Toolkit part 4 - A3 Posters: how to work with scenarios; filtering ideas; value chain; personas
personas and scenarios
description
Transcript of personas and scenarios
Personas and Scenarios
Of an
Air powered Scooter
Grace Kim
Personas and Scenarios
Of an
Air powered Scooter
Grace Kim
John Brown
Nationality: Australian
Age group: 26-39
Occupation: Teacher/writer
Address: Brunswick
Music: folk, alternative, meditation music
Accessories: Green bag, clothes from Savers, packed or-ganic salad, Keep Cup,9 year old Nokia mobile.
Enjoys: To tell people how good he is being to the environ-ment, doing things to feel like he is contributing - such as volunteering at community gardens on weekends, go to see live bands at the local pub and have chats over cof-fee and wine with friends.
Transport: mostly rides his bicycle around, sometimes catches the tram or bus (usually in bad weather).
Green, Natural, Organic, Enviro Bags, Alternative,
John makes sure his lights are turned off, his power points unplugged and times his showers to a maximum of 2 minutes. He buys all of the ‘eco friendly’ products such as the Keep
Cup and green bags and makes sure his produce is organic. He likes to talk about how he saves the environment and refuses to buy a car because of their environmental impact but fi nds it hard to get around riding his bike everywhere or catching the tram. By having an eco friendly scooter, John is able to get around with his organic produce in the luggage
compartment and know that he isn’t emitting CO2 gases into the air.
the greenie
riding style: normal - tries to get the most energy and time effi ency.
vege marketveg
Start: John House
Time/day: 11 am Saturday
Destination: Queen Victoria Market
Distance: 4.5 km
Road conditions: the trip to the Queen Victoria Market is straight forward, with only a few turns. Because its a Saturday evening, the traffi c isn’t too bad, even when he gets into the city.
Reason for riding scooter: the main reason John rides this scooter is because doesn’t harm the environment. It’s quicker than catching public transport and he can carry his groceries in the luggage compartment as well as being able to go for a coffee in the way home without having worry about holding his groceries.
Mindy Li
Nationality: Chinese
Age group: 21-25
Occupation: Accountant
Address: Southbank
Music: pop, ballads, techno,
Accessories: Handbag, sneakers, laptop, notes, coffee, wears offi ce attire (pants/skirt) to work,
Enjoys: relaxing at home, going shopping with friends, luxu-ry brands, travelling, gym, dancing.
Transport: usually walks to work and catches the tram. She owns a small German hatch back which she drives on the weekends or if shes going out of the city.
city living
New, city, busy, cafes. brands
Mindy has been working as an accountant for 3 years and lives in an apartment in Southbank. She has disposable income as she lives by herself and works full time at a
well paid job. Mindy has to have the latest trends in products and fashion. She has some concern for the environment but style comes fi rst for her. She owns a small car but doesn’t drive around in it much. Living close to the city, she drives only when shopping and when
she goes out in the evening but because she is usually travelling into the city centre, parking can be diffi cult. When going to work she generally walks and takes a tram. It takes her
approximately 10 - 15 minutes to get to work. If she has a lot of paper work to carry she drives to work. This takes her 15 – 20 minutes depending on traffi c. If she was to ride a
scooter it would need to be able to hold luggage, but be small enough to be comfortably ride around.
riding style: normal to fast - careful driver
coffee on lygoncoffee on
Start: Mindy’s Apartment
Time/Day: 3 pm Sunday
Destination: Lygon St
Distance: 4.5 km
Road conditions: the trip to the Queen Victoria Market is straight forward, with only a few turns. Because its a Saturday evening, the traffi c isn’t too bad, even when he gets into the city.
Reason for riding scooter: It’s quicker than catching public transport and he can carry his groceries in the luggage compartment as well as being able to go for a coffee in the way home without having worry about holding his groceries.
Abbey Harvey
Nationality: Australian/Malaysian
Age group: 18-21
Occupation: full time student/casual retail assistant
Address: Carlton
Music: dance, rnb, hiphop, pop
Accessories: iphone, ipod, bag with textbooks, laptop,
Enjoys: uni, holidays, shopping, gossiping over coffee/lunch, going out with friends, the gym
Transport: usually catches tram because she has to carry her textbooks and laptop with her but also rides a bike.
the uni student
friends, studying, poor, fashion, having fun,
Abbey is a student at RMIT city campus. She lives with her parents and is looking for her fi rst scooter. She doesn’t have a car as they are too expensive for her budget. She wants a scooter as parking scooters in the city is a lot easier than parking a car. She could ride her bike to uni but she would have diffi culty carrying her textbooks and laptop when riding.
