator who is not part of theMCPCC. The Adjudicator’s determination shall be made within30 days of receipt thereof, shall be binding on all Parties andconveyed to all Parties in writing.

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9.7.2 A Certified Bus Operator may appeal Revocation ofCertification and has 30 days from receipt of Official Notice todo so. The Appeal is made in writing to the CEO of the MCPCC.The CEO of MCPCC shall appoint an Appeals Adjudicator whois not part of the MCPCC. The Adjudicator’s determination shallbe made within 30 days of receipt thereof, shall be binding on allParties and conveyed to all Parties in writing.

9.7.3 If the Appeal is Upheld, the Appellant shall be immediatelyaccepted/reinstated (as applicable) and all Parties officiallynotified by the MCPCC Secretariat.

9.7.4 If the Appeal is Denied, the Appellant may re-apply to theMCPCC Secretariat for acceptance/reinstatement (as applicable)following corrective action.


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63


FORWARD TO MCPCC:Email : [email protected] • Fax: 905 762-0415Mail : 9555 Yonge Street, Suite 306, Richmond Hill, Ontario L4C 9M5

APPLICATION FOR CERTIFICATION

CATEGORYRegular mGrandparent Window m

ATTACHMENTSCertification Journal mCopy of License mApplication Fee m

Mr. m Ms. m

First Name: Initial: Last Name:

APPLICATION SECTOR

m Accessible Services m Intercity m School m Tour/Charter m Urban

MAILING ADDRESS (HOME)

Address: Home Phone:

City: Province: Cell Phone:

Postal Code: E-Mail: Fax:

Province(s): Class(es): Endorsements: How Long Held:

LICENSE(S) HELD: (ATTACH COPY)

PRESENT EMPLOYMENT

Company:

Address: Province: Postal Code:

Phone: Fax: E-Mail:

Current Position: Full Time: m Part Time: m

Years Employed: Total Bus Operator Experience: Years

S i g n e d D o c u m e n t s t o b e m a i l e d

FOR INTERNAL USE ONLYCertification No.

EDUCATION (Optional)m High School m College / CEGEP m University

64

Applicant Name:

Applicant Declaration:1. I hereby declare that to the best of my knowledge and belief the information contained in my Application and supporting documents is accurate and

complete. I authorize the Motor Carrier Passenger Council of Canada (MCPCC) to make any inquiries necessary to verify the training and experienceclaimed or to otherwise assess this Application.

2. I hereby declare that I have read, understand and commit to comply with the Code of Ethics.3. By my signature below, I authorize the MCPCC and its employee(s), officers and agents acting on its behalf (hereinafter referred to collectively as

‘agent(s)”), to collect and use all information and particulars provided in and with this application to consider my credentials for certification. In processingthis application, I understand that the MCPCC and/or its agent(s) may confirm my employment and professional history and driving record, and I herebyauthorize the MCPCC, its agent(s) or any third party assisting the MCPCC to do so. I also hereby authorize any third party, including but not limited toformer and present employers, educators, trainers and referees, contacted by the MCPCC or its agent(s) to disclose to the MCPCC or its agent(s) anypersonal information reasonably sought by the MCPCC or its agent(s) for the purposes of processing and considering this application. Any informationcollected will remain strictly confidential, and any personal information disclosed will be treated as confidential and private.

Applicant Signature: Date:

PRIOR EXPERIENCE AS A BUS OPERATOR

Company: Position:

Address: Starting: Ending:

Company: Position:


Company: Position:


PLEASE INDICATE WHERE YOU RECEIVED YOUR BUS OPERATOR TRAINING

Company:


Company:


Company:



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CERTIFICATION JOURNAL

NAME _____________________________________________________

ADDRESS _________________________________________________

___________________________________________________________

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www.buscouncil.ca 5

1.0 INTRODUCTION 9

2.0 INSTRUCTIONS 13STEP 1. CONFIRMATIONS OF COMPETENCY 13

A. REQUIREMENTS 13B. PROCEDURE 14

FORMS - APPLICATION FOR EVALUATOR REGISTRATION 15-19

STEP 2. BUS OPERATOR TRAINING HISTORY 21

3.0 CONFIRMATIONS OF COMPETENCY FORM(S) 25REFERENCE – NOS 27-28

4.0 BUS OPERATOR TRAINING HISTORY 31ACCREDITED PROGRAMS 31NON-ACCREDITED TRAINING 32INSTRUCTIONS 32FORMS 33-42

5.0 NOTES 43-44

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IntroductionThis Journal forms part of the Certification Application process andencompasses self-assessment of an Applicant’s knowledge, skills and abilitiesvalidated by a Registered Evaluator(s) against the National OccupationalStandards.

For further information on the Professional Bus Operator CertificationProgram, or information on the Motor Carrier Passenger Council of Canada,contact:

The Motor Carrier Passenger Council of Canada9555 Yonge Street, Suite 306Richmond Hill, ON L4C 9M5E-mail: [email protected]: www.buscouncil.ca

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INSTRUCTIONS

ApplicantsThere are two areas of the Certification Journal:1. Confirmations of Competency2. Bus Operator Training History

Step 1. Confirmations Of Competency

A. Requirements

• All Applicants must complete the NOS Blocks covering the Core AreasA through E inclusive. In addition, the Applicant must complete theSpecialty Block applicable to his/her selected sector (one of F to J).

