pedoman acuan cepat3 english finding information Several documents are included with the HP Deskjet...

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hp deskjet 990c/980c/960c quick reference guide pedoman acuan cepat

Transcript of pedoman acuan cepat3 english finding information Several documents are included with the HP Deskjet...

Page 1: pedoman acuan cepat3 english finding information Several documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate

hp deskjet 990c/980c/960c

quick reference guide

*C6455-90156*C6455-90156

Printed in XXXXXXX 11/00© Copyright 2000Hewlett-Packard Company

http://www.hp.com/go/support/ pedoman acuan cepat

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WindowsMacintosh

quick reference guidehp deskjet 990c/980c/960c series

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Edition 1 October 2000Copyright 2000 Hewlett-Packard Company

acknowledgementsMicrosoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.

Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated.

Mac, Macintosh, and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.

noticeThe information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

terms and conventions The following terms and conventions are used in the quick reference guide:

termsThe HP Deskjet 990c, 980c, and 960c series printers may be referred to as HP Deskjet 9xx or HP Deskjet.

symbolsThe > symbol guides you through a series of software steps. For example:

Click Start > Programs > hp deskjet 9xx series > Release Notes to view the Release Notes.

cautionsA Caution indicates possible damage to the HP Deskjet printer or to other equipment. For example:

Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections.

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quick reference guide

introducing the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2printer cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

viewing quick help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Windows 95, 98, Me, 2000, and NT 4.0 users . . . . . . . . . . . . . . . . . . . . . . .4Macintosh users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

viewing printer information in Windows 3.1x and DOS. . . . . . . . . . . . . . . . . . .6Windows 3.1x users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6DOS users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

contacting hp customer care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7hp’s support process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7hp customer care e-support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7hp customer care by phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9obtaining hp customer care repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11obtaining a warranty extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

solving Windows installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

environmental statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . inside back cover

hp deskjet 990c/980c/960c series

table of contents

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introducing the hp deskjet printer

what’s in the boxThank you for buying an HP Deskjet printer! Your printer box contains the following items:

• HP Deskjet printer (990c series, 980c series, or 960c series)

• Automatic two-sided printing module (may not be available in all printer models)

• Power cord

• Printer software CD • quick reference guide• quick start poster• Black print cartridge• Tri-color print cartridge

If any of these items is missing from your box, talk to your HP dealer or contact HP customer care. See “contacting hp customer care” for more information.

1. printer 2. quick start poster 3. quick reference guide 4. printer software 5. black print cartridge 6. tri-color print cartridge 7. power cord 8. automatic two-sided printing module (not available in all printer models)

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print cartridgesThe HP Deskjet printer box includes both a black and a color print cartridge. Each print cartridge box, and the electronic quick help manual, contain installation instructions.

When you replace a print cartridge, verify that you have the correct part number:

• Black—hp 45 (hp 51645a) • Tri-color—hp 78 (hp c6578d)• Large Tri-color—hp 78 (hp c6578a)

1. black print cartridge 2. tri-color print cartridge 3. ink nozzles 4. copper contacts 5. protective vinyl tape

Caution! When you replace a print cartridge, do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. In addition, do not remove the copper strips. They are required electrical contacts.

printer cablesA printer cable is not included in the box. Purchase one of the following cables to connect the printer to your computer:

• An IEEE 1284-compliant parallel interface cable which is used with all Windows systems

• A USB-compliant interface cable which is used with both Macintosh systems and Windows 98, Me, and 2000 systems

software updatesPrinter software, also called the printer driver, communicates your print requests to the printer. Use either of the following methods to obtain copies and updates of the printer software:

• Download the printer software from HP’s Website.

• Phone HP customer care to request a CD containing the software update files.

See “contacting hp customer care” for customer care telephone numbers and Website addresses.

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finding informationSeveral documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate the printer, and find help when you need it. The following chart indicates where to find specific types of information.

for information about... see... platform

Setting up the printer and installing the printer software

quick start poster Windows (all versions) and Macintosh

Printer features, specifications, maintenance, printer cartridges, how to print, and printer problem solving

quick help (See “viewing quick help” for information)

User’s Guide(See “viewing printer information in Windows 3.1x and DOS” for information)

Windows (all versions) and Macintosh

Printer box contents, HP customer care, warranty information, and installation problem solving

quick reference guide Windows (all versions) and Macintosh

Connecting the printer to a network

HP’s Windows network guide Windows (all versions except 3.1)

Hardware and software compatibility with the printer

hp deskjet release notesClick Start > Programs > hp deskjet 9xx series > release notes

Windows (all versions except 3.1)

Onscreen options in the printer software

What’s This help (Windows)Click the right mouse button in the relevant screen.

Bubble help (Macintosh)Click the mouse button in the relevant screen.

Windows (all versions except 3.1) and Macintosh

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viewing quick helpThe electronic manual, quick help, offers instructions for using the HP Deskjet printer. Information is also provided to help you solve printer problems that may occur.

Windows 95, 98, Me, 2000, and NT 4.0 usersOpen quick help through the hp printer assistant, a tool that also provides:

• Support through HP’s customer care• Printing ideas• Shopping links to other HP products• Links to printer software updatesA printer assistant icon is displayed on the Windows desktop after you install the printer software.

accessing quick help To view quick help:

1. Double-click the hp printer assistant icon on your computer desktop.

The hp printer assistant appears.2. Click the quick help button to display

the manual’s topics.

You can also open quick help from the Start menu by clicking Start > Programs > hp deskjet 9xx series > 9xx printer assistant > quick help.

Adobe Acrobat versions of quick helpThe quick help manual is also available in the following languages:

• Arabic• Bahasa Indonesia• Bulgarian• Croatian• Estonian• Greek• Hebrew• Kazak• Lithuanian• Romanian• Slovak• Slovene• Turkish

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If you want to view the manual in one of these languages:

1. Double-click the hp printer assistant icon on your computer desktop.

2. Click the quick help button in the hp printer assistant screen.

3. Select quick help is available in other languages at the bottom of the quick help screen.

4. Insert the printer software CD into the computer’s CD-ROM drive.

5. Select your language from the list that appears.– If Acrobat Reader is installed on

your computer, quick help is displayed.

– If Acrobat Reader is not installed on your computer, it installs automatically. quick help is then displayed.

Macintosh usersOn Macintosh computers, Adobe Acrobat Reader is required to view the quick help manual. If you do not have Acrobat Reader, install it from the printer software CD.

To open quick help:

1. Insert the printer software CD into the computer’s CD-ROM drive. The hp deskjet screen is displayed.

2. Select the User Manual folder for your language.

3. Do one of the following:– Double-click the Electronic User

Manual icon if Acrobat Reader is installed on your computer.

– Double-click the Acrobat Reader 4.0 icon if Acrobat Reader is not installed on your computer.

Adobe Acrobat Reader installs automatically. After it is installed, double-click the Electronic User Manual icon to display quick help.

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viewing printer information in Windows 3.1x and DOS

Windows 3.1x usersIn Windows 3.1x systems, information about operating the printer is located in an electronic User’s Guide. This option is available only with HP Deskjet 990c series printers.

You need Adobe Acrobat Reader to view the User’s Guide. If you do not have Acrobat Reader, install it from the printer software CD when you view the guide for the first time.

To open the User’s Guide:

1. Insert the printer software CD into the computer’s CD-ROM drive.

2. Select File > Run in the Program Manager.

3. Type d:\setup.exe.Substitute the letter of your CD-ROM drive for “d” if necessary.

4. Click OK.The hp deskjet screen is displayed.

5. Select View User’s Guide.– If Acrobat Reader is installed on

your computer, the User’s Guide is displayed.

– If Acrobat Reader is not installed on your computer, follow the onscreen installation instructions. Once Acrobat Reader is installed, select View User’s Guide to display the manual.

DOS usersIn DOS operating systems, information about the HP Deskjet printer is found in a text document called dosread.txt. This file is located on the printer software CD in the \<language code>\djcp\ directory. For <language code> substitute the relevant code from the list below. To read the file in English, for example, open dosread.txt in the \enu\djcp directory.

for this language... use this code...Bahasa Indonesia binBulgaria bulChinese, Simplified chsChinese, Traditional chtCzech csyDanish danGerman deuEnglish enuSpanish esmFinnish finFrench fraHungarian hunItalian itaJapanese jpnKorean korKazakh kzhDutch nldNorwegian nonPolish plkPortuguese ptbRussian rusSwedish svcThai tha

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contacting hp customer careHP customer care's service and support provides expert advice on using your HP Deskjet printer or solving problems with your printer. There are several ways to obtain assistance—what you need, when you need it!

hp’s support processHP customer care's support process works most effectively if you look for help in the following order:

1. Use quick help. See “viewing quick help” for more information.

2. Access HP customer care e-support.Use your Internet connection any time of the day to:– Check HP's Web support pages for

product help– Read the HP user community forum

messages or post a question– Send HP an email messageSee “hp customer care e-support” for more information.

3. Contact HP customer care by phone during hours of operation.See “hp customer care by phone” for more information.

Note Support options and availability vary by product, country/region, and language.

hp customer care e-supportHP customer care e-support offers online support for as long as you own your HP printer. Get instant access to support information, helpful printing tips and the latest updates for your printer software (also referred to as the printer driver)—24 hours a day, seven days a week, all at no cost to you.

hp support WebsitesIf you have a modem connected to your computer and subscribe to an Internet Service Provider or have direct access to the Internet, you can obtain a wide variety of information about your printer. Check the Websites shown in the chart on the next page.

If the country or language you need is not listed in the chart, access HP customer care online at www.hp.com/apcpo-support/regional.html to see if a Website in your language is available.

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Link to HP user community forums and HP customer care email from the HP customer care Website. Log on to the Website then select printer options appropriate for your printer. When the hp customer care screen appears, click Connect with HP.

hp user community forumsHP's customer care online user community forums let you read through the questions and answers left by other HP users to find a solution to your support question. You can also post your own question, then visit the site later for ideas and suggestions from knowledgeable users or forum moderators.

hp customer care emailOne-to-one email gives direct answers to your questions from an HP customer care service technician. Enter your question on a Web form and receive an email reply. (Responses are normally provided within 48 hours, excluding holidays.) Email support is a great way to ask technical questions or obtain an answer that is tailored to your specific system.

for this language... use this Website...

