Plan Implementation

Plan

Implementation

Understanding My NDIS Plan

Understanding your NDIS Plan

• About Me

• My Goals

• My community and mainstream Supports

• Support budgets- What are they and how can they be used

• Fund Management Types – how fund management works

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Understanding my NDIS Plan

About Me

Part 1 – About me

This part of the plan should describe

your life in a general way.

This section includes basic information

about your disability, your day-to-day

activities, where you live, who you live

with, or who cares for you.

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My Goals

Part 2 – My Goals

• What you want to achieve

• Achievable and measurable

• Relate to employment, education,

independence, social and

community participation and

building skills.

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My Supports

Part 3 – My supports

• Current supports.

• Family and friends

• Community groups such as clubs

• Mainstream supports such as

specialist hospital clinics.

• Supports can help with everyday

tasks at home, transport to or from

work / school or help to access

mainstream supports such as

doctors or dentists.

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Support Budgets

Three types of support budgets may be funded in your NDIS plan

• Core Supports Budget

• Capacity Building Supports Budget

• Capital Supports Budget

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Core Support Budgets

The core support budget includes four categories of support

• Consumables (e.g. purchasing everyday items such as continence aids)

• Daily activities (e.g. assistance with self-care activities during the day or

evening)

• Assistance with social and community participation (e.g. engage in social

or recreational activities)

• Transport (e.g. if unable to use public transport because of disability)

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Core Support Budget

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IN YOUR PLAN IN MY PLACE PORTAL EXAMPLE OF SUPPORT

Assistance with Daily LIfe Daily Activities Household cleaning, Yard Maintenance

Etc

Consumables Consumables Continence products or equipment to

improve you independence and or

mobility

Assistance with Social and

Community Participation

Social, Community and Civic

Participation

A support worker to assist you to

participate in social and community

activities

Transport Transport Support that help you to travel to work or

other places that will help you to achieve

the goals in you plan


Core Support Budget Flexibility

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The core budget is the most flexible and

includes four categories of support that

ARE all flexible with each other.

(Transport only flexible if not on periodic

payments)

Core Budget

Transport Allowance (Support

Category 1.02)

Assistance with Social

and Community Participation

(Support Category 1.04)

Assistance with Daily

Living (Support Category

1.01)

Consumables (Support Category

1.03)

Core Support Budgets – Case Study

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Charlotte

Charlotte’s goal is to be more independent.

She has funding in her Core Supports budget to help her with tasks

like getting dressed and cooking meals.

Over time, Charlotte decides to reduce the amount of support she

needs in the morning to get dressed and make breakfast.

As Charlotte’s Core Supports budget is flexible, she decides to use

the funding for support to take part in a group activity once a week.


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Capacity Building Supports

The capacity building support budget includes nine categories of support

• Support Coordination

• Improved Living Arrangements

• Increased Social and Community Participation

• Finding and keeping a job

• Improved Relationships

• Improved Health and Wellbeing

• Improved Daily Living

• Improved Life Choices

• Improved Learning


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Capacity Building

Support Coordination

(Support Category

3.07)

Improved Living

Arrangements (Support Category

3.08)

Increased Social and Community Participation

(Support Category

3.09)

Finding and Keeping a

Job (Support Category

3.10)

Improved Relationships

(Support Category

3.11)

Improved Health &

Well-being (Support Category

3.12)

Improved Daily Living

(Support Category

3.15)

Improved Life Choices (Support Category

3.14)

Improved Learning (Support Category

3.13)


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IN YOUR PLAN:IN THE MYPLACE

PORTAL: EXAMPLE OF SUPPORT:

Support Coordination Support CoordinationFixed amount for a Support Coordinator to help you use your

plan.

Improved Living

Arrangements CB Home living

Support to help you find and maintain an appropriate place to

live.

Increased Social &

Community Participation

CB Social Community and Civic

Participation

Development and training to increase your skills so you can

participate in community, social and recreational activities.

Finding & Keeping a Job CB Employment Employment-related support, training and assessments that

help you find and keep a job.

Improved Relationships CB Relationships This support will help you develop positive behaviours and

interact with others.

Improved Health &

Wellbeing CB Health and Wellbeing

Including exercise or diet advice to manage the impact of your

disability.

Improved Learning CB Lifelong Learning Examples include training, advice and help for you to move

from school to further education.

Improved Life Choices CB Choice and Control Plan management to help you manage your plan, funding and

paying for services.

Improved Daily Living CB Daily Activity Assessment, training or therapy to help increase your skills,

independence and community participation.


