Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and...
Transcript of Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and...
![Page 1: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/1.jpg)
Presented By: Semiahmoo House Society Lynne Ford and Nolda Ware
© TLC-PCP 2012 www.learningcommunity.us
Person Centered Thinking Overview
![Page 2: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/2.jpg)
The Learning Community for Person Centered Practices envisions a world where all people have positive control over the lives they have chosen for themselves. Our efforts focus on people who have lost or may lose positive control because of society's response to the presence of a disability. We foster a global learning community that shares knowledge for that purpose.
© TLC-PCP 2012 www.learningcommunity.us
![Page 3: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/3.jpg)
Person Centered Thinking
underlies and guides respectful listening which leads to actions, resulting in people who: Have positive control over the life they desire and
find satisfying; Are recognized and valued for their contributions
(current and potential) to their communities; and Are supported in a web of relationships, both
natural and paid, within their communities
© TLC-PCP 2012 www.learningcommunity.us
![Page 4: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/4.jpg)
What are person centered thinking skills?
A set of skills that reflect and reinforce values that:
Propel the learning cycle Help us support rather than fix Work for humans Work at every level in the organization Build the culture of learning, partnership, and
accountability Affirm our belief that everyone can learn
© TLC-PCP 2012 www.learningcommunity.us
![Page 5: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/5.jpg)
© TLC-PCP 2012 www.learningcommunity.us
Help people get better lives Not just better paper
![Page 6: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/6.jpg)
© TLC-PCP 2012 www.learningcommunity.us
Service
Life
Community Life
• ‘Important for’ addressed
• No organized effort to address ‘important to’
• ‘To’ and ‘for’ present • Active circle of support • Included in community life
• ‘To’ and ‘for’ present
• Closest people are paid or family • Few real connections
A Good Paid
Life
Focus on connecting, building relationships and natural supports ‘Important to’ present
‘Important to’ recognized
Moving from Service Life to Community Life
Wkbk pg 5
![Page 7: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/7.jpg)
A Good Paid
Life
Service
Life
Community Life
• ‘Important for’ addressed
• No organized effort to address ‘important to’
• ‘To’ and ‘for’ present • Active circle of support • Included in community life
Moving from Service Life to Community Life
• ‘To’ and ‘for’ present
• Closest people are paid or family • Few real connections
© TLC-PCP 2012 www.learningcommunity.us
![Page 8: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/8.jpg)
Learning about Support Power Over
Power With
© TLC-PCP 2012 www.learningcommunity.us
![Page 9: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/9.jpg)
Questions That Help You Get to Support Rather Than Fixing
• What can other people do to help you be successful with what is important to or important for you?
• When things were not working for you, did anyone ever do something that helped you to cope?
• What did they say or do? • When you were having a bad day did anyone do something
that made the day a bit better? • When you were having a good day did anyone do something
that made the good day even better? • What support would you like?
© TLC-PCP 2012 www.learningcommunity.us
![Page 10: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/10.jpg)
1. What is important to the person?
2. What is important for the person?
3. Is the connection between important to and for addressed?
4. Is there a “good” balance between important to and important for?
5. What does the person want to learn, what do we need to learn?
If the person is to get the balance described and we are to learn:
6. What needs to stay the same (be maintained or enhanced)?
7. What needs to change?
7 Questions you should be able to Answer for each Person you Support
© TLC-PCP 2012 www.learningcommunity.us
![Page 11: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/11.jpg)
Discontent is the first necessity of progress. -Thomas Edison
© TLC-PCP 2012 www.learningcommunity.us
![Page 12: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/12.jpg)
Discontent is the Engine of Change
© TLC-PCP 2012 www.learningcommunity.us
•Anything you are happy with, you want to stay the same •You are only interested in change when there is discontent
There are there are 2 kinds of discontent
Cynical Optimistic
We have too much cynical and
not enough optimistic
![Page 13: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/13.jpg)
Optimistic Discontent
© TLC-PCP 2012 www.learningcommunity.us
Requires hope based on trust that is created when there is:
• A history of acting on things that can be changed
• Honesty about those things that will take time to change
• Progress in acting on the things that take time
Where cynical discontent is dominant… …trust must be created
![Page 14: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/14.jpg)
Cynical Discontent
© TLC-PCP 2012 www.learningcommunity.us
When you have discontent without hope you get cynical discontent.
Cynical discontent results in:
![Page 15: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/15.jpg)
© TLC-PCP 2012 www.learningcommunity.us
Any changes an organization makes to it’s practices, structure or rules that result in positive differences in the lives of people.