English http://www.hp.com/go/support

French http://www.hp.com/cposupport/fr

German http://www.hp.com/cposupport/de

Japanese http://www.jpn.hp.com/CPO_TC/eschome.htm

Korean http://www.hp.co.kr/go/support

Portuguese http://www.hp.com/cposupport/pt

Simplified Chinese http://www.hp.com.cn/go/support

Spanish http://www.hp.com/cposupport/es

Swedish http://www.hp.com/cposupport/sv

Traditional Chinese http://taiwan.support.hp.com

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hp customer care by phoneHP provides telephone support free of charge during the printer’s phone support period. (Standard phone company charges do apply, however.) The list below shows the phone support period for your region.

free phone support period

* Standard phone company charges apply.

before placing a callBefore placing a call for help, try these other free support options:

• quick help• quick start poster• HP customer care e-support• HP customer care audio tips (if you

are in the U.S.). Solutions to commonly asked HP Deskjet printer questions are provided when you phone our toll-free automated support line at (877) 283-4684.

If you cannot solve the problem using these resources, call an HP customer care service technician while you are in front of your computer and printer. For faster service, please be prepared to provide information about the steps you have taken to solve the problem.

In addition, HP needs the following information to assist you:

• The printer's model number (the label is on the front of the printer)

• The printer's serial number (the label is on the bottom of the printer)

• The computer’s operating system • The version of the printer driver (also

referred to as the printer software) • Messages displayed around the time

the situation occurred• Answers to these questions:

– Has this situation happened before? Can you re-create it?

– When did this happen? Did you add any new hardware or software around the time this situation began?

region phone support*North America—Including Canada

1 year

Asia Pacific 1 year

Europe 30 days

Latin America 1 year

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support phone numbersIf you need help solving a problem, contact HP customer care using one of the phone numbers in the table on the right. If the phone number for your region is not listed, please refer to HP's Website at www.hp.com/cpso-support/guide/psd/cscinfo.htm.

after the free phone support periodAfter the free phone support period, you can still get help from HP for a fee. Prices are subject to change without notice.

(However, HP customer care e-support is always available at no cost! See “hp customer care e-support” for more information.)

• For calls in the United States that may last less than 10 minutes, call (900) 555-1500. The charge is US$2.50 per minute, starting from the time you connect to a service technician. Charges will not exceed US$25.

• For calls in the United States that may last longer than ten minutes or calls from Canada, call (800) 999-1148. The fee is US$25 per call, charged to your Visa or MasterCard.

If HP determines during the call that your printer needs to be repaired and the printer is covered under the limited warranty, you will not be charged for the phone support service.

for this region...

use thisphone number...

Argentina +54 0810 555 5520

Australia +61 3 8877 8000

Austria +43 (0) 810 00 6080

Belgium (Dutch) +32 (0) 2 626 88 06

Belgium (French)

+32 (0) 2 626 88 07

Brazil, inside Greater Sao Paulo

+55 3747 7799

Brazil, outside Greater Sao Paulo

+55 0800 15 7751

Canada 1 (905) 206 4663

Chile +56 800 36 0999

China +86 (0) 10 6564 5959

Czech Republic +42 02 6130 7310

Denmark +45 (0) 39 29 4099

English International

+44 (0) 207 512 5202

Finland +358 (0) 203 4 7 288

France +33 (0) 1 43 62 34 34

Germany +49 (0) 180 52 58 143

Greece +30 (0) 1 619 64 11

Hong Kong +852 (800) 96 7729

Hungary +36 (0) 1382 1111

India +91 11 682 60 35

Indonesia +62 (21) 350 3408

Ireland +353 (0) 1662 5525

Israel +972 (0) 9 9524848

Italy +39 (0) 2 264 10350

Japan +81 (0) 3 3335 8333

Korea +82 (2) 3270 0700

Korea, outside Seoul

+82 080 999 0700

Malaysia +60 (3) 2952566

Malaysia, Penang

+60 1 300 88 00 28

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obtaining hp customer care repairIf your HP printer needs repairing, call HP customer care phone support. (See HP’s support phone numbers on the previous page.) A trained HP customer care service technician will diagnose the problem and coordinate the repair process.

Customer care will direct you to the best solution, whether it is an authorized service provider or an HP facility. This service is free during your printer's limited warranty period. After the warranty period, you will be quoted a repair cost.

obtaining a warranty extensionIf you would like to extend your warranty coverage beyond the limited warranty period, the following options are available:

• Consult your reseller to get extended coverage. To find HP resellers in the U.S., visit HP’s service locator at www.hp.com/service_locator.

• If your reseller does not offer service contracts, call HP directly and ask about our HP service agreements. In the U.S. call (800) 446-0522; in Canada call (800) 268-1221. For HP service agreements outside of the U.S. and Canada, contact your local HP sales office.

Mexico 01 800 472 6684

Middle East, Dubai

+971 4 883 8454

Netherlands +31 (0) 20 606 8751

New Zealand +64 (9) 356 6640

Norway +47 22 116299

Philippines +66 (2) 867 3551

Poland +48 22 519 06 00

Portugal +351 21 317 6333

Republic of South Africa, inside RSA

+27 086 000 1030

Republic of South Africa, outside RSA

+27 11 258 9301

Russia, Moscow

+7 095 797 3520

Russia, St. Petersburg

+7 812 346 7997

Singapore +65 272 5300

Spain +34 9 02321 123

Sweden +46 (0) 8 6192170

Switzerland +41 (0) 84 8801111

Taiwan +886 2 2717 0055

Thailand +66 (2) 661 4000

Turkey +90 (0) 212 221 6969

United Kingdom

+44 (0) 207 512 5202

U.S. 1 (208) 344 4131

Venezuela + 58 800 47 888

Vietnam +84 (0) 8 823 4530

for this region...

use thisphone number...

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solving Windows installation problemsView the information in this section if you have problems setting up your printer. If you need help after the printer is set up, see the quick help electronic manual.

• The CD is not properly inserted in the CD-ROM drive

• The CD is damaged• The CD-ROM is damaged

what is the problem? possible causes...

to solve the problem...

I inserted the installation CD, but the computer could not read it.

Reinsert the CD into the CD-ROM drive. Be careful to position the CD correctly.If installation does not begin after a few seconds, either the CD or CD-ROM drive may be damaged.

Insert a different CD in the CD-ROM drive.If another CD works, you may have a damaged CD.If you are not able to play any CD, you may need to replace or repair your CD-ROM drive.

Replace the damaged CD by downloading the printer software (also known as the printer driver) from the HP Website.If you do not have Web access, contact HP customer care to order the software on CD. For the phone number of the HP customer care center nearest to you, see “contacting hp customer care”.

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english• There may be a conflict with your virus protection program

• There may be a conflict with another software program

• There may be a conflict with a peripheral device connected to your printer

possible causes...

to solve the problem...

The printer software did not install correctly.

For Windows 95, 98, Me, NT 4.0, and 2000:1. Click Start > Programs > hp

deskjet 9xx series > hp deskjet 9xx series uninstall.

2. Follow the directions that appear on your computer screen.

For Windows 3.1x:1. Open the hp deskjet 9xx series

program group.2. Double-click the hp deskjet

9xx series Uninstall icon.3. Follow the instructions that

appear on your computer screen.

• Close any software programs (including virus protection programs) that are running.

• Disconnect any peripheral devices that use a parallel printer cable (such as a scanner or tape backup system).

Uninstall your printer software.

Reinstall the printer software. See the quick start poster.

If you are still having problems with the software installation, contact HP customer care. See “contacting hp customer care”.

what is the problem?

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You may not be using Windows 98, Me, or 2000.

possible causes... to solve the problem...

When I connect a USB cable between the printer and my computer, the New Hardware Wizard does not appear.

Make sure Windows 98, Me, or 2000 is running. If you do not have Windows 98, Me, or 2000, you need to use a parallel cable.

1. Disconnect and then reconnect the USB cable from your printer.

2. Make sure that the cable is securely attached.

In Windows 98, Me, or 2000:1. Click Start > Settings > Control Panel.2. Double-click the System icon.3. Select the Device Manager tab.4. Click the plus (+) icon next to the Universal

Serial Bus Controller option.• If you see a USB host controller and a USB

root hub listed, USB is probably enabled.• If you do not see thse devices listed, refer to

your computer’s documentation or contact the computer’s manufacturer for more information on enabling and setting up USB.

5. Use a parallel cable to connect the printer to your computer if you cannot enable USB.

Your USB cable may not be connected properly.

Your computer may not be USB enabled.

what is the problem?

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englishWhen I connect a USB cable between the printer and my computer, an “Unknown Device” message appears.

• Static electricity has built up in the cable between the printer and your computer

• You may have a defective USB cable

1. Disconnect the USB cable from the printer.2. Unplug the printer from its power cord.3. Wait approximately 30 seconds.4. Plug the printer cord into the printer.5. Plug the USB cable into the printer.6. Replace the USB cable or use a parallel

cable if “Unknown Device” continues to appear in the New Hardware Found dialog box.

to solve the problem...

possible causes...what is the problem?

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When I insert the printer software CD and the files start to copy, the Copying Files... screen says that file hpzuci01.dll cannot be found.

All the following conditions are present:• You are using a USB cable to connect the

printer to your computer • You are using Windows 98• You are connecting more than one device at

the same time

1. Click Browse.The Open screen is displayed.

2. Select the following path to locate the hpzuci01.dll file: c:\Program Files\Hewlett-Packard\hpz\ glue.

3. Click OK.The Copying Files… screen reappears with the correct path and file name inserted in the Copy files from… field.

4. Click OK.5. Select Install hp deskjet 9xx series printer software.

The hp deskjet 9xx installer screen appears.6. Click Next, then follow the onscreen instructions to

complete installation.

to solve the problem...

possible causes...what is the problem?

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limited warranty statement

A. extent of limited warranty1. Hewlett-Packard (HP) warrants to the end-

user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase.

2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free.

3. HP’s limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any:a. Improper or inadequate maintenance or

modification;b. Software, interfacing, media, parts, or

supplies not provided or supported by HP; or

c. Operation outside the product’s specifications.

4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period, notice of a defect in any software, media, or ink cartridge covered by HP’s warranty, HP shall replace the defective product. If HP receives notice of a defect in any hardware product covered by HP’s warranty during the applicable warranty period, HP shall either repair or replace the defective product at HP’s option.

6. If HP is unable to repair or replace, as applicable, a defective product covered by HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price of the product.

