PHARMACY TECHNICIAN TRAINING PROGRAMS · 1/31/2020 · 6. Training programs that are reviewed as...

WASHINGTON STATE BOARD OF PHARMACYReview Form

PHARMACY TECHNICIAN TRAINING PROGRAMS

Type of approval: New Program [>3 Re-approval/Renewal: iI Date program expired:

Program Type: On-the-Job (OJT): || Formal/Academic: || Online: ||

Facility/ Institution name: Whitestone Pharmacy Credential # (if applicable):

Location Address: 316 S Whitcomb Tonasket, WA 98855

Mailing Address (if different:

Name of Program Director : Michael Steinman Phone Number: 509-486-9120

[email protected] Address for Director:

Corporate/institution Contact Information:

Staff Recommendation: Approved

Requirements for all program types:

Multicultural health awareness and education effective July 1^2008-NewrequirementRCW43.70.615

1. The training program must adequately prepare the trainee to

pass an approved national pharmacy technician certificationexamination, such that the trainee successfully passes prior to

license application.

2. Prior to starting an OJT training program in Washington, thetrainee is required to show proof of high school graduation or a

high school equivalency certificate, such as a GED.

3. Minimum of 8 hours of instruction is designated for review ofrelevant Washington state pharmacy law. This must includeaccess to and use of the WA Pharmacy Commission's website to

obtain the most current information. This is in addition to a

review of all other applicable state and federal laws.

4. Trainee is registered with the Pharmacy Commission as apharmacy assistant py/or to starting an OJT program or an

externship through an academic program in Washington state.

5. Director of the program is a registered pharmacist. For WA

YES

x

x

x

x

x

NO

See page 5 of this form forcomplete info.

WAC 246-901-060 states proofof passing an NCCA-accredited

national certification exam is

required for licensure

(effective 1/1/09).

Out-of-state applicants must

submits completed'Verification of Law' form that

is signed off by a pharmacistwho is licensed in WA (butdoes not hav.e to reside here

& can have licenses in more

than one state).

This does not apply to traineeswho are in or have completed

out-of-state technician

training programs that are notphysically located in WA.

Program directors of WA state

state-the director must also be a licensed preceptor. WAC246-

901-050 states that the "director shall be a pharmacist."

Pharmacists directing or supervising the training of pharmacytechnicians must meet the same requirements as those of

pharmacy intern preceptors. The program direction or delegates

must sign off on an applicant's application verifying successfulcompletion of the program.

6. Specify the names/ license numbers, and training experience of

the Director and all program instructors. Describe training

responsibilities and functions

7. Length of the program is 12 months or less for whatever is

sufficient to meet the requirements in hours and/or credits foreither OJT or academic programs. Note that there are 3 types ofprograms that are recognized: (1) OJT programs at licensedpharmacies; (2) academic programs; & (3) online programs, NOTE:Anyone who works in a pharmacy in WA must be licensed in WA.Trainees are licensed as pharmacy assistants and can only work as

technicians

8. The training and resource materials are current, relevant and

are listed by title and publication date/ with a description of howthey will be used.

9. The minimum passing score for a final exam other than the

PTCE or ExCPT is 75%. However, an option is to use proof ofpassing an NCCA-accredited national technician exam as your

program's final examination.

10. The Pharmacy Commission must be notified in writing or email

prior to any significant changes to the program/ including changein the Director, course content/ and time frames.

11. All student-specific records must either be retained on-site

and kept for a minimum of 2 years, as well as be made availablewithin 72 hours upon request.

Additional requirements for OTJ programs:

1. The program consists of 520 total hours of supervised work

experience which includes: didactic instruction and 12 hours ofindividualized instruction provided when the trainer is not working"on-line'. All work experience within this time frame must be

supervised by pharmacists and be part of the training programrequirements.

2. The program must also include training on job functions thatare unique to a particular practice setting (eg, preparing parenteralproducts; extemporaneous compounding; providing long term

care services; etc.). These job functions must be documented on

the ancillary utilization plans submitted for review.

x

x

x

x

x

X

Yes

x

x

No

programs must also be

licensed as preceptors. [WAC

246-858]

The Board must be notifiedimmediately of any changes inprogram director or delegates

and must have an updated list

at all times.

