CRYPTO EXCHANGES

PaxfulBy CryptoCoinsHelp Last updated Oct 14, 2020

Paxful is based in the USA and was established in 2015 by a group of developers who soughtto create a peer-to-peer marketplace that allowed buyers and sellers to interact afterposting trade o몭ers. The site operates as a mediator between interested parties andprovides a space for its users to interact.

How do you contact Paxful directly?

Paxful has one of the best 24/7 customer support teams.

You can get in touch with us through our contact form.

You can submit a ticket at any time, and a support representative will follow up as soon aspossible.

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There are several ways you can contact Paxful support:

Desktop or web view

1. On any page of our website in the bottom right corner, locate and click the ContactUs widget.

3. Check your email inbox for our reply.

Note: Optionally, for additional information about your concern, you can add links andattachments to the contact form.

Mobile app

1. After logging in to your Paxful Mobile Wallet account, click Account.

2. In the OTHER section, click Contact support.

3. Enter your contact details, choose the request type, tell us how we can help you andclick Send.

. Check your email inbox for our reply.

Note: Optionally, for additional information about your concern, you can add links andattachments to the contact form.What happened to the help@paxful.com? We’ve now migrated to a new system which means we won’t be responding to emailsfrom help@paxful.com anymore. Moving forward, the contact form will be the best way toget a hold of us. When you create a support ticket, you will now be corresponding with anemail address from @paxful.zendesk.com.

Note: Paxful support will never contact you outsideof help@paxful.com or help@paxful.zendesk.com. Be aware there are fake supportemails who will impersonate Paxful and will try to trick you into providing personal accountdetails over social media. Read more in our security guide.Customer experience on Paxful

For an exchange to be successful, it requires a great customer support team, capable ofanswering all user questions and requests in a timely manner. While the support area onExchange could use a little work, the team is responsive and capable of o몭ering professionalaid to traders in need.

Fortunately, there is a way to directly Contact Paxful. Paxful interface, focus put on the Help

Cardano(ADA) $1.37 ! 2.62% XRP(XRP) $0.72 " -4.73% USD Coin(USDC) $1.00 " -0.24% Dogecoin(DOGE)

menu. The Help section is clearly visible, within which a relatively comprehensive FAQ isincluded. Additional aids for the user include a support forum and a 24/7 live chat.

Threads on the forum receive replies often and the forum itself seems quite active, perhapssome of the answers are not as relevant as one would want.

Regarding the chat, while a small caption indicates that replies take 10 minutes on average,we tried contacting customer support and had to wait exactly 47 minutes to be assisted by arepresentative. Once in the chat room, each answer took between 4 and 7 minutes, notexactly what one would expect in a “live” chat.

ProsLow feesEase of useA wide variety of payment methods and currencies accepted, at least in theoryWell established ratingsMultiple options to make decisions onEasy to join and get going

ConsMixed reviewsNeed to be observant and alert for cyber-attacks and any other issuesCustomer support seems to be slower than preachedHigh commissions charged (by the seller) for buying Bitcoin with uncommon methodsor in non-mainstream currencies

Why Paxful?

No merchant fees: Merchants pay 0% on all sales. The share of price rates is takenfrom sellers.A huge new market:  Get entry to the 2.5 billion unfortunate people who do not haveaccess to 몭nancial services in the world.No chargebacks: Sellers protect merchants from any sort of risk.Secure and trusted: Use a secure token in order to protect users from cyber attacks.Radical support: Customer support available throughout to help users daily.

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