7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

9. HP’s limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle-East, Africa, Argentina, Brazil, Mexico, Venezuela, and France’s “Departements D’Outre-Mer”; for those excepted areas, the warranty is valid only in the country of purchase. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility where the product is distributed by HP or by an authorized importer.

region software print cartridges printer

North America (including Canada) 90 days 90 days 1 year

Asia Pacific 90 days 90 days 1 year

Europe 90 days 90 days 1 year

Latin America 90 days 90 days 1 year

Page 23: pedoman acuan cepat3 english finding information Several documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate

18

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B. limitations of warranty1. TO THE EXTENT ALLOWED BY LOCAL LAW,

NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

C. limitations of liability1. To the extent allowed by local law, the

remedies provided in this Warranty Statement are the customer’s sole and exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT WILL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

D. local law1. This Warranty Statement gives the customer

specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:a. Preclude the disclaimers and limitations in

this Warranty Statement from limiting the statutory rights of a consumer (e.g., the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or

c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties.

3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS.

hp year 2000 warrantySubject to all of the terms and limitations of the HP Limited Warranty Statement stated above, HP warrants that this HP Product will be able to accurately process date data (including, but not limited to, calculating, comparing, and sequencing) from, into, and between the twentieth and twenty-first centuries, and the years 1999 and 2000, including leap year calculations, when used in accordance with the Product documentation provided by HP (including any instructions for installing patches or upgrades), provided that all other products (e.g. hardware, software, firmware) used in combination with such HP Product(s) properly exchange date data with it. The duration of the Year 2000 warranty extends through January 31, 2001.

Page 24: pedoman acuan cepat3 english finding information Several documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate

19

english

environmental statementHewlett-Packard continuously improves the design processes of its deskjet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured, shipped, and used. Hewlett-Packard has also developed processes to minimize the negative impact of the disposal of the printer at the end of its printing life.

reduction and eliminationPaper use: The printer’s automatic/manual two-sided printing capability reduces paper usage and the resulting demands on natural resources. This printer is suited for the use of recycled papers according to DIN 19 309.

Ozone: Ozone-depleting chemicals such as CFCs have been eliminated from Hewlett-Packard manufacturing processes.

recyclingDesign for recycling has been incorporated into this printer. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. Plastic parts have been primarily designed in no more than two colors to enhance recycling options. A few small parts are colored specifically to highlight customer access points.

Printer packaging: The packaging materials for this printer have been selected to provide maximum protection for the least cost possible, while attempting to minimize environmental impact and facilitate recycling. The rugged design of the HP Deskjet printer assists in minimizing both packaging materials and damage rates.

Plastic parts: All major plastics and plastic parts are marked according to international standards. All plastic parts used in the printer housing and chassis are technically recyclable and all use a single polymer.

Product longevity: To ensure the longevity of your HP Deskjet printer, HP provides the following:

• Extended warranty: HP SupportPack provides coverage for the HP hardware and product and all HP supplied internal components. HP SupportPack must be purchased by the customer within 30 days of purchase. Contact the nearest HP dealer about this service.

• Spare parts and consumables are available for five (5) years after production has stopped.

• Product take-back: To return this product and print cartridges to HP at the end of its useful life, call your local HP Sales or Service Office for instructions.

energy consumptionThis printer was designed with energy conservation in mind. This printer averages 4 watts in stand-by mode. Not only does this save natural resources, but it also saves money without affecting the high performance of the printer.

This product qualifies for the ENERGY STAR Program (U.S. and Japan). ENERGY STAR is a voluntary program established to encourage the development of energy-efficient office products.

ENERGY STAR is a US registered service mark of the US EPA. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency.

Energy consumption in off-mode: When the printer is off, a minimal amount of energy is still being consumed. Energy consumption can be prevented by turning the printer power off, then disconnecting the end of the printer power cord from the electrical source.

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index

AAdobe Acrobat Reader 5, 6Automatic two-sided printing module 1

Bbubble help 3

Ccable, printer 2compatability

with other hardware 3with other software 3

contents, printer box 1customer care 7

DDOS systems 6driver, printer 1, 2, 3

Eemail support 8energy consumption 19

Ffinding printer information 3

Hhelp

after phone support period 10email support 8HP customer care 7phone support 9, 10printer repair 11troubleshooting installation problems 12user community forums 8Web support 7

help, onscreen 3HP printer assistant 4

Iinstallation troubleshooting 12

MMacintosh bubble help 3

Nnetwork guide, Windows 3

Pphone support 9, 10print cartridges 1, 2, 3printer 15printer box contents 1printer cable 2, 14, 15printer features 3printer repair 11printer software 1, 2, 3, 5printer specifications 3printer, connecting to network 3printer, setting up 3

Qquick help manual 3, 4, 5, 6quick start poster 1, 3

Rrecycling printer 19release notes 3

Sservice contracts 11software, printer 2, 3

Ttroubleshooting 12

computer cannot read software CD 12hpzuci01.dll not found 16software does not install correctly 13USB installation problems 14, 15

UUSB 14, 15user’s guide, Windows 3.1x 3

Vvirus protection programs 13

Wwarranty extension 11, 19warranty, limited 17Websites, HP customer support 7Windows onscreen help 3

Page 26: pedoman acuan cepat3 english finding information Several documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate

regulatory notices

hewlett-packard companyThis device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference, and

• This device must accept any interference received, including interference that may cause undesired operation.

• Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Hewlett-Packard Company may cause harmful interference, and void your authority to operate this equipment. Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules.

For further information, contact:

Hewlett-Packard CompanyManager of Corporate Product Regulations3000 Hanover StreetPalo Alto, Ca 94304(650) 857-1501

noteThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, can cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.• Increase the separation between the

equipment and the receiver.• Connect the equipment into an outlet on a

circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

LED indicator statementThe display LEDs meet the requirements of EN 60825-1.

Page 27: pedoman acuan cepat3 english finding information Several documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate

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regulatory notices

hewlett-packard companyThis device complies with part 15 of the FCC Rules.Operation is subject to the following two conditions:

• This device may not cause harmful interference,and

• This device must accept any interferencereceived, including interference that may causeundesired operation.

• Pursuant to Part 15.21 of the FCC Rules, anychanges or modifications to this equipment notexpressly approved by Hewlett-PackardCompany may cause harmful interference, andvoid your authority to operate this equipment.Use of a shielded data cable is required tocomply with the Class B limits of Part 15 of theFCC Rules.

For further information, contact:

Hewlett-Packard CompanyManager of Corporate Product Regulations3000 Hanover StreetPalo Alto, Ca 94304(650) 857-1501

noteThis equipment has been tested and found to complywith the limits for a Class B digital device, pursuantto part 15 of the FCC rules. These limits aredesigned to provide reasonable protection againstharmful interference in a residential installation.This equipment generates, uses, and can radiateradio frequency energy and, if not installed and usedin accordance with the instructions, can causeharmful interference to radio communications.However, there is no guarantee that interference willnot occur in a particular installation. If thisequipment does cause harmful interference to radioor television reception, which can be determined byturning the equipment off and on, the user isencouraged to try to correct the interference by oneor more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipmentand the receiver.

• Connect the equipment into an outlet on acircuit different from that to which the receiveris connected.

• Consult the dealer or an experienced radio/TVtechnician for help.

LED indicator statementThe display LEDs meet the requirements of EN 60825-1.

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hewlett-packard companyThis device complies with part 15 of the FCC Rules.Operation is subject to the following two conditions:

• This device may not cause harmful interference,and

• This device must accept any interferencereceived, including interference that may causeundesired operation.

• Pursuant to Part 15.21 of the FCC Rules, anychanges or modifications to this equipment notexpressly approved by Hewlett-PackardCompany may cause harmful interference, andvoid your authority to operate this equipment.Use of a shielded data cable is required tocomply with the Class B limits of Part 15 of theFCC Rules.

For further information, contact:

Hewlett-Packard CompanyManager of Corporate Product Regulations3000 Hanover StreetPalo Alto, Ca 94304(650) 857-1501

noteThis equipment has been tested and found to complywith the limits for a Class B digital device, pursuantto part 15 of the FCC rules. These limits aredesigned to provide reasonable protection againstharmful interference in a residential installation.This equipment generates, uses, and can radiateradio frequency energy and, if not installed and usedin accordance with the instructions, can causeharmful interference to radio communications.However, there is no guarantee that interference willnot occur in a particular installation. If thisequipment does cause harmful interference to radioor television reception, which can be determined byturning the equipment off and on, the user isencouraged to try to correct the interference by oneor more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipmentand the receiver.

• Connect the equipment into an outlet on acircuit different from that to which the receiveris connected.

• Consult the dealer or an experienced radio/TVtechnician for help.

LED indicator statementThe display LEDs meet the requirements of EN 60825-1.

Page 77: pedoman acuan cepat3 english finding information Several documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate

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Page 92: pedoman acuan cepat3 english finding information Several documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate

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Page 95: pedoman acuan cepat3 english finding information Several documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate

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Page 96: pedoman acuan cepat3 english finding information Several documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate

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Page 97: pedoman acuan cepat3 english finding information Several documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate

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Page 99: pedoman acuan cepat3 english finding information Several documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate

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Page 100: pedoman acuan cepat3 english finding information Several documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate

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Page 101: pedoman acuan cepat3 english finding information Several documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate

regulatory notices

hewlett-packard companyThis device complies with part 15 of the FCCRules. Operation is subject to the following twoconditions:

• This device may not cause harmfulinterference, and

• This device must accept any interferencereceived, including interference that maycause undesired operation.

• Pursuant to Part 15.21 of the FCC Rules, anychanges or modifications to this equipmentnot expressly approved by Hewlett-PackardCompany may cause harmful interference,and void your authority to operate thisequipment. Use of a shielded data cable isrequired to comply with the Class B limits ofPart 15 of the FCC Rules.

For further information, contact:

Hewlett-Packard CompanyManager of Corporate Product Regulations3000 Hanover StreetPalo Alto, Ca 94304(650) 857-1501

noteThis equipment has been tested and found tocomply with the limits for a Class B digitaldevice, pursuant to part 15 of the FCC rules.These limits are designed to provide reasonableprotection against harmful interference in aresident ia l ins ta l la t ion. This equipmentgenerates, uses, and can radiate radiofrequency energy and, if not installed and usedin accordance with the instructions, can causeharmful interference to radio communications.However, there is no guarantee that interferencewill not occur in a particular installation. If thisequipment does cause harmful interference toradio or television reception, which can bedetermined by turning the equipment off and on,the user is encouraged to try to correct theinterference by one or more of the followingmeasures:

• Reorient or relocate the receiving antenna.• Increase the separation between the

equipment and the receiver.• Connect the equipment into an outlet on a

circuit different from that to which thereceiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

LED indicator statementThe display LEDs meet the requirements of EN 60825-1.