Eg, 520 hours for OJTprograms to include didactictraining & supervised workexperience training at thepharmacy. 30 credits for

academic, vocational,

technical, online/ and similar

types of programs.

The passing scores for thePTCEand ExCPT are eachcalculated in different waysand not by percentage.

Changes in director and/or

other training personnel donot require resubmission of

the entire program for

approval.

These records must be readily

retrievable.

The requirement for 12 hoursof individualized instruction isspecific for pharmacieslicensed in WA.

Ancillary personnel utilizationplans are required of all

pharmacies licensed in WA.

[RCWs -18.54.011,18.64A; &

WACs - 246-863, -869, -901].

http://www.doh.wa.gov/hsqa

/Professions/Pharmacv/defaul

3. The utilization plans for ancillary personnel are included/namely, pharmacy assistants and technicians. [See the web

document on 'Developing a Pharmacy Technician Training

Program' for resources.]

x

t.htm

These plans must describe themanner in which ancillary

personnel will be utilized. Thisrequirement only applies topharmacies licensed in WA.

Additional requirements for academic programs:

1. The academic program consists of a minimum of 2 quarters

equal to 30 quarter credits (or equivalent in semester hours) andincludes a mandatory externship of a minimum of 160 hours.

2. The vocational program consists of a minimum of 800 hours of

instruction and includes a mandatory externship of a minimum of160 hours.

3. A comprehensive training manual is provided and includes the

following: list of faculty (names, licenses, training experience/ &program responsibilities); institutional policies & procedures;description of the Advisory Committee functions & list ofmembers; complete curriculum description & goals; training and

testing methods; description of facilities (eg, drug preparationlabs, computer labs/ etc.) & equipment used; description of the

quality assurance program; and anything else relevant to theprogram and its administration and operations.

4. The externship is described by practice site and number of

hours spent at each site, as well as description of tasks/

expectations and required outcomes. Students in externships are

evaluated by their externship site supervisor and their academicprogram instructor (based on a midterm and final clinicalevaluation form, as well as the student's work reports, attendance

and performance). Students evaluate their externship experience

and include a self-evaluation of each experience. The program's

policy and procedure for dealing with negative evaluations ofstudents and by students is included.

5. Program requirements and expectations are included with a

description of what constitutes misconduct and how it is handled.One example would be the criteria for expulsion from the

program.

6. If the vocational or academic institution is accredited by anaccreditation organization and/or licensed in a state, provide thisinformation.

Yes No

Additional requirements for online programs:

1. Online programs must meet the same requirements as

academic programs.

2. Program staff must be available to students on a 24-hour basis

daily/ with a policy & procedure in places for this.

Yes No

INCLUDE THE POLICY &PROCEDURE FOR THIS.

ADDITIONAL REQUIREMENTS

1. All programs are approved for a 5-year period and must be submitted for renewal before their

expiration date. Typically programs that are submitted for renewal do not have to be presented at

a board meeting for re-approval. However, if such a program is completely revamped/ a

determination will be made if formal board approval will be necessary/ at which time your program

would be notified.

2. For OJT programs offered through pharmacies that are licensed in Washington and for

academic/vocational programs based in Washington, the documented director (or delegates) of a

training program must sign the 'Director's Certification". The director may designate delegates who

can sign this section of the application on his or her behalf, but a letter must be submitted to the

board by the director of the program stating who these delegates are and the effective dates. Any

changes to this document must be submitted in writing. If either a director's or delegate s names

are not on record with the board/ this will cause delays in the processing of applications.

3. For pharmacies licensed in Washington, you must maintain an on-site file containing all

documentation related to your approved technician training program/ including your most current

approved ancillary utilization plans. This documentation will be requested as part of the inspection

process.

4. Anyone who works in a pharmacy in WA must be licensed in WA. Trainees must first be licensed as

pharmacy assistants and can only work astechnicians-in-trainingwhen they are being trained!

Trainees cannot /fill in/ as technicians 'as needed7. Their work experience must be part of the

approved training program. And/ since proof of passing one of the NCCA-accredited national

certification exams is a requirement for licensure, trainees should be preparing for an exam while

they're in training. The training program should be preparing them to take an exam. The national

exam should be taken sooner rather than later/ meaning that your trainee can t be a tech-in-training

indefinitely/ especially after they have completed the training program. At the latest/ trainees

should be ready to take a national exam when they have just completed a training program.