• Each Core Block plus the selected Specialty Block require knowledge,experience and competence validated by a Registered Evaluator. It is theApplicant’s responsibility to identify his/her Evaluator(s) who canvalidate his/her knowledge, experience and competency in each NOSBlock. You may require more than one Evaluator to confirm yourcompetency in the subject matter in any Block. Upon accepting his/herassignment, each Evaluator must complete the Evaluator Registration

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Applicants applying under the Grandparent Window are not required tocomplete any forms related to the Bus Operator Training History

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Form. The Journal provides Registration Forms for three Evaluators.Additional Forms, if required, are available through the MCPCC websiteor Office.

• Evaluators must have the following Qualifications:

• Five years confirmed experience in training, supervising orperforming responsibilities outlined in the NOS,

• No evidence of a conflict of interest with the Applicant• Registered with the MCPCC

An Applicant’s skills and abilities will be evaluated by observation,interview and discussion.

B. Procedure

ApplicantReview the Tasks and Sub-tasks for each applicable Block. Assess yourcompetency in performing all these Tasks and Sub-tasks. When satisfiedthat you can perform all areas competently, sign the Applicant Section foreach Block.

Evaluator• Complete and submit to the MCPCC the Application for Evaluator

Registration. The MCPCC Registrar will notify Evaluators when approved.

• Prior to evaluation, the Evaluator(s) will review the applicable tasks andsub-tasks contained in the NOS.

• Following the Applicant’s Confirmation of Competency in a Block area,the Evaluator(s) shall validate the Applicant’s declared competency inthat area.

14

15


APPLICATION FOR EVALUATOR REGISTRATION

Name:

Position (Job Title): Status: m Full Time m Part Time Years Employed:

Company:

Company Address:

City / Town: Province: Postal Code:

Telephone: E-Mail:

Home Address:


Home Telephone: E-Mail:

Minimum Five (5) Years Experience in Training, Supervising or Performing Responsibilities outlined in the NOSCompany Address Position Dates Employed

Signature: Date:

Present Employment

Applicant Declaration:1. I hereby declare that to the best of my knowledge and belief the information contained in my Application is accurate and complete. I authorize the Motor

Carrier Passenger Council of Canada (MCPCC) to make any inquiries necessary to verify the experience claimed or to otherwise assess this Application.2. By my signature below, I authorize the MCPCC and its employee(s), officers and agents acting on its behalf (hereinafter referred to collectively as

‘agent(s)”), to collect and use all information and particulars provided in and with this application to consider my credentials for Registered Evaluator. In processing this application, I understand that the MCPCC and/or its agent(s) may confirm my employment and professional history and driving record,and I hereby authorize the MCPCC, its agent(s) or any third party assisting the MCPCC to do so. I also hereby authorize any third party, including but not limited to former and present employers, educators, trainers and referees, contacted by the MCPCC or its agent(s) to disclose to the MCPCC or its agent(s) any personal information reasonably sought by the MCPCC or its agent(s) for the purposes of processing and considering this application. Any information collected will remain strictly confidential, and any personal information disclosed will be treated as confidential and private.

3. I give permission for my name and business contact information to be included in the MCPCC on-line directory.

Contact Information

17



Name:


Company:

Company Address:


Telephone: E-Mail:

Home Address:




Signature: Date:

Present Employment



‘agent(s)”), to collect and use all information and particulars provided in and with this application to consider my credentials for Registered Evaluator.In processing this application, I understand that the MCPCC and/or its agent(s) may confirm my employment and professional history and driving record,and I hereby authorize the MCPCC, its agent(s) or any third party assisting the MCPCC to do so. I also hereby authorize any third party, including butnot limited to former and present employers, educators, trainers and referees, contacted by the MCPCC or its agent(s) to disclose to the MCPCC or its agent(s) any personal information reasonably sought by the MCPCC or its agent(s) for the purposes of processing and considering this application. Any information collected will remain strictly confidential, and any personal information disclosed will be treated as confidential and private.


Contact Information

19



Name:


Company:

Company Address:


Telephone: E-Mail:

Home Address:




Signature: Date:

Present Employment



‘agent(s)”), to collect and use all information and particulars provided in and with this application to consider my credentials for Registered Evaluator. In processing this application, I understand that the MCPCC and/or its agent(s) may confirm my employment and professional history and driving record,and I hereby authorize the MCPCC, its agent(s) or any third party assisting the MCPCC to do so. I also hereby authorize any third party, including butnot limited to former and present employers, educators, trainers and referees, contacted by the MCPCC or its agent(s) to disclose to the MCPCC or itsagent(s) any personal information reasonably sought by the MCPCC or its agent(s) for the purposes of processing and considering this application. Any information collected will remain strictly confidential, and any personal information disclosed will be treated as confidential and private.


Contact Information

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Step 2: Bus Operator Training HistoryThis area is to be completed by Regular (non-Grandparent Window)Applicants who have not received training from an Accredited Program. Itwill include a detailed account of training received relative to the Tasks andSub-tasks in the National Occupational Standards.


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Confirmations ofCompetency

Form(s)

3

CONFIRMATIONS OF COMPETENCYFor use with one or more evaluator(s).


m Block A – Pre/Post Operationsm Block B – Vehicle Operationsm Block C – Customer Relationsm Block D – Administration m Block E – Emergency Operations

Name: __________________________________________________

Applicant Signature: ______________________________________

Date:____________________________________________________

ApplicantI confirm that I have reviewed the NOS, all Blocks, Tasks, Sub-tasks andSupporting Knowledge and Abilities and that I am competent in performingthe NOS Core Blocks A - E and the Specialty Block (s) checked.