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WindowsMacintosh

pedoman acuan cepathp deskjet 990c/980c/960c series

bahasa indonesia

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Edisi 1 Oktober 2000Copyright 2000 Hewlett-Packard Company

maklumat-maklumatMicrosoft, MS-DOS dan Windows adalah merek-merek dagang yang terdaftar dari Microsoft Corporation.Adobe dan Acrobat adalah merek-merek dagang yang terdaftar dari Adobe Systems Incorporated.Mac, Macintosh dan Mac OS adalah merek-merek dagang dari Apple Computer, Inc., yang terdaftar di Amerika Serikat dan negara-negara lainnya.

pemberitahuanInformasi yang tercantum dalam dokumen ini dapat dirubah tanpa pemberitahuan.Hewlett-Packard tidak memberikan garansi apapun dengan mengacu pada bahan-bahan ini, termasuk, namun tidak terbatas pada garansi dari kemampuan produk dagang dan kesesuaian bagi maksud tertentu.Hewlett-Packard tidak harus bertanggung jawab terhadap kesalahan dalam dokumen ini atau kerusakan sewaktu-waktu ataupun sebagai akibat dalam hubungannya dengan penyerahan, prestasi atau penggunaan bahan ini.Bagian dari dokumen ini tidak boleh difotokopi, direproduksi atau diterjemahkan kedalam bahasa lain tanpa ijin tertulis sebelumnya dari Hewlett-Packard Company.

istilah-istilah dan kebiasaan-kebiasaan Istilah-istilah dan kebiasaan-kebiasaan berikut digunakan pada pedoman acuan cepat:

istilah-istilahPencetak-pencetak HP Deskjet 990c, 980c dan 960c series dipandang sama dengan HP Deskjet 9xx atau HP Deskjet.

simbol- simbolSimbol > memandu anda sepanjang rangkaian langkah-langkah perangkat lunak. Sebagai contoh:

Klik Start > Programs > hp deskjet 9xx series > Release Notes untuk menampilkan Release Notes(Catatan Pengeluaran).

perhatian-perhatianSuatu Perhatian menunjukkan kemungkinan adanya kerusakan pencetak HP Deskjet atau terhadap peralatan lainnya. Sebagai contoh:

Perhatian! Jangan menyentuh lubang-lubang semprot tinta tabung cetak atau kontak-kontak tembaga. Menyentuh bagian-bagian ini menyebabkan penyumbatan, kegagalan tinta dan hubungan-hubungan buruk pada listrik.

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bahasa indonesia

pedoman acuan cepat

memperkenalkan pencetak hp deskjet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1tabung-tabung cetak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2kabel-kabel pencetak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2pembaruan-pembaruan perangkat lunak . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

mencari informasi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

menampilkan bantuan cepat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4pemakai-pemakai Windows 95, 98, Me, 2000 dan NT 4.0 . . . . . . . . . . . . . .4pemakai-pemakai Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

menampilkan informasi pencetak pada Windows 3.1x dan DOS . . . . . . . . . . .6pemakai-pemakai Windows 3.1x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6pemakai-pemakai DOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

menghubungi pelayanan pelanggan hp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7proses dukungan hp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7dukungan elektronik pelayanan pelanggan hp . . . . . . . . . . . . . . . . . . . . . . . .7pelayanan pelanggan hp melalui telepon. . . . . . . . . . . . . . . . . . . . . . . . . . . .9mendapatkan perbaikan dari pelayanan pelanggan hp. . . . . . . . . . . . . . . . .11mendapatkan perpanjangan garansi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

mengatasi gangguan-gangguan instalasi Windows . . . . . . . . . . . . . . . . . . . .12

pernyataan garansi terbatas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

pernyataan lingkungan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

indeks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . bagian dalam sampul belakang

hp deskjet 990c/980c/960c series

daftar isi

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bahasa indonesia

memperkenalkan pencetak hp deskjet

apa yang terdapat di dalam kotakTerima kasih atas pembelian pencetak HP Deskjet! Kotak pencetak anda berisi bagian-bagian berikut:

• Pencetak HP Deskjet (990c series, 980c series atau 960c series)

• Modul cetakan dua-sisi otomatis (mungkin tidak tersedia pada semua bentuk pencetak)

• Kabel daya listrik

• CD perangkat lunak pencetak• Pedoman acuan cepat • Plakat menjalankan secara cepat• Tabung cetak warna hitam• Tabung cetak tiga warna

Jika beberapa dari bagian-bagian ini tidak terdapat di dalam kotak, hubungi penyalur HP anda atau pelayanan pelanggan HP. Lihat “menghubungi pelayanan pelanggan hp” untuk memperoleh informasi lengkap.

1. pencetak 2. plakat menjalankan secara cepat 3. pedoman acuan cepat 4. perangkat lunak pencetak 5. tabung cetak warna hitam 6. tabung cetak tiga warna 7. kabel daya listrik 8. modul cetak dua-sisi otomatis (tidak tersedia pada semua model-model pencetak)

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tabung-tabung cetakKotak pencetak HP Deskjet mengandung tabung cetak warna hitam dan tabung cetak berwarna. Masing-masing kotak tabung cetak dan petunjuk bantuan cepat elektronik memuat petunjuk-petunjuk instalasi.

Ketika anda mengganti tabung cetak, pastikan bahwa anda memiliki nomor komponen yang benar:

• Hitam—hp 45 (hp 51645a)• Tiga warna—hp 78 (hp c6578d)• Tabung besar tiga warna—hp 78

(hp c6578a)

1. tabung cetak hitam 2. tabung cetak tiga warna 3. lubang-lubang semprot tinta 4. kontak-kontak tembaga 5. pita vinil pengaman

Perhatian! Ketika anda mengganti sebuah tabung cetak, jangan menyentuh lubang-lubang semprot tinta atau kontak-kontak tembaga dari tabung cetak. Menyentuh bagian-bagian ini menyebabkan penyumbatan, kegagalan tinta dan hubungan-hubungan buruk pada listrik. Sebagai tambahan, jangan melepaskan pita-pita tembaga. Pita-pita tersebut diperlukan sebagai kontak-kontak listrik.

kabel-kabel pencetakKabel pencetak tidak termasuk dalam kotak. Beli salah satu dari kabel-kabel berikut untuk menghubungkan pencetak dengan komputer anda.

• Kabel antar muka paralel sesuai dengan IEEE 1284 yang digunakan pada semua sistim Windows

• Kabel antar muka sesuai dengan USB yang digunakan pada sistim-sistim Macintosh dan Windows 98, Me dan 2000

pembaruan-pembaruan perangkat lunakPerangkat lunak pencetak, juga disebut driver pencetak, mengirim permintaan-permintaan cetak anda ke pencetak. Gunakan cara-cara berikut untuk mendapatkan salinan-salinan dan pembaruan-pembaruan perangkat lunak pencetak:

• Download perangkat lunak pencetak dari website HP.

• Hubungi pelayanan pelanggan HP untuk meminta CD berisikan file-file perangkat lunak yang baru.

Lihat “menghubungi pelayanan pelanggan hp” untuk mendapatkan nomor-nomor telepon pelayanan pelanggan dan alamat-alamat website.

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mencari informasiBeberapa dokumen dilampirkan bersama pencetak HP Deskjet. Dokumen-dokumen tersebut menyediakan petunjuk-petunjuk tentang bagaimana instal perangkat lunak pencetak, menjalankan pencetak dan mencari bantuan bila anda membutuhkannya. Tabel berikut menunjukkan dimana memperoleh jenis-jenis informasi tertentu.

untuk informasi tentang...

lihat... sistim

Penyetelan pencetak dan menginstalasi perangkat lunak pencetak

plakat menjalankan secara cepat

Windows (semua versi) danMacintosh

Fungsi-fungsi pencetak, spesifikasi-spesifikasi, perawatan, tabung-tabung cetak, bagaimana mencetak dan mengatasi gangguan pencetak

bantuan cepat(Lihat “menampilkan bantuan cepat” untuk mendapatkan informasi)

Pedoman Pemakai(Lihat “menampilkan informasi pencetak pada Windows 3.1x dan DOS” untuk mendapatkan informasi)

Windows (semua versi) danMacintosh

Isi kotak pencetak, pelayanan pelanggan HP, informasi garansi dan mengatasi gangguan instalasi

pedoman acuan cepat Windows (semua versi) dan Macintosh

Menghubungkan pencetak dengan jaringan komputer

Petunjuk jaringan komputer Windows keluaran HP

Windows (semua versi kecuali Windows 3.1)

Persesuaian perangkat keras dan perangkat lunak dengan pencetak

hp deskjet release notes (catatan pengeluaran)Klik Start > Programs > hp deskjet 9xx series > release notes (catatan pengeluaran)

Windows (semua versi kecuali 3.1)

Opsi-opsi pada layar dalam perangkat lunak pencetak

Bantuan What’s This (Apa Ini) (Windows)Klik tombol mouse kanan pada layar yang bersangkutan.

Bantuan gelembung (Macintosh)Klik tombol mouse pada layar yang bersangkutan.

Windows (semua versi kecuali 3.1) dan Macintosh

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menampilkan bantuan cepatPetunjuk elektronik bantuan cepat menawarkan petunjuk-petunjuk bagi penggunaan pencetak HP Deskjet. Informasi juga disediakan untuk membantu anda mengatasi gangguan-gangguan pencetak yang mungkin terjadi.

pemakai-pemakai Windows 95, 98, Me, 2000 dan NT 4.0Buka bantuan cepat melalui asisten pencetak hp, suatu fasilitas yang juga menyediakan:

• Dukungan melalui pelayanan pelanggan HP

• Ide-ide cetakan• Jalinan-jalinan perbelanjaan ke

produk-produk HP lainnya• Jalinan-jalinan ke pembaruan-

pembaruan perangkat lunak pencetakGambar asisten pencetak ditampilkan pada desktop Windows setelah anda menginstal perangkat lunak pencetak.

mengakses bantuan cepatUntuk menampilkan bantuan cepat:

1. Klik dua kali gambar hp printer assistant (asisten pencetak hp) pada desktop komputer anda.

HP printer assistant (asisten pencetak) muncul.

2. Klik tombol quick help (bantuan cepat) untuk menampilkan judul-judul petunjuk.

Anda bisa juga membuka bantuan cepat dari menu Start dengan mengklik Start > Programs > hp deskjet 9xx series > 9xx printer assistant (asisten pencetak) > quick help (bantuan cepat).

