pManifold uBox Meter Reading Soln_MRBD_Audit
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Catalyzing emerging business models through CONSULTING | RESEARCH | STAKEHOLDER ENGAGEMENT | TRAINING uBox Meter Reading | Meter Data Management | MRBD Audit Mobile App, Web App, and Audit services Smarten your Meter Reading – Evidence Based, Speedy, Transparent
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UBox is an advanced Mobile and Web Application, that smarten the overall meter reading process and entire data handling and supervision till billing. It can integrate with any Billing ERP solution
Transcript of pManifold uBox Meter Reading Soln_MRBD_Audit
Catalyzing emerging business models through
CONSULTING | RESEARCH | STAKEHOLDER ENGAGEMENT | TRAINING
uBoxMeter Reading | Meter Data Management | MRBD AuditMobile App, Web App, and Audit services
Smarten your Meter Reading – Evidence Based, Speedy, Transparent
Background & Context
About pManifold• pManifold is a Utility focused Management Consulting firm
specializing in research and consultimplementation on emerging PPP models in power, water, waste and other mass utilities. Our key focus rest in improving Customer Experience and Revenue Assurance for our utility clientele with services in – customer intelligence & analytics; process audits & improvements, building work flow automation and mobility solutions; business & financial modelling; due diligence & bid advisory. (see our Corporate presentation, and Utility Practice Services Portfolio)
• We working closely with PPP operators in power and waterdistribution utilities in India, helping them drive (AT&C/ NRW)loss reduction initiatives
• Lot of our work focuses upon building technology solutions &services for easy and regular performance monitoring of utilityprocesses as perceived by ‘Customers’ and also as actuated by‘Employees’, and representing in easy and accessible dashboards, todrive interventions
• uBox is one such Mobile and Web app solution that improves Meter-to-Bill cycle efficiency. Its already getting implemented in one 4Lcustomer base biggest PPP water operator in the country.
• We support various utility process audits by collecting feedback fromend-customers and internal employees. This includes processes likeMRBD, Collection, Customer Indexing, Call centre, NSC, CGRF etc.
About uBox• Meter-to-Bill (M2B) cycle losses contribute significantly to overall
Commercial efficiency, of an utility and forms one of foremost area to drive reforms for all new PPP operators
• To-date Meter Reading process is mostly done manually, with some new additions of camera/ mobile based photo meter reading, and limited spot billing. And this will remain for some time, before smart metering pave way for mass replicability.
• UBox is an advanced Mobile and Web Application, that smarten the overall meter reading process and entire data handling and supervision till billing. It can integrate with any Billing ERP solution. It provides following:
• Mobile based photo meter reading
• Real time Meter Reading process quality check, audit and supervision
• Advanced analytics and visualisation on meter reading data to guide continuous MRBD process improvement/ optimization and further loss reduction
7/6/2014 www.pManifold.com 2
LEGEND
Conventional Meter-to-Bill Workflow – challenges faced…
Meter Data Repository
Meter Reading- Paper / Digital
Camera based- Non robust evidence- Dependency on
Meter Reader’s tacit knowledge
Meter Read Scheduling- Offline- Non spatial data based- Duplication errors
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2
Meter Reading Digitization- Manual data entry with
inconsistencies & errors- No historical comparison- Basic/No validation- Lacks Traceability- Batch process and time
consuming
Billing- Offline - Manual flow of data- Basic validation &
analytics- Lacks Traceability- Sequential
Bill Printing & Distribution- Minimum customer
engagement- Lacks validation- Deliverability issues
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Meter Data Validation- Basic Validation and
analytics- Limited and non traceable
data editing
4 Data Consolidation- Manual - Inconsistent data- Multiple touch points - Multiple Sources
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7
Top Management Reporting & Analytics- Delayed visibility leading
to delayed corrective actions
- Lacks systemic dashboards
- Lacks Traceability- Mostly offline
Analytics is mostly carried out on thumb-rule basis and acts as a disconnected module in the value chain EN
D
STA
RT
3
Data Flow
Rechecks
Reporting
Data Q
uality A
nalysis
Consumption Analysis