EvaluatorI confirm that I have reviewed the NOS and have evaluated andvalidated the applicants competency in the NOS blocks checked.

Common Core Blocksm Block F – Urban Operationsm Block G – School Bus

Operationsm Block H – Intercity Operationsm Block I – Tour And Charter

Operationsm Block J – Accessible Services

Operations

Specialty Blocks

Name: __________________________________________________

Evaluator Signature: ______________________________________

Date:____________________________________________________


Name: __________________________________________________


Date:____________________________________________________


Name: __________________________________________________


Date:____________________________________________________





Operations

Specialty Blocks





Operations

Specialty Blocks





Operations

Specialty Blocks

25

27

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inte

rior

light

ing

7.03

Mon

itors

veh

icle

-sea

ting

area

7.04

Cons

ider

s pa

ssen

ger

com

fort

whe

n dr

ivin

g

Bloc

k C

– Cu

stom

er R

elat

ions

Task

8 G

reet

s Pa

ssen

gers

Sub-

task

s 8.

01Di

spla

ys p

rofe

ssio

nal i

mag

e8.

02Ac

know

ledg

es p

asse

nger

s

Task

9 R

espo

nds

to P

asse

nger

Inqu

iries

Sub-

task

s 9.

01In

form

s pa

ssen

gers

of

vehi

cle

rule

s an

d re

gula

tions

9.02

Resp

onds

to q

uest

ions

from

the

publ

ic9.

03Ha

ndle

s cu

stom

erco

mpl

aint

s9.

04Ac

com

mod

ates

pas

seng

ers’

spec

ial r

eque

sts

Task

10

Dea

ls w

ith D

iffic

ult S

ituat

ions

Sub-

task

s 10

.01

Info

rms

Pass

enge

rs o

f rul

esan

d re

gula

tions

10.0

2De

term

ines

leve

l of

assi

stan

ce re

quire

d, a

ndm

akes

requ

ests

10.0

3An

ticip

ates

pot

entia

lpr

oble

ms

10.0

4En

sure

s sa

fe d

isch

arge

of

disr

uptiv

e pa

ssen

gers

Bloc

k D

– Ad

min

istra

tion

Task

11

Rel

ates

to O

ther

sSu

b-ta

sks

11.0

1Co

mm

unic

ates

with

disp

atch

er11

.02

Com

mun

icat

es w

ith o

ther

driv

ers

11.0

3Co

mm

unic

ates

with

supe

rvis

ors

11.0

4Co

mm

unic

ates

with

mai

nten

ance

per

sonn

el11

.05

Com

mun

icat

es w

ith jo

b-re

late

d pa

rties

11.0

6Fo

llow

s ap

plic

able

hum

anrig

hts

legi

slat

ion

Task

12

Prep

ares

Rep

orts

Sub-

task

s 12

.01

Prep

ares

pre

-trip

insp

ectio

nre

ports

(as

requ

ired)

12.0

2Pr

epar

es in

cide

nt re

ports

12.0

3Pr

epar

es p

ayro

ll re

ports

and

time

shee

ts12

.04

Prep

ares

acc

iden

t rep

orts

12.0

5Co

mpl

etes

trip

repo

rts (a

sre

quire

d)12

.06

Com

plet

es lo

gboo

k (a

sre

quire

d)

Bloc

k E

– Em

erge

ncy

Oper

atio

ns

Task

13

Dea

ls w

ith P

asse

nger

Emer

genc

ies

Sub-

task

s 13

.01

Resp

onds

to m

edic

alem

erge

ncie

s13

.02

Resp

onds

to e

mot

iona

lem

erge

ncie

s13

.03

Resp

onds

to c

rimin

alem

erge

ncie

s

Task

14

Dea

ls w

ith V

ehic

leEm

erge

ncie

sSu

b-ta

sks

14.0

1Ev

acua

tes

pass

enge

rs (i

fre

quire

d)14

.02

Deal

s w

ith m

echa

nica

lfa

ilure

s14

.03

Deal

s w

ith e

nviro

nmen

tal

haza

rds

14.0

4Ob

tain

s as

sist

ance

14.0

5De

als

with

veh

icle

acc

iden

ts14

.06

Deal

s w

ith fi

re

Task

15

Dea

ls w

ith P

ublic

Em

erge

ncie

sSu

b-ta

sks

15.0

1Re

spon

ds to

acc

iden

ts15

.02

Prov

ides

“Sa

fe H

aven

” fo

rth

ose

in n

eed

15.0

3Pa

rtici

pate

s in

“ro

ad w

atch

”or

“ne

ighb

our-

hood

wat

ch”