Versi-versi Adobe Acrobat dari bantuan cepatPetunjuk bantuan cepat juga tersedia dalam bahasa-bahasa berikut:

• Bahasa Arab• Bahasa Bulgaria• Bahasa Estonia• Bahasa Indonesia• Bahasa Israel• Bahasa Kazakstan• Bahasa Kroasia• Bahasa Lithuania• Bahasa Rumania• Bahasa Slovakia• Bahasa Slovenia• Bahasa Turki• Bahasa Yunani

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Jika anda ingin menampilkan petunjuk dalam salah satu bahasa tersebut:

1. Klik dua kali gambar hp printer assistant (asisten pencetak hp) pada desktop komputer anda.

2. Klik tombol quick help (bantuan cepat) pada layar hp printer assistant (asisten pencetak).

3. Pilih quick help is available in other languages (bantuan cepat disediakan dalam bahasa-bahasa lainnya) pada bagian bawah dari layar bantuan cepat.

4. Masukkan CD perangkat lunak pencetak ke dalam CD-ROM drive komputer.

5. Pilih bahasa anda dari daftar bahasa yang muncul.– Jika program Acrobat Reader telah

diinstal pada komputer anda, bantuan cepat akan muncul.

– Jika program Acrobat Reader tidak diinstal pada komputer anda, maka akan terinstal secara otomatis. bantuan cepat kemudian muncul.

pemakai-pemakai MacintoshPada komputer Macintosh, Adobe Acrobat Reader dibutuhkan untuk menampilkan petunjuk bantuan cepat. Jika anda tidak memiliki Acrobat Reader, maka installah dari CD perangkat lunak pencetak.

Untuk membuka bantuan cepat:

1. Masukkan CD perangkat lunak pencetak ke dalam CD-ROM drive komputer. Layar hp deskjet muncul.

2. Pilih map User Manual (Petunjuk Pemakai untuk bahasa anda.

3. Lakukan salah satu langkah berikut:– Klik dua kali gambar Electronic User

Manual (Petunjuk Pemakai Elektronik) jika Acrobat Reader telah diinstal pada komputer anda.

– Klik dua kali gambar Acrobat Reader 4.0 jika Acrobat Reader tidak diinstal pada komputer anda.

Adobe Acrobat Reader akan terinstal secara otomatis. Setelah terinstal, maka klik dua kali gambar Electronic User Manual (Petunjuk Pemakai Elektronik) untuk menampilkan bantuan cepat.

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menampilkan informasi pencetak pada Windows 3.1x dan DOSpemakai-pemakai Windows 3.1xPada sistim-sistim Windows 3.1x, informasi tentang menjalankan pencetak ditempatkan dalam Pedoman Pemakai elektronik. Opsi ini tersedia hanya dengan pencetak-pencetak HP Deskjet 990c series.

Anda memerlukan Adobe Acrobat Reader untuk menampilkan Pedoman Pemakai. Jika anda tidak mempunyai Acrobat Reader, maka installah dari CD perangkat lunak pencetak ketika anda menampilkan petunjuk untuk pertama kali.

Untuk membuka Pedoman Pemakai:

1. Masukkan CD perangkat lunak pencetak ke dalam CD-ROM drive komputer.

2. Pilih File > Run dalam Program Manager.

3. Ketik d:\setup.exe.Ganti huruf “d” dengan CD-ROM drive jika diperlukan.

4. Klik OK.Layar hp deskjet muncul.

5. Pilih View User’s Guide (melihat pedoman pemakai).– Jika Acrobat Reader telah diinstal

pada komputer anda, maka Pedoman Pemakai ditampilkan.

– Jika Acrobat Reader tidak diinstal dalam komputer anda, maka ikuti petunjuk-petunjuk instalasi yang muncul pada layar. Sekali Acrobat Reader terinstal, pilih View User’s Guide (melihat pedoman pemakai) untuk menampilkan petunjuk.

pemakai-pemakai DOSDalam sistim-sistim pengoperasian DOS informasi tentang pencetak HP deskjet didapatkan dalam dokumen teks yang disebut dosread.txt. File ini ditempatkan pada CD perangkat lunak pencetak dalam direktori \<kode bahasa>\djcp\. Ganti <kode bahasa> dengan kode bersangkutan dari daftar dibawah ini. Sebagai contoh, untuk membaca file dalam bahasa Inggris buka file dosread.txt dalam direktori \enu\djcp.

untuk bahasa ini... gunakan kode ini...Bahasa Indonesia binBahasa Bulgaria bulBahasa Cina yang dipermudah

chs

Bahasa Cina tradisional chtBahasa Ceko csyBahasa Denmark danBahasa Jerman deuBahasa Inggris enuBahasa Spanyol esmBahasa Finlandia finBahasa Perancis fraBahasa Hungaria hunBahasa Italia itaBahasa Jepang jpnBahasa Korea korBahasa Kazakstan kzhBahasa Belanda nldBahasa Norwegia nonBahasa Polandia plkBahasa Portugis ptbBahasa Rusia rusBahasa Swedia svcBahasa Thailand tha

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menghubungi pelayanan pelanggan hpDukungan pelayanan pelanggan HP menyediakan saran ahli mengenai penggunaan pencetak HP deskjet anda atau mengatasi gangguan-gangguan terhadap pencetak anda. Ada beberapa cara untuk mendapatkan bantuan—apa yang anda perlukan, ketika anda memerlukannya!

proses dukungan hpProses dukungan pelayanan pelanggan hp bekerja sangat efektif jika anda mencari bantuan dalam urutan berikut:

1. Gunakan bantuan cepat. Lihat “menampilkan bantuan cepat” untuk memperoleh informasi lebih lengkap.

2. Akses dukungan elektronik pelayanan pelanggan hpGunakan hubungan Internet anda kapan saja setiap hari untuk:– Memeriksa halaman-halaman

dukungan web HP untuk bantuan produk

– Membaca pesan-pesan pada forum masyarakat pemakai HP atau mengirimkan suatu pertanyaan.

– Mengirim pesan email ke HPLihat “dukungan elektronik pelayanan pelanggan hp” untuk memperoleh informasi lebih lengkap.

3. Hubungi pelayanan pelanggan HP melalui telepon pada jam kerja.Lihat “pelayanan pelanggan hp melalui telepon” untuk memperoleh informasi lebih lengkap.

Catatan Opsi-opsi dukungan dan ketersediaan produk berbeda tergantung pada negara/daerah dan bahasa.

dukungan elektronik pelayanan pelanggan hpDukungan elektronik pelayanan pelanggan hp menawarkan dukungan online selama anda memiliki pencetak HP. Dapatkan akses langsung untuk informasi pendukung, saran-saran cetakan yang bermanfaat dan pembaruan terakhir bagi perangkat lunak pencetak HP anda (juga di pandang sama dengan driver pencetak)—24 jam per hari, tujuh hari per minggu, semuanya gratis bagi anda.

website-website pendukung hpJika anda memiliki modem yang dihubungkan ke komputer anda dan berlangganan ke penyedia jasa Internet atau memiliki akses langsung ke Internet, anda bisa memperoleh bermacam-macam informasi yang luas mengenai pencetak anda. Periksa website-website yang ditunjukkan dalam tabel pada halaman berikut.

Jika negara atau bahasa yang anda perlukan tidak tercantum dalam tabel, maka akses ke pelayanan pelanggan HP online di www.hp.com/apcpo-support/regional.html untuk melihat jika website dalam bahasa anda tersedia.

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Hubungan ke forum-forum masyarakat pemakai HP dan email pelayanan pelanggan HP dari website pelayanan pelanggan HP. Masuk ke website kemudian pilih opsi-opsi pencetak yang sesuai dengan pencetak anda. Ketika layar pelayanan pelanggan hp tampil, klik Connect with HP (Hubungkan dengan HP).

forum-forum masyarakat pemakai hpForum-forum masyarakat pemakai online pelayanan pelanggan HP memungkinkan anda membaca pertanyaan-pertanyaan dan jawaban-jawaban yang diajukan oleh para pemakai-pemakai HP lain untuk mendapatkan pemecahan terhadap pertanyaan anda. Anda juga dapat mengirim pertanyaan sendiri, kemudian kunjungi website berikutnya untuk mendapatkan ide-ide dan saran-saran dari pemakai-pemakai ahli atau moderator-moderator forum.

email pelayanan pelanggan hpEmail perorangan memberikan jawaban langsung terhadap pertanyaan-pertanyaan anda dari teknisi pelayanan pelanggan HP. Masukkan pertanyaan anda pada formulir web dan terima balasan emailnya. (Jawaban-jawaban biasanya disediakan dalam waktu 48 jam, kecuali pada hari-hari libur). Dukungan melalui email merupakan cara yang baik untuk mengirim pertanyaan-pertanyaan teknis atau mendapatkan jawaban-jawaban yang terancang spesifik untuk sistim anda.

untuk bahasa ini... gunakan website ini...

Bahasa Cina tradisional http://taiwan.support.hp.com

Bahasa Cina yang dipermudah

http://www.hp.com.cn/go/support

Bahasa Inggris http://www.hp.com/go/support

Bahasa Jepang http://www.jpn.hp.com/CPO_TC/eschome.htm

Bahasa Jerman http://www.hp.com/cposupport/de

Bahasa Korea http://www.hp.co.kr/go/support

Bahasa Perancis http://www.hp.com/cposupport/fr

Bahasa Portugis http://www.hp.com/cposupport/pt

Bahasa Spanyol http://www.hp.com/cposupport/es

Bahasa Swedia http://www.hp.com/cposupport/sv

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pelayanan pelanggan hp melalui teleponHP menyediakan dukungan telepon bebas biaya selama jangka waktu dukungan telepon terhadap pencetak. (Meskipun demikian, perusahaan telepon mengenakan biaya standar pemakaian.) Daftar di bawah menunjukkan jangka waktu dukungan telepon untuk wilayah anda.

jangka waktu dukungan telepon gratis

* Perusahaan telepon mengenakan biaya standar pemakaian

sebelum meneleponSebelum menelepon untuk memperoleh bantuan, gunakan opsi-opsi dukungan gratis lainnya berikut ini:

• bantuan cepat• plakat menjalankan secara cepat• dukungan elektronik pelayanan

pelanggan HP• saran-saran audio pelayanan

pelanggan HP (jika anda berada di Amerika Serikat). Pemecahan-pemecahan terhadap pertanyaan-pertanyaan umum yang berhubungan dengan pencetak HP deskjet disediakan jika anda menelepon ke saluran telepon otomatis bebas biaya hp pada nomor (877) 283-4684.