When it comes to the weekend, Abbey goes to work in the city and then goes home before going to a friend’s house to get ready. If she had a scooter to ride to work, she could
keep her belongings in the scooter and go directly to her friend’s house instead of going home. Abbeys family members all drive and they already have three cars parked at their house. So getting even another small car would be hard to get in and out, especially in the mornings when going to work and uni. For Abbey a scooter has to be practical, look good
and cheap to run.
riding style: normal to fast - sometimes careless
going outg
Start: Abbey’s House
Time/day: 9am Saturday
Destination: Friends house in North Melbourne
Distance: total 9 km
Road conditions: Abbey’s day starts with going to work. Because its a Saturday the traffi c is pretty good. She parks in a lane behind her work. After work she goes to her friends house. She doesn’t need to go home fi rst because she prepared a change of clothes and put them in the luggage compartment of her scooter.
Reason for riding scooter: She can go were she needs according to her own time and can park easily in the city. she is also able to keep belongings in her scooter.
The Offi ce
family, 9-5, busy, saving, organised
Maria’s households have two cars – one that she uses to drive her children around to sport or dance classes in and the other her husband uses to go to work. She doesn’t like driving around in her 4WD when she’s going to work because it uses a lot of petrol and it’s big on the road. It also takes time to drive through peek hour traffi c so she usually catches public
transport. Instead of buying another small car, a scooter would come in handy for when she gets her nails done or goes down to the post offi ce – places where she is going alone and when she doesn’t need the extra seats. It would also be more cost effective than driving
around in her 4WD or getting a new small car.
riding style: normal to fast - safe driver
Maria’s households have two cars – one that she uses to drive her children around to sport or dance classes in and the other her husband uses to go to work. She doesn’t like drivingaround in her 4WD when she’s going to work because it uses a lot of petrol and it’s big onthe road. It also takes time to drive through peek hour traffi c so she usually catches public
transport. Instead of buying another small car, a scooter would come in handy for when she gets her nails done or goes down to the post offi ce – places where she is going alone andwhen she doesn’t need the extra seats. It would also be more cost effective than driving
around in her 4WD or getting a new small car.
Maria Pizzo
Nationality: Italian
Age group: 40 - 55
Occupation: Administration - part time Address: Preston
Music: 80’s, rock and roll, classical, Country
Accessories: mobile phone, handbag, offi ce attire, packed lunch,
loves: spending time with her children, getting her nails and hair done, being organized, sales, saving money,
Transport: catches the train into the city and walks or takes the tram to work taking approx 40 minutes. Sometimes drives but parking is expensive. Maria and her husband own a 4WD and a sedan and usually drive their children to sport, birthdays, family outings etc. Having 2 cars means one car is in the garage and the other parked on the driveway.
Start: Maria house in Preston
Time/day: 8 am Wednesday
Destination: Offi ce on Collins St
Distance: 10.4 km
Road conditions: the road are very busy in the morning due to peek hour traffi c, but the size of the scooter allows her to go in between cars.Once she reaches Collins St, she is able to park on the foot path and not have to worry about a parking metre.
Reason for riding scooter: It’s quicker than catching public transport and she can carry her belongings in the luggage compartment.
going to work
Peter Drew
Nationality: Australian
Age group: 55-65
Occupation: retiree
Address: Werribee
Music: Jazz, rock n roll, classical
Accessories: wallet, reading glasses, jeans, shirt
Enjoys: having conversations with family, seeing his grand-children, going on holidays to holiday house, seeing his grandchildren, gardening fi xing things, playing golf,
Transport: Usually just walks down to the local shops, drives to the station when going to see family but drive very of-ten.
Retired
gardening, fi xing, tea, leisure, grandchildren
Peter has lived in Werribee most of his life and doesn’t need to travel to the city very often, going only a few times a year. He and his wife live a ten minute drive from the nearest train station and if they need to go somewhere, they need to drive and park at the station. After retiring, Peter from has taken up jobs around the house like gardening, fi xing the house, and helping his wife with chores. He and his wife live a ten minute drive from the nearest train station and if they need to go somewhere, they need to drive and park at the station. He isn’t as able as he used to be due to arthritis in his knee so walking down to the local milk bar can be a lot of effort. With a scooter, Peter would be able to go to the local milk bar
and further to get tools for his home projects from a local hardware store. He can also share the scooter with his wife for when she has to go into town. This way they would be saving
money on petrol and it’s suitable for really short trips in which Peter needs it for.
riding style: normal to slow - careful driver
to the milk barto the
Start: Peters House
Time/day: 7 am Tuesday
Destination: Milk bar
Distance: 600 metres
Road conditions: Peter needs to go down the street to get some bread. There a few cars going out of their drive ways to go to work but that is all.it takes only a couple of minutes to go to the milk bar and a couple to get back.
Reason for riding scooter: Because he has a arthritis and riding the scooter relieves the pressure when he doesn’t have to walk on it. He doesn’t want to waste petrol going on such short trips so he rides this scooter as it runs on air.