5. Always remember to access the Board of Pharmacy website for the most current pharmacy

technician or assistant applications/ as the applications are periodically updated. The same applies

for the most current information on Board of Pharmacy laws/ rules/ policies/ guidelines/ and the like.

6. Training programs that are reviewed as part of a specific applicant's application process will only be

approved for that applicant. Out-of-state training programs that are interested in obtaining board

approval must submit all the documentation requirements listed in the review form above.

/Vote; 'Formal' academic programs include the following settings: universities; community colleges; technical coSfeges;technical/community colleges; vocational/technica! schools. These are institutional-based programs, whereas OJTprograms are employer-based.

http://www.doh.wa.fiov/hsqa/Professions/Pharmacv/forms.htm - Pharmacist Preceptor Application

Packet and Experiential Training Manual.

NEW REQUIREMENT FOR ALL TRAINING PROGRAMS APPROVED in WASHINGTON

Cultural Competency Resources

The legislature finds that it shall be a priority for the state to develop the knowledge, attitudes/ and

practice skills of health professionals and those working with diverse populations to achieve a greater

understanding of the relationship between culture and health and gender and health. By July 1, 2008,each

program with a curriculum to train health professionals for employment in a profession credentialed by a

disciplining authority under chapter 18.130 RCW shall integrate into the curriculum instruction in

multicultural health as part of its basic education preparation curriculum.

The Washington State Department of Health (department) is pleased to announce a new resource to help

health care providers serving diverse populations of patients. A law passed in 2006 requiring all health care

providers licensed by the department to receive multicultural health awareness education and training. The

Cultural Competency in Health Services and Care-A Guide for Health Care Providers is a tool in that effort.

The law did not mandate anything more specific than this. There are no requirements for how the training

is conducted, what resources should be used/ and number of contact hours or credits. There are many

resources for this. A sampling of resources is listed on the review form.

This guide is intended to increase the knowledge/ understanding/ and skills of those who provide health

care in cross-cultural situations. The guide is available on our Web page. We hope it will broaden your

awareness of health disparities/ provide a better understanding of why cultural competency is important,

and illustrate some of the resources available to you. There are several online resources that offer

continuing education credits. There are also resources with important information and statistics on the

populations you serve.

^e3Silfct^kiftft[»^tad<

Pharmacy Quality AssuranceCommissionPO Box 47877Olympia, WA 98504-7863360.236-4700

Whitestone Pharmacy316SWhiteombTonasket,WA 98855TRNG.TG.61022062-PTECO

('

RECEIVED\" ..

, NOV 1 l>20t9

DOH/HSQA/OCS

Pharmacy TechnicianEducation and Training Program Approval Form

The complete program of study including resource materials, content of instruction, and detailed programadministration must accompany this application as well as a description of the criteria for admission orselection into the training program, and details on how the program will measure the student's proficiency.Application Type

RenewalCheck OneQ Association

Q CorporationD Federal Government Agency

[3 Limited Liability CompanyQ Limited Liability Partnership

D Limited Partnership[3 Municipality (City)D Municipality (County)D Non-profit Corporation

D Partnership

D Public Hospital DistrictQ Sole ProprietorD State Government Agency

a Tribal Government Agencyd Trust

1- Demographic InformationUBI#

604483488

Federal Tax ID (FEIN)#

84-2806426Legal Owner/Operator Name

NOCP LLCMailing Address

PO 00x711Crty

Tonasket

State

WA

Zip Code

98855

County

Okanogan

Phone (enter 10 digital

(509)486-9120

Cell (enter 10 digit #) Fax (enter 10 digit #)

(5091486-9099Legal Name of Institution or Emptoyer-based Program

Whitestone PharmacyPhysical Address

316 S Whitcomb AveCity

Tonasket

State

WA

Zip Code

98855

County

Okanooan

Facility Phone (enter 10 digit #)

(5091486-9120

Cell (enter 10 digit #) Fax (enter 10 digit #)

f 509) 486-9099Mailing Address

PO Box 711

CityTonasket

StateWA

'Zip Code98855

CountyOkanogan ^

Email address

[email protected]

