Performance CommunicationOne Minute Manager

Agenda9-9.30 Introduction9.30 – 11.00 One Minute Manager11.00 – 12.00 Apprentice: Evaluation12.00 – 1.00 Break1.00 – 3.00 Emotional Connection Deposit Emotional Bank 3.00 – 3.30 Break3.30 - 4.30 How to receive feedback4.30- 5.00 Sharing/Evaluation

Introduction

Three Part of Learning

1. Giving Performance Feedback2. Building Relationship 3. How to receive feedback

Note Learning Points

Action Plan Taking Note

Ground Rules

• One Person talk at a time• Any questions are valid• Share positively• Hand phone on silence mode• You can sleep and rest• You can move freely

Ice Breaking Games – Balloon by Felix

Emotional Being

• Emotional and analytical zone• Must make people to have

“good feelings” about you• Concept of “Emotional Bank

Account”• Three Minute Manager needs

emotional attachment to smoothen the process

Three Ways to Build Relationship

• What is EBA?• PAS Young VP Story• Three ways to build

relationship (Tim Sanders of Yahoo):

“Love is the Killer App” Compassion Knowledge Network

Compassionthe human ability to reach out with

warmth

HELP & LISTEN

Helps

A. Help others unconditionally (share your experience)

• at work• at home• at social activities

Why

• Build EBA• Broaden your horizon• Positive emotion• Contribution

Listen

B. Intensive Listening with Compassion

How? Share your experience

How

• Interested in them• Ask – 5W1H•“Can u tell me more?”

Exercise

Networkyour entire web of relationships

MATCH PEOPLE

Network

• Sharing our networks to others

(build relationship and EBA) Share your experience

Methods

• How do we share our network with others?

Action Plan

Knowledgeeverything you have learned and everything you continue to learn

READ & SHARE

Knowledge

• Knowledge can capture in many forms

How can we use Knowledge to

build relationship?

Reading

Reading is the cheapest and fastest way

Our only survival tool: learn faster than your competitor

Techniques

• What books have you read lately?

• How do you read?

Conclusion

Three ways to build emotional and trust:

Compassion Network Know When you apply OMM, they

listen

3 Minute Action Plan

Action Plan

Receiving FeedbackSelf Improvement

Tips For Receiving Feedback Gracefully

• Never easy • ANRGY • Risk• Limited perception (YOU, RABBIT, Fly)• Benefits

Questions

• Share with us your experience of receiving feedback? Discuss with the group

Guidelines

• 1. Welcome Feedback show your interest

Body Language

• 2. Don’t Justify; Just LISTENTelling the person why their feedback is wrong will not work.

Guidelines

3. Let other people know that you understand – paraphrase

4. Ask for specific detail 5W1H

Tips

5. Ask for Guidance What is the solution?

Can you give me some tips how to do it better?

6. Appreciation

Question

What do they think of you?

Role Play

EXERCISE: Role Play• Stocking• Body Odor• Late• Procrastinate

SUMMARYOne Minute ManagerBuilding Relationship

Receive Feedback

SharingNew/GoodApplication