EBAY SECRETS: : ~ .. .

How Your BusinessCan Prosper in theGREENRevolution

- Pg.16

GreenBusinesses:

-Pg.24

•us: erna I a~

When Times Get Tough, Expand intoInternational Markets. - Pg. 36

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Using Cutting-Edgeechnology to Bust Out

From The Com etitionHome-Based Entrepreneur Uses Web-BasedSoftware as a Force Multi lier

l1dd Wheeler, owner of ConciergeResource and Ho pital Con ierge ofAmerica (www.conciergeresource.com).

believes that top-level ervice is hard to find bural 0 essential to the well-being and productiv-ity of today's corporate America. In fact, he'sdedicated a lifetime to communicating thismessage and ha built a uccessful home-basedbu ines around this devotion to excellence andcare. His company recognize that in today'highly competitive business environment, com-panies are demanding top performance of theiremployee in order to further the bottom line.However, rudies have shown that the mo tucces ful companies under tand that this dedi-cation goes both way . Companies who active-ly take care of their employees reap the benefitsthrough increased ale and productivity, tron-ger employee retention, and a more loyal andproactive team that goes the proverbial "extramile" with their customers-that elusive intan-

By Home Business Magazine

gible that often eparares the winners Iliiii~llilii~~~II~from the loser in the busine world.Wheeler' bu ines began a a • • • .

home-based busine . Knowing thathe would face a tough competitive landscape,and would ofren be going up again t the"big guys" when pitching for new account ,Wheeler decided to u e technology as hi forcemultiplier-to level the play field. He chosea Web-delivered software application, calledStreetSmart by InfoStreet (www.info treet.com), to keep on top of the myriad of clients,services, and project that oon began to rollin. This technology gave him the added bonusof being able to access his entire "desktop"in real-time from any location-particularlyhandy for those urgent 2:00 am requests thatinvariably crop up. Thi al 0 allowed him to"be in multiple places at the same time"-hecould be spending face-time with one clientbut till have full access to his office tool from

hi laptop-allowing him to more effectivelyservice the growing demand of his clients.By making the founding decision to u e

technology to give him elf a leg-up againstthe competition, Todd Wheeler's busi-ness quickly outgrew hi home and nowinclude lO-full time employees across threetrue brick and mortar offices. However,to en ure his continued success Wheelerstill log dozen of hour connecting fromhome after hour and on weekend -andallows hi employee to do likewise in orderto efficiently handle the more than 30,000reque t they receive each year. By build-ing hi own bu iness on the principal heencourage in hi clients his bu iness haseen 3D-percent growth each year. I:l:lm