Web Address

DOH 690-279 Moy 2014 Page 1 of 3

2- Type off ProgramPlease check which type of pharmacy technician education and training program or school

D Formal/Academlc Training B On-the-job Training at a licensed pharmacy [_] Vocational Tratning

Q Military Training Q Other, explain

3. Contact InformationName of Contact Person

Michael SteinmanTide

Pharmacist in Charge/Owner

Physical Address316SWhitcombAve

City

Tonasket

State

WA

Zip Code

98855

County

OkanoganEmail Address

[email protected]

Phone (enter 10 digit #)

(5091991-42604. Program Director InformationAttached addttjonal pages if the training program uses multiple directors.Name of Program Director

.Michael SteinmanTltie

Pharmacist in Charae/OwnerPharmacist Credential Number

PHOOM4137

Preceptor Certification Number

PH60090619Physical Address

316SWhitcombAveCity

_Tonasket

State

WA

Zip Code

98855

County

OkanoaanEmail Address

WhitestoneRxfitamall.com

Phone (enter 10 digit #)

{509)991-42605. Additional Pharmacies and Program Directors

List all pharmacies associated with this training program.Pharmacy Name and Address Pharmacy License # Proflram Director Pharmacist's License #

REC&IVED

NOV 1 li?ni!)

DOH/HSlQA/OCB

DOH 690-279 May 2014 Page 2 of 3

6. Signature

I certify that I have received, read, understood, and agree to comply with state laws and rules regulating educationand training programs. I also certify that the information herein submitted is true to the best of my knowledge andbelief.

imDlr

'<Y\\ cha-cA S^tAnywo^Print Namo

1/^/'fDate

PhA<m^+ i^dw^/O^nerPrint TWO

Additional Forms and Resources

Pharmacy Webpaae

Guidelines to Implementation

RECEIVED

NOV 1 ti ?(119

DOH/HSQA/OCS

DON 690-279 May 2014 Paga3of3

Pharmacy Technician Training Program

2019

Whitestone Pharmacy316SWhitcombAveTonasket, WA 98855

RECEIVED

NOV l ** ?nw

DOH/HSQA/OCS

Section 1: Director & Other InstructorsDirector:Michael Steinman WA Pharmacy License: PH00044137Pharmacist Preceptor# PH60090619Whitestone PharmacyTonasket.WA 98855(509)486-9120

Education:

University of Montana Skaggs School of Pharmacy, PharmD 2001

Experience Instructional and Professional:

Michael has worked in retail pharmacy since January 2001. He has worked in big chain stores

as well as in independent pharmacies. In 2009. while working at Rite Aid in Spokane he

obtained his preceptor license and trained interns and technicians. He began working in

independent pharmacies in 2014 and recently renewed his preceptor license so he can provide

needed training in our rural area.

Daily interaction and one-on-one patient and physician instruction on all aspects of drug use;

ranging from proper use. dosage, interactions, and storage to clinical phamnacologyand

toxicologyas well as therapeutics.

Patients and physicians are from Orovilte, Tonasket and surrounding areas including, but not

limited to Omak, Chesaw, Loomis. Havillah, and rural North Okanogan County.

RECEIVED

NOV i ^ ?ni?

DOH/HSQA/OCS

Section II: Facility

Whitestone Pharmacy Class A Pharmacy316 S Whitcomb Ave Pharmacy License # PHAR.CF.61006869Tonasket, WA 98855(509)486-9120

Rural community pharmacy serving Tonasket and surrounding areas, including, but not limited toChesaw, Oroville. Loomis, Havillah. and rural North Okanogan County.

Employees include: Pharmacists, Pharmacy Assistants

Pharmacy provides services for traditional pharmacy customers, over the counter selection, adultfamily homes and compliance packaging.

Ongoing interaction with other health care providers to maintain excellent patient care to includedisease state management, medication compliance, and medications therapy management.

RECEIVED

NOV t li 7(11!)

DOH/HSQA/OCS

RECEIVEDSection III: Reference Material ^gy ^ ^

Text to be used for reading assignments: DOH/HSQA/OCS

Beale, Elaine. Math Calculations for Pharmacy Technicians. 3U1 edition. SlLouis, MO: Etsevier,2019.