prog

ram

s

Com

mon

Core

Blo

cks

28

RE

FE

RE

NC

E -

NO

S

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

s

Bloc

k F

– Ur

ban

Oper

atio

ns

Task

16

Inte

ract

s w

ith U

rban

Pass

enge

rsSu

b-ta

sks

16.0

1Co

llect

s fa

res

16.0

2Re

ceiv

es, v

erifi

es a

nd is

sues

trans

fers

16.0

3M

onito

rs p

asse

nger

load

s

Task

17

Man

oeuv

res

Urba

n Ve

hicl

es

Sub-

task

s 17

.01

Driv

es v

ehic

le in

con

gest

edsi

tuat

ions

17.0

2Op

erat

es a

wid

e va

riety

of

vehi

cles

17.0

3Fo

llow

s sc

hedu

led

rout

es

Bloc

k G

– Sc

hool

Bus

Oper

atio

ns

Task

18

Sto

ps V

ehic

le

Sub-

task

s 18

.01

Appr

oach

es s

top

18.0

2Op

erat

es s

top/

war

ning

ligh

ts18

.03

Secu

res

vehi

cle

at s

top

Task

19

Boar

ds a

nd E

xits

Stu

dent

sSu

b-ta

sks

19.0

1Ad

vise

s st

uden

ts o

f saf

ero

ad-c

ross

ing

proc

edur

es19

.02

Ensu

res

all s

tude

nts

have

cros

sed

road

and

boa

rded

19.0

3En

sure

s st

uden

ts e

xit a

tde

sign

ated

sto

p19

.04

Ensu

res

pare

nt o

r gua

rdia

nis

pre

sent

at s

top

ifne

cess

ary

19.0

5En

sure

s st

uden

ts a

re o

ut o

f"d

ange

r zon

e"19

.06

Verif

ies

that

all

stud

ents

have

exi

ted

Task

20

Man

ages

Stu

dent

sSu

b-ta

sks

20.0

1En

sure

s st

uden

ts a

re s

eate

d20

.02

Mai

ntai

ns d

isci

plin

e

Bloc

k H

– In

terc

ity O

pera

tions

Task

21

Han

dles

Lug

gage

and

Fre

ight

Sub-

task

s 21

.01

Hand

les

dang

erou

s go

ods

21.0

2Ha

ndle

s re

gula

r fre

ight

and

lugg

age

21.0

3To

ws

freig

ht tr

aile

rs

Task

22

Inte

ract

s w

ith In

terc

ityPa

ssen

gers

Sub-

task

s 22

.01

Prov

ides

info

rmat

ion

on re

stst

ops

22.0

2Pr

ovid

es in

form

atio

n en

rout

e22

.03

Ensu

res

adeq

uate

sup

plie

s22

.04

Deal

s w

ith m

inor

s

Bloc

k I –

Tou

r And

Cha

rter

Oper

atio

ns

Task

23

Inte

ract

s w

ith T

our a

nd C

harte

rPa

ssen

gers

Sub-

task

s 23

.01

Gree

ts a

nd o

rient

spa

ssen

gers

23.0

2Po

ints

out

sig

hts

of in

tere

st23

.03

Resp

onds

to n

eeds

of t

our

pass

enge

rs23

.04

Orga

nize

s pi

ck-u

p an

d dr

op-

off o

f pas

seng

ers

Task

24

Man

oeuv

res

Tour

Veh

icle

Sub-

task

s 24

.01

Prep

ares

veh

icle

dai

ly24

.02

Oper

ates

pas

seng

erin

form

atio

n an

den

terta

inm

ent s

yste

ms

24.0

3Dr

ives

in u

nfam

iliar

terr

itory

24.0

4En

sure

s ve

hicl

e an

dpa

ssen

ger d

ocum

enta

tion

Bloc

k J

– Ac

cess

ible

Ser

vice

sOp

erat

ions

Task

25

Pla

ns R

oute

Sub-

task

s 25

.01

Inte

rpre

ts s

ched

ule

or ru

nsh

eet

25.0

2Co

ordi

nate

s w

ith d

ispa

tch

and

othe

r driv

ers

25.0

3Se

lect

s m

ost e

xped

ient

rout

e

Task

26

Ass

ists

Pas

seng

ers

to a

nd fr

omSe

atin

gSu

b-ta

sks

26.0

1Pr

ovid

es d

oor-

to-d

oor

serv

ice

26.0

2As

certa

ins

leve

l of a

ssis

tanc

ere

quire

d26

.03

Prov

ides

app

ropr

iate

assi

stan

ce s

afel

y

Task

27

Man

oeuv

res

Vehi

cle

for S

afe

Acce

ss Sub-

task

s 27

.01

Allo

ws

spac

e fo

r lift

s27

.02

Back

s ve

hicl

e

Task

28

Pro

vide

s At

tent

ion

to S

peci

alNe

eds Su

b-ta

sks

28.0

1Es

tabl

ishe

s an

d m

aint

ains

rela

tions

hip

with

pas

seng

ers

and

atte

ndan

ts28

.02

Mai

ntai

ns a

war

enes

s of

pass

enge

r saf

ety

and

secu

rity

28.0

3M

onito

rs p

asse

nger

s fo

rsi

gns

of d

istre

ss28

.04

Deal

s w

ith e

mer

genc

ies

Sp

ecia

lty

Blo

cks

29- - - - - - - - - - - - - -

• • • • • • • • • • • • • • •

]p P p P p

p P p P p• • • • • • • • • • • • • • •

Bus Operator Training History

4

• • • • • • • • • • • • • • •p P p P p]

Bus Operator Training HistoryThe Certification Program recognizes the thorough and demandingtraining necessary for a Professional Bus Operator to deliver optimalperformance against the National Occupational Standards. This is why theMCPCC has instituted an Accreditation Program to support ProfessionalCertification.

Training Providers have an opportunity to have their Programs reviewed bythe AC Board and be awarded the Accreditation Certificate. This meansthat the complete training program developed and delivered by the TrainingProvider conforms to the National Occupational Standards.

