Performance ConsultantsGroup, Inc.

Summary of CapabilitiesSummary of Capabilities

Information Technology & Business Consulting

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Performance Consultants Group, Inc.Performance Consultants Group, Inc.Who We Are

We are a national Information Technology and Business Consulting firm headquartered in Delaware, with offices in Arizona, Pennsylvania, California and Louisiana. PCGi is a Delaware certified minority-owned business (MWBE).At PCGi we:•Provide technology and business consulting services to federal & state governments, corporations, and the non-profit sector•Assist in the development of customized training and skills building programs for both technical and business staff•Provide diverse outsourced technology services and both onsite and remote helpdesk and deskside supportOur unique combination of high-value management consulting, expanded capabilities, and proven solutions enable us to maximize the value we bring to our clients.

Bridging the Services Gap

Performance ConsultantsGroup, Inc.

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Performance Consultants Group, Inc.Performance Consultants Group, Inc.Who We Are

Performance ConsultantsGroup, Inc.

PCGi maintains client support offices in five states in the U.S.

New Orleans, LA

Orange County, CA

Tempe, AZ

Philadelphia, PA

Newark, DE

PCGi’s Philadelphia office serves as a support location for both federal and commercial clients.

PCGi’s corporate office is located in the Delaware Technology Park in Newark, DE. The Delaware Technology Park showcases Delaware’s technological and cooperative strengths to benefit researchers, established businesses and innovative entrepreneurs.

PCGi began operation in New Orleans, LA in the mid 1980’s and still maintains an office in the city. Our primary clients in the area are city parish government, and the educational sector.

PCGi’s Support & Helpdesk Division services several companies in Orange County both onsite and via our remote support service and branded helpdesk.

PCGi provides customized training and course development for a Fortune 500 technology company in Chandler and Tempe, AZ.

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Performance Consultants Group, Inc.Performance Consultants Group, Inc.Service Lines

Performance ConsultantsGroup, Inc.

PCGi’s Service Lines support a broad range of

client needs…

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Performance Consultants Group, Inc.Performance Consultants Group, Inc.Outsourcing Methodology

Outsourcing CompetenciesIT System Planning and DevelopmentProviding guidance and management of clients’ technology infrastructure and information systems.Mobility ManagementProviding a mobile infrastructure that is secure, stable and cost-efficient, and ensuring adaptability to business needs.Vendor ManagementActing as a liaison between clients and vendors in solution development, pricing and resource planning.Network SolutionsBuilding and managing affordable, reliable networks, with architectures that leverage the latest proven technologies and market trends.

Performance ConsultantsGroup, Inc.

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Performance Consultants Group, Inc.Performance Consultants Group, Inc.Example Projects

Regional Medical Clinic & Pharmacy – Designed and developed customized client billing, patient scheduling database management system using Microsoft SQL Server, Windows 2003 Server, and Windows management clients. National Mentoring & Development Program – Designed, developed and implemented a web-based mentor management data warehouse accessible to schools and school districts, mentoring programs and youth programs in all 50 states in the U.S. National Historical Landmark Museum – Designed and developed interactive kiosk focusing on the 100 year history of a national landmark museum.

National Credit Card Company – Performed analysis of company’s applications development workflow and SDLC and designed a new project management methodology and project office for oversight of the company’s customized card services applications projects. Branch of the United States Military – Developed and implemented updated SRSS network analysis tools to monitor the efficiency of communications protocols on secure networks. State / County Library System – Provided onsite and remote helpdesk support for county-wide wireless networking system. Provided first-level, second-level, and priority support for library management, staff and patrons.

Performance ConsultantsGroup, Inc.

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Performance Consultants Group, Inc.Performance Consultants Group, Inc.Helpdesk and Deskside Support

Helpdesk Infrastructure

• 24x7 Call Center• Issue escalation procedure with integration into clients’ reporting systems• Branding with seamless integration to service both internal and external clients and customer base• Currently servicing federal/state/local government, corporate and non-profit clients• Implementation of customized helpdesk server on clients’ sites

Support Competencies

Desktop and productivity applications Network management Custom applications Microsoft server infrastructure Oracle, SQL, Sybase Wireless networking Mobile and distributed computing Hardware and peripheral systems Training and skills building review Onsite and remote support

Performance ConsultantsGroup, Inc.

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Performance Consultants Group, Inc.Performance Consultants Group, Inc.Remote Support

Services Access to support personnel via e-email, chat, telephone and website support portal Innovative and effective remote control of client systems to minimize resolution time and maximize analyst productivity Ability to manage and support all systems in client’s environment via proven remote services infrastructure Broad range of both hardware and application support

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Performance Consultants Group, Inc.Performance Consultants Group, Inc.Training & Skills Building

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Performance Consultants Group, Inc.Performance Consultants Group, Inc.Training & Skills Building

Notable Training & Skills Building Clients

Financial InstitutionsCross Country Bank / Applied Card SystemsFirst USA Bank / JPMorgan ChaseWilmington TrustNew York Stock Exchange

Pharmaceutical & HealthcareAstraZeneca InternationalDuPont Health CareGlaxoSmithKlineBlue Cross Blue Shield

GovernmentThe United States NavyU.S. Department of the TreasuryNew Castle CountyNASA

CorporationsSunoco, Inc.DuPont ElastomersIntel CorporationLevi Strauss

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Performance Consultants Group, Inc.Performance Consultants Group, Inc.Microsoft Solutions

PCGi’s Microsoft Solutions practice is focused on helping organizations achieve high performance by leveraging Microsoft technologies. PCGi’s long-standing alliance with Microsoft enables PCGi to deliver better overall business value for its clients: more effective and efficient technology that is delivered at a lower cost.

Information Management Services Outsourcing .NET Applications Infrastructure Management Data Management Application Development

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Performance Consultants Group, Inc.Performance Consultants Group, Inc.Alliance Partners and Points of Contact

Michael A. James, CEO/President majames@pcgius.com

Phone: 302.738.7532Fax: 302.738.7531Technical Support: 888.724.3578Web: http://www.pcgius.comEmail: contact@pcgius.com