Jika anda tidak dapat memecahkan masalah dengan menggunakan sumber-sumber tersebut, hubungi teknisi pelayanan pelanggan HP sementara anda berada di depan komputer dan pencetak anda. Untuk pelayanan yang lebih cepat, bersiap-siaplah untuk memberi informasi tentang langkah-langkah yang telah anda ambil untuk pemecahan masalah.

Sebagai tambahan, HP memerlukan informasi berikut untuk membantu anda:

• Nomor model pencetak (label terletak di bagian depan pencetak)

• Nomor seri pencetak (label terletak di bagian bawah pencetak)

• Sistim pengoperasian komputer• Versi driver pencetak (juga

dipandang sama dengan perangkat lunak pencetak)

• Pesan-pesan yang ditampilkan pada saat situasi terjadi

• Jawaban-jawaban terhadap pertanyaan-pertanyaan berikut:– Apakah situasi ini telah terjadi

sebelumnya? Dapatkah anda mengulang kembali situasi ini?

– Kapan situasi ini terjadi? Apakah anda menambah perangkat keras atau lunak baru disekitar waktu situasi ini dimulai?

wilayah dukungan telepon*

Amerika Utara—Termasuk Canada

1 tahun

Asia Pasifik 1 tahunEropa 30 hariAmerika Latin 1 tahun

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nomor-nomor telepon dukunganJika anda memerlukan bantuan pemecahan masalah, hubungi pelayanan pelanggan HP dengan menggunakan salah satu nomor telepon pada tabel sebelah kanan. Jika nomor telepon untuk wilayah anda tidak ada, masuk ke website HP pada www.hp.com/cpso-support/guide/psd/cscinfo.htm.

setelah jangka waktu dukungan telepon bebas biayaSetelah jangka waktu dukungan telepon bebas biaya, anda masih bisa mendapatkan bantuan dari HP dengan pengenaan biaya. Harga-harga dapat dirubah tanpa pemberitahuan.

(Meskipun demikian, dukungan elektronik pelayanan pelanggan HP selalu tersedia secara gratis! Lihat “dukungan elektronik pelayanan pelanggan hp” untuk memperoleh informasi lebih lengkap.)

• Untuk percakapan-percakapan telepon di Amerika Serikat yang mungkin kurang dari 10 menit, hubungi (900) 555-1500. Biaya yang dikenakan adalah US$2,50 per menit, dimulai dari saat anda berhubungan dengan teknisi pelayanan. Biaya yang dikenakan tidak akan lebih dari US$25.

• Untuk percakapan- percakapan telepon di Amerika Serikat yang mungkin lebih dari 10 menit atau percakapan- percakapan telepon dari Canada, hubungi (800) 999-1148. Biaya untuk setiap percakapan adalah US$25 yang dikenakan pada kartu Visa atau MasterCard anda.

Jika HP menentukan selama percakapan bahwa pencetak anda perlu diperbaiki dan pencetak ditanggung di bawah garansi terbatas, maka tidak akan dikenakan biaya untuk pelayanan dukungan telepon.

untuk wilayah ini...

gunakannomor telepon ini...

Amerika Serikat 1 (208) 344 4131Argentina +54 0810 555 5520Australia +61 3 8877 8000Austria +43 (0) 810 00 6080Belanda +31 (0) 20 606 8751Belgia (Belanda)

+32 (0) 2 626 88 06

Belgia (Perancis)

+32 (0) 2 626 88 07

Brazil, di dalam wilayah Sao Paulo Raya

+55 3747 7799

Brazil, di luar Sao Paulo Raya

+55 0800 15 7751

Cili +56 800 36 0999Cina +86 (0) 10 6564 5959Denmark +45 (0) 39 29 4099Finlandia +358 (0) 203 4 7 288Hong Kong +852 (800) 96 7729Hungaria +36 (0) 1382 1111India +91 11 682 60 35Indonesia +62 (21) 350 3408InggrisInternasional

+44 (0) 207 512 5202

Irlandia +353 (0) 1662 5525Israel +972 (0) 9 9524848Italia +39 (0) 2 264 10350Jepang +81 (0) 3 3335 8333Jerman +49 (0) 180 52 58 143Kanada 1 (905) 206 4663Kerajaan yang dipersatukan

+44 (0) 207 512 5202

Korea +82 (2) 3270 0700Korea, di luar wilayah Seoul

+82 080 999 0700

Malaysia +60 (3) 2952566

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mendapatkan perbaikan dari pelayanan pelanggan hpJika pencetak HP anda memerlukan perbaikan, hubungi dukungan telepon pelayanan pelanggan HP. (Lihat nomor-nomor telepon dukungan HP pada halaman sebelumnya.) Teknisi pelayanan pelanggan HP yang terlatih akan mendiagnosa gangguan dan mengkoordinasikan proses perbaikan.

Pelayanan pelanggan akan mengarahkan anda dengan pemecahan terbaik, apakah ini merupakan penyediaan pelayanan resmi atau fasilitas HP. Pelayanan ini bebas selama jangka waktu garansi terbatas. Setelah jangka waktu garansi terbatas habis anda akan mendapatkan penawaran biaya perbaikan.

mendapatkan perpanjangan garansiJika anda ingin memperpanjang garansi di luar jangka waktu garansi terbatas, disediakan opsi-opsi berikut:

• Hubungi penyalur anda untuk mendapatkan perpanjangan garansi. Untuk mencari penyalur HP di Amerika Serikat, masuk ke www.hp.com/service_locator.

• Jika penyalur anda tidak menawarkan kontrak-kontrak pelayanan, hubungi langsung HP dan tanyakan mengenai perjanjian-perjanjian pelayanan HP. Di Amerika Serikat hubungi (800) 446-0522; di Kanada hubungi (800) 268-1221. Untuk perjanjian-perjanjian pelayanan HP di luar Amerika Serikat dan Kanada, hubungi kantor-kantor penjualan HP setempat.

Malaysia, Penang

+60 1 300 88 00 28

Mexico 01 800 472 6684Norwegia +47 22 116299Perancis +33 (0) 1 43 62 34 34Philippina +66 (2) 867 3551 Polandia +48 22 519 06 00Portugal +351 21 317 6333Republik Afrika Selatan, di dalam wilayah RAS

+27 086 000 1030

Republik Afrika Selatan, di luar wilayah RAS

+27 11 258 9301

Republik Ceko +42 02 6130 7310Rusia, Moskwa +7 095 797 3520Rusia, St. Petersburg

+7 812 346 7997

Singapura +65 272 5300Spanyol +34 9 02321 123Swedia +46 (0) 8 6192170Swiss +41 (0) 84 8801111Taiwan +886 2 2717 0055Thailand +66 (2) 661 4000Timur Tengah, Dubai

+971 4 883 8454

Turki +90 (0) 212 221 6969Venezuela + 58 800 47 888Vietnam +84 (0) 8 823 4530Yunani +30 (0) 1 619 64 11Zelandia Baru +64 (9) 356 6640

untuk wilayah ini...

gunakannomor telepon ini...

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mengatasi gangguan-gangguan instalasi WindowsBaca informasi dalam bagian ini jika anda mempunyai masalah-masalah penyetelan dengan pencetak anda. Jika anda memerlukan bantuan setelah pencetak disetel, lihat petunjuk elektronik bantuan cepat.

• CD tidak dimasukkan secara benar ke dalam CD-ROM drive

• CD rusak• CD-ROM rusak

apa masalahnya? sebab-sebab yang mungkin terjadi...

untuk mengatasi masalah...

Saya memasukkan CD instalasi, tetapi komputer tidak bisa membacanya.

Masukkan kembali CD ke dalam CD-ROM drive. Hati-hati menempatkan CD dengan benar.Jika instalasi tidak mulai setelah beberapa detik, maka CD atau CD-ROM drive mungkin rusak.

Masukkan CD lain pada CD-ROM drive.Jika CD lainnya bekerja, maka kemungkinan CD anda rusak.Jika anda tidak bisa menjalankan CD, anda mungkin perlu mengganti atau memperbaiki CD-ROM drive.

Ganti CD yang rusak dengan perangkat lunak pencetak (driver pencetak) dari website HP.Jika anda tidak memiliki akses web, hubungi pelayanan pelanggan HP untuk memesan perangkat lunak pada CD. Untuk nomor telepon pusat pelayanan pelanggan hp terdekat, lihat “menghubungi pelayanan pelanggan hp”.

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• Kemungkinan terjadi konflik dengan program perlindungan virus

• Kemungkinan terjadi konflik dengan program perangkat lunak lain

• Kemungkinan terjadi konflik dengan peralatan yang dihubungkan ke pencetak anda.

sebab-sebab yang mungkin terjadi...

untuk mengatasi masalah...

Perangkat lunak pencetak tidak terinstal dengan benar.

Untuk Windows 95, 98, Me, NT 4.0 dan 2000:1. Klik Start > Programs >

hp deskjet 9xx series > hp deskjet 9xx series uninstall (hapus instalasi).

2. Ikuti petunjuk-petunjuk yang muncul pada layar komputer anda.

Untuk Windows 3.1x:1. Buka kelompok program hp

deskjet 9xx series.2. Klik dua kali gambar Uninstall

(hapus instalasi) hp deskjet 9xx series.

3. Ikuti petunjuk-petunjuk yang muncul pada layar komputer anda.

• Tutup program-program perangkat lunak (termasuk program-program perlindungan virus) yang sedang bekerja.

• Lepaskan peralatan-peralatan yang menggunakan kabel pencetak paralel (seperti scanner atau sistim cadangan).

Hapus instalasi perangkat lunak pencetak anda.

Instal kembali perangkat lunak pencetak. Lihat plakat menjalankan secara cepat.

Jika anda masih menghadapi masalah-masalah dengan instalasi perangkat lunak, hubungi pelayanan pelanggan HP. Lihat “menghubungi pelayanan pelanggan hp”.

apa masalahnya?

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Anda mungkin tidak menggunakan Windows 98, Me atau 2000.

sebab-sebab yang mungkin terjadi...

untuk mengatasi masalah...

Ketika saya menghubungkan kabel USB antara pencetak dan komputer saya, New Hardware Wizard (wizard perangkat keras baru) tidak muncul.

Pastikan Windows 98, Me atau 2000 sedang bekerja. Jika anda tidak memiliki Windows 98, Me atau 2000, anda perlu menggunakan kabel paralel.