Accredited ProgramsA list of Accredited Programs is available on the MCPCC Certificationwebsite, or by contacting the MCPCC office.

- - - - - - - - - - - - - - -


This section is only required for Regular Applicants. It is not requiredif Applicant is applying under the Grandparent Window.

p P p P p• • • • • • • • • • • • • • •

- - - - - - - - - - - - - - -


If you have completed the training Program from an organization that hasapplied for and received Accreditation from the MCPCC you are only requiredto confirm this on your application.

Non-Accredited TrainingLike Certification, the Accreditation Program is voluntary. Therefore, if anorganization has not applied for or received MCPCC Accreditation you stillhave an opportunity to receive the individual Bus Operator Certification.In this case, you must complete the Bus Operator Training History.

InstructionsOn the pages following, list source(s) and attach verification of all Trainingreceived that relates to the NOS Blocks A-E, plus a minimum of one of F-J.

Verification may include training certificates, transcripts and employerconfirmation.

32

BU

S O

PE

RAT

OR

TR

AIN

ING

HIS

TO

RY

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

s

TR

AIN

ING

PR

OV

IDE

RT

RA

ININ

G C

OM

PLE

TE

D(C

our

ses,

In-

hous

e, e

tc.)

DA

TE

CO

MP

LET

ED

VE

RIF

ICA

TIO

N A

TTA

CH

ED

(Cer

tific

ates

, tra

nscr

ipts

,E

mp

loye

r C

onf

irm

atio

n)

Yes

mN

o m

33Bloc

k A

– Pr

e/Po

st O

pera

tions

Benc

hmar

k Cu

rric

ulum

Obje

ctiv

e:To

fam

iliar

ize

the

stud

ent w

ith a

typi

cal v

ehic

le,

and

intro

duce

Ope

rato

r res

pons

ibili

ties

rega

rdin

gve

hicl

e co

nditi

on, m

aint

enan

ce, a

nd o

pera

tions

adm

inis

tratio

n.

Scop

e:1)

Vehi

cle

Safe

for S

ervi

ce In

spec

tion:

Stud

ent d

eter

min

es v

ehic

le is

ope

rabl

e an

dfu

lly fu

nctio

nal.

Cov

ers

know

ledg

e,as

sess

men

t, an

d m

onito

ring

of o

vera

ll ve

hicl

eco

nditi

on, i

nstru

men

tatio

n an

d co

ntro

ls, a

llop

erat

ing

syst

ems,

flui

ds, c

omm

unic

atio

ns,

safe

ty a

nd e

mer

genc

y eq

uipm

ent,

fare

med

iaeq

uipm

ent(i

f app

licab

le),

veh

icle

hous

ekee

ping

, and

ess

entia

l on

boar

dsu

pplie

s.

2)Ad

min

istra

tion:

Mod

ule

intro

duce

s us

e of

dam

age/

defic

ienc

y re

ports

, wor

k or

ders

, log

s,sc

hedu

les,

rout

ing,

fare

med

ia (i

f app

licab

le),

code

s an

d tri

p re

ports

, and

role

of d

ispa

tche

r3)

Legi

slat

ion

and

polic

ies/

proc

edur

es:

Refe

renc

es th

ose

com

mon

to th

e In

dust

ry

NO

S B

LOC

KS

& B

EN

CH

MA

RK

CU

RR

ICU

LUM

(Co

re B

lock

s A

-E +

one

of

F-J)

BU

S O

PE

RAT

OR

TR

AIN

ING

HIS

TO

RY

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

s

TR

AIN

ING

PR

OV

IDE

RT

RA

ININ

G C

OM

PLE

TE

D(C

our

ses,

In-

hous

e, e

tc.)

DA

TE

CO

MP

LET

ED

VE

RIF

ICA

TIO

N A

TTA

CH

ED

(Cer

tific

ates

, tra

nscr

ipts

,E

mp

loye

r C

onf

irm

atio

n)

Yes

mN

o m

34Bloc

k B

– Ve

hicl

e Op

erat

ions

Benc

hmar

k Cu

rric

ulum

Obje

ctiv

e:To

exp

and

prac

tical

stu

dent

kno

wle

dge

byco

rrel

atin

g ac

adem

ic m

ater

ial w

ith d

rivin

g in

stru

ctio

n in

a tr

aini

ng v

ehic

le.

Scop

e:1)

Driv

er fi

tnes

s an

d im

age.

2)

Driv

ing

Skill

s. S

afe

and

defe

nsiv

e dr

ivin

gte

chni

ques

. Haz

ard

reco

gniti

on a

ndco

rrec

tives

. Ope

ratin

g sy

stem

s m

onito

ring

and

troub

le s

hoot

ing.

Sch

edul

e co

nfor

mity

.Re

late

d pa

ssen

ger c

omm

unic

atio

ns.

3)Pa

ssen

ger S

afet

y. A

cces

sibi

lity

and

safe

tyfe

atur

es. P

asse

nger

man

agem

ent.

Safe

boar

ding

/exi

ting.

Spe

cial

Nee

ds P

asse

nger

reco

gniti

on, s

ervi

ce a

nd s

ecur

ity.

Pass

enge

ran

d in

terio

r mon

itorin

g.

4)Lu

ggag

e &

Fre

ight

. Saf

e se

cure

han

dlin

gin

clud

ing

dang

erou

s/ha

zard

ous

good

s.