Level 1
Level 2
Level 3
Any change that results in a positive difference in the lives of people who use services or in your own work life.
Any change in practice, structure and rules made at the system level. These changes have an effect on many organizations, and therefore many peoples’ lives.
Levels of Change
![Page 16: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/16.jpg)
Introducing the Core Concept:
IMPORTANT TO
AND IMPORTANT FOR
AND THE BALANCE BETWEEN THEM
© TLC-PCP 2012 www.learningcommunity.us
![Page 17: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/17.jpg)
© TLC-PCP 2012 www.learningcommunity.us
• Includes what matters the most to the person – their own definition of quality of life.
• What is important to a person includes only what people “say”: ― with their words ― with their behavior
Important TO
When words and behavior are in conflict, pay attention to the behavior and ask “why?”
![Page 18: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/18.jpg)
© TLC-PCP 2012 www.learningcommunity.us
– Issues of health: ―Prevention of illness ―Treatment of illness / medical conditions ―Promotion of wellness (e.g.: diet, exercise)
– Issues of safety: ―Environment ―Well being ---- physical and emotional ―Free from Fear
– What others see as necessary to help the person: ―Be valued ―Be a contributing member of their community
Important FOR
![Page 19: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/19.jpg)
© TLC-PCP 2012 www.learningcommunity.us
Important To and For are Connected
• ‘Important to’ and ‘important for’ influence each other
• No one does anything that is ‘important for’ them (willingly) unless a piece of it is ‘important to’ them
Balance is dynamic (changing) and always involves
tradeoffs: – Among the things that are ‘important to’; – Between important ‘to’ and ‘for’
![Page 20: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/20.jpg)
© TLC-PCP 2012 www.learningcommunity.us
Sorting Important to from Important for
Important To Important For
(and finding a better balance between them)
![Page 21: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/21.jpg)
© TLC-PCP 2012 www.learningcommunity.us
Finding the Balance • We all make tradeoffs between the many different things
that are important to us.
– Some people may love living in a particular place. – And are willing to make the tradeoff when living there means a
longer commute to the work they love.
• We also make tradeoffs between what is important to us and what is important for us. These tradeoffs can be temporary OR long term solutions.
― Fun time with my friends is important to me. Having a clean house
is part of being valued by my friends. House cleaning occasionally comes before having fun with friends.
― Expressing personal opinions and speaking my mind is important to
me, but not cussing in front of my neighbors is important for me
![Page 22: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/22.jpg)
Health and Safety Dictate Lifestyle
© TLC-PCP 2012 www.learningcommunity.us
![Page 23: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/23.jpg)
© TLC-PCP 2012 www.learningcommunity.us
All Choice No Responsibility
![Page 24: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/24.jpg)
© TLC-PCP 2012 www.learningcommunity.us
Balance
Important FOR
Important TO
![Page 25: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/25.jpg)
© TLC-PCP 2012 www.learningcommunity.us
Ask Yourself “What do we know?” Before asking “What do we do?”
If I had an hour to save the world, I’d spend 55 minutes defining the problem.
~ Albert Einstein
![Page 26: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/26.jpg)
Important To Important For &
The Balance Between
Discovery/ Listening Skills
Management Skills
Everyday Learning Skills
© TLC-PCP 2012 www.learningcommunity.us
![Page 27: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/27.jpg)
Relationship Map • Rituals and Routines • Good Day/Bad Day • Two Minute Drill • Communication Chart • Reputations
© TLC-PCP 2012 www.learningcommunity.us
Discovery Skills
6 methods for collecting information
![Page 28: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/28.jpg)
The “Relationship Map” 1st Discovery SKILL
People Map for:
Family
People who support me at work or school
Friends
People whose job is to support me at home and other places
© TLC-PCP 2012 www.learningcommunity.us
Description (PCD) pg 2
![Page 29: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/29.jpg)
Rituals and Routines Rituals guide us through our days and bring consistency, comfort and control
• Morning • Going to bed • Mealtimes • Transition • Birthday • Cultural/Holiday
•Not Feeling Well • Spiritual • Vacation • Comfort • Celebration • Grief/Loss
© TLC-PCP 2012 www.learningcommunity.us
![Page 30: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/30.jpg)
Bad Day Good Day
© TLC-PCP 2012 www.learningcommunity.us
![Page 31: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/31.jpg)
• You know the person best and you have a 24 hour flu. You have to have someone else provide support for 1 day.
• It is someone you trust but who doesn’t know the person.