1. Lepaskan kabel USB dari pencetak anda dan kemudian hubungkan kembali.

2. Pastikan bahwa kabel pencetak telah terpasang dengan aman.

Pada Windows 98, Me atau 2000:1. Klik Start > Settings > Control Panel.2. Klik dua kali gambar System.3. Pilih tab Device Manager.4. Klik gambar plus (+) disebelah opsi Universal

Serial Bus Controller.• Jika USB host controller (pengontrol host USB)

dan USB root hub tercantum, maka kemungkinan USB telah aktif.

• Jika peralatan-peralatan ini tidak tercantum, lihat dokumentasi komputer anda atau hubungi pabrik komputer untuk mendapatkan informasi lebih lengkap terhadap mengaktifkan dan penyetelan USB.

5. Gunakan kabel paralel untuk menghubungkan pencetak ke komputer anda jika anda tidak bisa mengaktifkan USB.

Kabel USB anda mungkin tidak dihubungkan dengan benar.

Komputer anda mungkin tidak diaktifkan untuk USB.

apa masalahnya?

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Ketika saya menghubungkan kabel USB diantara pencetak dan komputer saya, pesan “Unknown Device (peralatan tidak dikenal)” muncul.

• Kelistrikan statis telah dihasilkan pada kabel antara pencetak dan komputer anda

• Kemungkinan anda memiliki kabel USB yang rusak

1. Putuskan kabel USB dari pencetak. 2. Lepaskan kabel daya listrik dari pencetak.3. Tunggu sekitar 30 detik.4. Hubungkan kabel pencetak dengan

pencetak.5. Hubungkan kabel USB dengan pencetak.6. Gantikan kabel USB atau gunakan kabel

paralel jika pesan “Unknown Device (peralatan tidak dikenal)” terus muncul pada kotak dialog New Hardware Found (ditemukan perangkat keras baru).

untuk mengatasi masalah...

sebab-sebab yang mungkin terjadi...apa masalahnya?

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Ketika saya memasukkan CD perangkat lunak pencetak dan file-file mulai dikopi, layar Copying Files... (file-file sedang dikopi) mengatakan bahwa file hpzuci01.dll tidak dapat ditemukan.

Semua kondisi-kondisi berikut ada:• Anda sedang menggunakan kabel USB

untuk menghubungkan pencetak dengan komputer anda

• Anda sedang menggunakan Windows 98• Anda sedang menghubungkan lebih dari

satu peralatan pada waktu yang sama

1. Klik Browse.Layar Open (membuka) muncul.

2. Pilih lintasan berikut untuk menempatkan file hpzuci01.dll: c:\Program Files\Hewlett-Packard\hpz\ glue.

3. Klik OK.Layar Copying Files… (file-file sedang dikopi) muncul kembali dengan lintasan yang benar dan nama file disisipkan pada medan Copy files from… (kopi file-file dari).

4. Klik OK.5. Pilih Install hp deskjet 9xx series printer software

(instal perangkat lunak pencetak hp deskjet 9xx series).Layar hp deskjet 9xx installer muncul.

6. Klik Next, kemudian ikuti petunjuk-petunjuk pada layar untuk menyelesaikan instalasi.

untuk mengatasi masalah...

sebab-sebab yang mungkin terjadi...apa masalahnya?

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pernyataan garansi terbatas

A. jangkauan garansi terbatas1. Hewlett-Packard (HP) menjamin bagi

pembeli bahwa produk-produk HP sebagaimana yang dispesifikasikan di atas akan terbebas dari kerusakan bahan maupun pengerjaan selama batas waktu pemberian garansi tersebut diatas, dimana batas waktu garansi dihitung sejak tanggal pembelian. Pembeli bertanggung jawab menyimpan tanda bukti tanggal pembelian.

2. Terhadap produk perangkat lunak, garansi terbatas HP hanya diterapkan terhadap kegagalan menjalankan instruksi program. HP tidak menjamin bahwa pelaksanaan dari produk HP tidak akan terganggu atau tidak menjamin bebas dari kesalahan.

3. Garansi terbatas HP hanya meliputi kerusakan-kerusakan yang timbul sebagai akibat penggunaan produk secara normal, dan tidak diterapkan terhadap:a. Pemeliharaan yang tidak benar atau tidak

layak, atau modifikasi produk;b. Perangkat lunak, antar muka, media,

suku-cadang, maupun peralatan yang tidak disediakan atau yang tidak didukung oleh HP; maupun

c. Pelaksanaan di luar spesifikasi-spesifikasi produk.

4. Terhadap produk-produk mesin pencetak HP, penggunaan tabung tinta cair non-HP atau isi ulang tabung tinta cair tidak mempengaruhi baik garansi terhadap pembeli maupun ikatan dukungan HP dengan pembeli. Meskipun demikian, jika gagalnya pencetak atau kerusakan tersebut terjadi akibat penggunaan tinta cair non-HP atau isi ulang tabung tinta cair non-HP, maka HP akan mengenakan biaya standar untuk waktu dan bahan-bahan yang digunakan dalam perbaikan pencetak yang tidak berfungsi atau rusak tersebut.

5. Jika HP menerima, selama jangka waktu garansi yang dapat diterapkan, pemberitahuan adanya kerusakan perangkat lunak, media ataupun tabung tinta cair yang ditanggung dengan garansi HP, maka HP akan mengganti produk yang rusak tersebut. Jika HP menerima, dalam waktu garansi yang ditetapkan, pemberitahuan adanya kerusakan produk perangkat keras yang ditanggung dengan garansi HP, maka HP akan melakukan perbaikan maupun mengganti produk yang rusak tersebut sesuai dengan pilihan HP.

6. Jika HP tidak mampu memperbaiki atau mengganti, maka produk yang rusak tersebut sebagaimana yang ditanggung dengan garansi HP, dalam waktu singkat setelah pemberitahuan kerusakan, HP akan, mengembalikan harga pembelian atas produk tersebut.

7. HP tidak berkewajiban memperbaiki, mengganti, atau mengembalikan biaya sebelum pembeli mengembalikan produk HP yang rusak tersebut kepada HP.

8. Setiap produk yang menggantikan bisa berbentuk baru ataupun menyerupai baru, asalkan produk yang menggantikan tersebut memiliki fungsi sekurang-kurangnya sama dengan produk yang diganti.

9. Garansi terbatas HP berlaku di setiap negara dimana liputan produk HP didistribusikan oleh HP, kecuali untuk Timur Tengah, Afrika, Argentina, Brazil, Meksiko, Venezuela dan “Departements d'Outre-Mer” Perancis; bagi wilayah-wilayah yang dikecualikan tersebut, garansi hanya berlaku di negara pembeli. Perjanjian-perjanjian bagi layanan garansi tambahan, seperti layanan di tempat, mungkin dapat disediakan melalui fasilitas layanan resmi HP dimana produk didistribusikan oleh HP atau importir resmi HP.

wilayah perangkat lunak

tabung-tabung cetak

pencetak

Amerika Utara (termasuk Kanada) 90 hari 90 hari 1 tahun

Asia Pasifik 90 hari 90 hari 1 tahun

Eropa 90 hari 90 hari 1 tahun

Amerika Latin 90 hari 90 hari 1 tahun

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B. pembatasan garansi1. SEPANJANG YANG DIIJINKAN OLEH

PERATURAN HUKUM SETEMPAT, BAIK HP MAUPUN PEMASOK PIHAK KETIGA TIDAK MEMBERIKAN GARANSI ATAUPUN KETENTUAN TAMBAHAN, DITEGASKAN ATAUPUN DISIMPULKAN, DENGAN MENGACU PADA PRODUK-PRODUK HP, DAN SECARA KHUSUS MELEPASKAN TANGGUNG JAWAB GARANSI YANG DISIMPULKAN ATAUPUN KETENTUAN-KETENTUAN MENGENAI KEMAMPUAN PRODUK DAGANG, KEPUASAN KUALITAS, DAN KESESUAIAN TERHADAP TUJUAN TERTENTU.

C. pembatasan tanggung jawab1. Sepanjang yang diijinkan melalui peraturan

hukum setempat, sarana-sarana yang diberikan dalam Pernyataan Garansi ini merupakan sarana-sarana eksklusif bagi pembeli.

2. SEPANJANG YANG DIIJINKAN DENGAN HUKUM SETEMPAT, KECUALI TERHADAP KEWAJIBAN-KEWAJIBAN YANG DITEGASKAN DALAM PERNYATAAN GARANSI INI, HP ATAUPUN PEMASOK PIHAK KETIGA TIDAK HARUS BERTANGGUNG JAWAB ATAS KERUSAKAN LANGSUNG, TIDAK LANGSUNG, KHUSUS, SEWAKTU-WAKTU, ATAUPUN SEBAGAI AKIBAT, APAKAH BERDASARKAN PERJANJIAN, PERBUATAN TANPA HAK, MAUPUN TEORI HUKUM LAINNYA DAN APAKAH PEMBERITAHUAN TERHADAP KEMUNGKINAN KERUSAKAN TERSEBUT.

D. hukum setempat1. Pernyataan Garansi ini memberikan kepada

pembeli hak-hak tertentu menurut hukum. Pembeli mungkin juga memiliki hak-hak lain yang berbeda pada setiap negara bagian dengan yang lainnya di Amerika Serikat, dari satu provinsi dengan provinsi lainnya di Kanada, dan dari suatu negara dengan negara lainnya di seluruh dunia.

2. Sepanjang Pernyataan Garansi ini yang tidak sesuai dengan hukum setempat, Pernyataan Garansi ini harus diperbaharui dengan layak agar sesuai dengan hukum setempat tersebut. Bedasarkan hukum setempat tersebut, mungkin penolakan dan pembatasan tertentu dari Pernyataan Garansi ini tidak berlaku bagi pembeli. Sebagai contoh, beberapa negara bagian

di Amerika Serikat, dan beberapa pemerintahan diluar Amerika Serikat (termasuk provinsi-provinsi di Kanada), mungkin:a. Menghalang-halangi penolakan-

penolakan dan pembatasan-pembatasan dalam Pernyataan Garansi dari batasan hak-hak menurut hukum pembeli (misalnya Kerajaan yang dipersatukan);

b. Sebaliknya membatasi kemampuan produsen untuk mendesak penolakan atau pembatasan tersebut; atau

c. Memberikan hak-hak garansi tambahan bagi pembeli, mencantumkan batas waktu garansi yang ditetapkan dimana produsen tidak dapat menolak, atau tidak mengijinkan pembatasan-pembatasan terhadap batas waktu garansi yang disimpulkan.