Capital Building Supports

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Capital supports: can only be used for a specific

purpose

• Assistive technology – includes equipment items for

mobility, personal care, communication and

recreational inclusion (e.g. wheelchairs)

• Home modifications (e.g. rail in the bathroom).

These categories are NOT flexible with each other and

must be used for support within the category funding is

allocated to, or used for support specified within each

category.

Capital support

Assistive Technology

(Support Category

2.05)

Home (Support Category

2.06)

Capital Building Supports

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IN YOUR PLAN:IN THE MYPLACE

PORTAL:DESCRIPTION:

Assistive Technology Assistive Technology

Includes equipment items for mobility, personal

care, communication and recreational inclusion

such as wheelchairs or vehicle modifications.

Home Modifications Home Modifications

Home modifications such as installation of a hand

rail in a bathroom, or Specialist Disability

Accommodation for participants

How are my funds managed

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There are three different ways to manage you plan:

Self - management - The NDIA will pay you so you can pay your

providers directly.

Plan - Management - The NDIA will provide funding in your plan to

pay for a Plan Manager who pays your providers for you.

NDIA – Managed - The NDIA will pay your providers on your behalf.

If your funding is managed by the NDIA or a Plan Manager, you should

check the myplace portal and your funding to make sure your budgets

are on track.

How are my funds managed

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Self-Managed

• NDIA pays the participant

• You can choose both registered and non registered providers

• Record keeping responsibilities

• Payment requests

• You can pay whatever you feel is reasonable

Plan Managed

• NDIA pays through the plan manager

• You can choose both registered and non registered providers

• Must adhere to NDIS price guide

• Service Bookings

NDIA Managed

• NDIA pays provider

• You can choose only NDIS registered providers

• Must adhere to NDIS price guide

• Service bookings

How are my funds managed?

Self managed “I will

pay my providers”

Agency managed

“The NDIA will pay my

providers directly”

Plan managed “A

plan manager will pay

my provider”

There are three different ways to manage you plan:

Questions?

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Plan

Implementation

Putting my plan into action

Putting my plan into action - Topics

• What Can I buy with my NDIS funding

• Pathway to setting up supports

• Engaging with service providers

• Service agreements

• Service Bookings

• Bank details

• Accessing the Participant Portal – myPlace

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Consider the following when deciding what to buy with

your NDIS funding:

• Will the support or service achieve your NDIS plan goals?

• Is the support or service reasonably priced?

• Can you afford the support or service in your approved NDIS budget?

• Will the support or service help you to improve how you connect with

your local community and the relationships you have?

• Is the support or service something that should be funded by other

government services?

• Will the support or service help you to participate in activities to help you

to find a job?

• Is it safe?


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Pricing

• The NDIA currently sets the maximum prices that NDIS registered

providers can charge for their services as outlined in the in the NDIS

Price Guide/Support Catagory.

https://www.ndis.gov.au/providers/price-guides-and-information

• NDIS registered providers can charge less than the listed price but

cannot charge more than the maximum price.

• For funds managed through the NDIA or a Plan Manager, providers

cannot exceed the NDIS price guide.

• You can negotiate the price you will pay for a service with your

provider and it should be agreed and recorded in your service

agreement.

• If you self-manage your NDIS funds, you can negotiate the cost of the

agreed service with your providers.


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Who Can I buy services from?

You have choice and control about what supports and services you

need to achieve your goals, where and when they are provided and by

whom.

What is a service provider?

• A service provider is a person, business or organisation that delivers

funded services.

• Providers that are registered are called ‘NDIS registered providers’ and

meet government quality and safety standards.

• If your NDIS funding is NDIA-managed you can only use NDIS registered

providers to deliver your services.

• Participants whose NDIS funds are self-managed or managed by a Plan

Manager can use NDIS registered providers and non-registered

providers.


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Pathway to setting up supports

Step 1: Connect to a

provider

Step 2: Negotiate

support with the provider

Step 3: Service

agreement is made with

the provider

Step 4: Service

booking is placed by you or the provider

Step 5: Supports are

delivered

When connecting to providers, remember:

• You can choose the provider

• You can negotiate prices.

• Include everything in the service agreement e.g. if you negotiated a price under the maximum price or benchmark.

• Service bookings go in after service agreements have been signed.

• Shop around until you find the support that suits you.


Engaging with Service Providers


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Engaging with Service Providers

To find NDIS registered providers you can search the Provider Finder on the

myplace portal, or ask your ECEI Coordinator or LAC who can help.