Beardsley R, Kimberlin C, Tindall W. Communication Skills in Pharmacy Practice. 6ul edition.Philadelphia. PA: Lippincott Williams & Wilkins. 2012.

dark, Kelly. Achieving Cultural Competency and its Role in Pharmacy. Retrieved fromhttps://www.scrx.org/assets/joumalce/culturalcompetencynoanswersnocomments.pdf

Danielson, Jennifer. Pharmapokxiv Essentials. StPauI, MN: Paradigm Publishing, 2011.

Davis, Karen. Pharmacy Management Software for Pharmacy Technicians. 21U1 edition. St.Louis,MO: Mosby tnc an affiliate of Elsevier, 2012.

Davis. Karen & Guerra. Anthony. Mosbv's Pharmacy Technician Principles and Practice. 5uledition. St.Louis. MO: Elsevier, Inc., 2019.

Liles, Janet McGregorand Newby,CyntNa. Medical Insurance for Pharmacy Technicians. NewYork. NY: McGraw Hill Higher Education, 2010.

Strandberg, Kenneth. Essentials of Law and Ethics for Pharmacy Technioians^.fidiliQrL BocaRaton, FL CRC Press Taylor & Francis group, 2012.

Washington State Department of Health. (2014). KNOW: HIV Prevention Education. Retrievedfromhttps://Www.doh.wa.gov/portals/1/Documents/Pubs/410-007-KNOWCurricutum.pdf

Resource Materials:

Drugs.com: Prescription drug information, Interactions & side effects (2019). www.drugs.com

Epocrates: Medical Reference App (2019). www.epocrates.com

Federal Regulations and Codified Controlled Substance Act- Title 21 CFR. Part 1300-1399.http://www.d8adjvers(on.usdoj,gQv/21cfr/cfr/index.html.

Gilleo, Robbyn. PTCB Exam Prep Review Book. 2019-2020 edition. Ascenda Test Prep, 2018.

Hasten P, Jom J. Top 100 Drug fnteraction. the 2008 edition. Freeland, WA: H&H Publications,2008

Jellin JM, Bate F, Hitchens K, et al. Natural Medicines Comprehensive Database 3rd edition.Stockton CA: Therapeutic Research Facility, 2000.

Mackowiak, Elaine. Essentials of NonprescriDtion Medications and DevicesGumee, IL: Pharmaceutical Press, 2010.

Marderosian AD, Beutler JA. ed. Review of Natural Products, St Louis, MO: Walters KtowerHealth, 2011.

McGraw, Deven, Cabral-Daniels, Rene S & Washington, Vindell. July 2017. An Individual'sRight to Access and Obtain Their Health Information Under HIPAA. Refrieved fromhttDS://www.medscaDe.ora/viewarticle/876110?src=acdmaart ocr-hhs 876110

Merck Manual Professional Version (2019).httDs://www.merckmanuaIs.com/Drofesstona[?utm source=ABC&utm medium=GNPU&utm campaian=ABCGNPU

National Center for Cultural Competence (2019). https://nccc.georgetown.edu/irKlex.php

Pharmacy Technician Certification Board: http://www.ptcb.org

State of Washington Statues. Rules, and Regulations Governing Practice of Pharmacy. 2010:httDi/A/vww.doh.wa.QQv/J.lc&DsesPei'mitsarKlCertificates/PoQfessionsNewReneworUDdate/Pharmacv/Laws.asox

The Washington State Board of Pharmacy and the National Association of Boards of Pharmacy,quarteriy newsletter;http://www.doh.wa.gov/LicensesPermitsandCertificates/ProfessionsNewReneworUpdate/Pharmacy/Newsletter.aspx

Online Trainings:

BIoodbome Pathogens in Pharmacy. 2019. Good Neighbor Pharmacy University;gnpuleamercommunity.com

H1PAA Training for Pharmacy. 2019. Good Neighbor Pharmacy University;gnpu.leamercommunity.com

HIV/AIDS Prevention and Education Course (2019).httDS://www.hivcertification.com/couree/hiv-aids-4-units

Medicare C & D Fraud. Waste. Abuse and Comptiance Training. 2019. Good NeighborPharmacy University; gnpuleamercommunity.com

OSHA- HazCom and SDS Standards: The_GHS Changes. 2019. Good Neighbor PharmacyUnviersity; gnpuleamercommnity.com

Periodicals: RECEIVEDPharmacists Letter. Stockton, CA, month"—"1""'"' NOV 1^7019

DOH/HSQA/OCS

Section IV: Instruction and Program Administration

1. Program Administration1. Type: On the job training2. Number of Candidates to be trained: 2 and not more than 8 during a 1 year period.

