Personalize Patient Relationships and Connect Care Journeys

Erik.wagner@salesforce.comErik Wagner, Sr. Director, Global Provider Strategy

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Statement under the Private Securities Litigation Reform Act of 1995

Forward-Looking Statement

Thank You

Pharmaceuticals

Medical Devices& Diagnostics

Providers

Payers

Thank You for Improving the Health of Others

Healthcare In the Fourth Industrial Revolution

Personalize the patient, member,

provider experience

Efficiently manage aging, sick

populations

Drive revenue growth while reducing cost

Deliver Care Everywhere

Compete with new entrants, mergers,

partnerships

Challenges Facing Healthcare

Our Best Experience Anywherebecomes our expectation everywhere

Expectations are Changing

Patient Experience

Connecting to Patients

Patient Engagement

want on-demand access to a doctor via telehealth

89%

21%

70%of patients said access to better health information will help them with chronic disease management

of senior patients (age 55 and older) surveyed said they want to manage their own healthcare and will need health technology access to do so.

Source: “Seniors Want Patient Engagement Technology for Care Management,” Patient Engagement HIT, March 14, 2018

Experience is Driving the Pressure to ChangePatients are bringing expectations from everywhere to healthcare

What Patients Want in the New World

Affordable Care

Individual Attention

Access On Any Device

Complete Health Records

Personalized Treatment

24/7 Service Anywhere

Leading Healthcare Organizations are Shifting to Connected, Collaborative, and Personalized Solutions

Disconnected Connected

Siloed Collaborative

Uniform Personalized

Plan & Device Sales

Employee Collaboration

ProviderEnablement

PatientEngagement

EHR & Claim Integration

Analytics and Intelligence

Personalized Patient Journeys

Device B2B & B2C Commerce

Innovation Platform

Contact Center & Home Health

Care Management

Custom Mobile Apps

Patient SuccessPlatform

A connected platformto drive customer-centricity

HOSPITAL

Health Systems,

Providers, Patients

Integration

PharmacyEHRPredictive Analytics

Contract Management

Physician Management

Claims DataSystems of Record

Build a Connected Platform for Personalized Engagement and Scalable Experiences

Patient Success Platform

Engagement

Integration Collaboration EnablementSecure

Platform

SalesMarketing CommerceCommunity

Analytics

Service

Customer 360

ComponentsCare Plan

ManagementPatient CommunityLongitudinal Patient Record Patient 360

Referral Management

IntelligenceRisk

StratificationProgram

DevelopmentShared Savings

Resource Utilization

Analytics

Contact Center Care Coordination

Provider Relationship Management

Actionable Insights

Marketing and Engagement

Mobile Engagement

Salesforce Health CloudPatient Engagement Platform for Providers, Payers, and Life Sciences

InteroperableHL7, FHIRCDISC, EDI

Engage Patients Anywhere Digital engagement | Mobile apps | Call center Assessments | Home health | Journeys

Intelligent Care CollaborationCare Plans | Risk Stratification Utilization management

Customize & Extend Health Data Models & WorkflowsPatient data models | Provider relationship management Clinical trials management | Population health | EHR integration

Healthcare ApplicationsvConsulting Implementation Services

Integration Partners

Jolene ChanBluewolf

Rashida HodgeIBM

Blazing New Trails with Our Partner Ecosystem

Healthcare and Life Science Trailblazers

Medical Device and DiagnosticsProviders

Payers Pharmaceuticals

Pack Health – by the numbers

20+ chronic conditions supported - 2+ comorbidities on average

4+ care coordination eventsper member, per month

150+ data points per member for every 90 days engaged

Results Achieved with Salesforce

- 34%

+55% +19min

+19% +20%

-33%

60

A1C (T2D)

-1.02

FOOT EXAM (T2D)

PERCENT REDUCING

FINANCIAL DISTRESS

PAIN

(CANCER)

MEDICATION

ADHERENCE

FATIGUE

(CANCER)

SLEEP PER

NIGHTSATISFACTION

(NPS)

© 2019 Pack Health LLC

Better Access, Experience, and Outcomes for Patients with Chronic Conditions

-4.2%

ER VISITS

(CANCER)

2.5%

REDUCTION IN

BODY WEIGHT

+50min

REDUCTION IN

ER VISITS (CANCER)

ACTIVITY MINUTES

PER WEEK

In their first

3 months,members see…

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