Presented by:Michael Hertz – SOHO Systems

PC MaintenanceHard drive disk space and performance

Disk Cleanup ACC – System Tools

Disk Defragmenting ACC – System Tools

Disk Error CheckingDrive properties – Tools

PC Maintenance

CCleanerClean temp filesCheck registryCheck startup optionsUninstall unwanted programs

http://www.piriform.com/CCLEANER

PC MaintenanceInstalling Updates

Windows/Microsoft automatic updatesJavaAdobe

ReaderFlash

Anti-Virus/Anti-MalwareVirus/malware definitionsProgram updates

Other; Vendor s/w, drivers, utilities. If it ain’t broke…

PC Maintenance

Clean and dustHeat is the enemy

Blow out w/ canned air or vacuum vents and fansProvide good circulationCheck that fans are spinning

PC Maintenance

Schedule daily/weekly scan with your Anti-Malware software

Backup your system!

PC Security – protect your systems, data and identityFirewalls

HardwareBasic consumer grade routersAdvanced routers/security appliances

SoftwareWindows FirewallSecurity Suite firewallsStandalone free firewalls

ZoneAlarm

PC Security – protect your systems, data and identityAntiVirus/AntiSpyware software

Basic free programsMS Security EssentialsAVGBitDefenderClamAvastMalwarebytes

PC Security – protect your systems, data and identity

Basic licensed programsNorton/Symantec AVKasperskyMcAfeeTrend Micro

PC Security – protect your systems, data and identity

Security/Internet SuitesWhat’s Included

AV/AMFirewallsBrowser protection, web site scanningSpam filter

PC Security – protect your systems, data and identity

Security/Internet SuitesNot recommended for older PC’s due to performance degradation

Use basic AV programsInstall anti-malware free-ware

Malwarebytes, Spybot, SuperAntiMalwareRun manual updates and manual scans routinely

Browser security add-onsWeb of Trust (WOT), AVG LinkScanner

PC Security – protect your systems, data and identityOther means of protection

Smell testIf it doesn’t seem right…

Email attachments and linksDrive by downloadsRogue AntiMalware programs/popups

Know the look and feel of your Security s/wTest your AV w/ “angryip scanner”

Backups:o Would you suffer financial hardships if you experienced a loss of data?

o Is your data secure?

o What data lies on your computers that would be difficult, if not impossible, to recreate in the case of loss or damage?

o Are you currently backing up your critical data?

Backups:

Local Backup Media

Backups vs. CopiesBackup applications

Copy (drag and drop or copy and paste)Windows Backup and Restore (Win Vista and 7)Windows Backup (NT Backup – XP)3rd party backup applications

Acronis True ImageNorton GhostNovaStorVarious other backup applications

Included with external USB hard drives and tape drives

Copy:

duplicate of a file

Backup:Files and folders are compressed and placed in proprietary formatted file or files

Backing Up Programs and Data

Backing Up Programs and Data

Manual vs. scheduledFull, incremental and differential

• Full backs up everything selected• Incremental backs up what’s changed since last

backup• Differential backs up what’s changed since last

full backupGranular data restores

Backing Up Programs and DataDisaster RecoveryFull image backups (Acronis True Image, Norton Ghost)

Restore you hard drive to a point in time Bare metal restoreHard drive failureCatastrophic loss or corruptionHard drive upgradeCloningRestore to dissimilar hardware

Granular data restores

CD/DVD: Typically a manual processLow cost

Tape:Usually automatedWide range of price/performance/capacity

Disk to Disk:Manual or automatedFastCheap

External USB/firewire DrivesLarge capacitiesInexpensive

Network Attached StorageLarge capacitiesJBOD or Redundant drives (RAID)Accessible from all computers on the network

File Synchronizing/ Offline files

01100100011011

Offsite Storage and Online Backups

The Cloud:Rows and floes of angel hairAnd ice cream castles in the airAnd feather canyons ev'rywhere-Joni Mitchell

The term "cloud" is used as a metaphor for the Internet, based on the cloud drawing used in the past to represent the telephone network,and later to depict the Internet in computer network diagrams as an abstraction of the underlying infrastructure it represents.

Cloud computing provides computation, software, data access, and storage services that do not require end-user knowledge of the physical location and configuration of the system that delivers the services.

Offsite Storage and Online Backups

• Free limited space• Larger capacity for varying fees• Varying licensing fees• Proprietary backup/synchronization software

included• Data encrypted

• HIPAA, SOX, MA CMR 17.00 compliant• During transmission• In Storage

Offsite Storage and Online Backups

Cloud storage providers

SOHO Remote BackupPriced per GB, unlimited # of computers

Ex. 10GB $4.50/monthMultiple versionsOptional local/offsite backup

MozyPro and consumer licenses

Priced per GB and per Computer$0.50 /GB + per PC fee

Offsite Storage and Online BackupsCloud storage providers

CarbonitePro licenses

Priced per GB $0.50 /GB

ConsumerFlat fee per PC, unlimited storage

SugarSyncLicensed per PC + per GBContinuous syncingShare access with others

Troubleshooting

Common PC problems

PC won’t bootDo any lights/LEDs light up or blink?Can you hear the fans?Can you hear the hard drive?

TroubleshootingDuring the initial power up

Does anything appear on the screen?Manufacturer logo Error messagesWindows logo

If nothing, check power source and connectionsCheck monitor, monitor power

Laptops & lcd displays – look very closely, is there a faint image?

Possibly bad backlightCheck to see if fans are turning

Troubleshooting

If manufacturer BIOS screen displays errorProbably a hardware problem or corrupted OS

If Windows logo appears and hangsReboot in “safe mode”

Hit F8 after BIOS screens and before Windows logo

TroubleshootingBSOD

Did you install or update any programs, hardware, drivers, utilities

If BSOD continuesRemove new hardwareUninstall programsRoll back updatesRun manufacturers diagnostics

Hangs or crashesSee BSOD

SlowSee PC maintenance

Clean, defrag, check disk, scan

Troubleshooting

Use Windows System RestoreSystem Restore rolls back Windows (registry) to a restore point in time

Useful when new programs, drivers or updates/patches create problemsAfter cleaning malware infections with Anti-malware s/w

Boot PC from a bootable CD/DVD (Windows OS cd is bootable)

Run system repair from Windows 7 CD/DVD

Thank You!

Any Questions?