• You want to give them an overview, a summary in 2 minutes of what they need to know to support the person successfully.
• What would you say?
2 Minute Drill Imagine…
© TLC-PCP 2012 www.learningcommunity.us
![Page 32: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/32.jpg)
In the
environment What’s just gone
on The “trigger”
The action What others
notice Can be seen,
heard, and felt by others
Meaning of the the action
What the
emotions and feelings are What’s going on
inside
What other people should do or say in response
Or not do or
say…..
Communication Chart When this is happens I do this It usually means And I want you to
#1
#4
#2
#3
© TLC-PCP 2012 www.learningcommunity.us
![Page 33: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/33.jpg)
Reputation Exercise
TLC-PCP 2012 www.learningcommunity.us
![Page 34: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/34.jpg)
Matching
2nd Management Skill
© TLC-PCP 2012 www.learningcommunity.us
![Page 35: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/35.jpg)
© TLC-PCP 2012 www.learningcommunity.us
NOT OUR USUAL RESPONSIBILITY
Inside a Person’s Life Defining Staff Roles and Responsibilities
Core Responsibilities
Judgment & Creativity
![Page 36: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/36.jpg)
© TLC-PCP 2012 www.learningcommunity.us
Learning Log
Using the learning log to replace progress notes
![Page 37: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/37.jpg)
© TLC-PCP 2012 www.learningcommunity.us
Pers
on’s
pers
pect
ive
Staf
f’s
pers
pect
ive
USE THIS INFORMATION TO BUILD THE
A G E N D
A
FOR THINGS THAT ARE TO
STAY THE SAME
USE THIS INFORMATION TO BUILD THE
A G E N D A
FOR THINGS THAT NEED TO
CHANGE
![Page 38: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/38.jpg)
© TLC-PCP 2012 www.learningcommunity.us
Focus in on a specific issue or area of life Helps you dig deeper
Working/Not Working
Bridge to action planning • What needs to be maintained/enhanced? • What needs to change?
Negotiation Skill • All must feel listened to – accurately reflect
perspectives • Start with common ground • Remain unconditionally constructive • Done in partnership
![Page 39: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/39.jpg)
Use to organize perspectives about a specific
Issue or to get a snapshot description of NOW
© TLC-PCP 2012 www.learningcommunity.us
What’s Working What’s Not Working/What Could Improve
What does the person say is working?
What does the person say is not working or could be better?
What does the family say is working?
What does the family say is not working or could be better?
What does the staff person/teacher/therapist (etc) say is working?
What do they say is not working or could be better?
![Page 40: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/40.jpg)
© TLC-PCP 2012 www.learningcommunity.us
?
?
+1 – Given your learning what will you do next? _______________________________________________________________________________________________________________________________________________________________
What have you tried?
1
What have you learned?
2
What are you pleased about?
3
What are you concerned
about? 4
What did you do? When did you do it? Who else was there?
What did you learn from your efforts? What was the outcome? The result?
What did you like about what you tried? What went well? What worked for you?
What challenges did you encounter? What didn’t you like about what you tried? What didn’t work for you?
4 + 1
Pose the question you want people to answer
![Page 41: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/41.jpg)
TLC-PCP 2012 www.learningcommunity.us
We need to recognize that…
Matching people is one of the most powerful determinants of quality of life for people who are dependent on others for support. - John O’Brien
![Page 42: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/42.jpg)
TLC-PCP 2012 www.learningcommunity.us
David Pitonyak said… “Meaningful relationships equal less loneliness. No matter how many people are in our lives each day or surround us, if the relationships are not meaningful, people are lonely.”
![Page 43: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/43.jpg)
Understand how a person wants to live
Compare to how they are living now
Address issues of health and safety in the context of how the person wants to live
LISTEN
ASK
What parts of the person’s life make sense
What parts of the person’s life do not make sense
A life that makes sense to the person
Continue to do it
Just do it differently
Figure it out and do it
Can change within current
structures and resources
Structure/funding changes are required,
or increase in creative thinking
![Page 44: Person Centered Thinking - BC Community Response Networks · Person Centered Thinking underlies and guides respectful listening which leads to actions, resulting in people who: Have](https://reader035.fdocuments.us/reader035/viewer/2022070910/5fa16e75be237332f7348fb1/html5/thumbnails/44.jpg)
© TLC-PCP 2012 www.learningcommunity.us
Thank you!!!
• Lynne Ford: [email protected] • Nolda Ware: [email protected] • http://tlcpcp.com/