Personal awareness v2
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Transcript of Personal awareness v2
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Personal AwarenessSession 1: • Personal Values • Valuing Personal Identity Session 2:• Business Etiquette• Office Norms
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Session Agenda• Session 2:
• Business Etiquette• Mindfulness at Work• Business Etiquette
• Office Norms• Defining Work Norms• Practicing Work Norms
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Session Objectives• By the end of the session,
participants will:1. Understand the basics of business
etiquette2. Determine acceptable business
norms3. Apply professional business
practices
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Mindfulness at Work• Developing awareness of thoughts,
emotions, and physiology and how they interact with one another.
• Being aware of your surroundings• Helping you better understand the
needs of those around you.
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AWARENESS
EMOTIONS
THOUGHTSBODY
Moment by
Moment
Non- Judgment
Open Curiosity
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Why Be More Mindful at Work?Research concludes that mindfulness at work can:• Help employees develop positive
strategies for dealing with highly stressful environments and work pressures
• Enhance employee self-regulation of thoughts, emotions and behaviors and make them more resilient when facing of challenges
• Improve task performance
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Homework #1
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Be a Single-Tasker• What is single-tasking?• Multi-tasking is trying to do two or more tasks at the
same time or switching back and forth between tasks. Nobody can actually multi-task.
• In reality, your brain is madly switching from one thing to the next, often losing data in the process.
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Use Mindful Reminders• Setting an alarm on the phone – even a vibrating alarm
that doesn’t disturb others works well.• Jotting mindfulness in your calendar – setting an
appointment with yourself!• Placing a small note or picture on your desk to remind
you to be mindful.
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Business Etiquette • Set the standard of professionalism for your company• People who deal directly with the public especially need
polished manners and etiquette. • Prospective clients will form their perception of your
business based on the behavior and professionalism of your people.
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Hoop Activity
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Work NormsDEFINITION: Standards of work behavior & practices that
embody the organization Specific & observable ways of actualizing or
demonstrating the work values Serve as a measure of success in the
implementation of work values Translation of work values into concrete
doable plans & programs
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Specific Demonstrable Observable Measurable Agreed upon by the team members Supported by systems & structures A set standard or model of development
Work Norms must be:
Work Norms
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Examples:
Loyalty to the absentRespect Monthly round table discussions
to resolve issues & concernsCommunication
40 hours of training per employee
Continuous Improvement
No meetings shall be scheduled at 6:00pm & onwards Work-life Harmony
Intellectual honesty; don’t take ownership of other people’s ideas
Trustworthiness
Answer phone calls within 3 rings
Quality Customer Service
Work Norms
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Everyone Has a Role• Acknowledge each and every colleague accordingly.• Ensure a firm handshake during introductions. • Introductions start with acknowledging the more senior,
then introducing the next person.
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Respect Others and Their Time• Grooming and hygiene are also
considered signs of respect for the job and people around you.
• Avoid interrupting meetings unless time is of import.
• Standard salutations are very important to relay and receive respect.
• Body posture is also reflective of collegial respect.
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Dress for Success• Uniforms are used to identify roles in a community.• Neatness and orderliness of attire speaks of your rank in
the organization.• A messy appearance can imply to clients and coworkers
that the situation, company or people involved aren't worth the effort to present yourself respectably.
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Timeliness• When there is a time factor in anything business related,
from a deadline for a project or a meeting set to begin, don't be late.
• If you can’t be on time, advise earlier.• Being on time builds credibility and reliability.
DWYSYWD
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Remember the Basics• "Please" • “Thank you." • “You're welcome.“• Avoid raising your voice and offensive language.
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bea quilingan 2015