3• Poor level of quality checks & analytics built into each phase of the cycle• Lack of traceability of data or modifications that could happen along the way
Apart from being a complex criss-cross process, the conventional meter-to-bill cycle has recurring inefficiencies due to• Data being local and distributed at different phases until it is fed to Meter Data Store• Sequential nature of activities
Paper based
Digital Camera based
Corporate office
Corporate office
Division offices
Vendor office(outsourced)
On site(outsourced)
uBox enabled Meter-to-Bill Workflow – challenges addressed…
7/6/2014
Meter Data Repository (MDR)
Meter Reading- Zone/Route based
access- Improve traceability
via enabling Meter Image , GPS Location, Meter Status, Meter Reading
- Real Time update into MDR
- Built in validations and Exception Checks
Meter Reader Workload Management- Role based access to consumer data- Group consumers for optimal meter
reading route - Assign work units to Meter Readers
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2
Meter Reading Analysis- Real Time accessibility - Role based access to Meter Readings- Evidence based data audit- Back-office corrections possible, reducing
field revisits- Detailed analysis using heuristics- Edit logs
Billing- Through Web app- Workflow enabled data
flow- In-depth, customizable
validation- Complete Traceability- Centralized data
processing
Bill Printing & Distribution- Complete Traceability- Novel
delivery/confirmation methods (short SMS, email, etc.) integration possible
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END
START
Web App
Paper based Meter Reading - Accepts data from
multiple sources –paper, camera, mobile
- Monitors Data Quality- Manages Workflow- Generates Exception
Reports- Role-based Access
Meter Reading Digitization- Standardized web based data
entry tool- Real time updation - Edit checks & tracking
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uBox Solution
Top Management Reporting & Analytics- Real time visibility leading to
immediate corrective actions- Systemic dashboards- Complete Traceability - Phase wise efficiency monitor
LEGEND
Data Flow
Recheckswww.pManifold.com 4
To be phased out gradually after 100% Mobile based reading
To be phased out gradually
Corporate office
Division offices
Phone GPRSbased photo meter reading
Mobile App
In built validations for Meter Readings
Phase I
Phase II
Phase III
Works
Meter Reading
Mobile Photo Meter
Reader
Meter Intelligence
Customer Information
Bill Generation
Vigilance
MeterCustomer QAQC
Analytics & Triggers
> Meter Reading> Meter Status
ServiceIntelligence> Service Status
> Service reports
Meter Maintenance
Meter Installation
CustomerIntelligence> Customer
Contact info –phone/email, GPS, address, name, etc,
APPAPP
APP
APP
Management
APP
WEB APP FOR OFFICE STAFF
MOBILE APP FOR FOS
MOBILE APP FOR CUSTOMERS
Inspection / Indexing
APP
APP
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uBox Modules
www.pManifold.com
uBox Functional Benefits
Functional Benefits
Data Access Control
• Controlled access to data
• Reduced data redundancy
• COMPLETE data traceability (who / what / when)
Workflow based
• Step-by-step data processing
• Improved operational efficiency
• Reduced overall Meter-to-Bill Cycle time
Business Intelligence
• Real time meter data analytics
• Role based, customizable Performance Dashboards
• Consumption, Asset Condition analysis
Techno-Commercial Benefits
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uBox operates seamlessly providing reduced data redundancy, access controls, workflow checks while it builds business intelligence and scalability. Apart from being functionally diverse, uBox offers strong techno-commercial value proposition!
COST & RETURNS
• Low implementation cost
• Minimummaintenance cost
• Low Total Cost of Ownership (TCO)
DATA MANAGEMENT
• Cloud based
• Interfaces with multiple platforms
• Seamless across stakeholders
SCALABILITY
• Easy integration with multiple CRM/RMS solutions
• Web based, making scale up/down at click of button
• Safe and Secure
uBox reporting capabilities
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Meter Reading Scheduling Meter Reading AcquisitionMeter Reading Digitization
& AnalyticsData Consolidation, Bill Generation, Distribution
Vigilance, Capex Work and O&M
Meter Reading route spatial visualization & deviation
Meter Reader wise consumer classification
Meter Reader wise workload analysis
Meter Reader wise performance benchmarking
Run-time exceptions during the meter reading process (Ex: Negative reading, High/Low reading, last meter status etc.)