1. Each candidate must submit proof of high school graduation or GED2. Each candidate must complete a background check3. Each candidate must obtain a Pharmacy Assistant license prior to being accepted

into the program.3. Time to complete program: maximum of 12 months4. Format of training

1. Reading assignments2. Discussion with Pharmacist - at least 15hours outside of pharmacy setting which

is devoted to program instruction3. Supervised experience and application4. Evaluation

5. Evaluation1. Following completion of each topic an oral, written, and/or practical examination

will be administered by the instructor2. PtTarmacy technician function checklists from the Pharmacy Certified Technician

Training Manual can be used for examination on topics covered in that manual.3. Instructor will document successful completion of examination4. At the completion of the training Pharmacy Certified Technician board exam will be

taken1. A trainee must receive a passing score of at least 75% on all exams including

the board exam.5. Evaluation records will be retained at the store fora minimumofZ years for eachtrainee.

6. Any significant changes in the program including but not limited to a change indirector, course content, time frames or admission requirements will be reported to thePharmacy Commission prior to the change.

RECEIVED

NOV I 'I 7DN

DOH/HSQA/OCS

Section V: Course Outline

A. Introduction to Pharmacy Practice

1.HIPAA Training

2. HIWAIDS Training

3. Orientation to general store duties

4. Orientation to pharmacy practice

5. Orientation to pharmacy technician duties,licensing requirements (national & state), licenserenewal, ad completion of training program

6. Duties in a small community pharmacy

7. Duties in an institutional pharmacy

8. Pharmacy Law

9, Introduction to Computer Systems

10. Over the Counter Drugs

11. Nursing Home and other long term care facilities

12. Cultural Competency in Health Services & Care

hlours

1

^

15

20

20

10

5

20

30

15

5

5

150

B. Pharmacy Terminology and BasicPharmaceutics

1. Pharmaceutical compounding, including theory ofbasic sterile and non-sterile compounding

2. Terminology, symbols, abbreviations, andcomputer applications

3. Weights, measures, and calculations

4. Routes of administration and dosage forms

5. Prescription and patient medications recordcomponents

6. Automation; including basic routine, maintenance,monitoring inventory, filling machine, benefits ofautomation, and safety aspects

7. Compliance packaging, including reasons for use,law, labeling, and different types

10

20

20

10

10

5 RECEIVED

NOV !'» ?ni95

DOH/HSQA/OCS

80

C. Introduction to Pharmacology

1. Introduction to drug action

2. Peripheral nervous system

3. Nervous system disorders

4. Psychiatric disorders

5. Pain and inflammation

6. Cardiac function

7. Blood disorders

8. Gastrointestinal tract function

9. Nutritional deficiencies

10. Renal System

11 .Endocrine disorders

12. Respiratory function

13. Cancer

14. Infectious disease

15. HIV/AIDS

16. Musculoskeletal System

4

4

4

44

4

4

4

44444

44

4

64

D. Specific Task Training

1. Receiving, stocking, ordering merchandise

2. Inventory of merchandise

3. Special class drugs

4. Processing drug order

5. Telephone Procedure and Communication

2010105

15

60

Individual DiscussionSupervised On the Job experience

15160

Total Hours 529

RECEIVED

NOV I (» 7019

DOH/HSQA/OCS

Section VI: Completion Record

Section

Pharmacy Practice

1.HIPPA Training

2. HIV/AIDS Training

3. Orientation to general store duties

4. Orientation to pharmacy practice

5, Orientation to pharmacy technician duties,licensing requirements (national & state),license renewal, and completion of trainingprogram