Your NDIS plan might include a Support Coordinator to help you to find

services that will help you achieve your goals.

• When considering a service provider, talk to them about your goals and

discuss how they can help you work towards them.

Here are some questions you may ask:

• Are you an NDIS registered provider?

• How will you help me achieve my goals?

• How much does your service cost?

• Can I choose which staff will work with me?


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Service Agreements

A participant who chooses to engage someone to provide supports under

an NDIS plan will generally enter into a service agreement with the

provider.

This will help ensure that the participant and provider have an agreed set of

expectations of what supports will be delivered and how they will be

delivered.

Providers are required to provide their services in line with this agreement.


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Service Agreements

A Service Agreement should specify the outcomes to be

achieved for the participant. It should also set out each

party’s responsibilities and obligations and how to

resolve any problems that may arise. The service

agreement should be documented and be in place

before the services commence.

Developing a Service Agreement is a collaborative

process between the participant, any other nominated

person (such as a participant’s family member or friend)

and the provider.


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Service Agreements – What to include

• The supports that will be provided

• The cost of those supports

• How, when and where the participant requires the supports to be

delivered

• How long the participant requires the supports to be provided

• When and how the Service Agreement will be reviewed

• How the participant and provider will deal with any problems or

questions that may arise

• What the participant’s responsibilities are under the Service

Agreement — for example, how much notice the participant must

give you if they cannot attend an appointment


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Service Bookings

Service bookings are used to set aside funding for an NDIS registered

provider for a support or service they will deliver.

• If your funds are self-managed – You don’t need to use service

bookings.

• If your funds are plan-managed – Your Plan Manager will make a

service booking on the myplace portal.

• If your funds are NDIA-managed – You will need to give your NDIS

registered service providers your NDIS number so they can claim

payment through the myplace portal.


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Service Bookings

• Service bookings lock specific supports to a specific provider within a

specified time frame.

• You can choose how long a service booking is for. It is your choice.

• Service bookings need to reflect what was agreed to in writing in the

service agreement.

• Service booking are made online.

Service bookings can be entered by you or the provider via the My Place

portal

Bank Details

• We recommend having a separate bank account for NDIA payments.

• You can open an account in your child’s name in most banks.

• Bank Account Details will need to be entered under the payee

nominee

• NDIS payments do not need to be declared as income or to the ATO.


Methods to Update Bank Details

Through MyPlaceParticipant Portal

By Phone to your Planner or LAC

Submitting a Bank Details

Form

Instant

Up to 3

Days

Up to 3

Days


Putting my plan into actionAccessing the Participant Portal - myplace

What is myplace?

The NDIS participant portal is called myplace. It is a secure website portal on

the Australian Government’s myGov website where you or a person you trust (a

nominee or child representative) can access your NDIS information.

What can I do on the myplace portal?

• See your current plan and previous plans.

• Check your contact details.

• See messages from the NDIS.

• Create and view payment requests.

• Create and manage service bookings.

• Upload documents, including assessments or service agreements.

• Share your plan, or parts of your plan, with your service providers.

• Find service providers.

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First, you will need to have a myGov account

• https://www.youtube.com/watch?v=JWxhoE9QQ_8

myGov is an easy way to access all your government services on the

internet

You can call the myGov Helpdesk on

13 23 07, select Option 1.

Available:

Monday – Friday 7:00am - 10:00pm

Saturday & Sunday 10:00am -

5:00pm, in local timezones

Accessing the Participant Portal - myplace


https://www.youtube.com/watch?v=JWxhoE9QQ_8

tel:132307


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https://www.youtube.com/watch?v=LWg-Cw-DuVU

https://www.youtube.com/watch?v=LWg-Cw-DuVU

myplace homepage


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FunctionTile Name

If you are self managing all or part of your NDIS plan, this is where you

can create, view and manage your payment requests (claims)

Payment Request

Once you have an approved NDIS plan this is where you can view the

details of your plan

My Plan

View and edit your contact details, bank account details and consent to

share your plan with providers here

Contact details

Once you have an approved NDIS plan this is where you can create,

view and manage your Service Bookings with registered service

providers. (not applicable if you self-manage)

My Service Booking

Use the provider finder to find registered NDIS service providers near

you

Provider Finder

Instant messaging with your providers. (check with your providers to

make sure this function is available fort you)

My Messages

Upload supporting documents to the NDIA hereDocument upload

View your myGov mailboxMyGov inbox

Questions?

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Plan Implementation

Documents

Transcript of Plan Implementation