Meter Asset Management
Historical meter data comparison dashboards
Asset (Meter) condition reports
Asset Exception Reports that can integrate with cross team workflows to allow seamless asset management
Complete data edit log with full traceability
Vigilance report based on consumption analytics
Meter install/ repair/ change/ requests
Updated customer information
Meter Reading Route optimization
Meter Reader load optimization
Meter reader mystery/ shadow audits to track
Meter Reading performance & accuracy
asset status
Evidence (photo) based Meter Reading data quality check
Evidence (photo) based asset health check
Custom quality checks and dashboards for different user levels, for credible bill generation
Audit of Bill distribution process and customer satisfaction about billing
Consumption Analytics to identify outliers, and improve vigilance
Meter asset management Utility internal process audits
and setup
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In-built reporting engine and workflow manager of uBox allows Management Dashboards to be created for monitoring the overall Meter-to-Bill (M2B) cycle
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pManifold’s MRBD Audit services
Process Audit Object
Audit Attribute Audit Data captured during the MRBD Process
Audit Reports
Meter Reading
Meter Reader
- On time- Speed- Quality
- Route- Day wise Meter Readings- Customers Visited- Shadow Meter Reading
Route Coverage Performance Meter Reader Performance Reading Quality Report
Meter - Condition- Reading
- Meter condition (e.g. broken, stolen, ok, tampered, etc.)
- Consumption
Asset Health Report Consumption based Exception Reports Consumption Distribution Reports
MeterReading Evidence Data
- Accuracy - Meter Image- GPS Location- Timestamps
Evidence Tampering Report Edit Logs
Bill Distribution
Bill Distributor
- On time- Speed
- Day wise Bill Distribution Bill Distributor Performance Report
Bill - Delivery - Bill Receipts Confirmation – via SMS, via Missed Call, via Customer Calls
Receipt Confirmations
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Separately collected by pManifold Audit Team
While smoothening the MRBD workflow, uBox allows setting audit trails on various MRBD process components for the validating the data being generated
uBox – Engagement Models
Solution + Service
Mobile based Meter Reading
uBox Mobile Photo Meter Reading App
uBox Web App
MRBD Audit
uBox Web App
pManifold MRBD Audit
services
Pricing• Setup fee for uBox customization and
integration
• Per customer per month transaction fees for using uBox
• Min. 1 year contract
• Separate MRBD Audit fees
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and/ or
Mobile phones and Meter Reader resourcing to be supported by client
We look fwd. to DEMO
Let’s get in touch…
Join
us
in o
ur
con
vers
atio
ns
at,
Power Distribution Franchisee
AT&C Efficiencies
True Distributed GenerationPower Distribution
FranchiseeCommunity of Interest
Connecting talent & Making Local companies discoverable
pManifold InsightsPremium & Free Reports,
Presentations, and more…
pManifold Community BlogArticles, technical notes.
Talk to us or drop by…
Sandeep Waghmare
+91 98237-58532
Rahul Bagdia
+91 95610-94490
India (Main office)
741 Byramji Town
Opposite Marina Residency
Byramji, Nagpur - 440013
Maharashtra, INDIA
Other Offices: Pune, Delhi and Canada
http://www.pmanifold.com
USA (Liaison Office)
2020 Calamos Ct.,
Suite 209
Naperville,
IL 60653, USA
Mr. Dinesh Jain
+1 630-853-3520
Let’s deploy our insights and actionsfor your business to improve and grow!
Water Sector Reforms - IndiaCommunity of Interest
7/6/2014 © pManifold. All rights reserved. 10
DATA BASE ADMINISTRATION
DATA QUALITY MANAGEMENT
DATA MANAGEMENT
DATA CREATION
uBox Technical Architecture
Mobile AppMeter Reading | Location|
Photo | Meter Status | …etc.
Quality Audit EngineEdit Checks | Automated Checks | Manual Checks
ONLINEData Corrections
Role based access | Edit Logs
Meter Data Store
Reporting EngineException Reporting |
Management Reporting | Data Tracking
HTTPAUTH
• Users Management• Access Management to • Campaign base data creation• Data Backup (Daily / Weekly
/ Campaign )• Server Performance
Management
Data Import-ExportPre-defined Formats to be
uploaded into the CIS
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HT
TPA
UTH
HTTPAUTH
Authorized Access
Meter Data Store & Web Application to be hosted on pManifold-owned web-servers
HT
TPA
UTH
Paper MRSMeter Reading | Meter Status |
…etc.
HTTPAUTH
www.pManifold.com