5)Re

fere

nces

rela

ted

Legi

slat

ion

and

com

mon

lyap

plic

able

pol

icie

s/pr

oced

ures

.

NO

S B

LOC

KS

& B

EN

CH

MA

RK

CU

RR

ICU

LUM

(Co

re B

lock

s A

-E +

one

of

F-J)

BU

S O

PE

RAT

OR

TR

AIN

ING

HIS

TO

RY

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

s

TR

AIN

ING

PR

OV

IDE

RT

RA

ININ

G C

OM

PLE

TE

D(C

our

ses,

In-

hous

e, e

tc.)

DA

TE

CO

MP

LET

ED

VE

RIF

ICA

TIO

N A

TTA

CH

ED

(Cer

tific

ates

, tra

nscr

ipts

,E

mp

loye

r C

onf

irm

atio

n)

Yes

mN

o m

35Bloc

k C

– Cu

stom

er R

elat

ions

Benc

hmar

k Cu

rric

ulum

Obje

ctiv

e:To

teac

h th

e st

uden

t how

imag

e, s

elf c

onfid

ence

,kn

owle

dge,

sen

sitiv

ity, a

nd d

iplo

mac

y ca

n be

expe

cted

to p

rodu

ce s

uper

ior c

usto

mer

satis

fact

ion

and

diffu

se m

ost d

iffic

ult s

ituat

ions

.

Scop

e:

1)Im

age

coun

selli

ng.

2)Ex

pect

ed s

ervi

ces

know

ledg

e.

3)Pr

ovid

ing

serv

ice

to s

peci

al p

asse

nger

s.

4)Pe

ople

ski

lls. S

peci

al re

ques

t and

com

plai

ntha

ndlin

g. P

robl

em s

olvi

ng. C

onfli

ct re

solu

tion.

Pote

ntia

l inc

iden

t rec

ogni

tion

and

cont

rol.

Rule

s/re

gula

tions

enf

orce

men

t. Po

licy,

lega

lan

d th

ird-p

arty

ass

ista

nce

optio

ns.

5)Re

late

d Le

gisl

atio

n an

d co

mm

onpo

licie

s/pr

oced

ures

.

NO

S B

LOC

KS

& B

EN

CH

MA

RK

CU

RR

ICU

LUM

(Co

re B

lock

s A

-E +

one

of

F-J)

BU

S O

PE

RAT

OR

TR

AIN

ING

HIS

TO

RY

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

s

TR

AIN

ING

PR

OV

IDE

RT

RA

ININ

G C

OM

PLE

TE

D(C

our

ses,

In-

hous

e, e

tc.)

DA

TE

CO

MP

LET

ED

VE

RIF

ICA

TIO

N A

TTA

CH

ED

(Cer

tific

ates

, tra

nscr

ipts

,E

mp

loye

r C

onf

irm

atio

n)

Yes

mN

o m

36Bloc

k D-

Adm

inis

tratio

n

Benc

hmar

k Cu

rric

ulum

Obje

ctiv

e:To

inst

ruct

the

stud

ent i

n ba

sic

tech

nica

l,do

cum

enta

tion,

and

inte

rper

sona

l act

iviti

es o

f an

adm

inis

trativ

e na

ture

com

mon

to th

e In

dust

ry.

Scop

e:1)

Tech

nica

l. Ba

sic

com

pute

r ski

lls a

ndra

dio-

com

mun

icat

ions

tech

niqu

es.

2)Re

ports

. Ins

pect

ions

, def

ects

, acc

iden

ts,

emer

genc

ies,

inci

dent

s, e

xpen

ses,

pay

rolls

,tim

e sh

eets

, trip

repo

rts, l

ogs,

way

bills

, and

cros

s-bo

rder

doc

umen

tatio

n.

3)In

terp

erso

nal.

Esta

blis

hmen

t/mai

nten

ance

of

appr

opria

te in

tern

al/e

xter

nal i

nter

face

.Re

fere

nces

rela

ted

soci

al, c

ultu

ral,

Corp

orat

e-no

rm, a

nd L

egis

late

d gu

idel

ines

.

NO

S B

LOC

KS

& B

EN

CH

MA

RK

CU

RR

ICU

LUM

(Co

re B

lock

s A

-E +

one

of

F-J)

BU

S O

PE

RAT

OR

TR

AIN

ING

HIS

TO

RY

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

s

TR

AIN

ING

PR

OV

IDE

RT

RA

ININ

G C

OM

PLE

TE

D(C

our

ses,

In-

hous

e, e

tc.)

DA

TE

CO

MP

LET

ED

VE

RIF

ICA

TIO

N A

TTA

CH

ED

(Cer

tific

ates

, tra

nscr

ipts

,E

mp

loye

r C

onf

irm

atio

n)

Yes

mN

o m

37Bloc

k E

– Em

erge

ncy

Oper

atio

ns

Benc

hmar

k Cu

rric

ulum

Obje

ctiv

e:To

com

mun

icat

e th

e im

porta

nce

ofkn

owle

dge-

base

d se

lf-co

nfid

ence

and

sel

f-re

lianc

e in

em

erge

ncy

situ

atio

ns a

s th

e ba

sis

for

exer

cisi

ng s

ound

judg

men

t whi

le m

aint

aini

ngca

lm c

ontro

l.