6. Duties in small community pharmacy

7. Duties in institutional pharmacy

8. Pharmacy Law

9. Introduction to computer systems

10, Over the counter drugs

11. Nursing home and other long term carefacilities

12. Cultural Competency in Health Services& Care

Pharmacy Terminology and BasicPhamnaceutics

1, Pharmaceutical compounding, includingtheory of basic sterile and nonsterilecompounding

2. Terminology, symbols abbreviations, andcomputer applications

3. Weights, measures, and calculations

4. Routes of administration and dosageforms

5. Prescription and patient medicationsrecord components

6. Automation; including basic routine,maintenance, monitoring inventory, fillingmachine, benefits of automation, and safetyaspects

Number of Hours

150

1

4

15

20

20

10

5

20

30

15

5

5

80

10

20

20

10

10

5

Date of Completion

1 ^ ^y

DOH/HSQA/OCS

7. Compliance packaging, including reasons foruse. law, labeling, and different types

Section

Introduction to Pharmacology

1. Introduction to drug action

2. Peripheral nervous system

3. Nervous system disorders

4. Psychiatric disorders

5. Pain and inflammation

6. Cardiac function

7. Blood disorders

8. Gastrointestinal tract function

9. Nutritional deficiencies

10. Herbal and homeopathic

11. Endocrine disorders

12. Respiratory function

13. Cancer

14. Infectious Disease

15. HIV/AIDS

16. Poisonings

Specific Task Training

1. Receiving, stocking, orderingmerchandise

2. Inventory of merchandise

3. Special class drugs

4. Processing drug order

5. Telephone Procedure and Communication

Individual Discussion

Supervised On the Job Experience

5

Number ofHours

64

4

4

4

4

4

4

4

4

4

4

4

4

4

4

4

4

60

20

10

10

5

15

15

160

Date of Completion

RECEIVED

NOV 1 'I 7D19

DOH/HSQA/OCS

Pharmacy Assistant Utilization PlanWhitestone Pharmacy

I. Maintains assigned work areas and equipment in a clean and orderty condition.

2. Files completed prescriptions alpbabetically on the shclffor patient pick up3. Hands out refills when specifically requested todo so by a phamiacist where no counseling is

deemed necessary*

4, Files and retrieves various pharmacy records as required

5. Places.reccived. unpacks and stores drug orders

6. Handles incoming and outgoing nonprofessional phone calls regarding the following:

6.1. Inquiries concerning price infonnation

6.2. Inquiries from patients asking how many refills are remaining.

6.3. Inquiries from patients asking if one or more oflheir prescriptions are refillable

6.4. Calls placed to a physician's office requesting refill authorization:

a) Refill requests shall be made stating the patienfs name. medication strength, number of

doses an date of prior refills

b) Any additional inquires by (he office concerning the prescription must be referred to the

pharmacist.

6.5. Calls received from a physician's office authorizing refills providing there are no

changes in the prescription.

6.6. Calls (rom patients requesting refills using their prescription number

6.7. Inquiries regarding business hours and delivery services.

6.8. Inquiries dealing with ordering of drugs and supplies from wholesalers and

distributors.

6.9. Inquiries regarding the availability of goods and services. These inquiries might

require transferring the call to another person.

7. Handles the jfront counter and operates the cash register

8. Counts and/or pours from stock bottles for individual prescriptions. This function is performed

under the direct supervision of a licensed Pharmacist and the accuracy of the prescription contents

is checked and initialed by a licensed Phannacist9. May generate labels for refill prescriptions only If there are no changes in the prescription being

refilled.

RECEIVED

NOV 1 ^ ?fHB

DOH/HSQA/OCS

RECEIVED

Phannacy Technician Utilization Plan NOV 1 '* 70W

WhitestonePhamiacy DOHWSQA/OCS

1. Places, received, unpacks and stores drug orders.

2. Files and retrieves various pharmacy records as required

3. Files completed prescriptions alphabetically on the shelf for patient pickup.'

4. Hands out refills when specifically requested todo so by a pharmacist where no counseling is

deemed necessary.

5. Maintains assigned work areas and equipment in a clean and orderly condition.

6. Handles non-professionat phone call to and from the following:

6.1. Inquiries concerning price mfonnation

6.2. Patients requesting refill of a prescription by number

6.3. Calls to physician's oflRce requesting refill authorization.

a) Refill requests shall be made stating the patient's name, medication and strength, number of

doses and date of prior refills.

b) Any additional inquiries by the office concerning the prescription must be referred to the

pharmacist.