3. TERHADAP TRANSAKSI PEMBELI DI AUSTRALIA DAN SELANDIA BARU, KETENTUAN-KETENTUAN DALAM PERNYATAAN GARANSI INI, KECUALI SEPANJANG YANG DIIJINKAN DENGAN HUKUM, TIDAK MENGECUALIKAN, MEMBATASI, ATAU MENGUBAH HAK-HAK MENURUT HUKUM YANG BERSIFAT WAJIB YANG DITERAPKAN TERHADAP PENJUALAN PRODUK-PRODUK HP KEPADA PEMBELI DAN MEMBERIKAN TAMBAHAN TERHADAP HAK-HAK TERSEBUT.

garansi hp tahun 2000Cenderung kepada semua ketentuan-ketentuan dan batasan-batasan dari Pernyataan Garansi Terbatas HP yang dinyatakan di atas, HP menjamin bahwa Produk HP ini akan mampu memproses secara akurat data tanggal (termasuk, namun tidak dibatasi untuk, menghitung, membandingkan, dan merangkaikan) dari, ke dalam, dan diantara abad dua puluh dan dua puluh satu, dan tahun 1999 dan 2000, termasuk menggunakan perhitungan tahun kabisat, pada saat digunakan sesuai dengan dokumentasi Produk yang diberikan oleh HP (termasuk instruksi-instruksi untuk pemasangan patch atau upgrade), asalkan semua produk lainnya (misalnya perangkat keras, perangkat lunak, program didalam perangkat keras) digunakan dengan Produk-Produk HP mengubah data tanggal dengan benar. Batas waktu garansi tahun 2000 berjankau hingga 31 januari 2001.

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pernyataan lingkunganHewlett-Packard secara terus menerus memperbaiki proses-proses rancangan dari pencetak deskjetnya guna memperkecil dampak negatif pada lingkungan kantor dan pada masyarakat dimana pencetak dibuat, dikirim dan digunakan Hewlett-Packard juga telah mengembangkan proses-proses untuk memperkecil dampak negatif pembuangan pencetak pada akhir usia pencetakan.

pengurangan dan penghapusanPenggunaan kertas: Kemampuan cetak dua-sisi otomatis/manual pencetak mengurangi penggunaan kertas dan sumber daya alam. Pencetak ini disesuaikan untuk penggunaan kertas daur ulang sesusai dengan DIN 19 309.Ozon: Bahan-bahan kimia yang bisa menghabiskan lapisan ozon (seperti CFC) telah dihapuskan dari proses-proses pembuatan Hewlett-Packard.

daur ulangRancangan untuk daur ulang telah dibangun kedalam pencetak ini. Jumlah bahan-bahan telah diperkecil sementara menjamin fungsionalitas dan keandalannya. Bahan-bahan yang tidak sama telah dirancang agar dapat terpisah dengan mudah. Ikatan-ikatan dan hubungan-hubungan mudah ditempatkan, diakses dan dihilangkan dengan menggunakan peralatan umum. Komponen-komponen dengan prioritas tinggi telah dirancang untuk diakses dengan cepat bagi pembongkaran dan perbaikan yang efisien. Komponen-komponen plastik terutama dirancang dalam tidak lebih dari dua warna untuk meningkatkan opsi-opsi daur ulang. Beberapa komponen-komponen kecil diwarnai untuk menonjolkan tempat-tempat akses bagi langganan.Pembungkusan pencetak: Bahan-bahan pembungkusan untuk pencetak ini telah dipilih untuk memberikan perlindungan maksimum dengan resiko sekecil mungkin, sementara berupaya memperkecil pernyataan lingkungan dan mempermudah daur ulang. Rancangan kuat dari pencetak HP Deskjet membantu dalam mengurangi bahan-bahan pembungkusan dan tingkat kerusakan.Komponen-komponen plastik: Semua plastik-plastik utama dan komponen-komponen plastik ditandai sesuai dengan standar-standar internasional. Semua komponen plastik yang digunakan untuk badan dan rangka pencetak bisa didaur ulang dan semuanya terbuat dari polymer tunggal.

Ketahanan produk: Untuk menjamin ketahanan pencetak HP Deskjet anda, HP menyediakan hal-hal berikut:• Perpanjangan jaminan: HP SupportPack

berlaku bagi perangkat keras dan produk HP serta semua komponen-komponen dalam yang dipasok HP. HP SupportPack harus dibeli oleh langganan dalam waktu 30 hari setelah tanggal pembelian. Hubungi penyalur HP terdekat untuk mendapatkan pelayanan ini.

• Suku-suku cadang dan benda-benda yang dapat habis dipakai disediakan selama lima (5) tahun setelah produksi dihentikan.

• Pengembalian produk: Untuk mengembalikan produk dan tabung-tabung cetak ke HP pada akhir masa penggunaan, hubungi penjual HP setempat atau kantor pelayanan HP untuk mendapatkan petunjuk-petunjuk.

pemakaian dayaPencetak ini dirancang dengan pertimbangan pengawetan daya. Pencetak ini rata-rata menggunakan 4 watt dalam bentuk siap pakai. Rancangan ini tidak hanya menghemat sumber-sumber daya alam, tetapi juga menghemat biaya tanpa mempengaruhi prestasi-prestasi pencetak yang tinggi. Produk ini memenuhi syarat bagi program ENERGY STAR (Amerika Serikat dan Jepang). ENERGY STAR merupakan suatu program sukarela untuk mendorong pengembangan produk-produk kantor yang efisien dalam pemakaian daya.

ENERGY STAR merupakan tanda pelayanan dari US EPA yang terdaftar di AS. Sebagai mitra ENERGY STAR, Hewlett-Packard Company telah menentukan bahwa produk ini memenuhi petunjuk- petunjuk ENERGY STAR bagi efisiensi pemakaian daya.Pemakaian daya dalam bentuk tidak aktif: Ketika pencetak tidak aktif, sejumlah kecil daya masih dipakai. Pemakaian daya dapat dihindari dengan mematikan tombol daya pencetak dan mencabut kabel daya listrik pencetak dari sumber listrik.

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indeks

AAdobe Acrobat Reader 5, 6asisten pencetak HP 4

Bbantuan

dukungan email 8dukungan telepon 9, 10dukungan web 7forum-forum masyarakat pemakai 8mengatasi gangguan masalah-masalah instalasi 12pelayanan pelanggan HP 7perbaikan pencetak 11setelah jangka waktu dukungan telepon 10

bantuan gelembung 3bantuan gelembung Macintosh 3bantuan pada layar Windows 3bantuan, pada layar 3

Ddaur ulang pencetak 19driver, pencetak 1, 2, 3dukungan email 8dukungan telepon 9, 10

Ffungsi-fungsi pencetak 3

Ggaransi, terbatas 17

Iinstalasi, mengatasi gangguan 12isi, kotak pencetak 1

Kkabel pencetak 2, 14, 15kontrak-kontrak pelayanan 11kotak pencetak, isi 1

Mmencari informasi pencetak 3mengatasi gangguan 12

hpzuci01.dll tidak ditemukan 16komputer tidak bisa membaca CD per-angkat lunak 12masalah-masalah instalasi USB 14, 15perangkat lunak tidak terinstal dengan benar 13

modul cetak dua-sisi otomatis 1

Ppedoman pemakai, Windows 3.1x 3pelayanan pelanggan 7pemakaian daya 19pencetak 15pencetak, kabel 2pencetak, menghubungkan dengan jaringan komputer 3

pencetak, menyetel 3pencetak, perangkat lunak 2, 3perangkat lunak pencetak 1, 2, 3, 5perbaikan pencetak 11perpanjangan garansi 11, 19persesuaian

dengan perangkat keras lain 3dengan perangkat lunak lain 3

petunjuk bantuan cepat 3, 4, 5, 6petunjuk jaringan komputer, Windows 3plakat menjalankan secara cepat 1, 3program-program perlindungan virus 13

Rrelease notes (catatan pengeluaran) 3

Ssistim-sistim DOS 6spesifikasi-spesifikasi pencetak 3

Ttabung-tabung cetak 1, 2, 3

UUSB 14, 15

Wwebsite-website, pelayanan pelanggan HP 7

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regulatory notices

hewlett-packard companyThis device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful

interference, and • This device must accept any interference

received, including interference that may cause undesired operation.

• Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Hewlett-Packard Company may cause harmful interference, and void your authority to operate this equipment. Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules.

For further information, contact:Hewlett-Packard CompanyManager of Corporate Product Regulations3000 Hanover StreetPalo Alto, Ca 94304(650) 857-1501

noteThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, can cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the

equipment and the receiver.• Connect the equipment into an outlet on a

circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

LED indicator statementThe display LEDs meet the requirements of EN 60825-1.

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Page 176: pedoman acuan cepat3 english finding information Several documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate

regulatory notices

hewlett-packard companyThis device complies with part 15 of the FCCRules. Operation is subject to the following twoconditions:

• This device may not cause harmfulinterference, and

• This device must accept any interferencereceived, including interference that maycause undesired operation.

• Pursuant to Part 15.21 of the FCC Rules, anychanges or modifications to this equipmentnot expressly approved by Hewlett-PackardCompany may cause harmful interference,and void your authority to operate thisequipment. Use of a shielded data cable isrequired to comply with the Class B limits ofPart 15 of the FCC Rules.

For further information, contact:

Hewlett-Packard CompanyManager of Corporate Product Regulations3000 Hanover StreetPalo Alto, Ca 94304(650) 857-1501

noteThis equipment has been tested and found tocomply with the limits for a Class B digitaldevice, pursuant to part 15 of the FCC rules.These limits are designed to provide reasonableprotection against harmful interference in ares iden t ia l ins ta l la t ion. Th is equipmentgenerates, uses, and can radiate radiofrequency energy and, if not installed and usedin accordance with the instructions, can causeharmful interference to radio communications.However, there is no guarantee that interferencewill not occur in a particular installation. If thisequipment does cause harmful interference toradio or television reception, which can bedetermined by turning the equipment off and on,the user is encouraged to try to correct theinterference by one or more of the followingmeasures:

• Reorient or relocate the receiving antenna.• Increase the separation between the

equipment and the receiver.• Connect the equipment into an outlet on a

circuit different from that to which the receiveris connected.

• Consult the dealer or an experienced radio/TV technician for help.

LED indicator statementThe display LEDs meet the requirements of EN 60825-1.

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Page 177: pedoman acuan cepat3 english finding information Several documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate

hp deskjet 990c/980c/960c

quick reference guide

*C6455-90156*C6455-90156

Printed in XXXXXXX 11/00© Copyright 2000Hewlett-Packard Company

http://www.hp.com/go/support/