Scop

e:Te

ache

s st

uden

t how

to p

riorit

ize

pass

enge

rsa

fety

and

wel

fare

. Enc

ompa

sses

acc

iden

t,m

edic

al, e

mot

iona

l, fir

e, c

rimin

al, m

echa

nica

l,en

viro

nmen

tal,

and

Publ

ic e

mer

genc

ies;

“Sa

feHa

ven”

con

cept

; “W

atch

” pr

ogra

ms

assi

stan

ce;

safe

veh

icle

eva

cuat

ion;

and

reco

gniti

on o

fw

hen/

how

to a

cces

s pr

ofes

sion

al h

elp.

Rel

ates

cont

ent t

o le

gal r

ight

s an

d re

spon

sibi

litie

s, a

ndre

pres

enta

tive

Indu

stry

pol

icie

s.

NO

S B

LOC

KS

& B

EN

CH

MA

RK

CU

RR

ICU

LUM

(Co

re B

lock

s A

-E +

one

of

F-J)

BU

S O

PE

RAT

OR

TR

AIN

ING

HIS

TO

RY

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

s

TR

AIN

ING

PR

OV

IDE

RT

RA

ININ

G C

OM

PLE

TE

D(C

our

ses,

In-

hous

e, e

tc.)

DA

TE

CO

MP

LET

ED

VE

RIF

ICA

TIO

N A

TTA

CH

ED

(Cer

tific

ates

, tra

nscr

ipts

,E

mp

loye

r C

onf

irm

atio

n)

Yes

mN

o m

38Bloc

k F

– Ur

ban

Oper

atio

ns

Benc

hmar

k Cu

rric

ulum

•Le

gal r

espo

nsib

ilitie

s of

urb

an b

us o

pera

tors

•Fa

re s

truct

ure,

pol

icy,

Far

e m

edia

•Co

llect

ing

and

hand

ling

mon

ey•

Issu

ing

and

valid

atin

g tra

nsfe

rs•

Boar

ding

and

exi

ting

pass

enge

rs(s

tand

ing/

seat

ing

rule

s, e

mba

rkin

g/de

bark

ing

rule

s, lo

ad li

mits

, ope

ratio

n of

doo

rs, b

oard

ing

safe

ty)

•Ci

ty d

rivin

g (fo

llow

ing

pres

crib

ed ro

ute,

mai

ntai

ning

sch

edul

es, s

topp

ing,

sta

rting

and

mer

ging

)

NO

S B

LOC

KS

& B

EN

CH

MA

RK

CU

RR

ICU

LUM

(Co

re B

lock

s A

-E +

one

of

F-J)

BU

S O

PE

RAT

OR

TR

AIN

ING

HIS

TO

RY

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

s

TR

AIN

ING

PR

OV

IDE

RT

RA

ININ

G C

OM

PLE

TE

D(C

our

ses,

In-

hous

e, e

tc.)

DA

TE

CO

MP

LET

ED

VE

RIF

ICA

TIO

N A

TTA

CH

ED

(Cer

tific

ates

, tra

nscr

ipts

,E

mp

loye

r C

onf

irm

atio

n)

Yes

mN

o m

39Bloc

k G

– Sc

hool

Bus

Ope

ratio

ns

Benc

hmar

k Cu

rric

ulum

•Le

gal r

espo

nsib

ilitie

s of

sch

ool b

us o

pera

tors

•Pr

ovin

cial

/mun

icip

al T

raffi

c ac

ts p

ertin

ent t

osc

hool

bus

ses

(sig

nalli

ng, w

arni

ng li

ghts

,st

oppi

ng, s

top

arm

s, c

ross

ing

gate

s, ra

ilway

cros

sing

s)•

Stop

ping

pro

cedu

res

(saf

ety,

sig

nalli

ng, d

ange

rzo

ne, s

tude

nt m

anag

emen

t)•

Stop

sec

urity

(tra

ffic

not o

beyi

ng w

arni

ng s

igns

,st

uden

ts c

ross

ing

road

, mon

itorin

g st

uden

ts a

tst

op)

•Bo

ardi

ng s

tude

nts

•St

uden

t sea

ting

polic

y•

Man

agin

g st

uden

t pas

seng

ers

(dis

rupt

ive

beha

vior

, bul

lyin

g, e

tc.)

•Re

latin

g to

stu

dent

s (r

espe

ct, t

rust

, tac

t, et

c.)

•Di

sem

bark

ing

stud

ents

(dan

ger z

one,

traf

ficco

ntro

l)•

Post

trip

che

ck (a

ll st

uden

ts e

xite

d, le

ft st

uden

tpr

oper

ty, e

tc.)

NO

S B

LOC

KS

& B

EN

CH

MA

RK

CU

RR

ICU

LUM

(Co

re B

lock

s A

-E +

one

of

F-J)

BU

S O

PE

RAT

OR

TR

AIN

ING

HIS

TO

RY

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

s

TR

AIN

ING

PR

OV

IDE

RT

RA

ININ

G C

OM

PLE

TE

D(C

our

ses,

In-

hous

e, e

tc.)