6.4. Calls from physician's office authoriaang refills, assuming no changes in th®

prescription,

6.5* Calls conwming price information.

6.6. Calls regarding business hours and delivery services.

6.7. Calls regarding the availability of goods and services- depending on the nature of the

inquiry- these might require transferring the call to the pharmacist.

6.8. Inquiries from patients asking if their prescriptions are rcfillable or the remaining

number of refills, etc.

6.9. Calls dealing with the ordering of drugs and supplies from wholesalers and

distributors.

6.10. Operates cash register and related front counter tasks.

6.11, Enters prescription data in to the computer and monitors label printing.

6.12. Reconstitute restoration of original form of medication previously altered for

ppeservation and storage by addition of a specific quantity of distilled water or

provided diluents requiring no calculation. In 100% of the cases, the accuracy of the

technician is checked and the work initialed by a licensed Pharmacist.

6.13. Performs tasks under licensed Pharmacist's supervision such as obtaining individual

prepackaged and labeled medication for prescriptions, obtains stock bottles for

prescription filling.6.14. Pulls, counts, and pours from the stock bottles for individual prescriptions. This

function is performed under the direct supervision of a licensed Pharmacist and the

accuracy of the prescription contents is checked and initialed by the licensed

Pharmacist

6.15. Calls to and from the physician's office dealing with the profile informaiion where

no interpretation is necessary (for example, quantity, date last filled and price, etc.).

Whitestone Pharmacy's

Pharmacy Technician Training Manual

A. Introduction to Pharmacy Practice

1. HIPAA Training

a. GNP University (HIPAA training for pharmacy)

b. An Individual's Right to Access and Obtain Their Health Information

Under HIPAA

2. HIV AIDS training

a. 4 hour HIV/AIDS training online resulting in certificate

b. KNOW HIV Prevention training topics I, II, V, VI

3. Introduction to general store duties.

a. Compliance Bundle in GNP University (FWA, OSHA, Bloodbome

Pathogens)

b. 15 hours general orientation to Whltestone Pharmacy via on the job

orientation for 2 days.

c. Reading assignments: policies/procedures manual. Highlighting the

following pollcies/procedures. Pharmacology essentials page 386

4. Orientation to Pharmacy practice

a. 20 hours total including reading assignments

b. Reading Assignments

I. Pharmacy Technician Principles & Practice pages 2-16

II. Quiz

5. Orientation to Pharmacy Technician duties


b. Reading assignments


II. WA State law license requirements -

https://www.doh.wa.gov/LicensesPermitsandCertificates/ProfessionsNew

RencworUpdate/PharmacyTeclmician/LicenseRequirements

III. Quiz

6. Duties m a small community pharmacy




II. Pharmacy Technician Principles & Practice pages 351-356

III. Quiz

7. Duties in an Institutional Pharmacy




II. Pharmacy Technician Principles & Practice pages 220-228

III. Pharmacy Technician Principles & Practice pages 357-361

IV. Quiz

8. Pharmacy Law




II. WA State Pharmacy Law

V. Quiz

9. Introduction to Computer Systems



I. Medical Insurance for Pharmacy Technician

II. Computer system training video

Whitestone PharmacyTechnician Training Program Application

Personal InformationName: DOB

Address: Phone

Address: Email:

Professional Information

A HIGH SCHOOL DIPLOMA AND AN ACTIVE WA PHARMACY ASSISTANTLICENSE ARE REQUIRED TO PARTICIPATE IN THIS PROGRAM

Graduated?

Graduated?

Graduated?

Graduated?

I understand that this program can be completed in no less than 14 weeks and cantake no longer than 1 year to complete. I understand that I must pass the Pharmacy

Technician National Certification Exam to obtain my Pharmacy TechnicianLicense after I have completed this program.

Signed:Date:

Pharmacy AssistantLicense

High School

College

College

Trade School

Name/Address

Name/Address

Name/Address

Name/Address

Expin

Dates:

Dates:

Dates:

Dates:

PrintedName:

PHARMACY TECHNICIAN TRAINING PROGRAMS · 1/31/2020 · 6. Training programs that are reviewed as...

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