DA

TE

CO

MP

LET

ED

VE

RIF

ICA

TIO

N A

TTA

CH

ED

(Cer

tific

ates

, tra

nscr

ipts

,E

mp

loye

r C

onf

irm

atio

n)

Yes

mN

o m

40Bloc

k H

– In

terc

ity O

pera

tions

Benc

hmar

k Cu

rric

ulum

•Le

gal r

espo

nsib

ilitie

s of

inte

rcity

ope

rato

rs•

Dang

erou

s go

ods

legi

slat

ion

(WHI

MIS

,id

entif

icat

ion

hand

ling)

•Lu

ggag

e an

d fre

ight

(ide

ntifi

catio

n, w

eigh

ts,

liftin

g gu

idel

ines

, far

es a

nd ta

riffs

)•

Boar

ding

inte

rcity

pas

seng

ers

(gre

etin

g,do

cum

enta

tion)

•Pa

ssen

ger o

rient

atio

n (s

afet

y, ro

ute,

sch

edul

e,st

ops,

on-

boar

d am

eniti

es)

•Re

st s

top

proc

edur

es (d

river

resp

onsi

bilit

y,pa

ssen

ger i

nfor

mat

ion,

dep

artu

re ti

mes

,pa

ssen

ger c

ount

)•

En ro

ute

com

mun

icat

ions

(up-

com

ing

stop

s,co

nnec

tion

info

rmat

ion)

•In

vent

ory

cont

rol

•Po

st tr

ip p

roce

dure

s (r

epor

ting,

all

pass

enge

rsex

ited,

lost

pro

perty

, pre

para

tion

for n

ext t

rip)

NO

S B

LOC

KS

& B

EN

CH

MA

RK

CU

RR

ICU

LUM

(Co

re B

lock

s A

-E +

one

of

F-J)

BU

S O

PE

RAT

OR

TR

AIN

ING

HIS

TO

RY

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

s

TR

AIN

ING

PR

OV

IDE

RT

RA

ININ

G C

OM

PLE

TE

D(C

our

ses,

In-

hous

e, e

tc.)

DA

TE

CO

MP

LET

ED

VE

RIF

ICA

TIO

N A

TTA

CH

ED

(Cer

tific

ates

, tra

nscr

ipts

,E

mp

loye

r C

onf

irm

atio

n)

Yes

mN

o m

41Bloc

k I –

Tou

r And

Cha

rter O

pera

tions

Benc

hmar

k Cu

rric

ulum

•Le

gal r

espo

nsib

ilitie

s of

tour

/cha

rter o

pera

tors

•Bo

ardi

ng T

our/c

harte

r pas

seng

ers

(gre

etin

g,do

cum

enta

tion)

•Pa

ssen

ger o

rient

atio

n (s

afet

y, ro

ute,

sch

edul

e,se

atin

g, s

tops

, on-

boar

d am

eniti

es)

•Ho

spita

lity

(pas

seng

er c

omfo

rt, e

nter

tain

men

t,in

form

atio

n, s

peci

al n

eeds

)•

Man

agin

g to

ur p

asse

nger

s (lo

st p

rope

rty,

com

plai

nts,

mis

sing

pas

seng

ers,

spe

cial

need

s, a

ssis

tanc

e af

ter h

ours

ser

vice

)•

Over

nigh

t pro

cedu

res

(hot

el, l

ugga

ge, m

eals

,bu

s pr

epar

atio

n, s

ecur

ity)

•De

partu

re p

roce

dure

s (p

ick-

ups,

lugg

age)

•To

ur s

ite p

roto

col (

orie

ntat

ion,

dro

p-of

f,se

curit

y, p

asse

nger

que

stio

ns, p

arki

ng, p

ick-

up)

•To

ur G

uide

inte

ract

ion

NO

S B

LOC

KS

& B

EN

CH

MA

RK

CU

RR

ICU

LUM

(Co

re B

lock

s A

-E +

one

of

F-J)

BU

S O

PE

RAT

OR

TR

AIN

ING

HIS

TO

RY

Moto

r Car

rier P

assen

ger C

ounc

il Of

Cana

daCo

nseil

cana

dien d

u tra

nspo

rt de

pass

ager

s

TR

AIN

ING

PR

OV

IDE

RT

RA

ININ

G C

OM

PLE

TE

D(C

our

ses,

In-

hous

e, e

tc.)

DA

TE

CO

MP

LET

ED

VE

RIF

ICA

TIO

N A

TTA

CH

ED

(Cer

tific

ates

, tra

nscr

ipts

,E

mp

loye

r C

onf

irm

atio

n)

Yes

mN

o m

42Bloc

k J

– Ac

cess

ible

Ser

vice

s Op

erat

ions

Benc

hmar

k Cu

rric

ulum

•Le

gal r

espo

nsib

ilitie

s of

acc

essi

ble

serv

ice

oper

atio

ns•

Emer

genc

y Re

spon

se (F

irst A

id, M

edic

al,

Acci

dent

, Em

otio

nal a

ssis

tanc

e)•

Man

agin

g sp

ecia

l nee

ds p

asse

nger

s (a

ssis

ting,

seat

ing,

mon

itorin

g)•

Rout

e pl

anni

ng•

Acce

ssib

le b

us fe

atur

es (r

amps

, lift

s, ti

e-do

wn)

NO

S B

LOC

KS

& B

EN

CH

MA

RK

CU

RR

ICU

LUM

(Co

re B

lock

s A

-E +

one

of

F-J)

p P p P p• • • • • • • • • • • • • • •

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5.0 NOTES

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p P p P p• • • • • • • • • • • • • • •

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NOTES

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Policies & Procedures · Guy Sauvageau Société de transport de l’Outaouais Québec Nick Sanders...

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Transcript of Policies & Procedures · Guy Sauvageau Société de transport de l’Outaouais Québec Nick Sanders...